Blog

By James Daley

The FCA has confirmed plans to launch a new Consumer Duty - forcing firms to deliver good outcomes for their customers. Here's what it means for financial services firms, and how to prove you're meeting the new requirements

By James Daley

The recent Community Access to Cash pilots have showed the potential of shared bank branches. But they are expensive, and are unlikely to appear on most UK high streets, in spite of their popularity

By James Daley

A new report lays bare the problem of the "poverty premium" in insurance - and points to similar penalties for minorities across the sector. It's time for some boundaries to be drawn in how insurers calculate prices

By James Daley

The FCA's decision to ban commission in the funeral plan market will reduce competition and hand an advantage to inferior over 50s plans.

By James Daley

Insurers will soon need to evidence that they are offering fair value every year. We've created a framework to help firms ensure it's more than just a box-ticking exercise.

By Helen Edwards

In the week that social media giant Instagram encouraged users to include their preferred pronouns in their bio, and the world celebrated International Day Against Homophobia, Transphobia and Biphobia, our Research team has been taking a look at gender recognition in the insurance industry.

By James Daley

The FCA wants insurers to prove that they are offering their customers' fair value. We want to help the industry define what fair value really means.

By James Daley

New regulations have finally been drawn up for the funeral plan market, and they can't come soon enough

By James Daley

The FCA's new leadership has already scrapped plans for interventions in the savings and investment markets. Will it push ahead with its bold plans in the insurance market?

By James Daley

Our new ratings will be published next month. Find out which new brands will be appearing and which ones will be dropping out.