AXA

AXA is a large multinational insurance company based in Paris, France. It is one of the world's oldest insurance institutions, having been founded in 1816.

AXA offers a number of different insurance, investment and pension products in the UK.

It only took on the AXA moniker around 30 years ago, and now owns various brands, including Swiftcover. It also acts as an underwriter for many other insurance brokers.

AXA
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Car insurance

Ranked 42nd of 56 providers reviewed.

Customer happiness 59.86%
Customer trust 53.01%
Complaints performance 63.75%
Transparency rating 62.36%
Fairer Finance score
Reviewed Spring 2021
60%

Home insurance (building and contents)

Ranked 27th of 52 providers reviewed.

Customer happiness 54.11%
Customer trust 49.09%
Complaints performance 63.75%
Transparency rating 79.02%
Fairer Finance score
Reviewed Spring 2021
61%
Gold ribbon: first place

Travel insurance

Ranked 18th of 53 providers reviewed.

Customer happiness 49.07%
Customer trust 44.5%
Complaints performance 63.32%
Transparency rating 53.89%
Fairer Finance score
Reviewed Spring 2021
53%

Car insurance

AXA

Car Insurance

4 stars
Cover limit for lost keys i £2,500
Courtesy car for duration of repair i
Uninsured driver promise i
Cover for replacing original audio/visual equipment i Unlimited
New car replacement
New car replacement
Windscreen repair excess i £0
Windscreen replacement excess i £75
Repairs guarantee (years) i Lifetime
Cover limit for stolen keys i £0
24hr helpline available i
Courtesy car provided if stolen / total loss i

AXA

Car Plus Insurance

3 stars
Cover limit for lost keys i £1,000
Courtesy car for duration of repair i
Uninsured driver promise i
Cover for replacing original audio/visual equipment i Unlimited
New car replacement
Windscreen repair excess i £0
Windscreen replacement excess i £75
Repairs guarantee (years) i 0 years
Cover limit for stolen keys i £1,000
24hr helpline available i
Courtesy car provided if stolen / total loss i

Home insurance (building and contents)

AXA

Home Safe

4 stars
Matching sets i
Theft from outbuildings cover limit i £5,000
Escape of water excess i £350
Alternative accommodation cover limit i £100,000
Cover for keys if lost i £1,000
Money in the home i £1,000
Replace belongings new for old i
24hr helpline i

AXA

Home Smart

3 stars
Matching sets i 50.00%
Theft from outbuildings cover limit i £2,500
Escape of water excess i £350
Alternative accommodation cover limit i £50,000
Cover for keys if lost i £500
Money in the home i £500
Replace belongings new for old i
24hr helpline i

AXA

Home Sure

3 stars
Matching sets i 50.00%
Theft from outbuildings cover limit i £5,000
Escape of water excess i £350
Alternative accommodation cover limit i £50,000
Cover for keys if lost i £1,000
Money in the home i £1,000
Replace belongings new for old i
24hr helpline i

Buildings insurance

AXA

Home Smart

4 stars
Finding & repairing a leak cover limit i £5,000
Cover for keys if lost i £500
Matching sets i 50.00%
Alternative accommodation cover limit i £50,000
Cover for keys if stolen i £500
Compulsory excess i £100
Escape of water excess i £350
24hr helpline i
Property owner liability i £2,000,000

AXA

Home Sure

4 stars
Finding & repairing a leak cover limit i £5,000
Cover for keys if lost i £1,000
Matching sets i 50.00%
Alternative accommodation cover limit i £50,000
Cover for keys if stolen i £1,000
Compulsory excess i £100
Escape of water excess i £350
24hr helpline i
Property owner liability i £2,000,000

AXA

Home Safe

4 stars
Finding & repairing a leak cover limit i £5,000
Cover for keys if lost i £1,000
Matching sets i
Alternative accommodation cover limit i £100,000
Cover for keys if stolen i £1,000
Compulsory excess i £100
Escape of water excess i £350
24hr helpline i
Property owner liability i £2,000,000

Contents insurance

AXA

Home Safe

4 stars
Theft from outbuildings cover limit i £5,000
Matching sets i
Cover for keys if lost i £1,000
Cover limit for cycles in the home i £0
Replace belongings new for old i
Alternative accommodation cover limit i £25,000
Money in the home cover limit i £1,000
Cover for keys if stolen i £1,000
24hr helpline i

