Blog

By James Daley

The CMA has forced banks to start publishing polling data, showing how likely their customers are to recommend them. It's an important step by the regulator, but do the results provide the right answers?

By James Daley

Cash usage is plummeting. Yet millions of people still rely on it. If we want to protect cash, now is the time to start finding the answers to some difficult questions.

By James Daley

The FCA is looking at whether to introduce a "duty of care" for financial services firms - raising the bar in terms of how companies treat their customers. Most companies would have work to do to reach it.

By Oliver Broadhurst

Many providers still struggle to create clear and simple documents. Could technology provide the answer?

By Mark McLaren

Dealing with nuisance calls is a nuisance. Get it wrong, and it could cost a fortune. Mark McLaren has some tips for staying safe.

By James Daley

Customers have been taken advantage of in the funeral market, with prices soaring, but no commensurate improvements in quality. The regulator is finally getting involved.

By Thomas Ridley Siegert

A number of financial services providers are looking to robots to deliver advice to consumers. But are they at risk of repeating the same old mistakes?

By James Daley

The government has announced plans to regulate the funeral plan sector, while the CMA also launches a market study into the at-need funeral sector. Two important wins for consumers.

By Mark McLaren

Buying event tickets can be a rollercoaster ride. Here's how to strap in and not get injured

By Richard Robinson

The complex concept of co-payments. Are insurers doing enough to explain it to consumers?