1st May 2025

How firms can stop reinforcing that financial services 'aren’t for me'

When consumers disengage, there are often long-lasting consequences for their financial well-being. How can firms enable low-confidence consumers to re-engage with the financial services market?

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28th April 2025

Time to bulldoze the FCA's disclosure rules?

What information must firms disclose to consumers? And how should they disclose that information?

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18th February 2025

A Calculated Look at Pensions: Comparing Pension Calculators

Planning for retirement is challenging for consumers, especially when figuring out how much they’re going to need to save. I myself find it very hard to work out whether I am saving enough for my retirement and how much I will need and I’m not alone.

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13th February 2025

How Needs-Based Segmentation Simplifies Insurance Decisions

How can insurers deploy needs-based segmentation to improve purchase journeys?

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7th February 2025

How can pet insurers improve customer understanding of cover and exclusions for bilateral conditions?

Bilateral conditions are a source of customer complaints in pet insurance. While the subject can be fairly complicated, there's more that insurers can do to help customers understand the potential exclusions.

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17th January 2025

The deregulation agenda is building momentum - it's time for the consumer lobby to make its voice heard

The Government is pushing a deregulation agenda which could be damaging for consumers as well as harming their own ambitions to stimulate growth

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16th January 2025

The Fairer Finance Trust in Banking Index - Autumn 2024 Update

Trust continues to rise across banking sectors, though high interest rates mean different sectors have taken different courses. Among current account providers, good customer service seems to be crucial to being trusted.

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18th December 2024

The psychology of life insurance advertising

How to encourage good consumer outcomes when talking about life and death

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16th December 2024

Improving Consumer Understanding of Motor Legal Cover

Motor Legal Cover is a common add-on but is often misunderstood. What can insurers do to help customers better understand it?

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10th December 2024

Understanding Gen Z's Mortgage Provider Preference

As Gen Z is set to become the largest consumer group in the mortgage market, what influences their decisions when choosing a mortgage?

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26th November 2024

Can High Cancellation Fees in Funeral Plans Be Justified?

With rising concerns over fairness and consumer harm, high cancellation fees in the prepaid funerals market may soon face greater regulatory scrutiny

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20th November 2024

How can travel insurers help customers choose an appropriate policy?

As the number of complaints in travel insurance increases, what can providers do to help customers find the right policy for them?

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