Blog

By James Daley

Atom Bank has released a series of interviews with its new strategic advisor Will I Am. Metrobank has dog bowls. But does any of that matter?

By Melissa Collett

Companies are continually looking for different and innovative ways to increase their customers' trust in them. But trust still remains low. We talk through five methods every insurer should be taking to increase it.

By James Daley

More than £700m was released from people's homes via equity release in the second quarter of this year - almost as much as was released in the whole of 2011.

By Oliver Broadhurst

A growing number of firms are trying to simplify their terms & conditions. Readability grades are a useful tool to measure progress.

By James Daley

The Treasury has confirmed that charges for paying by all cards - as well as Paypal - will be banned from January. Now we need to make sure these new rules are enforced.

By Melissa Collett

Melissa Collett describes her recent experience as the 'customer' of an advised insurance sale.

By James Daley

Fairer Finance launches a new report revealing concerns about consumer protection in the prepaid funeral plan sector.

By James Daley

Too many companies are publishing ratings that aren't helping consumers make good decisions. We've launched a new set of ratings that we hope will be genuinely helpful.

By James Daley

People spend a lifetime collecting loyalty points. But there's no protection if the scheme provider goes bust. And most travel insurance won't refund you if you book a holiday using points and something goes wrong.

By Melissa Collett

Recent Financial Ombudsman Service stats show that the number of insurance complaints is increasing. How can the industry balance rising customer expectations with the race to the bottom on price?