All the latest insight and commentary from James Daley and the Fairer Finance team.
Blog
9 October 2019
Barclays accelerates UK towards a cash crisis
Barclays has announced it will no longer allow its customers to withdraw cash at Post Office branches from 2020. It's a decision that has far reaching implications for the stability of the whole cash infrastructure.
Blog
4 October 2019
How showing last year's premium on renewal letters led to a reduction in switching
Forcing insurers to put last year's renewal price on their letters was the right thing to do. But the FCA's analysis shows it's not had the impact that anyone had expected
Blog
4 October 2019
FCA considers banning insurance dual pricing
The FCA has published its interim report of its general insurance market study. It's left some radical measures on the table, but everything's still up for grabs.
Blog
18 June 2019
What does responsible look like when it comes to advertising credit cards?
In a competitive credit market, firms find it hard to resist the temptation to incite their customers to borrow money. But in doing so, they're crossing a line
Blog
14 June 2019
Defining excellence in banking customer service
Measuring quality in banking is no mean feat, but our new report aims to do just that.
Blog
11 June 2019
Sample size numbers in adverts – what’s the point?
Most consumers don't care about sample sizes. So why do we bother telling them?
Blog
21 May 2019
What's the best way to measure customer satisfaction?
There's a lot of ways to gauge customer satisfaction. I give my views on Net Promoter Score, Customer Satisfaction Score, and Customer Effort Score to decide which one is best.
Blog
17 May 2019
Time for the FCA to demand transparency from life insurers
Life insurers publish their percentage of claims paid each year - but there's no consistency and insurers like Legal & General are becoming more reluctant to publish them at all.
Blog
23 April 2019
How to write Ts & Cs without using the word 'liability'
With more and more cases being settled at the FOS, a legally watertight but impossible to understand document can often work against a business.
Blog
23 April 2019
Calculating cashback, assessing airmiles & rating rewards
Soon we'll be launching our new Credit Card Product Ratings - our most complex ratings yet! Read on to find out why.