All the latest insight and commentary from James Daley and the Fairer Finance team.

Blog

FCA lets car insurers off the hook on lockdown refunds

3 June 2020

FCA lets car insurers off the hook on lockdown refunds

James Daley

The regulator has issued new guidance calling on insurers to review the value of their policies in light of the lockdown. But it appears to provide a get out for car insurers who are in for a bumper year.

Blog

Life - but not as we know it

12 May 2020

Life - but not as we know it

James Daley

Our Spring 2020 life insurance ratings are live - but with few insurers having published their 2019 claims data, the full update won't come until the autumn

Blog

Coronavirus: Treating customers fairly in a pandemic

12 May 2020

Coronavirus: Treating customers fairly in a pandemic

James Daley

In the midst of a global pandemic, it's more important than ever to treat customers fairly.

Blog

Are the FCA's new overdraft rules working?

12 May 2020

Are the FCA's new overdraft rules working?

Peter Roper

Have the latest FCA overdraft reforms achieved their goal? We've been crunching the numbers.


Blog

​Hardwiring inclusivity into our document analysis and awards

12 May 2020

​Hardwiring inclusivity into our document analysis and awards

Alice Taylor

This simple trick is something all firms can adopt and has the potential to unlock 3 million consumers.

Blog

The coronavirus pandemic and travel insurance

7 May 2020

The coronavirus pandemic and travel insurance

We've established a guide so you can protect yourself when making a travel insurance claim, during the coronavirus pandemic.

Blog

Spring 2020 Customer Experience Update

15 April 2020

Spring 2020 Customer Experience Update

It’s Spring and with the arrival of the blossom and the Easter bunny, Fairer Finance are releasing the first round of Customer Experience ratings for 2020.

Blog

The FCA's war on low savings rates is a waste of energy

10 January 2020

The FCA's war on low savings rates is a waste of energy

James Daley

The FCA has announced plans to force savings providers to get rid of accounts paying derisory rates. But it's unlikely to have much impact, and there are bigger battles to be fighting.

Blog

Our partnership with The Times

4 December 2019

Our partnership with The Times

The Fairer Finance Team

The Times & Sunday Times have launched a new money website, called Money Mentor. All of Fairer Finance's ratings are published on the site - as well as some new ratings which we created specifically for the partnership.

Blog

How showing last year's premium on renewal letters led to a reduction in switching

6 November 2019

How showing last year's premium on renewal letters led to a reduction in switching

James Daley

Forcing insurers to put last year's renewal price on their letters was the right thing to do. But the FCA's analysis shows it's not had the impact that anyone had expected