Press releases

James Daley of Fairer Finance criticized the FCA's pure protection market study interim report as a missed opportunity arguing that the regulator, influenced by the government's deregulation agenda, avoided taking meaningful action on known market problems

James Daley says that while the FCA has recognised problems in the general insurance market, its response falls short of tackling deep-rooted issues such as a race to the bottom on price, hollowed-out products, poor claims experiences, opaque comparison sites, and unfair pricing that disproportionately harms low-income consumers.

Autumn 2025 Index shows consumer confidence recovering after brief dip, with claims satisfaction reaching new highs

Fairer Finance's Autumn 2025 Trust in Insurance Index reveals slight recovery, but industry still struggling to regain customer confidence lost over past two years.

Fairer Finance has appointed Charles Randell CBE to its independent Consumer Advisory Board, strengthening its external challenge and oversight of the consumer group.

James Daley, Managing Director of Fairer Finance, supports the Which? super-complaint to the FCA, calling for a major overhaul of the insurance market. He argues that while comparison sites have driven price competition, they’ve also led to weaker products and poor claims service. Daley criticizes the FCA for acknowledging problems but lacking the will to act. He urges tougher rules and enforcement to rebuild trust in insurance, warning against letting deregulation weaken consumer protection.

The FCA has uncovered significant issues in the insurance market, including rising complaints, declining claims satisfaction, and ongoing consumer confusion about policy coverage. Additionally, insurers and intermediaries are making large profits from premium finance, disproportionately impacting financially vulnerable households.

·       New investigation reveals how insurance companies charge higher premiums to lower-income families through hidden "poverty premium" pricing

·       Growing public concern over insurance pricing transparency - 54% of consumers think it’s unfair to charge more for car insurance if they have a low credit score

·       Fairer Finance report makes five recommendations to Government and regulators to create a fairer insurance market

Fairer Finance has appointed Helene Brichet as Chair of its Consumer Advisory Board (CAB). Helene steps into the role with a distinguished track record in senior finance positions across major international firms.

Fairer Finance’s Trust in Private Medical Insurance (PMI) Index has fallen for the first time since the consumer group began polling 10,000 policyholders in Spring 2023.

James Daley of Fairer Finance highlights that over half of people will need to use housing wealth to sustain their retirement by 2040. While the FCA is beginning to address regulatory barriers, he urges the Government and public agencies to also tackle economic and social obstacles. Unlocking this potential could boost consumer spending by over £20bn annually.

Fairer Finance has launched a new set of product ratings for online will-writing services amid growing concerns that the rise in DIY wills could lead to future disputes or even render wills invalid.