AXA

AXA is a large multinational insurance company based in Paris, France. It is one of the world's oldest insurance institutions, having been founded in 1816.

AXA offers a number of different insurance, investment and pension products in the UK.

It only took on the AXA moniker around 30 years ago, and now owns various brands, including Swiftcover. It also acts as an underwriter for many other insurance brokers.

AXA
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Gold ribbon: first place

Breakdown Cover

Ranked 10th of 16 providers reviewed.

Customer happiness 56.9%
Customer trust 54.96%
Complaints performance 62.78%
Transparency rating 56.47%
Fairer Finance score
Reviewed Spring 2022
58%

Car insurance

Ranked 44th of 53 providers reviewed.

Customer happiness 61.29%
Customer trust 53.28%
Complaints performance 64.09%
Transparency rating 61.15%
Fairer Finance score
Reviewed Spring 2022
60%

Home Emergency Cover

Ranked 13th of 16 providers reviewed.

Customer happiness 58.21%
Customer trust 57.96%
Complaints performance 62.93%
Transparency rating 59.97%
Fairer Finance score
Reviewed Spring 2022
60%

Home insurance (building and contents)

Ranked 42nd of 49 providers reviewed.

Customer happiness 55.05%
Customer trust 50.53%
Complaints performance 64.09%
Transparency rating 70.78%
Fairer Finance score
Reviewed Spring 2022
60%

Car insurance

AXA

Car Plus Insurance

5 stars
Cover limit for lost keys i £2,500.00
Courtesy car for duration of repair i
Uninsured driver promise i
Cover for replacing original audio/visual equipment i Unlimited
Windscreen repair excess i £0.00
Windscreen replacement excess i £75.00
Repairs guarantee (years) i Lifetime
New car replacement i
Cover limit for stolen keys i £2,500.00
24hr helpline available i
Courtesy car provided if stolen / total loss i
Vandalism i

AXA

Car Insurance

3 stars
Cover limit for lost keys i £0.00
Courtesy car for duration of repair i
Uninsured driver promise i
Cover for replacing original audio/visual equipment i Unlimited
Windscreen repair excess i £0.00
Windscreen replacement excess i £75.00
Repairs guarantee (years) i Lifetime
New car replacement i
Cover limit for stolen keys i £0.00
24hr helpline available i
Courtesy car provided if stolen / total loss i
Vandalism i

Home insurance (building and contents)

AXA

Home Safe (With optional pedal cycle cover)

4 stars
Matching sets (Contents) i 50% of the cost of replacing the undamaged parts
Theft from outbuildings cover limit i £5,000.00
Escape of water excess i £500.00
Garden plants i
Alternative accommodation cover limit for contents i £25,000.00
Alternative accommodation cover limit for buildings i £100,000.00
Cover for keys if lost i £1,000.00
Money in the home i £1,000.00
Replace belongings new for old i
24hr helpline i
Dual Contents i

AXA

Home Smart

3 stars
Matching sets (Contents) i 50% of the cost of replacing the undamaged parts
Theft from outbuildings cover limit i £2,500.00
Escape of water excess i £500.00
Garden plants i
Alternative accommodation cover limit for contents i £20,000.00
Alternative accommodation cover limit for buildings i £50,000.00
Cover for keys if lost i £500.00
Money in the home i £500.00
Replace belongings new for old i
24hr helpline i
Dual Contents i

AXA

Home Sure

3 stars
Matching sets (Contents) i 50% of the cost of replacing the undamaged parts
Theft from outbuildings cover limit i £5,000.00
Escape of water excess i £500.00
Garden plants i
Alternative accommodation cover limit for contents i £20,000.00
Alternative accommodation cover limit for buildings i £50,000.00
Cover for keys if lost i £1,000.00
Money in the home i £1,000.00
Replace belongings new for old i
24hr helpline i
Dual Contents i

AXA

Home Safe

3 stars
Matching sets (Contents) i 50% of the cost of replacing the undamaged parts
Theft from outbuildings cover limit i £5,000.00
Escape of water excess i £500.00
Garden plants i
Alternative accommodation cover limit for contents i £25,000.00
Alternative accommodation cover limit for buildings i £100,000.00
Cover for keys if lost i £1,000.00
Money in the home i £1,000.00
Replace belongings new for old i
24hr helpline i
Dual Contents i

AXA

Home Smart (With optional pedal cycle cover)

