All the latest insight and commentary from James Daley and the Fairer Finance team.

Blog

Banning dual pricing will open a new set of problems for insurers

23 September 2020

Banning dual pricing will open a new set of problems for insurers

James Daley

The FCA's move to ban the loyalty penalty will do little to public trust in the industry

Blog

How to put your prices up and make your customers happier

10 September 2020

How to put your prices up and make your customers happier

James Daley

Being an open an honest with customers builds trust and loyalty. The evidence suggests that it may even allow you to push your prices up

Blog

Time for financial services CSR programmes to become more than PR

27 August 2020

Time for financial services CSR programmes to become more than PR

James Daley

With a growing focus on banks' and insurers' social and environmental track records, it's time for companies to turn CSR programmes into more than a play for positive publicity

Blog

FCA lets car insurers off the hook on lockdown refunds

3 June 2020

FCA lets car insurers off the hook on lockdown refunds

James Daley

The regulator has issued new guidance calling on insurers to review the value of their policies in light of the lockdown. But it appears to provide a get out for car insurers who are in for a bumper year.

Blog

Life - but not as we know it

12 May 2020

Life - but not as we know it

James Daley

Our Spring 2020 life insurance ratings are live - but with few insurers having published their 2019 claims data, the full update won't come until the autumn

Blog

Coronavirus: Treating customers fairly in a pandemic

12 May 2020

Coronavirus: Treating customers fairly in a pandemic

James Daley

In the midst of a global pandemic, it's more important than ever to treat customers fairly.

Blog

Are the FCA's new overdraft rules working?

12 May 2020

Are the FCA's new overdraft rules working?

Peter Roper

Have the latest FCA overdraft reforms achieved their goal? We've been crunching the numbers.


Blog

​Hardwiring inclusivity into our document analysis and awards

12 May 2020

​Hardwiring inclusivity into our document analysis and awards

Alice Taylor

This simple trick is something all firms can adopt and has the potential to unlock 3 million consumers.

Blog

The coronavirus pandemic and travel insurance

7 May 2020

The coronavirus pandemic and travel insurance

We've established a guide so you can protect yourself when making a travel insurance claim, during the coronavirus pandemic.

Blog

Spring 2020 Customer Experience Update

15 April 2020

Spring 2020 Customer Experience Update

It’s Spring and with the arrival of the blossom and the Easter bunny, Fairer Finance are releasing the first round of Customer Experience ratings for 2020.