Home insurance

Start your search for a good value home insurer by looking at Fairer Finance's spring ratings.

Our ratings are designed to help customers make more informed decisions, but they should not be taken as recommendations or advice. Every customer has different needs, and our ratings are simply designed as a short cut to help consumers make sense of the complex world of financial products.

Brand Customer
happiness
Customer
trust
Complaints
performance
Transparency
rating
Customer Experience rating

What does this mean?

What does this mean?

What does this mean?

What does this mean?

Gold

Ecclesiastical

Ecclesiastical
84.23% 84.62% 87.7% 79.08% 84%
Gold

Nationwide

Nationwide
65.23% 65.69% 90.07% 74.66% 74%
Gold

NFU Mutual

NFU Mutual
72.33% 67.51% 78.33% 63.9% 71%
Gold

John Lewis

John Lewis
66.47% 66.18% 65.03% 69.61% 67%
Gold

Hiscox

Hiscox
62.83% 61.84% 80.91% 61.65% 67%
Silver

HSBC

HSBC
55.06% 51.42% 82.74% 64.59% 63%
Silver

Barclays

Barclays
55.05% 49.62% 75.55% 71.59% 63%
Silver

NatWest

NatWest
59.31% 57.06% 73.31% 60.8% 63%
Silver

Santander

Santander
58.48% 55.39% 75.57% 60.25% 62%
Silver

Co-operative Insurance

Co-operative Insurance
60.63% 56.99% 78.39% 52.62% 62%
Silver

Aviva

Aviva
59.37% 54.11% 70.9% 63.69% 62%
Silver

Direct Line

Direct Line
60.48% 52.12% 73.31% 61.71% 62%
Silver

Tesco Bank

Tesco Bank
57.17% 50.29% 87.28% 52.03% 62%
Bronze

esure

esure
57.43% 45.58% 82.8% 58.21% 61%
Bronze

Admiral

Admiral
56.36% 50.73% 74.56% 61.61% 61%
Bronze

LV=

LV=
58.9% 50.39% 75.7% 57.92% 61%
Bronze

RAC

RAC
59.6% 54.8% 69.18% 58.94% 61%
Bronze

Age Co

Age Co
59.86% 56.63% 65.97% 59.88% 61%
Bronze

Saga

Saga
63.66% 54.23% 70.28% 54.1% 61%

AA

56.53% 52.82% 74.76% 57.59% 60%

Swinton

56.33% 46.71% 81.5% 56.64% 60%

Churchill

56.21% 47.09% 73.31% 62.61% 60%

Marks & Spencer

59.09% 58.79% 70.9% 48.75% 59%

AXA

54.83% 49.05% 64.09% 69.05% 59%

Lloyds Bank

58.34% 53.4% 62.85% 58.99% 58%

Sainsbury's

59.08% 52.45% 72.81% 48.55% 58%

Royal Bank of Scotland

51.33% 45.35% 73.31% 60.98% 58%

One Call Insurance

52.21% 42.11% 87.13% 48.09% 57%

Sheilas' Wheels

53.29% 44% 82.8% 49.03% 57%

More Than

56.29% 48.88% 65.03% 57.36% 57%

Endsleigh

54.37% 43.71% 69.56% 59.6% 57%

Swiftcover

51.71% 35.9% 69.59% 69.07% 57%

Halifax

54.73% 50.72% 65.32% 55.4% 57%

British Gas

60.04% 55.44% 55.41% 55.5% 56%

First Direct

51.02% 45.9% 70.9% 56.4% 56%

TSB

56.99% 44.12% 70.9% 51.91% 56%

Hastings Direct

47.11% 42.6% 68.87% 65.13% 56%

Quotemehappy

58.98% 43% 70.9% 48.35% 55%

RIAS

54.59% 46.78% 65.97% 53.25% 55%

Insure4Retirement

51.74% 47.76% 74.37% 46.12% 55%

Bank of Scotland

51.43% 45.06% 59.07% 64.04% 55%

Dial Direct

57.34% 44.79% 70.75% 45.46% 55%

Legal & General

50.57% 44.09% 61.38% 59.05% 54%

Policy Expert

50.67% 38.44% 69.67% 55.31% 54%

Budget

50.87% 39.02% 70.75% 53.04% 53%

Privilege

51.77% 40.77% 73.31% 44% 52%

Bradford & Bingley

41.06% 37.45% 78.75% 51.94% 52%

Post Office Money

52.75% 42.61% 70.75% 38.89% 51%

Together Mutual Insurance

44.44% 43.55% 68.67% 47.7% 51%

HomeProtect

34.38% 27.34% 65.3% 43.18% 43%

More customer experience ratings