Blog

By Thomas Brennan-Siegert

Your website and documents are currently big barriers for at least one in 10 people, who may be classed as vulnerable customers.

By James Daley

The Open Banking project allows consumers to easily download their bank account history into apps and comparison platforms. It could revolutionise the way we manage our money. But there are risks too.

By Oliver Broadhurst

The IPID will soon be a mandatory companion for most insurance products. But has it failed before it's begun?

By Oliver Broadhurst

Most insurance fees should only cover the administrative costs of the provider, and the customer should be clearly told how much they will be. But beware - a number of insurers are failing on both counts.

By James Daley

The ABI has drafted new model critical illness definitions. But it's missed an opportunity to make them clearer. We've written to the director-general to ask them to think again.

By Oliver Broadhurst

More brands are qualifying for our Clear & Simple Mark, which endorses documents with simple language and clear design. Here we take you through the expertise behind our rigorous design criteria, to help you improve yours.

By James Daley

Black boxes are now a permanent feature of the young drivers' car insurance market. But is the data being used responsibly, and could it be hindering switching?

By Oliver Broadhurst

More brands are qualifying for our Clear & Simple Mark, which endorses documents with simple language and clear design. Here we take you through the expertise behind our rigorous language criteria, to help you improve yours.

By Thomas Brennan-Siegert

Monarch’s failure highlights another problem with transparency in the travel insurance industry

By James Daley

Many compliance and legal teams attempt to stop their organisations taking any risk whatsoever. But the result is often a box ticking approach which results in poor outcomes for customers.