Home insurance

Start your search for a good value home insurer by looking at Fairer Finance's latest ratings.

Our ratings are designed to help customers make more informed decisions, but they should not be taken as recommendations or advice. Every customer has different needs, and our ratings are simply designed as a short cut to help consumers make sense of the complex world of financial products.

Brand	Customer happiness	Customer trust	Complaints performance	Transparency rating	Customer Experience rating
Brand	What does this mean?	What does this mean?	What does this mean?	What does this mean?	Customer Experience rating
Ecclesiastical	78%	80%	86%	86%	83%
NFU Mutual	71%	70%	83%	80%	76%
Nationwide	66%	69%	71%	79%	71%
TSB	72%	68%	74%	71%	71%
NatWest	64%	64%	79%	76%	71%
Bank of Scotland	68%	63%	73%	77%	70%
Barclays	63%	62%	72%	84%	70%
Direct Line	61%	55%	79%	85%	70%
Churchill	61%	58%	79%	82%	70%
Age Co	70%	64%	66%	79%	70%
AA	60%	58%	68%	91%	69%
Saga	66%	62%	78%	72%	69%
Age Partnership	69%	67%	65%	74%	69%
Co-operative Insurance	65%	63%	78%	68%	68%
RAC	61%	63%	77%	72%	68%
HSBC	67%	65%	73%	69%	68%
Santander	63%	59%	73%	78%	68%
Lloyds Bank	62%	63%	73%	75%	68%
Urban Jungle	50%	42%	100%	78%	67%
Marks & Spencer	62%	58%	73%	77%	67%
Halifax	59%	59%	73%	75%	67%
Admiral	60%	56%	73%	78%	66%
LV=	59%	54%	78%	75%	66%
John Lewis	60%	62%	64%	78%	66%
Tesco Bank	59%	53%	80%	72%	66%
Sainsbury's	64%	60%	64%	73%	65%
Sheilas' Wheels	57%	47%	76%	80%	65%
Aviva	58%	55%	73%	75%	65%
Post Office	60%	53%	66%	80%	65%
Royal Bank of Scotland	48%	48%	79%	84%	65%
Bradford & Bingley	53%	53%	80%	71%	64%
Swinton	53%	47%	73%	83%	64%
More Than	57%	49%	71%	79%	64%
Swiftcover	62%	51%	64%	77%	63%
AXA	58%	54%	64%	77%	63%
Privilege	52%	45%	79%	76%	63%
RIAS	60%	54%	66%	71%	62%
Dial Direct	57%	48%	80%	63%	62%
British Gas	59%	57%	60%	73%	62%
Hastings Direct	54%	49%	71%	73%	62%
First Direct	54%	51%	73%	69%	61%
esure	55%	48%	76%	63%	61%
One Call Insurance	51%	40%	85%	65%	60%
Quotemehappy	52%	40%	73%	73%	59%
Policy Expert	53%	42%	75%	63%	58%
Budget	46%	39%	80%	67%	58%
Ageas	43%	43%	66%	75%	57%
Homeprotect	48%	37%	62%	76%	56%