14 June 2019
Defining excellence in banking customer service
Measuring quality in banking is no mean feat, but our new report aims to do just that.
13 February 2017
Is the new summary box for savings accounts working?
New FCA rules mean that savings providers must outline their products in a ‘summary box’. Is it helping customers?
21 June 2016
How to get a negative return on your savings
Do you know what will happen to your money when your fixed rate savings account matures? You might be surprised by the truth.
18 December 2015
Can the FCA embarrass banks into being good?
The FCA has started publishing tables of banks' worst savings accounts. But is it likely to make any difference?
30 September 2015
Who’s the fairest of them all in the savings and mortgage markets?
Building societies sit at the top of Fairer Finance's new savings and mortgage tables. But a few banks make it into the top end of our new rankings as well.
19 May 2015
Banking challengers join forces
Metrobank and Zopa have joined forces in their battle to challenge their bigger rivals. But can their combined might crack this sticky market?
31 March 2015
Banks still failing the transparency test
The Financial Ombudsman's latest set of case studies reveals that banks are still failing to be clear with their customers when they cut interest rates.
30 January 2015
With-profits finally on the way out
Legal & General's decision to close its with-profits fund to new business is the beginning of the end for this expensive, opaque investment.
20 January 2015
The consumer champion robot cometh
The conclusion of the FCA's market study into savings includes an interesting proposal to break down the barriers that have stopped so-called "account aggregators" from being successful. It's a move that could radically change how we interact with banks and insurers.
29 October 2014
Why do building societies ever rip off their customers?
Yorkshire Building Society has been fined 4.1m for treating struggling mortgage customers unfairly. It's the company's second fine in six months. Why is a business that is owned by its customers doing so badly by them?