Press releases

Fairer Finance’s Spring 2026 Trust in Insurance Index finds improving trust and rising claims satisfaction, but warns the industry must not mistake early progress for a job done

In response to the FCA’s Motor Finance Redress Scheme announcement today, James Daley, managing director at consumer group Fairer Finance said

In response to the FCA’s review into second charge mortgages, James Daley, managing director of consumer group Fairer Finance said:

Fairer Finance secures first major interview for podcast as Rathi acknowledges Treasury pressure on transparency and "modest distress" from loosened mortgage lending

James Daley of Fairer Finance criticized the FCA's pure protection market study interim report as a missed opportunity arguing that the regulator, influenced by the government's deregulation agenda, avoided taking meaningful action on known market problems

James Daley says that while the FCA has recognised problems in the general insurance market, its response falls short of tackling deep-rooted issues such as a race to the bottom on price, hollowed-out products, poor claims experiences, opaque comparison sites, and unfair pricing that disproportionately harms low-income consumers.

Autumn 2025 Index shows consumer confidence recovering after brief dip, with claims satisfaction reaching new highs

Fairer Finance's Autumn 2025 Trust in Insurance Index reveals slight recovery, but industry still struggling to regain customer confidence lost over past two years.

Fairer Finance has appointed Charles Randell CBE to its independent Consumer Advisory Board, strengthening its external challenge and oversight of the consumer group.

James Daley, Managing Director of Fairer Finance, supports the Which? super-complaint to the FCA, calling for a major overhaul of the insurance market. He argues that while comparison sites have driven price competition, they’ve also led to weaker products and poor claims service. Daley criticizes the FCA for acknowledging problems but lacking the will to act. He urges tougher rules and enforcement to rebuild trust in insurance, warning against letting deregulation weaken consumer protection.

The FCA has uncovered significant issues in the insurance market, including rising complaints, declining claims satisfaction, and ongoing consumer confusion about policy coverage. Additionally, insurers and intermediaries are making large profits from premium finance, disproportionately impacting financially vulnerable households.

·       New investigation reveals how insurance companies charge higher premiums to lower-income families through hidden "poverty premium" pricing

·       Growing public concern over insurance pricing transparency - 54% of consumers think it’s unfair to charge more for car insurance if they have a low credit score

·       Fairer Finance report makes five recommendations to Government and regulators to create a fairer insurance market