All the latest insight and commentary from James Daley and the Fairer Finance team.

Blog

15 August 2018

What's the right way to measure quality in banking?

James Daley

The CMA has forced banks to start publishing polling data, showing how likely their customers are to recommend them. It's an important step by the regulator, but do the results provide the right answers?

Blog

13 August 2018

The consequences of a cashless society

James Daley

Cash usage is plummeting. Yet millions of people still rely on it. If we want to protect cash, now is the time to start finding the answers to some difficult questions.

Blog

18 July 2018

Does your firm act in its customers' best interests?

James Daley

The FCA is looking at whether to introduce a "duty of care" for financial services firms - raising the bar in terms of how companies treat their customers. Most companies would have work to do to reach it.

Blog

4 July 2018

Is Tech the Future of Terms and Conditions?

Oliver Broadhurst

Many providers still struggle to create clear and simple documents. Could technology provide the answer?

Blog

3 July 2018

Staying ahead of the fraudsters

Mark McLaren

Dealing with nuisance calls is a nuisance. Get it wrong, and it could cost a fortune. Mark McLaren has some tips for staying safe.

Blog

25 June 2018

A chance to clean up the funeral market

James Daley

Customers have been taken advantage of in the funeral market, with prices soaring, but no commensurate improvements in quality. The regulator is finally getting involved.

Blog

18 June 2018

How to get robo-advice to work? Try being human.

Thomas Ridley Siegert

A number of financial services providers are looking to robots to deliver advice to consumers. But are they at risk of repeating the same old mistakes?

Blog

1 June 2018

A win for Fairer Finance's funeral plan campaign

James Daley

The government has announced plans to regulate the funeral plan sector, while the CMA also launches a market study into the at-need funeral sector. Two important wins for consumers.

Blog

1 May 2018

The second hand ticket scam

Mark McLaren

Buying event tickets can be a rollercoaster ride. Here's how to strap in and not get injured

Blog

16 April 2018

The pitfalls of pet insurance co-payments

Richard Robinson

The complex concept of co-payments. Are insurers doing enough to explain it to consumers?