Blog

By James Daley

There's a real variation in the level of work firms are doing to prepare for the introduction of the new Consumer Duty. Some thoughts on what we've seen over the past few months

By Oliver Crawford

Our research shows that for pet insurance - even more than for other insurance sectors - having a good app and website is vital to keeping customers happy.

By Oliver Crawford

What can credit card providers learn from the way that the Lloyds Banking Group (Halifax, Lloyds, Bank of Scotland and MBNA) presents information to customers on its websites?

By Oliver Crawford

'Buy Now Pay Later' (BNPL) has emerged in recent years as a popular form of borrowing. Do customers trust BNPL schemes more or less than established credit card providers?

By James Walker

Scammers are becoming smarter and leaving more and more consumers out of pocket. Rightly's James Walker looks at how to recognise different types of scams and what you can do to help protect yourself by taking control of your data.

By Harry Ashton

Investment account fees are falling on average, but new regulation could mean that more change is on the way.

By Oliver Crawford

The FCA's new Consumer Duty should draw attention to the workings of the balance transfer credit card market, and may force providers to be clearer in their communication with customers.

By Gábor Csontos

To compete with insurance giants, smaller pet insurers look at tech and data solutions to turn profits in new ways. They often claim to provide fairer value, too. What do our ratings show?

By Robert Sheargold

The FCA's new Consumer Duty should focus the minds of over-50s insurers on how best to design their products to meet the needs of vulnerable customers.

By James Daley

The Consumer Duty has been billed by the FCA as a seismic change in the way they regulate. If you're not already discussing your response, why not?