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Consumers with their own AI agent could end up making better decisions than ever before. But what about those left behind?

The draft legislation narrows the scope for Ombudsmen to side with consumers. And of course the case for these reforms is based on a lie.

We assume we understand how to manage our money — but does the research show us that's true? And what can firms do about it?

Why lengthy glossaries can defer consumer understanding

A growing number of firms are using Trustpilot to lend them credibility which may not be merited. In insurance, this all the more divisive.

Trust stays stable across the banking sectors with small rises for savings accounts, current accounts and credit cards while mortgages and personal loans saw small decreases in trust scores.

With a few notable exceptions, much of the new Bill is a laundry list of financial lobbyist asks. It won't do anything to stimulate growth but it will undermine consumer protections.

Inertia is so prevalent that we almost forget that it is everywhere in financial services. It’s not always a problem, but it often leads to foreseeable harm.

Trust in private medical insurance has remained stable while claims satisfaction continues to rise in Fairer Finance's customer experience ratings.

Trust has risen slightly in car and travel insurance while remaining stable in pet and home insurance. Claim satisfaction has improved significantly across all four sectors.

Companies like Polymarket and Kalshi have become overnight sensations in the US. Are these pseudo-gambling sites about to make a play across the pond?

Stress is an unavoidable aspect of the claims process, but how should firms communicate with their customers to prevent it from impacting claims outcomes?