Personal loans

Start your search for good value personal loans by taking a look at Fairer Finance's latest ratings.

Our ratings are designed to help customers make more informed decisions, but they should not be taken as recommendations or advice. Every customer has different needs, and our ratings are simply designed as a short cut to help consumers make sense of the complex world of financial products.

Brand Customer
happiness
Customer
trust
Complaints
performance
Transparency
rating
Customer Experience rating

What does this mean?

What does this mean?

What does this mean?

What does this mean?

Gold

Zopa

Zopa
77% 64% 76% 71% 72%
Gold

Nationwide

Nationwide
71% 70% 62% 78% 70%
Gold

First Direct

First Direct
78% 76% 56% 70% 70%
Gold

Bank of Ireland (UK)

Bank of Ireland (UK)
69% 65% 73% 72% 70%
Gold

Bank of Scotland

Bank of Scotland
64% 64% 71% 78% 69%
Gold

Halifax

Halifax
64% 61% 71% 78% 68%
Gold

Tesco Bank

Tesco Bank
63% 56% 78% 75% 68%
Silver

Marks & Spencer

Marks & Spencer
65% 59% 69% 70% 66%
Bronze

TSB

TSB
62% 56% 69% 75% 65%
Bronze

RateSetter

RateSetter
73% 57% 68% 62% 65%

Lloyds Bank

56% 52% 68% 81% 64%

NatWest

66% 58% 60% 71% 64%

Sainsbury's

64% 56% 75% 61% 64%

Barclays

63% 57% 64% 68% 63%

AIB

68% 57% 69% 57% 63%

AA

56% 44% 73% 77% 63%

Novuna Personal Finance

65% 59% 65% 59% 62%

Santander

61% 57% 60% 68% 62%

Royal Bank of Scotland

58% 50% 61% 76% 61%

Lendable

65% 52% 58% 66% 60%

Likely Loans

60% 51% 60% 66% 59%

Admiral

55% 49% 75% 57% 59%

Virgin Money

51% 44% 68% 74% 59%

HSBC

55% 54% 56% 65% 58%

Oplo

52% 42% 67% 47% 52%

118 118 Money

43% 39% 49% 63% 48%

More customer experience ratings