Home insurance

Start your search for a good value home insurer by looking at Fairer Finance's spring ratings

Brand Customer
happiness
Customer
trust
Complaints
performance
Transparency
rating
Customer Experience rating

What does this mean?

What does this mean?

What does this mean?

What does this mean?

Gold

Ecclesiastical

Ecclesiastical
77% 77% 83% 71% 77%
Gold

Nationwide

Nationwide
65% 62% 91% 63% 70%
Gold

NFU Mutual

NFU Mutual
72% 68% 79% 60% 70%
Gold

HSBC

HSBC
57% 56% 83% 65% 65%
Gold

Santander

Santander
58% 53% 88% 60% 65%
Gold

Hiscox

Hiscox
61% 54% 82% 58% 64%
Gold

Tesco Bank

Tesco Bank
56% 46% 83% 66% 63%
Gold

Direct Line

Direct Line
61% 52% 78% 59% 63%
Gold

LV=

LV=
59% 49% 77% 62% 62%
Silver

Marks & Spencer

Marks & Spencer
64% 61% 70% 51% 61%
Silver

John Lewis

John Lewis
66% 58% 71% 47% 60%
Silver

Bank of Scotland

Bank of Scotland
55% 47% 73% 64% 60%
Silver

Age Co

Age Co
59% 55% 66% 59% 60%
Bronze

NatWest

NatWest
55% 49% 78% 55% 59%
Bronze

Churchill

Churchill
55% 46% 78% 58% 59%
Bronze

Saga

Saga
63% 52% 72% 49% 59%
Bronze

Barclays

Barclays
59% 54% 76% 48% 59%
Bronze

AXA

AXA
53% 45% 64% 73% 59%
Bronze

Co-operative Insurance

Co-operative Insurance
58% 52% 80% 45% 59%
Bronze

Sainsbury's

Sainsbury's
60% 50% 74% 48% 58%
Bronze

Admiral

Admiral
55% 48% 72% 55% 58%
Bronze

Royal Bank of Scotland

Royal Bank of Scotland
50% 47% 78% 55% 58%
Bronze

More Than

More Than
57% 48% 71% 55% 58%

Halifax

52% 46% 73% 58% 57%

RAC

63% 63% 58% 43% 57%

Privilege

49% 37% 78% 61% 56%

First Direct

49% 44% 70% 63% 56%

Insure4Retirement

55% 49% 85% 34% 56%

Lloyds Bank

52% 48% 63% 58% 56%

AA

57% 51% 73% 41% 55%

Swinton

54% 45% 65% 55% 55%

Sheilas' Wheels

57% 45% 84% 32% 55%

Aviva

57% 51% 70% 36% 53%

Legal & General

53% 46% 64% 50% 53%

Dial Direct

59% 46% 64% 43% 53%

RIAS

53% 44% 66% 49% 53%

esure

55% 42% 84% 31% 53%

Quotemehappy

55% 34% 70% 53% 53%

Swiftcover

45% 31% 64% 71% 53%

Budget

55% 44% 64% 41% 51%

Post Office Money

51% 45% 64% 44% 51%

HomeProtect

46% 45% 66% 43% 50%

One Call Insurance

58% 46% 64% 27% 48%

Policy Expert

53% 37% 67% 37% 48%

Hastings Direct

44% 38% 62% 49% 48%

Bradford & Bingley

42% 33% 64% 41% 45%

Endsleigh

50% 39% 63% 27% 45%

More customer experience ratings