All the latest insight and commentary from James Daley and the Fairer Finance team.

Blog

25 January 2018

Vulnerable customers: why you need to change your website

Thomas Brennan-Siegert

Your website and documents are currently big barriers for at least one in 10 people, who may be classed as vulnerable customers.

Blog

22 January 2018

What is Open Banking? A world of possibilities - good and bad.

James Daley

The Open Banking project allows consumers to easily download their bank account history into apps and comparison platforms. It could revolutionise the way we manage our money. But there are risks too.

Blog

16 January 2018

The IPID - doomed to fail?

Oliver Broadhurst

The IPID will soon be a mandatory companion for most insurance products. But has it failed before it's begun?

Blog

9 January 2018

Don’t get stung by your insurance

Oliver Broadhurst

Most insurance fees should only cover the administrative costs of the provider, and the customer should be clearly told how much they will be. But beware - a number of insurers are failing on both counts.

Blog

13 December 2017

Letter to the ABI: Make critical illness clearer

James Daley

The ABI has drafted new model critical illness definitions. But it's missed an opportunity to make them clearer. We've written to the director-general to ask them to think again.

Blog

5 December 2017

The Fairer Finance guide to clear design

Oliver Broadhurst

More brands are qualifying for our Clear & Simple Mark, which endorses documents with simple language and clear design. Here we take you through the expertise behind our rigorous design criteria, to help you improve yours.

Blog

28 November 2017

Are black boxes stifling competition in the car insurance market?

James Daley

Black boxes are now a permanent feature of the young drivers' car insurance market. But is the data being used responsibly, and could it be hindering switching?

Blog

27 November 2017

The Fairer Finance guide to simple writing

Oliver Broadhurst

More brands are qualifying for our Clear & Simple Mark, which endorses documents with simple language and clear design. Here we take you through the expertise behind our rigorous language criteria, to help you improve yours.

Blog

7 November 2017

Airlines don't cover themselves for failure

Thomas Brennan-Siegert

Monarch’s failure highlights another problem with transparency in the travel insurance industry

Blog

26 October 2017

Is compliance costing you money and increasing your risk?

James Daley

Many compliance and legal teams attempt to stop their organisations taking any risk whatsoever. But the result is often a box ticking approach which results in poor outcomes for customers.