Home insurance

Start your search for a good value home insurer by looking at Fairer Finance's autumn ratings.

Our ratings are designed to help customers make more informed decisions, but they should not be taken as recommendations or advice. Every customer has different needs, and our ratings are simply designed as a short cut to help consumers make sense of the complex world of financial products.

Brand Customer
happiness
Customer
trust
Complaints
performance
Transparency
rating
Customer Experience rating

What does this mean?

What does this mean?

What does this mean?

What does this mean?

Gold

Ecclesiastical

Ecclesiastical
82% 82% 88% 73% 81%
Gold

Nationwide

Nationwide
64% 60% 92% 64% 70%
Gold

NFU Mutual

NFU Mutual
73% 69% 77% 57% 69%
Gold

Hiscox

Hiscox
63% 58% 82% 69% 68%
Gold

John Lewis

John Lewis
66% 61% 70% 58% 64%
Silver

NatWest

NatWest
57% 49% 78% 61% 61%
Silver

Bank of Scotland

Bank of Scotland
55% 45% 73% 71% 61%
Silver

Marks & Spencer

Marks & Spencer
65% 60% 70% 49% 61%
Silver

Barclays

Barclays
57% 52% 76% 58% 61%
Silver

Santander

Santander
61% 52% 79% 50% 61%
Silver

Royal Bank of Scotland

Royal Bank of Scotland
55% 48% 78% 62% 61%
Silver

Co-operative Insurance

Co-operative Insurance
58% 52% 77% 55% 61%
Silver

Direct Line

Direct Line
59% 50% 78% 56% 61%
Bronze

Admiral

Admiral
55% 50% 74% 61% 60%
Bronze

HSBC

HSBC
54% 51% 76% 58% 60%
Bronze

Tesco Bank

Tesco Bank
57% 48% 85% 50% 60%
Bronze

LV=

LV=
58% 48% 77% 56% 60%
Bronze

RAC

RAC
69% 63% 63% 43% 60%
Bronze

Age Co

Age Co
57% 54% 66% 62% 60%

Insure4Retirement

61% 53% 76% 47% 59%

Sheilas' Wheels

58% 47% 83% 48% 59%

Aviva

56% 49% 70% 60% 59%

Churchill

56% 45% 78% 56% 59%

Saga

61% 52% 72% 48% 58%

Lloyds Bank

53% 48% 64% 66% 58%

More Than

56% 47% 70% 54% 57%

Swinton

55% 44% 72% 55% 57%

Sainsbury's

58% 48% 75% 45% 56%

One Call Insurance

59% 44% 80% 42% 56%

AXA

51% 44% 64% 66% 56%

Ageas

56% 46% 69% 51% 56%

esure

53% 40% 83% 46% 55%

RIAS

56% 47% 66% 52% 55%

Halifax

50% 46% 69% 55% 55%

Dial Direct

61% 48% 67% 44% 55%

First Direct

50% 48% 70% 52% 55%

Legal & General

53% 46% 63% 57% 55%

AA

55% 49% 68% 46% 54%

Privilege

48% 36% 78% 53% 54%

Quotemehappy

56% 39% 70% 43% 52%

Policy Expert

52% 38% 69% 44% 51%

Hastings Direct

46% 40% 64% 55% 51%

HomeProtect

48% 48% 66% 41% 51%

Swiftcover

42% 31% 67% 62% 51%

Together Mutual Insurance

39% 38% 73% 51% 50%

Post Office Money

52% 44% 67% 36% 50%

Budget

54% 41% 67% 33% 49%

Endsleigh

47% 30% 66% 41% 46%

Bradford & Bingley

43% 33% 67% 31% 43%

More customer experience ratings