Personal loans

Start your search for good value personal loans by taking a look at Fairer Finance's latest ratings.

Our ratings are designed to help customers make more informed decisions, but they should not be taken as recommendations or advice. Every customer has different needs, and our ratings are simply designed as a short cut to help consumers make sense of the complex world of financial products.

Brand	Customer happiness	Customer trust	Complaints performance	Transparency rating	Customer Experience rating
Brand	What does this mean?	What does this mean?	What does this mean?	What does this mean?	Customer Experience rating
First Direct	79%	75%	59%	78%	73%
Nationwide	66%	64%	68%	82%	70%
Tesco Bank	65%	61%	80%	73%	70%
Zopa	69%	57%	71%	69%	66%
TSB	61%	58%	69%	75%	66%
Marks & Spencer	69%	61%	69%	63%	66%
Halifax	62%	59%	71%	68%	65%
Lloyds Bank	60%	57%	70%	74%	65%
Bank of Scotland	54%	58%	71%	71%	64%
Sainsbury's	65%	57%	73%	59%	64%
HSBC	60%	59%	59%	76%	63%
NatWest	63%	56%	60%	73%	63%
Novuna Personal Finance	64%	62%	68%	53%	62%
Royal Bank of Scotland	59%	50%	62%	76%	62%
RateSetter	68%	55%	64%	59%	61%
Lendable	66%	59%	57%	62%	61%
Post Office	52%	50%	76%	65%	61%
Virgin Money	55%	47%	66%	74%	61%
Finio Loans	53%	46%	62%	81%	60%
Santander	61%	60%	60%	59%	60%
AA	46%	43%	76%	74%	60%
Barclays	61%	57%	65%	56%	60%
Admiral	56%	48%	79%	51%	58%
118 118 Money	56%	52%	56%	65%	57%
Bank of Ireland (UK)	37%	31%	76%	65%	52%
AIB	46%	38%	68%	57%	52%