Blog

By James Daley

The FCA's move to ban the loyalty penalty will do little to public trust in the industry

By James Daley

Being an open an honest with customers builds trust and loyalty. The evidence suggests that it may even allow you to push your prices up

By James Daley

With a growing focus on banks' and insurers' social and environmental track records, it's time for companies to turn CSR programmes into more than a play for positive publicity

By James Daley

The regulator has issued new guidance calling on insurers to review the value of their policies in light of the lockdown. But it appears to provide a get out for car insurers who are in for a bumper year.

By James Daley

Our Spring 2020 life insurance ratings are live - but with few insurers having published their 2019 claims data, the full update won't come until the autumn

By James Daley

In the midst of a global pandemic, it's more important than ever to treat customers fairly.

By Peter Roper

Have the latest FCA overdraft reforms achieved their goal? We've been crunching the numbers.

By Alice Taylor

This simple trick is something all firms can adopt and has the potential to unlock 3 million consumers.

By Tanisha Hutson

We've established a guide so you can protect yourself when making a travel insurance claim, during the coronavirus pandemic.

By Kate Doran

It’s Spring and with the arrival of the blossom and the Easter bunny, Fairer Finance are releasing the first round of Customer Experience ratings for 2020.