Personal loans

Start your search for good value personal loans by taking a look at Fairer Finance's latest ratings.

Our ratings are designed to help customers make more informed decisions, but they should not be taken as recommendations or advice. Every customer has different needs, and our ratings are simply designed as a short cut to help consumers make sense of the complex world of financial products.

Brand Customer
happiness score
Customer
trust score
Complaints
performance
Transparency
rating
Customer Experience rating

What does this mean?

What does this mean?

What does this mean?

What does this mean?

Gold

Nationwide

Nationwide
71% 69% 70% 83% 73%
Gold

First Direct

First Direct
75% 74% 59% 82% 72%
Gold

Marks & Spencer

Marks & Spencer
78% 66% 66% 61% 68%
Gold

Tesco Bank

Tesco Bank
68% 58% 79% 66% 68%
Silver

Lloyds Bank

Lloyds Bank
60% 58% 69% 76% 66%
Bronze

TSB

TSB
60% 56% 68% 75% 65%
Bronze

Halifax

Halifax
63% 58% 69% 68% 64%
Bronze

Zopa

Zopa
66% 52% 69% 69% 64%
Bronze

Royal Bank of Scotland

Royal Bank of Scotland
63% 54% 60% 78% 64%

Lendable

70% 59% 61% 64% 63%

Bank of Scotland

56% 58% 69% 70% 63%

HSBC

61% 60% 59% 73% 63%

Sainsbury's

67% 55% 73% 57% 63%

Monzo

65% 65% 65% 57% 63%

NatWest

62% 57% 58% 74% 63%

Post Office

54% 50% 75% 71% 62%

Novuna Personal Finance

63% 58% 74% 52% 62%

Finio Loans

51% 47% 66% 82% 61%

AA

53% 49% 74% 69% 61%

RateSetter

69% 55% 62% 58% 61%

Virgin Money

57% 51% 62% 71% 60%

118 118 Money

61% 55% 60% 65% 60%

Santander

59% 58% 60% 63% 60%

Admiral

58% 51% 79% 48% 59%

Barclays

59% 56% 64% 55% 58%

Bank of Ireland (UK)

40% 37% 74% 70% 55%

AIB

51% 37% 70% 58% 54%

More customer experience ratings