Blog

The FCA has launched a market study into the pure protection sector - but will the over 50s insurance sector withstand the intense scrutiny its about to come under?

How to write impactful emails, texts, and in-app messages

What progress has been made on understandability, and where can firms improve?

As home insurers go digital, tech-savvy customers get discounts while those relying on traditional services face higher costs. But what about vulnerable customers who are left paying more? This growing digital divide raises serious questions about fairness—discover how insurers can innovate without leaving anyone behind.

Across the savings sector, effective communication should ensure that consumers truly understand their options. Clear, tailored, and straightforward communications build trust and empower consumers to make informed decisions about their savings accounts.

GAP insurance was recently suspended by the FCA due to their concern about the value it was providing for customers. The suspension has now ended and many providers are back to selling policies, but how have the policies changed since the FCA's intervention?

As the number and range of lifetime policies increases, what can providers can do to improve consumer understanding for this type of pet insurance?

Motor excess protection is commonly sold as an add-on to car insurance, FCA data suggests excess protection policies aren't providing good value to consumer, could it be the next sector the FCA focuses on?

Electric cars are growing in popularity. How are insurers and price comparison websites doing when it comes to communicating cover for these vehicles?

Home emergency add-ons are struggling to meet the new FCA Consumer Duty standards. How can insurers address longstanding issues to meet this higher bar?

How have prepaid funeral providers' offerings and journeys changed in light of regulation and what more can be done to improve?

Trust has increased in banks over the last decade - which banks are most trusted and why?