Personal loans

Start your search for good value personal loans by taking a look at Fairer Finance's spring ratings.

Our ratings are designed to help customers make more informed decisions, but they should not be taken as recommendations or advice. Every customer has different needs, and our ratings are simply designed as a short cut to help consumers make sense of the complex world of financial products.

Brand Customer
happiness
Customer
trust
Complaints
performance
Transparency
rating
Customer Experience rating

What does this mean?

What does this mean?

What does this mean?

What does this mean?

Gold

First Direct

First Direct
76% 73.74% 68.25% 55.34% 68%
Gold

Lloyds Bank

Lloyds Bank
58% 57.48% 75.92% 79.55% 68%
Gold

Nationwide

Nationwide
66% 66.32% 72.44% 65.6% 68%
Gold

Zopa

Zopa
76% 64.71% 81.33% 46.49% 67%
Gold

AA

AA
70% 66.22% 65.92% 60.4% 66%
Gold

Ikano Bank

Ikano Bank
79% 42.5% 66.41% 70.63% 65%
Gold

Bank of Scotland

Bank of Scotland
51% 52.99% 78.85% 74.33% 64%
Gold

Halifax

Halifax
62% 54.74% 78.85% 60.98% 64%
Silver

Tesco Bank

Tesco Bank
65% 51.38% 77.57% 53.99% 62%
Silver

Yorkshire Bank

Yorkshire Bank
66% 53.85% 66.39% 60.59% 62%
Bronze

Clydesdale Bank

Clydesdale Bank
61% 60% 66.39% 56.54% 61%
Bronze

HSBC

HSBC
57% 57.85% 68.25% 60.73% 61%
Bronze

1st Stop Personal Loans

1st Stop Personal Loans
61% 61.89% 73.61% 39.55% 59%
Bronze

Bank of Ireland (UK)

Bank of Ireland (UK)
60% 67.82% 65.92% 41.8% 59%

NatWest

60% 58.13% 58.47% 55.68% 58%

Hitachi Personal Finance

68% 51.79% 59.83% 52.15% 58%

Sainsbury's

63% 48.97% 65.22% 53.1% 58%

Marks & Spencer

68% 55.15% 68.97% 37.4% 57%

Santander

62% 55.9% 60.95% 47.98% 57%

Barclays

57% 56.05% 67.75% 41.31% 56%

TSB

55% 49.26% 51.37% 63.14% 55%

Royal Bank of Scotland

45% 52.82% 60.07% 53.39% 53%

Likely Loans

47% 47.14% 72.1% 44.11% 53%

RateSetter

59% 51.72% 61.01% 25.49% 49%

Creation

60% 45.6% 48.87% 41.69% 49%

Argos

51% 53.78% 36.36% 47.53% 47%

Car Finance 24/7

40% 43.02% 63.76% 36.35% 46%

Bamboo

47% 48.6% 50.65% 31.21% 44%

Amigo loans

46% 49.19% 32.99% 48.63% 44%

118 118 Money

37% 52.23% 57.85% 23.38% 43%

EverydayLoans

25% 50.89% 40% 25.49% 35%

More customer experience ratings