All the latest insight and commentary from James Daley and the Fairer Finance team.
Blog
22 February 2021
Will the FCA push ahead with its dual pricing ban?
The FCA's new leadership has already scrapped plans for interventions in the savings and investment markets. Will it push ahead with its bold plans in the insurance market?
Blog
22 February 2021
Which new brands will appear in Fairer Finance's Spring 2021 customer experience ratings?
Our new ratings will be published next month. Find out which new brands will be appearing and which ones will be dropping out.
Blog
18 February 2021
Woolard report changes the game for Buy Now Pay Later firms
2020 was an extremely strange year that saw us looking for alternatives to social gatherings to cheer ourselves up. Sat at home and unable to go out, many of us turned to online shopping as a means of lifting our spirits. As shoppers bought more and attempted to make funds last longer, the buy-now-pay-later (BNPL) market trebled in size. As a result, calls were made to regulators to investigate; culminating in the Woolard report published earlier this month.
Blog
22 December 2020
Time for a ban on doorstep selling?
With a million other routes to market, why do we continue to allow firms to invade people's privacy by selling on their front doorstep?
Blog
29 November 2020
Why clear Ts&Cs is becoming business critical
Few firms have attempted to write their terms and conditions in plain English. But it's no longer just a nice to have.
Blog
30 October 2020
Fake reviews are a serious problem
Review sites have become adept at giving a rosy view of all companies. So who can consumers actually trust when they're buying something?
Blog
23 September 2020
Banning dual pricing will open a new set of problems for insurers
The FCA's move to ban the loyalty penalty will do little to public trust in the industry
Blog
10 September 2020
How to put your prices up and make your customers happier
Being an open an honest with customers builds trust and loyalty. The evidence suggests that it may even allow you to push your prices up
Blog
27 August 2020
Time for financial services CSR programmes to become more than PR
With a growing focus on banks' and insurers' social and environmental track records, it's time for companies to turn CSR programmes into more than a play for positive publicity
Blog
3 June 2020
FCA lets car insurers off the hook on lockdown refunds
The regulator has issued new guidance calling on insurers to review the value of their policies in light of the lockdown. But it appears to provide a get out for car insurers who are in for a bumper year.