AXA

Home Smart

3 stars
Theft from outbuildings cover limit i £2,500
Matching sets i 50%
Cover for keys if lost i £500
Cover limit for cycles in the home i £0
Replace belongings new for old i
Alternative accommodation cover limit i £20,000
Money in the home cover limit i £500
Cover for keys if stolen i £500
24hr helpline i

AXA

Home Sure

3 stars
Theft from outbuildings cover limit i £5,000
Matching sets i 50%
Cover for keys if lost i £1,000
Cover limit for cycles in the home i £0
Replace belongings new for old i
Alternative accommodation cover limit i £20,000
Money in the home cover limit i £1,000
Cover for keys if stolen i £1,000
24hr helpline i

Travel insurance

Annual multi-trip insurance

AXA

Silver

4 stars
Cancelling before travel cover limit i £2,500
Medical excess i £100
Personal Possessions and Baggage - damaged, lost or stolen- cover limit i £2,000
Cutting trip short cover limit i £2,500
Abandoning your trip cover limit i £2,500
Emergency medical cover and repatriation cover limit i £10,000,000
Mental health cover i
Lost or stolen cash i £300
Combined passport & travel cover limit i £300
Natural disaster relocation cover i
Natural disaster baggage cover i
Max trip duration i 35 days

AXA

Gold

4 stars
Cancelling before travel cover limit i £5,000
Medical excess i £50
Personal Possessions and Baggage - damaged, lost or stolen- cover limit i £2,500
Cutting trip short cover limit i £5,000
Abandoning your trip cover limit i £5,000
Emergency medical cover and repatriation cover limit i £15,000,000
Mental health cover i
Lost or stolen cash i £500
Combined passport & travel cover limit i £500
Natural disaster relocation cover i
Natural disaster baggage cover i
Max trip duration i 45 days

AXA

Bronze

2 stars
Cancelling before travel cover limit i £1,000
Medical excess i £150
Personal Possessions and Baggage - damaged, lost or stolen- cover limit i £1,500
Cutting trip short cover limit i £1,000
Abandoning your trip cover limit i £1,000
Emergency medical cover and repatriation cover limit i £10,000,000
Mental health cover i
Lost or stolen cash i £200
Combined passport & travel cover limit i £250
Natural disaster relocation cover i
Natural disaster baggage cover i
Max trip duration i 30 days

Single trip insurance

AXA

Gold

4 stars
Cancelling before travel cover limit i £5,000
Medical excess i £50
Personal Possessions and Baggage - damaged, lost or stolen - cover limit i £2,500
Cutting trip short cover limit i £5,000
Abandoning your trip cover limit i £5,000
Emergency medical cover and repatriation cover limit i £15,000,000
Lost or stolen cash i £500
Combined passport & travel cover limit i £500
Missed departure cover limit i £1,500

AXA

Silver

3 stars
Cancelling before travel cover limit i £2,500
Medical excess i £100
Personal Possessions and Baggage - damaged, lost or stolen - cover limit i £2,000
Cutting trip short cover limit i £2,500
Abandoning your trip cover limit i £2,500
Emergency medical cover and repatriation cover limit i £10,000,000
Lost or stolen cash i £300
Combined passport & travel cover limit i £300
Missed departure cover limit i £1,000

AXA

Bronze

2 stars
Cancelling before travel cover limit i £1,000
Medical excess i £150
Personal Possessions and Baggage - damaged, lost or stolen - cover limit i £1,500
Cutting trip short cover limit i £1,000
Abandoning your trip cover limit i £1,000
Emergency medical cover and repatriation cover limit i £10,000,000
Lost or stolen cash i £200
Combined passport & travel cover limit i £250
Missed departure cover limit i £500

Travel insurance add-on: cruise cover

AXA

Bronze

1 stars
Missed port departure cover limit i £0
Re-joining a cruise cover limit i £0
Cabin confinement cover limit i £1,000
Missed port departure excess i
Timetable/itinerary change cover limit i £0
Unused excursions cover limit i £200

AXA

Silver

1 stars
Missed port departure cover limit i £0
Re-joining a cruise cover limit i £0
Cabin confinement cover limit i £1,200
Missed port departure excess i
Timetable/itinerary change cover limit i £0
Unused excursions cover limit i £250

