AXA is a large multinational insurance company based in Paris, France. It is one of the world's oldest insurance institutions, having been founded in 1816.
AXA offers a number of different insurance, investment and pension products in the UK.
It only took on the AXA moniker around 30 years ago, and now owns various brands, including the Bluefin Insurance Group and Swiftcover. It also acts as an underwriter for many other insurance brokers.
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| Customer happiness | 58.43% |
|---|---|
| Customer trust | 53.86% |
| Complaints performance | 63.5% |
| Transparency rating | 66.94% |
| Fairer Finance score Reviewed Autumn 2020 |
60% |
| Customer happiness | 55.69% |
|---|---|
| Customer trust | 50.46% |
| Complaints performance | 63.5% |
| Transparency rating | 78.61% |
| Fairer Finance score Reviewed Autumn 2020 |
62% |
| Customer happiness | 51.09% |
|---|---|
| Customer trust | 46.19% |
| Complaints performance | 63.5% |
| Transparency rating | 53.9% |
| Fairer Finance score Reviewed Autumn 2020 |
54% |
| Courtesy car for duration of repair i | |
|---|---|
| Uninsured driver promise i | |
| Cover limit for lost keys i | £2,500 |
| 24hr helpline available i | |
| New car replacement | |
| New car replacement | |
| Courtesy car provided if stolen / total loss i | |
| Windscreen repair excess i | £15 |
| Windscreen replacement excess i | £75 |
| Cover limit for stolen keys i | £2,500 |
| Cover for replacing original audio/visual equipment i | Unlimited |
| Repairs guarantee (years) i | Lifetime |
| Courtesy car for duration of repair i | |
|---|---|
| Uninsured driver promise i | |
| Cover limit for lost keys i | £1,000 |
| New car replacement | |
| 24hr helpline available i | |
| Courtesy car provided if stolen / total loss i | |
| Windscreen repair excess i | Unspecified |
| Windscreen replacement excess i | Unspecified |
| Cover limit for stolen keys i | £1,000 |
| Cover for replacing original audio/visual equipment i | Unlimited |
| Repairs guarantee (years) i | 0 years |
| Escape of water excess i | £350 |
|---|---|
| Matching sets i | |
| Theft from outbuildings cover limit i | £5,000 |
| 24hr helpline i | |
| Alternative accommodation cover limit i | £100,000 |
| Cover for keys if lost i | £1,000 |
| Money in the home i | £1,000 |
| Replace belongings new for old i |
| Escape of water excess i | £350 |
|---|---|
| Matching sets i | 50% |
| Theft from outbuildings cover limit i | £2,500 |
| 24hr helpline i | |
| Alternative accommodation cover limit i | £50,000 |
| Cover for keys if lost i | £500 |
| Money in the home i | £500 |
| Replace belongings new for old i |
| Escape of water excess i | £350 |
|---|---|
| Matching sets i | 50% |
| Theft from outbuildings cover limit i | £5,000 |
| 24hr helpline i | |
| Alternative accommodation cover limit i | £50,000 |
| Cover for keys if lost i | £1,000 |
| Money in the home i | £1,000 |
| Replace belongings new for old i |
| Finding & repairing a leak cover limit i | £5,000 |
|---|---|
| Cover for keys if lost i | £500 |
| Matching sets i | 50% |
| Alternative accommodation cover limit i | £50,000 |
| Cover for keys if stolen i | £500 |
| Compulsory excess i | £100 |
| Escape of water excess i | £350 |
| Property owner liability i | £2,000,000 |
| 24hr helpline i |
| Finding & repairing a leak cover limit i | £5,000 |
|---|---|
| Cover for keys if lost i | £1,000 |
| Matching sets i | 50% |
| Alternative accommodation cover limit i | £50,000 |
| Cover for keys if stolen i | £1,000 |
| Compulsory excess i | £100 |
| Escape of water excess i | £350 |
| Property owner liability i | £2,000,000 |
| 24hr helpline i |
| Finding & repairing a leak cover limit i | £5,000 |
|---|---|
| Cover for keys if lost i | £1,000 |
| Matching sets i | |
| Alternative accommodation cover limit i | £100,000 |
| Cover for keys if stolen i | £1,000 |
| Compulsory excess i | £100 |
| Escape of water excess i | £350 |
| Property owner liability i | £2,000,000 |
| 24hr helpline i |
| Theft from outbuildings cover limit i | £5,000 |
|---|---|
| Matching sets i | |
| Cover for keys if lost i | £1,000 |
| Cover limit for cycles in the home i | £0 |
| Replace belongings new for old i | |
| Alternative accommodation cover limit i | £25,000 |
| Money in the home cover limit i | £1,000 |
| Cover for keys if stolen i | £1,000 |
| 24hr helpline i |
| Theft from outbuildings cover limit i | £2,500 |
|---|---|
| Matching sets i | 50% |
| Cover for keys if lost i | £500 |
