Virgin Money

Virgin Money was launched by Sir Richard Branson back in the mid 1990s, starting out in the savings and investments market before slowly expanding into mortgages, credit cards and insurance.

Virgin Money acquired its banking license in 2010 through the acquisition of Church House Trust, although at this time it had no branches. In 2012, it bought itself a high street presence, by acquiring Northern Rock and in 2014 the bank was floated on the London Stock Exchange.

Virgin Money
Gold ribbon: first place

Bank accounts

Ranked 12th of 27 providers reviewed.

Customer happiness 67%
Customer trust 59%
Complaints performance 74%
Transparency rating 56%
Fairer Finance score
Reviewed Spring 2018
64%
Gold ribbon: first place

Credit cards

Ranked 13th of 35 providers reviewed.

Customer happiness 56%
Customer trust 47%
Complaints performance 74%
Transparency rating 73%
Fairer Finance score
Reviewed Spring 2018
63%

Mortgages

Ranked 12th of 21 providers reviewed.

Customer happiness 48%
Customer trust 39%
Complaints performance 80%
Transparency rating 54%
Fairer Finance score
Reviewed Spring 2018
55%

Savings accounts

Ranked 28th of 36 providers reviewed.

Customer happiness 52%
Customer trust 48%
Complaints performance 74%
Transparency rating 54%
Fairer Finance score
Reviewed Spring 2018
57%

Travel insurance

Ranked 52nd of 56 providers reviewed.

Customer happiness 50%
Customer trust 39%
Complaints performance 54%
Transparency rating 38%
Fairer Finance score
Reviewed Spring 2018
45%

Home insurance

Virgin Money

Silver

4 stars
Escape of water excess i £500
Matching sets i
Theft from outbuildings i £2,500
24hr helpline i
Alternative accommodation i 20% of sum insured
Cover for keys/locks if lost i £1,000
Money in the home i £750
New for old i
4 stars
Escape of water excess i £500
Matching sets i
Theft from outbuildings i £2,500
24hr helpline i
Alternative accommodation i 20% of sum insured
Cover for keys/locks if lost i £1,000
Money in the home i £750
New for old i
3 stars
Escape of water excess i £500
Matching sets i
Theft from outbuildings i £2,500
24hr helpline i
Alternative accommodation i 20% of sum insured
Cover for keys/locks if lost i £0
Money in the home i £200
New for old i

Buildings insurance

3 stars
Cover for keys/locks if lost i £0
Matching sets i
Trace & access i £500,000
24hr helpline i
Alternative accommodation cover limit i 20% of sum insured
Compulsory excess i £100
Cover for keys/locks if stolen i £0
Escape of water excess i £500
Property owner liability i £2,000,000

Virgin Money

Silver

3 stars
Cover for keys/locks if lost i £1,000
Matching sets i
Trace & access i Sum insured
24hr helpline i
Alternative accommodation cover limit i 20% of sum insured
Compulsory excess i £100
Cover for keys/locks if stolen i £1,000
Escape of water excess i £500
Property owner liability i £2,000,000
3 stars
Cover for keys/locks if lost i £1,000
Matching sets i
Trace & access i Sum insured
24hr helpline i
Alternative accommodation cover limit i 20% of sum insured
Compulsory excess i £100
Cover for keys/locks if stolen i £1,000
Escape of water excess i £500
Property owner liability i £2,000,000

Contents insurance

Virgin Money

Silver

4 stars
Cover for keys/locks if lost i £1,000
Matching sets i
Theft from outbuildings i £2,500
24hr helpline i
Alternative accomodation i 20% of sum insured
Cover for keys/locks if stolen i £1,000
Cycles included whilst in the home i £500
Money in the home i £750
New for old i
4 stars
Cover for keys/locks if lost i £1,000
Matching sets i
Theft from outbuildings i £2,500
24hr helpline i
Alternative accomodation i 20% of sum insured
Cover for keys/locks if stolen i £1,000
Cycles included whilst in the home i £500
Money in the home i £750
New for old i
3 stars
Cover for keys/locks if lost i £0
Matching sets i
Theft from outbuildings i £2,500
24hr helpline i
Alternative accomodation i 20% of sum insured
Cover for keys/locks if stolen i £0
Cycles included whilst in the home i £500
Money in the home i £200
New for old i

Pet insurance

Cat insurance

Virgin Money

Accident and Illness Extra

3 stars
Dental cover (if due to an accident) i £6,000
If renewed, are existing conditions covered? i
Vet fees (per condition) i £6,000
Age compulsory excess changes i 7
Amendment fee i £0
CT scans i £6,000
Cancellation fee i £0
Complementary treatment i £6,000
Cremation i £0
Cruciate ligament damage i £6,000
Euthanasia i £0
Loss of pet total i
MRI scans i £6,000
Prescription diet (treatment of bladder stones only) i £0

