Personal loans

Start your search for good value personal loans by taking a look at Fairer Finance's latest ratings.

Our ratings are designed to help customers make more informed decisions, but they should not be taken as recommendations or advice. Every customer has different needs, and our ratings are simply designed as a short cut to help consumers make sense of the complex world of financial products.

Brand Customer
happiness
Customer
trust
Complaints
performance
Transparency
rating
Customer Experience rating

What does this mean?

What does this mean?

What does this mean?

What does this mean?

Gold

First Direct

First Direct
79% 75% 59% 78% 73%
Gold

Nationwide

Nationwide
66% 64% 68% 82% 70%
Gold

Tesco Bank

Tesco Bank
65% 61% 80% 73% 70%
Gold

Zopa

Zopa
69% 57% 71% 69% 66%
Gold

TSB

TSB
61% 58% 69% 75% 66%
Gold

Marks & Spencer

Marks & Spencer
69% 61% 69% 63% 66%
Silver

Halifax

Halifax
62% 59% 71% 68% 65%
Silver

Lloyds Bank

Lloyds Bank
60% 57% 70% 74% 65%
Bronze

Bank of Scotland

Bank of Scotland
54% 58% 71% 71% 64%
Bronze

Sainsbury's

Sainsbury's
65% 57% 73% 59% 64%
Bronze

HSBC

HSBC
60% 59% 59% 76% 63%
Bronze

NatWest

NatWest
63% 56% 60% 73% 63%

Novuna Personal Finance

64% 62% 68% 53% 62%

Royal Bank of Scotland

59% 50% 62% 76% 62%

RateSetter

68% 55% 64% 59% 61%

Lendable

66% 59% 57% 62% 61%

Post Office

52% 50% 76% 65% 61%

Virgin Money

55% 47% 66% 74% 61%

Finio Loans

53% 46% 62% 81% 60%

Santander

61% 60% 60% 59% 60%

AA

46% 43% 76% 74% 60%

Barclays

61% 57% 65% 56% 60%

Admiral

56% 48% 79% 51% 58%

118 118 Money

56% 52% 56% 65% 57%

Bank of Ireland (UK)

37% 31% 76% 65% 52%

AIB

46% 38% 68% 57% 52%

More customer experience ratings