Personal loans

Start your search for good value personal loans by taking a look at Fairer Finance's spring ratings.

Brand Customer
happiness
Customer
trust
Complaints
performance
Transparency
rating
Customer Experience rating

What does this mean?

What does this mean?

What does this mean?

What does this mean?

Gold

Zopa

Zopa
74% 62% 89% 57% 70%
Gold

First Direct

First Direct
74% 70% 77% 57% 70%
Gold

Nationwide

Nationwide
65% 64% 75% 51% 64%
Gold

Tesco Bank

Tesco Bank
63% 50% 83% 54% 62%
Gold

Lloyds Bank

Lloyds Bank
57% 48% 83% 59% 62%
Gold

Marks & Spencer

Marks & Spencer
68% 61% 77% 41% 62%
Silver

Hitachi Personal Finance

Hitachi Personal Finance
72% 57% 66% 49% 61%
Bronze

Halifax

Halifax
63% 59% 88% 29% 60%
Bronze

Barclays

Barclays
55% 49% 71% 60% 59%
Bronze

HSBC

HSBC
55% 46% 77% 57% 59%

Clydesdale Bank

62% 53% 80% 38% 58%

Santander

60% 50% 73% 42% 56%

AA

54% 52% 61% 56% 56%

Bank of Scotland

43% 44% 88% 46% 55%

Sainsbury's

58% 42% 77% 44% 55%

Natwest

54% 45% 73% 47% 55%

Amigo loans

38% 37% 76% 68% 55%

Yorkshire Bank

46% 38% 80% 38% 51%

Argos

54% 60% 59% 24% 49%

TSB

44% 31% 69% 48% 48%

118 118 Money

40% 46% 86% 19% 48%

Creation

56% 43% 59% 27% 46%

Royal Bank of Scotland

35% 24% 72% 47% 44%

Bank of Ireland

49% 56% 61% 9% 44%

More customer experience ratings