3 stars
Matching sets (Contents) i 50% of the cost of replacing the undamaged parts
Theft from outbuildings cover limit i £2,500.00
Escape of water excess i £500.00
Garden plants i
Alternative accommodation cover limit for contents i £20,000.00
Alternative accommodation cover limit for buildings i £50,000.00
Cover for keys if lost i £500.00
Money in the home i £500.00
Replace belongings new for old i
24hr helpline i
Dual Contents i

AXA

Home Sure (With optional pedal cycle cover)

3 stars
Matching sets (Contents) i 50% of the cost of replacing the undamaged parts
Theft from outbuildings cover limit i £5,000.00
Escape of water excess i £500.00
Garden plants i
Alternative accommodation cover limit for contents i £20,000.00
Alternative accommodation cover limit for buildings i £50,000.00
Cover for keys if lost i £1,000.00
Money in the home i £1,000.00
Replace belongings new for old i
24hr helpline i
Dual Contents i

Buildings insurance

AXA

Home Smart

4 stars
Trace and Access i Sum Insured
Cover for keys if lost i £500.00
Matching sets i 50% of the cost of replacing the undamaged parts
Rainfall (mm) i 25 mm per hour
Alternative accommodation cover limit i £50,000.00
Cover for keys if stolen i £500.00
Compulsory excess i £100.00
Escape of water excess i £500.00
24hr helpline i
Property owner liability i £2,000,000.00

AXA

Home Sure

4 stars
Trace and Access i Sum Insured
Cover for keys if lost i £1,000.00
Matching sets i 50% of the cost of replacing the undamaged parts
Rainfall (mm) i 25 mm per hour
Alternative accommodation cover limit i £50,000.00
Cover for keys if stolen i £1,000.00
Compulsory excess i £100.00
Escape of water excess i £500.00
24hr helpline i
Property owner liability i £2,000,000.00

AXA

Home Safe

4 stars
Trace and Access i Sum Insured
Cover for keys if lost i £1,000.00
Matching sets i 50% of the cost of replacing the undamaged parts
Rainfall (mm) i 25 mm per hour
Alternative accommodation cover limit i £100,000.00
Cover for keys if stolen i £1,000.00
Compulsory excess i £100.00
Escape of water excess i £500.00
24hr helpline i
Property owner liability i £2,000,000.00

Contents insurance

AXA

Home Safe (With optional pedal cycle cover)

5 stars
Matching sets i 50% of the cost of replacing the undamaged parts
Cover for keys if lost i £1,000.00
Theft from outbuildings cover limit i £5,000.00
Cycles included whilst in the home i Part of sum insured
Replace belongings new for old i
Cover for keys if stolen i £1,000.00
Money in the home i £1,000.00
Alternative accommodation cover limit i £25,000.00
24hr helpline i

AXA

Home Safe

4 stars
Matching sets i 50% of the cost of replacing the undamaged parts
Cover for keys if lost i £1,000.00
Theft from outbuildings cover limit i £5,000.00
Cycles included whilst in the home i £0.00
Replace belongings new for old i
Cover for keys if stolen i £1,000.00
Money in the home i £1,000.00
Alternative accommodation cover limit i £25,000.00
24hr helpline i

AXA

Home Smart (With optional pedal cycle cover)

4 stars
Matching sets i 50% of the cost of replacing the undamaged parts
Cover for keys if lost i £500.00
Theft from outbuildings cover limit i £2,500.00
Cycles included whilst in the home i Part of sum insured
Replace belongings new for old i
Cover for keys if stolen i £500.00
Money in the home i £500.00
Alternative accommodation cover limit i £20,000.00
24hr helpline i

AXA

Home Sure (With optional pedal cycle cover)

4 stars
Matching sets i 50% of the cost of replacing the undamaged parts
Cover for keys if lost i £1,000.00
Theft from outbuildings cover limit i £5,000.00
Cycles included whilst in the home i Part of sum insured
Replace belongings new for old i
Cover for keys if stolen i £1,000.00
Money in the home i £1,000.00
Alternative accommodation cover limit i £20,000.00
24hr helpline i

AXA

Home Smart

3 stars
Matching sets i 50% of the cost of replacing the undamaged parts
Cover for keys if lost i £500.00
Theft from outbuildings cover limit i £2,500.00
Cycles included whilst in the home i £0.00
Replace belongings new for old i
Cover for keys if stolen i £500.00
Money in the home i £500.00
Alternative accommodation cover limit i £20,000.00
24hr helpline i

