All the latest insight and commentary from James Daley and the Fairer Finance team.
Blog
27 November 2017
The Fairer Finance guide to simple writing
More brands are qualifying for our Clear & Simple Mark, which endorses documents with simple language and clear design. Here we take you through the expertise behind our rigorous language criteria, to help you improve yours.
Blog
7 November 2017
Airlines don't cover themselves for failure
Monarch’s failure highlights another problem with transparency in the travel insurance industry
Blog
26 October 2017
Is compliance costing you money and increasing your risk?
Many compliance and legal teams attempt to stop their organisations taking any risk whatsoever. But the result is often a box ticking approach which results in poor outcomes for customers.
Blog
26 October 2017
Insurers could face million-pound fines if data collection practices don't change
Three-quarters of insurers are currently using auto opt-ins which could mean they’re non-compliant when the EU General Data Protection Regulation (GDPR) comes into force in 2018
Blog
26 October 2017
The problems with polling
Looking only at customer polling scores can make companies blinkered. So what can be done?
Blog
26 October 2017
Why website accessibility matters
In our latest set of Customer Experience Ratings we assessed providers' website accessibility. Here's why it should be a priority for every organisation.
Blog
26 September 2017
The search for insurance quality goes on
The CMA's report into comparison sites leaves many of the problems in the sector on the table
Blog
20 September 2017
Pet insurance policy documents are a dog's dinner
Read them carefully or risk being underinsured.
Blog
15 September 2017
The IPID cometh
Do you know what an IPID is? They'll be mandatory in the insurance industry in less than six months time.
Blog
15 August 2017
Challenger banks putting style over substance
Atom Bank has released a series of interviews with its new strategic advisor Will I Am. Metrobank has dog bowls. But does any of that matter?