Blog

By Oliver Broadhurst

Businesses could be missing out on nearly 3 million potential customers - all because of 'colour contrast'.

By Rory Cardwell

As we wait for the first GDPR fines to start rolling in, we ask: are financial services at risk?

By James Daley

European regulations have imposed an ever greater number of onerous disclosure requirements on UK firms - achieving the opposite of what they set out to. But the FCA is already starting to think to a day when we can roll those rules back.

By James Daley

The CMA has forced banks to start publishing polling data, showing how likely their customers are to recommend them. It's an important step by the regulator, but do the results provide the right answers?

By James Daley

Cash usage is plummeting. Yet millions of people still rely on it. If we want to protect cash, now is the time to start finding the answers to some difficult questions.

By James Daley

The FCA is looking at whether to introduce a "duty of care" for financial services firms - raising the bar in terms of how companies treat their customers. Most companies would have work to do to reach it.

By Oliver Broadhurst

Many providers still struggle to create clear and simple documents. Could technology provide the answer?

By Mark McLaren

Dealing with nuisance calls is a nuisance. Get it wrong, and it could cost a fortune. Mark McLaren has some tips for staying safe.

By James Daley

Customers have been taken advantage of in the funeral market, with prices soaring, but no commensurate improvements in quality. The regulator is finally getting involved.

By Thomas Brennan-Siegert

A number of financial services providers are looking to robots to deliver advice to consumers. But are they at risk of repeating the same old mistakes?