AXA

Home Sure

3 stars
Matching sets i 50% of the cost of replacing the undamaged parts
Cover for keys if lost i £1,000.00
Theft from outbuildings cover limit i £5,000.00
Cycles included whilst in the home i £0.00
Replace belongings new for old i
Cover for keys if stolen i £1,000.00
Money in the home i £1,000.00
Alternative accommodation cover limit i £20,000.00
24hr helpline i

Travel insurance

Annual multi-trip insurance

AXA

Silver

4 stars
Medical excess i £100.00
Personal Possessions and Baggage - damaged, lost or stolen- cover limit i £2,000.00
Cancelling before travel cover limit i £2,500.00
Emergency medical cover and repatriation cover limit i £10,000,000.00
Mental health cover i
Personal money i £300.00
Combined passport & travel cover limit i £300.00
Cutting trip short cover limit i £2,500.00
Abandoning your trip cover limit i £2,500.00
Natural disaster relocation cover i
Natural disaster baggage cover i
Max trip duration i 35.00 days

AXA

Gold

4 stars
Medical excess i £50.00
Personal Possessions and Baggage - damaged, lost or stolen- cover limit i £2,500.00
Cancelling before travel cover limit i £5,000.00
Emergency medical cover and repatriation cover limit i £15,000,000.00
Mental health cover i
Personal money i £500.00
Combined passport & travel cover limit i £500.00
Cutting trip short cover limit i £5,000.00
Abandoning your trip cover limit i £5,000.00
Natural disaster relocation cover i
Natural disaster baggage cover i
Max trip duration i 40.00 days

AXA

Bronze

2 stars
Medical excess i £150.00
Personal Possessions and Baggage - damaged, lost or stolen- cover limit i £1,500.00
Cancelling before travel cover limit i £1,000.00
Emergency medical cover and repatriation cover limit i £10,000,000.00
Mental health cover i
Personal money i £200.00
Combined passport & travel cover limit i £250.00
Cutting trip short cover limit i £1,000.00
Abandoning your trip cover limit i £1,000.00
Natural disaster relocation cover i
Natural disaster baggage cover i
Max trip duration i 30.00 days

Single trip insurance

AXA

Silver

4 stars
Cancelling before travel cover limit i £2,500.00
Medical excess i £100.00
Personal Possessions and Baggage - damaged, lost or stolen - cover limit i £2,000.00
Cutting trip short cover limit i £2,500.00
Missed departure cover limit i £1,000.00
Abandoning your trip cover limit i £2,500.00
Emergency medical cover and repatriation cover limit i £10,000,000.00
Personal money i £300.00
Combined passport & travel cover limit i £300.00

AXA

Gold

4 stars
Cancelling before travel cover limit i £5,000.00
Medical excess i £50.00
Personal Possessions and Baggage - damaged, lost or stolen - cover limit i £2,500.00
Cutting trip short cover limit i £5,000.00
Missed departure cover limit i £1,500.00
Abandoning your trip cover limit i £5,000.00
Emergency medical cover and repatriation cover limit i £15,000,000.00
Personal money i £500.00
Combined passport & travel cover limit i £500.00

AXA

Bronze

3 stars
Cancelling before travel cover limit i £1,000.00
Medical excess i £150.00
Personal Possessions and Baggage - damaged, lost or stolen - cover limit i £1,500.00
Cutting trip short cover limit i £1,000.00
Missed departure cover limit i £500.00
Abandoning your trip cover limit i £1,000.00
Emergency medical cover and repatriation cover limit i £10,000,000.00
Personal money i £200.00
Combined passport & travel cover limit i £250.00

Travel insurance add-on: cruise cover

AXA

Bronze

1 stars
Missed port departure cover limit i £0.00
Re-joining a cruise cover limit i £0.00
Cabin confinement cover limit i £1,000.00
Missed port departure excess i
Timetable/itinerary change cover limit i £0.00
Unused excursions cover limit i £200.00

AXA

Silver

1 stars
Missed port departure cover limit i £0.00
Re-joining a cruise cover limit i £0.00
Cabin confinement cover limit i £2,000.00
Missed port departure excess i
Timetable/itinerary change cover limit i £0.00
Unused excursions cover limit i £300.00

