Blog

When consumers disengage, there are often long-lasting consequences for their financial well-being. How can firms enable low-confidence consumers to re-engage with the financial services market?

What information must firms disclose to consumers? And how should they disclose that information?

Planning for retirement is challenging for consumers, especially when figuring out how much they’re going to need to save. I myself find it very hard to work out whether I am saving enough for my retirement and how much I will need and I’m not alone.

How can insurers deploy needs-based segmentation to improve purchase journeys?

Bilateral conditions are a source of customer complaints in pet insurance. While the subject can be fairly complicated, there's more that insurers can do to help customers understand the potential exclusions.

The Government is pushing a deregulation agenda which could be damaging for consumers as well as harming their own ambitions to stimulate growth

Trust continues to rise across banking sectors, though high interest rates mean different sectors have taken different courses. Among current account providers, good customer service seems to be crucial to being trusted.

How to encourage good consumer outcomes when talking about life and death

Motor Legal Cover is a common add-on but is often misunderstood. What can insurers do to help customers better understand it?

As Gen Z is set to become the largest consumer group in the mortgage market, what influences their decisions when choosing a mortgage?

With rising concerns over fairness and consumer harm, high cancellation fees in the prepaid funerals market may soon face greater regulatory scrutiny

As the number of complaints in travel insurance increases, what can providers do to help customers find the right policy for them?