Home insurance

Start your search for a good value home insurer by looking at Fairer Finance's autumn ratings.

Our ratings are designed to help customers make more informed decisions, but they should not be taken as recommendations or advice. Every customer has different needs, and our ratings are simply designed as a short cut to help consumers make sense of the complex world of financial products.

Brand Customer
happiness
Customer
trust
Complaints
performance
Transparency
rating
Customer Experience rating

What does this mean?

What does this mean?

What does this mean?

What does this mean?

Gold

Ecclesiastical

Ecclesiastical
79% 81% 84.5% 73.13% 79%
Gold

Nationwide

Nationwide
65% 64% 92.13% 63.9% 71%
Gold

NFU Mutual

NFU Mutual
74% 70% 76.65% 56.71% 69%
Gold

Hiscox

Hiscox
62% 61% 82.27% 69.13% 69%
Gold

John Lewis

John Lewis
66% 63% 70.06% 57.99% 64%
Silver

Age Co

Age Co
62% 58% 65.94% 61.62% 62%
Silver

Co-operative Insurance

Co-operative Insurance
60% 55% 76.79% 55.46% 62%
Silver

NatWest

NatWest
57% 51% 77.63% 61.1% 62%
Silver

Direct Line

Direct Line
60% 52% 77.63% 55.57% 61%
Silver

HSBC

HSBC
56% 54% 76.48% 58.26% 61%
Silver

Santander

Santander
60% 53% 79.15% 50.2% 61%
Silver

Barclays

Barclays
57% 51% 76.1% 58.18% 61%
Bronze

Bank of Scotland

Bank of Scotland
53% 45% 73.14% 70.81% 60%
Bronze

LV=

LV=
58% 49% 77.41% 57.45% 60%
Bronze

Admiral

Admiral
56% 50% 74.13% 60.78% 60%
Bronze

Aviva

Aviva
59% 52% 69.79% 60.1% 60%
Bronze

Tesco Bank

Tesco Bank
56% 48% 84.55% 50.17% 60%
Bronze

Marks & Spencer

Marks & Spencer
61% 59% 69.79% 48.84% 60%
Bronze

RAC

RAC
69% 62% 63.36% 43.35% 59%
Bronze

Royal Bank of Scotland

Royal Bank of Scotland
50% 47% 77.63% 61.71% 59%
Bronze

Saga

Saga
63% 53% 71.56% 48.46% 59%

Churchill

56% 46% 77.63% 55.74% 59%

Lloyds Bank

53% 49% 63.69% 66.44% 58%

AXA

54% 47% 64.17% 65.82% 58%

Sheilas' Wheels

55% 45% 82.6% 48.36% 58%

Sainsbury's

58% 52% 74.61% 45.23% 57%

esure

57% 44% 82.6% 46.19% 57%

Ageas

56% 47% 69.13% 56.83% 57%

More Than

55% 49% 70.06% 53.74% 57%

Swinton

55% 45% 72% 55.06% 57%

Halifax

52% 49% 68.64% 55.22% 56%

Insure4Retirement

54% 48% 75.77% 47.06% 56%

One Call Insurance

55% 46% 80.26% 42.46% 56%

AA

57% 53% 67.53% 45.53% 56%

Privilege

50% 40% 77.63% 52.53% 55%

RIAS

55% 47% 65.94% 51.99% 55%

Legal & General

52% 45% 62.76% 56.88% 54%

Together Mutual Insurance

50% 41% 72.99% 51.11% 54%

First Direct

49% 44% 69.79% 51.59% 54%

Dial Direct

56% 42% 66.51% 44.28% 52%

Quotemehappy

56% 40% 69.79% 42.98% 52%

Swiftcover

47% 32% 67.17% 62.23% 52%

Hastings Direct

46% 42% 63.74% 54.51% 52%

Policy Expert

53% 38% 69.35% 44.47% 51%

Post Office Money

50% 40% 66.51% 36.48% 48%

Budget

54% 39% 66.51% 33.14% 48%

Endsleigh

49% 37% 65.81% 40.77% 48%

HomeProtect

43% 39% 65.6% 40.79% 47%

Bradford & Bingley

43% 34% 66.51% 31.44% 44%

More customer experience ratings