Home insurance

Start your search for a good value home insurer by looking at Fairer Finance's spring ratings.

Our ratings are designed to help customers make more informed decisions, but they should not be taken as recommendations or advice. Every customer has different needs, and our ratings are simply designed as a short cut to help consumers make sense of the complex world of financial products.

Brand Customer
happiness
Customer
trust
Complaints
performance
Transparency
rating
Customer Experience rating

What does this mean?

What does this mean?

What does this mean?

What does this mean?

Gold

Ecclesiastical

Ecclesiastical
86.91% 88.47% 89.68% 76.99% 86%
Gold

NFU Mutual

NFU Mutual
76.95% 71.11% 79.6% 61.51% 72%
Gold

Nationwide

Nationwide
64.39% 65.22% 71.58% 75.69% 69%
Gold

John Lewis

John Lewis
68.61% 68.61% 59.07% 74.9% 68%
Gold

Hiscox

Hiscox
54.6% 55.44% 83.79% 76.23% 68%
Gold

HSBC

HSBC
57.81% 54.18% 79.46% 71.79% 66%
Silver

Barclays

Barclays
56.89% 54.44% 76.58% 72.73% 65%
Bronze

Direct Line

Direct Line
60.65% 53.18% 75.37% 65.79% 64%
Bronze

LV=

LV=
60.05% 51.4% 76.01% 67.54% 64%
Bronze

Co-operative Insurance

Co-operative Insurance
60.84% 59.93% 76.36% 56.92% 64%
Bronze

Marks & Spencer

Marks & Spencer
58.91% 59.26% 73.54% 62.2% 63%
Bronze

Aviva

Aviva
59.28% 53.4% 73.54% 66.04% 63%
Bronze

Admiral

Admiral
58.22% 51.64% 74.73% 67.6% 63%
Bronze

Swinton

Swinton
57.91% 47.54% 83.46% 62.1% 63%

NatWest

57.92% 56.81% 75.37% 59.62% 62%

Santander

59.41% 55.06% 75.87% 59.06% 62%

Budget

63.26% 51.89% 76.76% 57.21% 62%
Bronze

Age Co

Age Co
60.45% 56.58% 64.95% 66.68% 62%

AXA

55.69% 50.46% 63.5% 78.61% 62%

Saga

64.32% 55.83% 71.5% 54.72% 62%

Aim

63.16% 54.92% 73.74% 53.92% 61%

TSB

57.57% 51.69% 73.54% 62.72% 61%

Churchill

57% 48.22% 75.37% 63.88% 61%

RAC

57.65% 55.43% 75.97% 54.13% 61%

AA

57.44% 52.77% 73.45% 59.33% 61%

Bank of Scotland

57.79% 53.74% 65.95% 64.83% 61%

Tesco Bank

56.54% 48.42% 72.36% 64.49% 60%

British Gas

59.42% 52.76% 61.3% 67.55% 60%

Sainsbury's

59.3% 53.82% 73.32% 54.15% 60%

Lloyds Bank

58.01% 53.22% 67.83% 59.89% 60%

Post Office Money

51.05% 39.78% 67.34% 78.06% 59%

Sheilas' Wheels

55.32% 45.78% 80.09% 53.68% 59%

esure

55.94% 45.11% 80.09% 52.44% 58%

Hastings Direct

49.14% 43.85% 73.32% 66.97% 58%

Dial Direct

57.29% 43.26% 76.76% 55.58% 58%

Insure4Retirement

56.28% 51.84% 73.74% 50.95% 58%

Royal Bank of Scotland

50.93% 43.52% 75.37% 62.01% 58%

One Call Insurance

54.34% 42.62% 86.35% 48.4% 58%

Legal & General

51.53% 45.76% 71.13% 62.19% 58%

Quotemehappy

55.66% 42.28% 73.54% 58.46% 57%

Halifax

55.12% 51.29% 69.07% 53.46% 57%

Privilege

53.67% 45.45% 75.37% 53.1% 57%

First Direct

45.69% 43.46% 73.54% 64.34% 57%

More Than

54.97% 49.48% 59.07% 62.4% 56%

RIAS

54.74% 47.11% 64.95% 58.91% 56%

Policy Expert

51.18% 40.1% 70.63% 63.05% 56%

UIA Mutual

65.01% 54.62% 66.29% 38.8% 56%

Swiftcover

49.15% 35.44% 66.25% 73.33% 56%

Bradford & Bingley

44.82% 41.28% 80.76% 55.21% 56%

Endsleigh

49.7% 43.7% 71.27% 48.53% 53%

HomeProtect

35.2% 20.97% 67.26% 44.62% 42%

More customer experience ratings