| Cover limit for cycles in the home i | £0 |
| Replace belongings new for old i | |
| Alternative accommodation cover limit i | £20,000 |
| Money in the home cover limit i | £500 |
| Cover for keys if stolen i | £500 |
| 24hr helpline i |
| Theft from outbuildings cover limit i | £5,000 |
|---|---|
| Matching sets i | 50% |
| Cover for keys if lost i | £1,000 |
| Cover limit for cycles in the home i | £0 |
| Replace belongings new for old i | |
| Alternative accommodation cover limit i | £20,000 |
| Money in the home cover limit i | £1,000 |
| Cover for keys if stolen i | £1,000 |
| 24hr helpline i |
| Medical excess i | £100 |
|---|---|
| Cancelling before travel cover limit i | £2,500 |
| Personal Possessions and Baggage - damaged, lost or stolen- cover limit i | £2,000 |
| Max trip duration i | 35 days |
| Emergency medical cover and repatriation cover limit i | £10,000,000 |
| Cutting trip short cover limit i | £2,500 |
| Abandoning your trip cover limit i | £2,500 |
| Lost or stolen cash i | £300 |
| Combined passport & travel cover limit i | £300 |
| Natural disaster relocation cover i | |
| Natural disaster baggage cover i | |
| Mental health cover i |
| Medical excess i | £50 |
|---|---|
| Cancelling before travel cover limit i | £5,000 |
| Personal Possessions and Baggage - damaged, lost or stolen- cover limit i | £2,500 |
| Max trip duration i | 45 days |
| Emergency medical cover and repatriation cover limit i | £15,000,000 |
| Cutting trip short cover limit i | £5,000 |
| Abandoning your trip cover limit i | £5,000 |
| Lost or stolen cash i | £500 |
| Combined passport & travel cover limit i | £500 |
| Natural disaster relocation cover i | |
| Natural disaster baggage cover i | |
| Mental health cover i |
| Medical excess i | £150 |
|---|---|
| Cancelling before travel cover limit i | £1,000 |
| Personal Possessions and Baggage - damaged, lost or stolen- cover limit i | £1,500 |
| Max trip duration i | 30 days |
| Emergency medical cover and repatriation cover limit i | £10,000,000 |
| Cutting trip short cover limit i | £1,000 |
| Abandoning your trip cover limit i | £1,000 |
| Lost or stolen cash i | £200 |
| Combined passport & travel cover limit i | £250 |
| Natural disaster relocation cover i | |
| Natural disaster baggage cover i | |
| Mental health cover i |
| Medical excess i | £100 |
|---|---|
| Cancelling before travel cover limit i | £2,500 |
| Personal Possessions and Baggage - damaged, lost or stolen - cover limit i | £2,000 |
| Emergency medical cover and repatriation cover limit i | £10,000,000 |
| Cutting trip short cover limit i | £2,500 |
| Missed departure cover limit i | £1,000 |
| Abandoning your trip cover limit i | £2,500 |
| Lost or stolen cash i | £300 |
| Combined passport & travel cover limit i | £300 |
| Medical excess i | £50 |
|---|---|
| Cancelling before travel cover limit i | £5,000 |
| Personal Possessions and Baggage - damaged, lost or stolen - cover limit i | £2,500 |
| Emergency medical cover and repatriation cover limit i | £15,000,000 |
| Cutting trip short cover limit i | £5,000 |
| Missed departure cover limit i | £1,500 |
| Abandoning your trip cover limit i | £5,000 |
| Lost or stolen cash i | £500 |
| Combined passport & travel cover limit i | £500 |
| Medical excess i | £150 |
|---|---|
| Cancelling before travel cover limit i | £1,000 |
| Personal Possessions and Baggage - damaged, lost or stolen - cover limit i | £1,500 |
| Emergency medical cover and repatriation cover limit i | £10,000,000 |
| Cutting trip short cover limit i | £1,000 |
| Missed departure cover limit i | £500 |
| Abandoning your trip cover limit i | £1,000 |
| Lost or stolen cash i | £200 |
| Combined passport & travel cover limit i | £250 |
| Missed port departure cover limit i | £0 |
|---|---|
| Re-joining a cruise cover limit i | £0 |
| Cabin confinement cover limit i | £1,000 |
| Missed port departure excess i | |
| Timetable/itinerary change cover limit i | £0 |
| Unused excursions cover limit i | £200 |
| Missed port departure cover limit i | £0 |
|---|---|
| Re-joining a cruise cover limit i | £0 |
| Cabin confinement cover limit i | £1,200 |
| Missed port departure excess i | |
| Timetable/itinerary change cover limit i | £0 |
| Unused excursions cover limit i | £250 |
| Missed port departure cover limit i | £0 |
|---|---|
| Re-joining a cruise cover limit i | £0 |
| Cabin confinement cover limit i | £2,000 |
| Missed port departure excess i | |
| Timetable/itinerary change cover limit i | £0 |
| Unused excursions cover limit i | £300 |
