All the latest insight and commentary from James Daley and the Fairer Finance team.

Blog

What does fair value mean in insurance?

19 April 2021

What does fair value mean in insurance?

James Daley

The FCA wants insurers to prove that they are offering their customers' fair value. We want to help the industry define what fair value really means.

Blog

FCA prepares to clean up the funeral plan market

4 March 2021

FCA prepares to clean up the funeral plan market

James Daley

New regulations have finally been drawn up for the funeral plan market, and they can't come soon enough

Blog

Will the FCA push ahead with its dual pricing ban?

22 February 2021

Will the FCA push ahead with its dual pricing ban?

James Daley

The FCA's new leadership has already scrapped plans for interventions in the savings and investment markets. Will it push ahead with its bold plans in the insurance market?

Blog

Which new brands will appear in Fairer Finance's Spring 2021 customer experience ratings?

22 February 2021

Which new brands will appear in Fairer Finance's Spring 2021 customer experience ratings?

James Daley

Our new ratings will be published next month. Find out which new brands will be appearing and which ones will be dropping out.

Blog

Woolard report changes the game for Buy Now Pay Later firms

18 February 2021

Woolard report changes the game for Buy Now Pay Later firms

Kate Doran

2020 was an extremely strange year that saw us looking for alternatives to social gatherings to cheer ourselves up. Sat at home and unable to go out, many of us turned to online shopping as a means of lifting our spirits. As shoppers bought more and attempted to make funds last longer, the buy-now-pay-later (BNPL) market trebled in size. As a result, calls were made to regulators to investigate; culminating in the Woolard report published earlier this month.

Blog

Time for a ban on doorstep selling?

22 December 2020

Time for a ban on doorstep selling?

James Daley

With a million other routes to market, why do we continue to allow firms to invade people's privacy by selling on their front doorstep?

Blog

Why clear Ts&Cs is becoming business critical

29 November 2020

Why clear Ts&Cs is becoming business critical

James Daley

Few firms have attempted to write their terms and conditions in plain English. But it's no longer just a nice to have.

Blog

Fake reviews are a serious problem

30 October 2020

Fake reviews are a serious problem

James Daley

Review sites have become adept at giving a rosy view of all companies. So who can consumers actually trust when they're buying something?

Blog

Banning dual pricing will open a new set of problems for insurers

23 September 2020

Banning dual pricing will open a new set of problems for insurers

James Daley

The FCA's move to ban the loyalty penalty will do little to public trust in the industry

Blog

How to put your prices up and make your customers happier

10 September 2020

How to put your prices up and make your customers happier

James Daley

Being an open an honest with customers builds trust and loyalty. The evidence suggests that it may even allow you to push your prices up