Virgin Money

Accident and Illness

2 stars
Dental cover (if due to an accident) i £3,000
If renewed, are existing conditions covered? i
Vet fees (per condition) i £3,000
Age compulsory excess changes i 7
Amendment fee i £0
CT scans i £3,000
Cancellation fee i £0
Complementary treatment i £3,000
Cremation i £0
Cruciate ligament damage i £3,000
Euthanasia i £0
Loss of pet total i
MRI scans i £3,000
Prescription diet (treatment of bladder stones only) i £0

Virgin Money

Accidental Injury

1 stars
Dental cover (if due to an accident) i £1,500
If renewed, are existing conditions covered? i
Vet fees (per condition) i £1,500
Age compulsory excess changes i 7
Amendment fee i £0
CT scans i £1,500
Cancellation fee i £0
Complementary treatment i £1,500
Cremation i £0
Cruciate ligament damage i £1,500
Euthanasia i £0
Loss of pet total i
MRI scans i £1,500
Prescription diet (treatment of bladder stones only) i £0

Dog insurance

Virgin Money

Accident and Illness Extra

2 stars
Dental cover (if due to an accident) i £6,000
If renewed, are existing conditions covered? i
Vet fees (per condition) i £6,000
Age compulsory excess changes i 7
Amendment fee i £0
CT scans i £6,000
Complementary treatment i £6,000
Cremation i £0
Cruciate ligament damage i £6,000
Euthanasia i £0
MRI scans i £6,000
Prescription diet (treatment of bladder stones only) i £0

Virgin Money

Accidental Injury

1 stars
Dental cover (if due to an accident) i £1,500
If renewed, are existing conditions covered? i
Vet fees (per condition) i £1,500
Age compulsory excess changes i 7
Amendment fee i £0
CT scans i £1,500
Complementary treatment i £1,500
Cremation i £0
Cruciate ligament damage i £1,500
Euthanasia i £0
MRI scans i £1,500
Prescription diet (treatment of bladder stones only) i £0

Virgin Money

Accident and Illness

1 stars
Dental cover (if due to an accident) i £3,000
If renewed, are existing conditions covered? i
Vet fees (per condition) i £3,000
Age compulsory excess changes i 7
Amendment fee i £0
CT scans i £3,000
Complementary treatment i £3,000
Cremation i £0
Cruciate ligament damage i £3,000
Euthanasia i £0
MRI scans i £3,000
Prescription diet (treatment of bladder stones only) i £0

Travel insurance

Annual multi-trip insurance

Virgin Money

Black

5 stars
Cancelling before travel i £7,500
Medical excess i £0
Personal possessions & baggage - damaged, lost or stolen i £2,500
Abandoning your trip i £7,500
Combined passport & travel i £250
Cutting trip short/curtailment i £7,500
Emergency medical cover and repatriation i Unlimited
Lost or stolen cash i £500
Max trip duration i 90 days

Virgin Money

Silver (Money Supermarket)

4 stars
Cancelling before travel i £3,000
Medical excess i £60
Personal possessions & baggage - damaged, lost or stolen i £1,500
Abandoning your trip i £3,000
Combined passport & travel i £100
Cutting trip short/curtailment i £3,000
Emergency medical cover and repatriation i £12,500,000
Lost or stolen cash i £200
Max trip duration i 45 days

Virgin Money

Silver (Comparison Site)

4 stars
Cancelling before travel i £3,000
Medical excess i £60
Personal possessions & baggage - damaged, lost or stolen i £1,500
Abandoning your trip i £3,000
Combined passport & travel i £100
Cutting trip short/curtailment i £3,000
Emergency medical cover and repatriation i £12,500,000
Lost or stolen cash i £200
Max trip duration i 45 days

Virgin Money

Gold (Comparison Site)

4 stars
Cancelling before travel i £5,000
Medical excess i £50
Personal possessions & baggage - damaged, lost or stolen i £2,000
Abandoning your trip i £5,000
Combined passport & travel i £200
Cutting trip short/curtailment i £5,000
Emergency medical cover and repatriation i £15,000,000
Lost or stolen cash i £300
Max trip duration i 90 days
4 stars
Cancelling before travel i £2,000
Medical excess i £100
Personal possessions & baggage - damaged, lost or stolen i £1,250
Abandoning your trip i £2,000
Combined passport & travel i £100
Cutting trip short/curtailment i £2,000
Emergency medical cover and repatriation i £10,000,000
Lost or stolen cash i £200
Max trip duration i 31 days

