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Trust rises sharply across all five banking sectors, mortgages and personal loans see the biggest increase in trust. This continues the long term trend of rising trust in banking sectors since we started the survey in Spring 2015. The average trust score in the banking sectors has risen from 38.09% to 60.44% over the past 10 years.

Good design is attention-grabbing, but is attention for attention’s sake driving poor customer outcomes?

Communicating with customers who are struggling with debt

Trust in insurance rises slightly following falling premiums, but still sits well below it's peak in Spring 2023.

After a brief decline earlier this year, consumer trust in private medical insurance is rising again in Fairer Finance’s customer experience ratings.

Last week the Competition and Markets Authority (CMA) published a provisional decision regarding the veterinary market, an announcement that has been anticipated for some time.

How will these changes influence the pet insurance market, considering they will predominantly impact veterinary practices?

High LTV mortgages are on the rise again. But are lenders complying with the Consumer Duty standards, by clearly disclosing risks and costs during the mortgage purchase journey?

Consumers are being caught out by low quality insurance products. The Which? super-complaint highlighted the problem for home and travel insurance customers, but the problem goes wider.

No claims discounts in private medical insurance can lead to poor decision-making. Applying behavioural science reveals how insurers can rethink how they are structured and communicated.

While the Chancellor has been talking down the Financial Ombudsman, the results of a review confirm that it does a pretty good job and the changes proposed are fairly cosmetic

Last week, the Lending Standards Board announced it was closing down - the latest victim of the deregulatory, growth at all costs agenda. The government will soon have a fight on its hands

Trust has fallen in the Private Medical Insurance (PMI) market for the first time since Fairer Finance started tracking customer opinions.