Blog

By Oliver Crawford

Credit cards need to be labelled clearly so that customers don’t overestimate how good their offers are.

By Gábor Csontos

The UK pet insurance sector has recently seen a boom in the number of ‘insurtech’ providers – insurers that combine tech solutions with insurance offerings – but the travel insurance sector has so far failed to see a similar influx of insurtech firms. This blog explores why.

By Iwan Doherty

The personal loans sector still has work to do when it comes to transparency. A key information document could be the answer.

By Harry Ashton

We are already seeing the impact of new regulation on the sector

By James Daley

The FCA's Consumer Duty policy statement confirms most of what was included in the December consultation. While the final implementation date has moved back, the FCA has made it clear it expects all firms to have leapt into action within the next three months.

By James Daley

There's a real variation in the level of work firms are doing to prepare for the introduction of the new Consumer Duty. Some thoughts on what we've seen over the past few months

By Oliver Crawford

Our research shows that for pet insurance - even more than for other insurance sectors - having a good app and website is vital to keeping customers happy.

By Oliver Crawford

What can credit card providers learn from the way that the Lloyds Banking Group (Halifax, Lloyds, Bank of Scotland and MBNA) presents information to customers on its websites?

By Oliver Crawford

'Buy Now Pay Later' (BNPL) has emerged in recent years as a popular form of borrowing. Do customers trust BNPL schemes more or less than established credit card providers?

By James Walker

Scammers are becoming smarter and leaving more and more consumers out of pocket. Rightly's James Walker looks at how to recognise different types of scams and what you can do to help protect yourself by taking control of your data.