Virgin Money

Silver

4 stars
Cancelling before travel i £3,000
Medical excess i £60
Personal possessions & baggage - damaged, lost or stolen i £1,500
Abandoning your trip i £3,000
Combined passport & travel i £100
Cutting trip short/curtailment i £3,000
Emergency medical cover and repatriation i £12,500,000
Lost or stolen cash i £200
Max trip duration i 45 days
4 stars
Cancelling before travel i £5,000
Medical excess i £50
Personal possessions & baggage - damaged, lost or stolen i £2,000
Abandoning your trip i £5,000
Combined passport & travel i £200
Cutting trip short/curtailment i £5,000
Emergency medical cover and repatriation i £15,000,000
Lost or stolen cash i £300
Max trip duration i 90 days

Virgin Money

Essential Extra (Money Supermarket)

2 stars
Cancelling before travel i £2,500
Medical excess i £100
Personal possessions & baggage - damaged, lost or stolen i £1,250
Abandoning your trip i £0
Combined passport & travel i £100
Cutting trip short/curtailment i £2,500
Emergency medical cover and repatriation i £10,000,000
Lost or stolen cash i £200
Max trip duration i 31 days

Virgin Money

Essential Plus (Comparison Site)

2 stars
Cancelling before travel i £2,000
Medical excess i £100
Personal possessions & baggage - damaged, lost or stolen i £1,250
Abandoning your trip i £0
Combined passport & travel i £100
Cutting trip short/curtailment i £2,000
Emergency medical cover and repatriation i £10,000,000
Lost or stolen cash i £200
Max trip duration i 31 days

Virgin Money

Essential (Money Supermarket)

1 stars
Cancelling before travel i £1,500
Medical excess i £200
Personal possessions & baggage - damaged, lost or stolen i £1,000
Abandoning your trip i £0
Combined passport & travel i £0
Cutting trip short/curtailment i £1,500
Emergency medical cover and repatriation i £5,000,000
Lost or stolen cash i £200
Max trip duration i 31 days

Single trip insurance

Virgin Money

Black

5 stars
Cancelling before travel i £7,500
Medical excess i £0
Personal possessions and baggage - damaged, lost or stolen i £2,500
Abandoning your trip i £7,500
Combined passport & travel i £250
Cutting trip short/curtailment i £7,500
Emergency medical cover and repatriation i Unlimited
Lost or stolen cash i £500
Missed departure i £1,500

Virgin Money

Silver (Money Supermarket)

4 stars
Cancelling before travel i £3,000
Medical excess i £60
Personal possessions and baggage - damaged, lost or stolen i £1,500
Abandoning your trip i £3,000
Combined passport & travel i £100
Cutting trip short/curtailment i £3,000
Emergency medical cover and repatriation i £12,500,000
Lost or stolen cash i £200
Missed departure i £500

Virgin Money

Silver (Comparison Site)

4 stars
Cancelling before travel i £3,000
Medical excess i £60
Personal possessions and baggage - damaged, lost or stolen i £1,500
Abandoning your trip i £3,000
Combined passport & travel i £100
Cutting trip short/curtailment i £3,000
Emergency medical cover and repatriation i £12,500,000
Lost or stolen cash i £200
Missed departure i £500

Virgin Money

Gold (Comparison Site)

4 stars
Cancelling before travel i £5,000
Medical excess i £50
Personal possessions and baggage - damaged, lost or stolen i £2,000
Abandoning your trip i £5,000
Combined passport & travel i £200
Cutting trip short/curtailment i £5,000
Emergency medical cover and repatriation i £15,000,000
Lost or stolen cash i £300
Missed departure i £1,000
4 stars
Cancelling before travel i £2,000
Medical excess i £100
Personal possessions and baggage - damaged, lost or stolen i £1,250
Abandoning your trip i £2,000
Combined passport & travel i £100
Cutting trip short/curtailment i £2,000
Emergency medical cover and repatriation i £10,000,000
Lost or stolen cash i £200
Missed departure i £500

Virgin Money

Silver

4 stars
Cancelling before travel i £3,000
Medical excess i £60
Personal possessions and baggage - damaged, lost or stolen i £1,500
Abandoning your trip i £3,000
Combined passport & travel i £100
Cutting trip short/curtailment i £3,000
Emergency medical cover and repatriation i £12,500,000
Lost or stolen cash i £200
Missed departure i £500
4 stars
Cancelling before travel i £5,000
Medical excess i £50
Personal possessions and baggage - damaged, lost or stolen i £2,000
Abandoning your trip i £5,000
Combined passport & travel i £200
Cutting trip short/curtailment i £5,000
Emergency medical cover and repatriation i £15,000,000
Lost or stolen cash i £300
Missed departure i £1,000

Virgin Money

Essential Extra (Money Supermarket)

