All the latest insight and commentary from James Daley and the Fairer Finance team.

Blog

Switch Incentives and Competition in the Current Accounts Market

1 February 2023

Switch Incentives and Competition in the Current Accounts Market

The Fairer Finance Team

In 2022, banks and building societies increased the cash incentives they offered to customers to switch their current accounts. How did customers respond?

Blog

Interest Rates on Instant Access Savings Accounts Aren't Keeping Pace with the Bank of England Base Rate

16 January 2023

Interest Rates on Instant Access Savings Accounts Aren't Keeping Pace with the Bank of England Base Rate

Oliver Crawford

Recent rises in interest rates have improved rates on instant access savings accounts, but they still lag behind the Bank of England base rate.

Blog

Introducing Our New Ethical Ready-Made Investments Product Ratings

12 January 2023

Introducing Our New Ethical Ready-Made Investments Product Ratings

Harry Ashton

A new category of investment product ratings.

Blog

Home Insurance Add-ons and the Consumer Duty

12 December 2022

Home Insurance Add-ons and the Consumer Duty

Robert Sheargold

The introduction of the Financial Conduct Authority’s (FCA) Consumer Duty is an opportunity for providers to rethink how home insurance add-ons are designed and sold.

Blog

AI and fairness in insurance

5 December 2022

AI and fairness in insurance

Gábor Csontos

Artificial intelligence (AI) is on the verge of transforming the insurance sector. But what shape will this transformation take? And should businesses and customers be concerned? From promises of more efficient claims processes, to worries about privacy, bias and unjust outcomes, we explore the opportunities and challenges of AI in insurance, and look at what businesses can do to play their part in securing fair outcomes.

Blog

Do customers think they’re getting good value for money in banking and insurance?

14 November 2022

Do customers think they’re getting good value for money in banking and insurance?

Oliver Crawford

Our new polling data gives a snapshot of customer perceptions of value for money, ahead of the FCA's Consumer Duty.

Blog

The funeral industry could have done more for the 46,000 Safe Hands customers who are set to lose their money

20 October 2022

The funeral industry could have done more for the 46,000 Safe Hands customers who are set to lose their money

James Daley

Dignity and Co-op have offered discounts to Safe Hands customers - but they are a long way short of the promise they made as members of the industry regulator

Blog

Can Amazon disrupt the insurance comparison market?

19 October 2022

Can Amazon disrupt the insurance comparison market?

James Daley

Amazon has announced plans to launch into the home insurance comparison market. The odds of success look stacked against it - but its pockets are deep

Blog

Misleading Marketing of 0% Balance Transfer Offers

14 September 2022

Misleading Marketing of 0% Balance Transfer Offers

Oliver Crawford

Credit cards need to be labelled clearly so that customers don’t overestimate how good their offers are.

Blog

Why isn’t there more ‘insurtech’ in travel insurance?

8 September 2022

Why isn’t there more ‘insurtech’ in travel insurance?

Gábor Csontos

The UK pet insurance sector has recently seen a boom in the number of ‘insurtech’ providers – insurers that combine tech solutions with insurance offerings – but the travel insurance sector has so far failed to see a similar influx of insurtech firms. This blog explores why.