Personal loans

Start your search for good value personal loans by taking a look at Fairer Finance's spring ratings.

Brand Customer
happiness
Customer
trust
Complaints
performance
Transparency
rating
Customer Experience rating

What does this mean?

What does this mean?

What does this mean?

What does this mean?

Gold

Zopa

Zopa
74% 62% 91% 56% 71%
Gold

First Direct

First Direct
73% 71% 74% 57% 69%
Gold

Nationwide

Nationwide
68% 68% 75% 50% 65%
Gold

Lloyds Bank

Lloyds Bank
57% 51% 83% 65% 64%
Silver

Halifax

Halifax
61% 56% 85% 44% 62%
Silver

Tesco Bank

Tesco Bank
63% 49% 81% 53% 62%
Bronze

AA

AA
62% 62% 61% 57% 60%
Bronze

Hitachi Personal Finance

Hitachi Personal Finance
72% 57% 63% 49% 60%
Bronze

Barclays

Barclays
57% 50% 72% 62% 60%
Bronze

1st Stop Personal Loans

1st Stop Personal Loans
70% 71% 78% 21% 60%

HSBC

56% 48% 74% 56% 59%

Bank of Scotland

51% 52% 85% 46% 59%

Clydesdale Bank

60% 55% 76% 41% 58%

Santander

62% 54% 71% 42% 57%

Marks & Spencer

63% 54% 65% 41% 56%

Yorkshire Bank

60% 45% 76% 41% 56%

NatWest

55% 43% 71% 52% 55%

Amigo loans

38% 36% 79% 68% 55%

Sainsbury's

57% 46% 63% 49% 54%

Argos

52% 64% 58% 28% 51%

Bank of Ireland

61% 64% 61% 9% 49%

Royal Bank of Scotland

37% 24% 71% 52% 46%

118 118 Money

32% 38% 86% 20% 44%

TSB

45% 32% 39% 48% 41%

More customer experience ratings