All the latest insight and commentary from James Daley and the Fairer Finance team.

Blog

2 March 2018

Why Vanquis Bank's fine matters to your business

James Daley

Vanquis Bank was fined £2m this week, and is facing a compensation bill of almost £170m. It's a cautionary tale that all banks and insurers should ignore at their peril.

Blog

26 February 2018

Consumers still getting a bad deal in the car rental market

James Daley

In spite of a CMA report and promises from the big five companies, the car rental market continues to provide poor outcomes for customers.

Blog

8 February 2018

Misbuying insurance

James Daley

Our new report highlights a mismatch between customer expectations of insurance and the reality, leaving a growing number of customers with policies that don't meet their needs.

Blog

1 February 2018

Common Consents - how to explain marketing terms simply to consumers

Thomas Brennan-Siegert

The General Data Protection Regulation is coming and too many companies still aren't asking for consent in a way consumers can understand. We thought we'd give some examples of how it can be done.

Blog

25 January 2018

Vulnerable customers: why you need to change your website

Thomas Brennan-Siegert

Your website and documents are currently big barriers for at least one in 10 people, who may be classed as vulnerable customers.

Blog

22 January 2018

What is Open Banking? A world of possibilities - good and bad.

James Daley

The Open Banking project allows consumers to easily download their bank account history into apps and comparison platforms. It could revolutionise the way we manage our money. But there are risks too.

Blog

16 January 2018

The IPID - doomed to fail?

Oliver Broadhurst

The IPID will soon be a mandatory companion for most insurance products. But has it failed before it's begun?

Blog

9 January 2018

Don’t get stung by your insurance

Oliver Broadhurst

Most insurance fees should only cover the administrative costs of the provider, and the customer should be clearly told how much they will be. But beware - a number of insurers are failing on both counts.

Blog

13 December 2017

Letter to the ABI: Make critical illness clearer

James Daley

The ABI has drafted new model critical illness definitions. But it's missed an opportunity to make them clearer. We've written to the director-general to ask them to think again.

Blog

5 December 2017

The Fairer Finance guide to clear design

Oliver Broadhurst

More brands are qualifying for our Clear & Simple Mark, which endorses documents with simple language and clear design. Here we take you through the expertise behind our rigorous design criteria, to help you improve yours.