All the latest insight and commentary from James Daley and the Fairer Finance team.

Blog

Five things we've learned about the Consumer Duty

27 May 2022

Five things we've learned about the Consumer Duty

James Daley

There's a real variation in the level of work firms are doing to prepare for the introduction of the new Consumer Duty. Some thoughts on what we've seen over the past few months

Blog

Online and Digital Services Are Key to Success in Pet Insurance

19 May 2022

Online and Digital Services Are Key to Success in Pet Insurance

Oliver Crawford

Our research shows that for pet insurance - even more than for other insurance sectors - having a good app and website is vital to keeping customers happy.

Blog

Lloyds Banking Group Excels on Credit Card Transparency

11 May 2022

Lloyds Banking Group Excels on Credit Card Transparency

Oliver Crawford

What can credit card providers learn from the way that the Lloyds Banking Group (Halifax, Lloyds, Bank of Scotland and MBNA) presents information to customers on its websites?

Blog

How Trusted are Buy Now Pay Later Providers?

4 May 2022

How Trusted are Buy Now Pay Later Providers?

Oliver Crawford

'Buy Now Pay Later' (BNPL) has emerged in recent years as a popular form of borrowing. Do customers trust BNPL schemes more or less than established credit card providers?

Blog

Phishing, vishing or smishing?

28 February 2022

Phishing, vishing or smishing?

James Walker

Scammers are becoming smarter and leaving more and more consumers out of pocket. Rightly's James Walker looks at how to recognise different types of scams and what you can do to help protect yourself by taking control of your data.

Blog

Fair Value and fees for ready-made investment accounts

23 February 2022

Fair Value and fees for ready-made investment accounts

Harry Ashton

Investment account fees are falling on average, but new regulation could mean that more change is on the way.

Blog

Balance transfer credit cards and the FCA Consumer Duty

23 February 2022

Balance transfer credit cards and the FCA Consumer Duty

Oliver Crawford

The FCA's new Consumer Duty should draw attention to the workings of the balance transfer credit card market, and may force providers to be clearer in their communication with customers.

Blog

Are ‘insurtech’ startups making pet insurance fairer?

23 February 2022

Are ‘insurtech’ startups making pet insurance fairer?

Gábor Csontos

To compete with insurance giants, smaller pet insurers look at tech and data solutions to turn profits in new ways. They often claim to provide fairer value, too. What do our ratings show?

Blog

Supporting vulnerable customers in the over-50s life insurance market

23 February 2022

Supporting vulnerable customers in the over-50s life insurance market

Robert Sheargold

The FCA's new Consumer Duty should focus the minds of over-50s insurers on how best to design their products to meet the needs of vulnerable customers.

Blog

How to prepare for the Consumer Duty

8 February 2022

How to prepare for the Consumer Duty

James Daley

The Consumer Duty has been billed by the FCA as a seismic change in the way they regulate. If you're not already discussing your response, why not?