Personal loans

Start your search for good value personal loans by taking a look at Fairer Finance's spring ratings.

Brand Customer
happiness
Customer
trust
Complaints
performance
Transparency
rating
Customer Experience rating

What does this mean?

What does this mean?

What does this mean?

What does this mean?

Gold

Zopa

Zopa
77% 67% 88% 53% 71%
Gold

First Direct

First Direct
75% 71% 79% 58% 71%
Gold

Nationwide

Nationwide
64% 62% 72% 61% 65%
Gold

Hitachi Personal Finance

Hitachi Personal Finance
74% 57% 71% 50% 63%
Silver

Tesco Bank

Tesco Bank
64% 51% 80% 52% 62%
Silver

Barclays

Barclays
56% 50% 70% 69% 61%
Silver

Marks & Spencer

Marks & Spencer
61% 54% 79% 51% 61%
Silver

Co-operative Bank

Co-operative Bank
57% 50% 77% 58% 61%
Silver

Lloyds Bank

Lloyds Bank
53% 44% 82% 60% 60%
Silver

Clydesdale Bank

Clydesdale Bank
66% 49% 83% 40% 60%
Bronze

Halifax

Halifax
62% 56% 89% 29% 59%

TSB

47% 38% 79% 65% 57%

Bank of Scotland

53% 53% 89% 33% 57%

Sainsbury's

59% 43% 79% 45% 56%

Santander

58% 47% 72% 47% 56%

HSBC

48% 41% 79% 53% 55%

Natwest

55% 47% 74% 47% 55%

AA

46% 48% 63% 64% 55%

Yorkshire Bank

46% 34% 83% 40% 51%

Amigo loans

24% 32% 75% 68% 50%

Bank of Ireland

42% 56% 63% 33% 48%

118 118 Money

34% 45% 81% 29% 48%

Creation

53% 42% 61% 27% 46%

Royal Bank of Scotland

36% 22% 72% 47% 44%

Argos

37% 44% 61% 21% 41%

More customer experience ratings