All the latest insight and commentary from James Daley and the Fairer Finance team.

Blog

Our new private medical insurance product ratings

15 November 2023

Our new private medical insurance product ratings

Harry Ashton

Private medical insurance (PMI) is growing in popularity. What marks out the top products?

Blog

The Fairer Finance Trust in Banking Index

6 November 2023

The Fairer Finance Trust in Banking Index

Oliver Crawford

Our polling shows that trust in banks has risen over the last eight years but may now be levelling off or even declining in mortgage lenders.

The most trusted providers have carved out different niches for themselves. Monzo and Starling are highly rated for their digital services. Nationwide is appreciated for its branch network. First Direct has a strong reputation for customer service. The Co-operative Bank is seen as more green than other large banks and building societies.

Blog

Why investment terms and conditions fall short

1 November 2023

Why investment terms and conditions fall short

Harry Ashton

Investments terms and conditions are among the most difficult to read and understand of any sector - what's going wrong and how can they improve?

Blog

Rationally emotional?

19 October 2023

Rationally emotional?

Tim Hogg

Emotions play a vital role in helping us make decisions. We know how different emotions affect financial decisions. Let's design websites and apps accordingly.

Blog

When will they learn?

11 October 2023

When will they learn?

Tim Hogg

Identify which of your customers are not able to learn, and make sure they are enjoying fair value.

Blog

Has the Consumer Duty made any difference?

9 October 2023

Has the Consumer Duty made any difference?

James Daley

The effect of the biggest change in financial services regulation for 20 years is still hard to see. But the first signs of change are starting to emerge

Blog

Should dynamic pricing be banned?

26 September 2023

Should dynamic pricing be banned?

James Daley

Prices that change by the minute make it impossible for consumers to compare and make informed decisions. It's time for the CMA to step in and draw some boundaries

Blog

Unlocking net zero -  how can home insurers help?

13 September 2023

Unlocking net zero - how can home insurers help?

Robert Sheargold

Home insurers can learn from other sectors to better support customers who want to make their homes more sustainable.

Blog

Five Trends in User Experience on Banking and Insurance Websites

6 September 2023

Five Trends in User Experience on Banking and Insurance Websites

Oliver Crawford

How are providers changing their online journeys to meet the challenge of the Consumer Duty?

Blog

The FCA's latest Financial Lives survey reveals some troubling facts about communications in the insurance sector

3 August 2023

The FCA's latest Financial Lives survey reveals some troubling facts about communications in the insurance sector

Oliver Crawford

FCA data shows the scale of the task facing insurers when it comes to improving customer understanding.