| Ski equipment owned cover limit i | £1,500 |
|---|---|
| Single owned item cover limit i | £500 |
| Cover limit for hire of ski equipment due to loss/damage/delay to own equipment i | £300 |
| Ski equipment owned excess i | £150 |
| Ski equipment hired i | £300 |
| Single item limit for hired equipment i | £300 |
| Avalanche closure cover limit i | £100 |
| Piste closure cover limit i | £100 |
| Unused ski pass due to illness or injury i | £500 |
| Ski equipment owned cover limit i | £1,500 |
|---|---|
| Single owned item cover limit i | £500 |
| Cover limit for hire of ski equipment due to loss/damage/delay to own equipment i | £300 |
| Ski equipment owned excess i | £100 |
| Ski equipment hired i | £300 |
| Single item limit for hired equipment i | £300 |
| Avalanche closure cover limit i | £100 |
| Piste closure cover limit i | £100 |
| Unused ski pass due to illness or injury i | £500 |
| Ski equipment owned cover limit i | £1,500 |
|---|---|
| Single owned item cover limit i | £500 |
| Cover limit for hire of ski equipment due to loss/damage/delay to own equipment i | £300 |
| Ski equipment owned excess i | £50 |
| Ski equipment hired i | £300 |
| Single item limit for hired equipment i | £300 |
| Avalanche closure cover limit i | £100 |
| Piste closure cover limit i | £100 |
| Unused ski pass due to illness or injury i | £500 |
| Cover for change in the FCDO advice whilst on trip? e.g. between when you fly out and come home? | |
|---|---|
| Cancellation cover for if policy holder has covid (confirmed either by test result or doctor's note) within 14 days of departure date? i | |
| Does the policy cover medical cover if you catch Covid-19? | |
| Cover for all aspects of the policy, (EXCEPT cancellation and curtailment) for change in the FCDO advice between when you book and departure? | |
| Cancellation cover for if travel companion has covid-19 (confirmed either by test result or doctor's note) within 14 days of departure date? i | |
| Cancellation cover due to a close relative having covid-19 and is admitted to hospital (this person is not travelling but you cancel trip to stay near them) | |
| Cancellation/curtailment: bereavement of a close relative due to Covid | |
| Cancellation/curtailment cover if denied boarding by airline because displaying symptoms? | |
| No additional premium to extend policy due to getting covid-19 (for days of trip extended) |
| Cover for change in the FCDO advice whilst on trip? e.g. between when you fly out and come home? | |
|---|---|
| Cancellation cover for if policy holder has covid (confirmed either by test result or doctor's note) within 14 days of departure date? i | |
| Does the policy cover medical cover if you catch Covid-19? | |
| Cover for all aspects of the policy, (EXCEPT cancellation and curtailment) for change in the FCDO advice between when you book and departure? | |
| Cancellation cover for if travel companion has covid-19 (confirmed either by test result or doctor's note) within 14 days of departure date? i | |
| Cancellation cover due to a close relative having covid-19 and is admitted to hospital (this person is not travelling but you cancel trip to stay near them) | |
| Cancellation/curtailment: bereavement of a close relative due to Covid | |
| Cancellation/curtailment cover if denied boarding by airline because displaying symptoms? | |
| No additional premium to extend policy due to getting covid-19 (for days of trip extended) |
| Cover for change in the FCDO advice whilst on trip? e.g. between when you fly out and come home? | |
|---|---|
| Cancellation cover for if policy holder has covid (confirmed either by test result or doctor's note) within 14 days of departure date? i | |
| Does the policy cover medical cover if you catch Covid-19? | |
| Cover for all aspects of the policy, (EXCEPT cancellation and curtailment) for change in the FCDO advice between when you book and departure? | |
| Cancellation cover for if travel companion has covid-19 (confirmed either by test result or doctor's note) within 14 days of departure date? i | |
| Cancellation cover due to a close relative having covid-19 and is admitted to hospital (this person is not travelling but you cancel trip to stay near them) | |
| Cancellation/curtailment: bereavement of a close relative due to Covid | |
| Cancellation/curtailment cover if denied boarding by airline because displaying symptoms? | |
| No additional premium to extend policy due to getting covid-19 (for days of trip extended) |