2 stars
Cancelling before travel i £2,500
Medical excess i £100
Personal possessions and baggage - damaged, lost or stolen i £1,250
Abandoning your trip i £0
Combined passport & travel i £100
Cutting trip short/curtailment i £2,500
Emergency medical cover and repatriation i £10,000,000
Lost or stolen cash i £200
Missed departure i £0

Virgin Money

Essential Plus (Comparison Site)

2 stars
Cancelling before travel i £2,000
Medical excess i £100
Personal possessions and baggage - damaged, lost or stolen i £1,250
Abandoning your trip i £0
Combined passport & travel i £100
Cutting trip short/curtailment i £2,000
Emergency medical cover and repatriation i £10,000,000
Lost or stolen cash i £200
Missed departure i £0

Virgin Money

Essential (Money Supermarket)

1 stars
Cancelling before travel i £1,500
Medical excess i £200
Personal possessions and baggage - damaged, lost or stolen i £1,000
Abandoning your trip i £0
Combined passport & travel i £0
Cutting trip short/curtailment i £1,500
Emergency medical cover and repatriation i £5,000,000
Lost or stolen cash i £200
Missed departure i £0

Travel insurance add-ons

Winter sports add-on

Virgin Money

Black

5 stars
Hiring replacement winter sports equipment i £750
Single item limit for owned equipment i £750
Ski equipment owned i £1,500
Avalanche closure i £750
Piste closure i £500
Single item limit for hired equipment i £750
Ski equipment hired i £750
Ski equipment owned excess i £0
Unused ski pass due to illness or injury i £510

Virgin Money

Gold (Comparison Site)

4 stars
Hiring replacement winter sports equipment i £500
Single item limit for owned equipment i £500
Ski equipment owned i £1,000
Avalanche closure i £500
Piste closure i £400
Single item limit for hired equipment i £500
Ski equipment hired i £500
Ski equipment owned excess i £50
Unused ski pass due to illness or injury i £450
4 stars
Hiring replacement winter sports equipment i £500
Single item limit for owned equipment i £500
Ski equipment owned i £1,000
Avalanche closure i £500
Piste closure i £400
Single item limit for hired equipment i £500
Ski equipment hired i £500
Ski equipment owned excess i £50
Unused ski pass due to illness or injury i £450

Virgin Money

Silver (Money Supermarket)

3 stars
Hiring replacement winter sports equipment i £200
Single item limit for owned equipment i £250
Ski equipment owned i £500
Avalanche closure i £250
Piste closure i £200
Single item limit for hired equipment i £250
Ski equipment hired i £250
Ski equipment owned excess i £60
Unused ski pass due to illness or injury i £300

Virgin Money

Silver

3 stars
Hiring replacement winter sports equipment i £200
Single item limit for owned equipment i £250
Ski equipment owned i £500
Avalanche closure i £250
Piste closure i £200
Single item limit for hired equipment i £250
Ski equipment hired i £250
Ski equipment owned excess i £60
Unused ski pass due to illness or injury i £300

Virgin Money

Silver (Comparison Site)

2 stars
Hiring replacement winter sports equipment i £200
Single item limit for owned equipment i £250
Ski equipment owned i £500
Avalanche closure i £250
Piste closure i £200
Single item limit for hired equipment i £250
Ski equipment hired i £250
Ski equipment owned excess i £100
Unused ski pass due to illness or injury i £300

Virgin Money

Essential (Money Supermarket)

1 stars
Hiring replacement winter sports equipment i £100
Single item limit for owned equipment i £100
Ski equipment owned i £200
Avalanche closure i £150
Piste closure i £100
Single item limit for hired equipment i £100
Ski equipment hired i £100
Ski equipment owned excess i £200
Unused ski pass due to illness or injury i £200

Virgin Money

Essential Extra (Money Supermarket)

1 stars
Hiring replacement winter sports equipment i £100
Single item limit for owned equipment i £100
Ski equipment owned i £200
Avalanche closure i £150
Piste closure i £100
Single item limit for hired equipment i £100
Ski equipment hired i £100
Ski equipment owned excess i £100
Unused ski pass due to illness or injury i £200

Virgin Money

Essential Plus (Comparison Site)

1 stars
Hiring replacement winter sports equipment i £100
Single item limit for owned equipment i £100
Ski equipment owned i £200
Avalanche closure i £150
Piste closure i £100
Single item limit for hired equipment i £100
Ski equipment hired i £100
Ski equipment owned excess i £60
Unused ski pass due to illness or injury i £200
1 stars
Hiring replacement winter sports equipment i £100
Single item limit for owned equipment i £100
Ski equipment owned i £200
Avalanche closure i £150
Piste closure i £100
Single item limit for hired equipment i £100
Ski equipment hired i £100
Ski equipment owned excess i £60
Unused ski pass due to illness or injury i £200