Blog

By James Daley

The Treasury has confirmed that charges for paying by all cards - as well as Paypal - will be banned from January. Now we need to make sure these new rules are enforced.

By Melissa Collett

Melissa Collett describes her recent experience as the 'customer' of an advised insurance sale.

By James Daley

Fairer Finance launches a new report revealing concerns about consumer protection in the prepaid funeral plan sector.

By James Daley

Too many companies are publishing ratings that aren't helping consumers make good decisions. We've launched a new set of ratings that we hope will be genuinely helpful.

By James Daley

People spend a lifetime collecting loyalty points. But there's no protection if the scheme provider goes bust. And most travel insurance won't refund you if you book a holiday using points and something goes wrong.

By Melissa Collett

Recent Financial Ombudsman Service stats show that the number of insurance complaints is increasing. How can the industry balance rising customer expectations with the race to the bottom on price?

By James Daley

Customers are sick of getting a good deal in year one only to see prices rocket when renewal comes around. Surely, there's an answer to a problem that both the industry and its customers hate.

By Oliver Broadhurst

Hastings Direct has jumped 20 places in our fairness ratings, driven by a sharp increase in its transparency score. Marketing Director Nicola Charles explains how it happened.

By Melissa Collett

One in three decisions by companies are being overturned. The reasons are entirely preventable.

By James Daley

Customer experience is the key to success in the 21st century, so why are financial services playing catch up?