Blog

By Harry Ashton

Private medical insurance (PMI) is growing in popularity. What marks out the top products?

By Oliver Crawford

Our polling shows that trust in banks has risen over the last eight years but may now be levelling off or even declining in mortgage lenders.

The most trusted providers have carved out different niches for themselves. Monzo and Starling are highly rated for their digital services. Nationwide is appreciated for its branch network. First Direct has a strong reputation for customer service. The Co-operative Bank is seen as more green than other large banks and building societies.

By Harry Ashton

Investments terms and conditions are among the most difficult to read and understand of any sector - what's going wrong and how can they improve?

By Tim Hogg

Emotions play a vital role in helping us make decisions. We know how different emotions affect financial decisions. Let's design websites and apps accordingly.

By Tim Hogg

Identify which of your customers are not able to learn, and make sure they are enjoying fair value.

By James Daley

The effect of the biggest change in financial services regulation for 20 years is still hard to see. But the first signs of change are starting to emerge

By James Daley

Prices that change by the minute make it impossible for consumers to compare and make informed decisions. It's time for the CMA to step in and draw some boundaries

By Robert Sheargold

Home insurers can learn from other sectors to better support customers who want to make their homes more sustainable.

By Oliver Crawford

How are providers changing their online journeys to meet the challenge of the Consumer Duty?

By Oliver Crawford

FCA data shows the scale of the task facing insurers when it comes to improving customer understanding.