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25 September 2023

Fairer Finance enhances strategic focus with high profile appointment to lead behavioural economics and data science team

Tim Hogg takes helm to augment the industry's grasp of the Consumer Duty, leveraging a decade of behavioural science and regulatory expertise

12 September 2023

0% Balance Transfer Credit cards

Fairer Finance warns 0% balance transfer deals on credit cards have been getting steadily worse since the second half of 2022

31 July 2023

Comment on Consumer Duty

James Daley, Managing Director at Fairer Finance, the consumer group and ratings provider, commented: “The introduction of the Consumer Duty is the beginning of a whole new era for financial regulation - and represents a significant raising of the bar in terms of how firms are expected to act.

11 July 2023

James Daley comments on the reforming of the Consumer Credit Act 1974

James Daley, Managing Director of Fairer Finance, the consumer group and ratings provider, comments on the Treasury’s consultation response to reforming the Consumer Credit Act 1974:

5 July 2023

Travel Insurance is Least Trusted Sector of General Insurance

  • New Fairer Finance Trust in Insurance Index reveals insights from a poll of 10,000 consumers
  • Car (56.3) and pet (55.7) insurance have proven to be the most trusted sectors since 2020, followed by home insurance (54.5), with travel insurance (50.9) lagging behind
  • Santander is most trusted for travel insurance, followed by M&S, Post Office, Saga and Aviva
  • Correlation between stagnating consumer trust in travel insurance and rise in proportion of complaints upheld by the Financial Ombudsman Service (FOS)

18 January 2023

Walter Merricks and Caroline Barr join Fairer Finance's Consumer Advisory Board, as Sue Lewis takes over as Chair

Two new additions to Fairer Finance's advisory board, as Pester and Thoresen stand down

30 March 2022

Financial services firms continuing to charge customers after they die

Fairer Finance's latest report, published in partnership with Life Ledger, reveals the cost and bureaucracy that loved ones face closing accounts when a relative has died

30 April 2021

Fairer Finance appoints Helene Brichet to its Consumer Advisory Board

Former Capital One CFO joins our independent oversight panel

11 February 2020

Paul Pester appointed new chair of Fairer Finance Consumer Advisory Board

Former CEO of TSB and Virgin Money to join Fairer Finance's independent oversight body

14 June 2019

Consumers demand an average of £492 to switch bank

New Fairer Finance report looks at the drivers of customer satisfaction in banking and shines new light on why customer switching levels are falling