All the latest insight and commentary from James Daley and the Fairer Finance team.

Blog

Fairer Finance’s New Private Medical  Insurance Customer Experience Ratings

23 May 2023

Fairer Finance’s New Private Medical Insurance Customer Experience Ratings

Oliver Crawford

How does Private Medical Insurance measure up when it comes to treating customers well?

Blog

As Interest Rates Rise and Promotional Periods Shrink, Credit Card Transparency is More Important than Ever

9 May 2023

As Interest Rates Rise and Promotional Periods Shrink, Credit Card Transparency is More Important than Ever

Joshua Cleaver

Interest rates have been on the rise while promotional periods are becoming shorter. What does this mean for borrowers, and how can providers ensure they keep their customers informed?

Blog

How do you test your communications? Not the way you're doing it

23 March 2023

How do you test your communications? Not the way you're doing it

James Daley

The Consumer Duty requires firms to test the clarity of their communications - but many are doing it in a way that is unlikely to yield meaningful results

Blog

How well do providers measure up on the FCA’s new recommendations for supporting mortgage borrowers?

16 March 2023

How well do providers measure up on the FCA’s new recommendations for supporting mortgage borrowers?

Robert Sheargold

The FCA has introduced new recommendations for how lenders can help borrowers struggling to repay their mortgages. How well are lenders currently displaying information on help for borrowers?

Blog

Switch Incentives and Competition in the Current Accounts Market

1 February 2023

Switch Incentives and Competition in the Current Accounts Market

The Fairer Finance Team

In 2022, banks and building societies increased the cash incentives they offered to customers to switch their current accounts. How did customers respond?

Blog

Interest Rates on Instant Access Savings Accounts Aren't Keeping Pace with the Bank of England Base Rate

16 January 2023

Interest Rates on Instant Access Savings Accounts Aren't Keeping Pace with the Bank of England Base Rate

Oliver Crawford

Recent rises in interest rates have improved rates on instant access savings accounts, but they still lag behind the Bank of England base rate.

Blog

Introducing Our New Ethical Ready-Made Investments Product Ratings

12 January 2023

Introducing Our New Ethical Ready-Made Investments Product Ratings

Harry Ashton

A new category of investment product ratings.

Blog

Home Insurance Add-ons and the Consumer Duty

12 December 2022

Home Insurance Add-ons and the Consumer Duty

Robert Sheargold

The introduction of the Financial Conduct Authority’s (FCA) Consumer Duty is an opportunity for providers to rethink how home insurance add-ons are designed and sold.

Blog

AI and fairness in insurance

5 December 2022

AI and fairness in insurance

Gábor Csontos

Artificial intelligence (AI) is on the verge of transforming the insurance sector. But what shape will this transformation take? And should businesses and customers be concerned? From promises of more efficient claims processes, to worries about privacy, bias and unjust outcomes, we explore the opportunities and challenges of AI in insurance, and look at what businesses can do to play their part in securing fair outcomes.

Blog

Do customers think they’re getting good value for money in banking and insurance?

14 November 2022

Do customers think they’re getting good value for money in banking and insurance?

Oliver Crawford

Our new polling data gives a snapshot of customer perceptions of value for money, ahead of the FCA's Consumer Duty.