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We regularly launch new campaigns, publish innovative research, and announce new hires.

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11 August 2016

Airlines and travel companies in breach of card charging rules, says Fairer Finance

Dozens of major airlines, travel companies, insurers and local authorities are continuing to charge too much for customers that choose to pay by credit card. Fairer Finance believes many of these companies are in breach of the regulations.

5 May 2016

Farnish & Thoresen join Fairer Finance's Consumer Advisory Board

Leading financial services figures will ensure consumer body does not prioritise its commercial interests ahead of its mission to create a fairer financial services market.

13 November 2015

Insurance and banking customers need a PhD to understand the small print

A third of all insurance policy documents are written in a language that is only accessible to university students, according to new research by Fairer Finance.

11 August 2015

Fairer Finance appoints Adrian Coles OBE to head new Consumer Advisory Board

Former Building Societies Association director general will lead new Fairer Finance Consumer Advisory Board.

24 February 2015

Banks and insurers make the wrong call in one out of every two complaints cases

Latest Ombudsman complaints data shows cultural change in the banking and insurance industries has barely begun

2 September 2014

Banks let standards slip on complaints handling

The percentage of financial complaints upheld in favour of the customer increased to 57% in the first half of 2014.

16 July 2014

FCA’s comparison site review doesn’t go far enough

Latest review is a missed opportunity, says Fairer Finance founder James Daley.

8 July 2014

Car insurers charging up to 90% APR to pay monthly

People who choose to pay their car insurance in monthly installments, rather than annually, are being charged up to 90% APR.

29 May 2014

Hiscox is first to sign up to Fairer Finance’s endorsement scheme

Global specialist insurer Hiscox has become the first company to sign up to Fairer Finance's endorsement scheme.

21 April 2014

The worst banks and insurers for small print revealed

Consumer group Fairer Finance is today launching a new campaign to tackle the incomprehensible terms and conditions.