AXA

Gold

1 stars
Missed port departure cover limit i £0
Re-joining a cruise cover limit i £0
Cabin confinement cover limit i £2,000
Missed port departure excess i
Timetable/itinerary change cover limit i £0
Unused excursions cover limit i £300

Travel insurance add-on: winter sports

AXA

Bronze

1 stars
Ski equipment owned cover limit i £1,500
Single owned item cover limit i £500
Cover limit for hire of ski equipment due to loss/damage/delay to own equipment i £300
Avalanche closure cover limit i £100
Piste closure cover limit i £100
Ski equipment owned excess i £150
Ski equipment hired i £0
Single item limit for hired equipment i £0
Unused ski pass due to illness or injury i £500

AXA

Silver

1 stars
Ski equipment owned cover limit i £1,500
Single owned item cover limit i £500
Cover limit for hire of ski equipment due to loss/damage/delay to own equipment i £300
Avalanche closure cover limit i £100
Piste closure cover limit i £100
Ski equipment owned excess i £100
Ski equipment hired i £0
Single item limit for hired equipment i £0
Unused ski pass due to illness or injury i £500

AXA

Gold

1 stars
Ski equipment owned cover limit i £1,500
Single owned item cover limit i £500
Cover limit for hire of ski equipment due to loss/damage/delay to own equipment i £300
Avalanche closure cover limit i £100
Piste closure cover limit i £100
Ski equipment owned excess i £50
Ski equipment hired i £0
Single item limit for hired equipment i £0
Unused ski pass due to illness or injury i £500

Travel Insurance Covid-19 Cover

AXA

Bronze

5 stars
Cancellation cover for if policy holder has covid (confirmed either by test result or doctor's note) within 14 days of departure date? i
Cover for change in the FCDO advice whilst on trip? e.g. between when you fly out and come home?
Does the policy cover medical cover if you catch Covid-19?
Cancellation cover for if travel companion has covid-19 (confirmed either by test result or doctor's note) within 14 days of departure date? i
Cancellation cover due to a close relative having covid-19 and is admitted to hospital (this person is not travelling but you cancel trip to stay near them)
Cancellation/curtailment: bereavement of a close relative due to Covid
Cancellation/curtailment cover if denied boarding by airline because displaying symptoms?
Cover for all aspects of the policy, (EXCEPT cancellation and curtailment) for change in the FCDO advice between when you book and departure?
No additional premium to extend policy due to getting covid-19 (for days of trip extended)

AXA

Silver

5 stars
Cancellation cover for if policy holder has covid (confirmed either by test result or doctor's note) within 14 days of departure date? i
Cover for change in the FCDO advice whilst on trip? e.g. between when you fly out and come home?
Does the policy cover medical cover if you catch Covid-19?
Cancellation cover for if travel companion has covid-19 (confirmed either by test result or doctor's note) within 14 days of departure date? i
Cancellation cover due to a close relative having covid-19 and is admitted to hospital (this person is not travelling but you cancel trip to stay near them)
Cancellation/curtailment: bereavement of a close relative due to Covid
Cancellation/curtailment cover if denied boarding by airline because displaying symptoms?
Cover for all aspects of the policy, (EXCEPT cancellation and curtailment) for change in the FCDO advice between when you book and departure?
No additional premium to extend policy due to getting covid-19 (for days of trip extended)

AXA

Gold

5 stars
Cancellation cover for if policy holder has covid (confirmed either by test result or doctor's note) within 14 days of departure date? i
Cover for change in the FCDO advice whilst on trip? e.g. between when you fly out and come home?
Does the policy cover medical cover if you catch Covid-19?
Cancellation cover for if travel companion has covid-19 (confirmed either by test result or doctor's note) within 14 days of departure date? i
Cancellation cover due to a close relative having covid-19 and is admitted to hospital (this person is not travelling but you cancel trip to stay near them)
Cancellation/curtailment: bereavement of a close relative due to Covid
Cancellation/curtailment cover if denied boarding by airline because displaying symptoms?
Cover for all aspects of the policy, (EXCEPT cancellation and curtailment) for change in the FCDO advice between when you book and departure?
No additional premium to extend policy due to getting covid-19 (for days of trip extended)