AXA

Gold

1 stars
Missed port departure cover limit i £0.00
Re-joining a cruise cover limit i £0.00
Cabin confinement cover limit i £2,000.00
Missed port departure excess i
Timetable/itinerary change cover limit i £0.00
Unused excursions cover limit i £300.00

Travel insurance add-on: winter sports

AXA

Silver

3 stars
Ski equipment owned cover limit i £1,500.00
Single owned item cover limit i £500.00
Cover limit for hire of ski equipment due to loss/damage/delay to own equipment i £300.00
Avalanche closure cover limit i £0.00
Piste closure cover limit i £100.00
Ski equipment owned excess i £50.00
Ski equipment hired i £1,500.00
Single item limit for hired equipment i £500.00
Unused ski pass due to illness or injury i £500.00

AXA

Gold

3 stars
Ski equipment owned cover limit i £1,500.00
Single owned item cover limit i £500.00
Cover limit for hire of ski equipment due to loss/damage/delay to own equipment i £300.00
Avalanche closure cover limit i £0.00
Piste closure cover limit i £100.00
Ski equipment owned excess i £50.00
Ski equipment hired i £1,500.00
Single item limit for hired equipment i £500.00
Unused ski pass due to illness or injury i £500.00

AXA

Bronze

2 stars
Ski equipment owned cover limit i £1,500.00
Single owned item cover limit i £500.00
Cover limit for hire of ski equipment due to loss/damage/delay to own equipment i £300.00
Avalanche closure cover limit i £0.00
Piste closure cover limit i £100.00
Ski equipment owned excess i £150.00
Ski equipment hired i £1,500.00
Single item limit for hired equipment i £500.00
Unused ski pass due to illness or injury i £500.00

Travel Insurance Covid-19 Cover

AXA

Bronze

5 stars
Cancellation cover for if policy holder has covid (confirmed either by test result or doctor's note) within 14 days of departure date? i
Cover for change in the FCDO advice whilst on trip? e.g. between when you fly out and come home?
Does the policy cover medical cover if you catch Covid-19?
Cancellation cover for if travel companion has covid-19 (confirmed either by test result or doctor's note) within 14 days of departure date? i
Cancellation cover due to a close relative having covid-19 and is admitted to hospital (this person is not travelling but you cancel trip to stay near them)
Cancellation/curtailment: bereavement of a close relative due to Covid
Cancellation/curtailment cover if denied boarding by airline because displaying symptoms?
Cover for all aspects of the policy, (EXCEPT cancellation and curtailment) for change in the FCDO advice between when you book and departure?
No additional premium to extend policy due to getting covid-19 (for days of trip extended)

AXA

Silver

5 stars
Cancellation cover for if policy holder has covid (confirmed either by test result or doctor's note) within 14 days of departure date? i
Cover for change in the FCDO advice whilst on trip? e.g. between when you fly out and come home?
Does the policy cover medical cover if you catch Covid-19?
Cancellation cover for if travel companion has covid-19 (confirmed either by test result or doctor's note) within 14 days of departure date? i
Cancellation cover due to a close relative having covid-19 and is admitted to hospital (this person is not travelling but you cancel trip to stay near them)
Cancellation/curtailment: bereavement of a close relative due to Covid
Cancellation/curtailment cover if denied boarding by airline because displaying symptoms?
Cover for all aspects of the policy, (EXCEPT cancellation and curtailment) for change in the FCDO advice between when you book and departure?
No additional premium to extend policy due to getting covid-19 (for days of trip extended)

AXA

Gold

5 stars
Cancellation cover for if policy holder has covid (confirmed either by test result or doctor's note) within 14 days of departure date? i
Cover for change in the FCDO advice whilst on trip? e.g. between when you fly out and come home?
Does the policy cover medical cover if you catch Covid-19?
Cancellation cover for if travel companion has covid-19 (confirmed either by test result or doctor's note) within 14 days of departure date? i
Cancellation cover due to a close relative having covid-19 and is admitted to hospital (this person is not travelling but you cancel trip to stay near them)
Cancellation/curtailment: bereavement of a close relative due to Covid
Cancellation/curtailment cover if denied boarding by airline because displaying symptoms?
Cover for all aspects of the policy, (EXCEPT cancellation and curtailment) for change in the FCDO advice between when you book and departure?
No additional premium to extend policy due to getting covid-19 (for days of trip extended)