Our ratings
We rate more than 1000 financial services brands across our customer experience and product ratings. How fair is your bank, building society or insurer?
How we're making finance fairer
We’re here to help you get a better deal
Our unique research rates banks and insurers so you can choose products and providers with confidence.
How we're making finance fairer
We're here to help you deliver better customer outcomes
We advise the UK's largest providers on how to communicate more clearly, improve customer experiences, and set fair prices.
How we're making finance fairer
We're here to help you create a fairer market
We engage with regulators, government, and industry bodies helping to influence and shape new pieces of legislation and regulation.
Our impact
We’re making a noise - Fairer Finance gets regular coverage in print, and on radio and television.
Our insights
Get the latest research, insight and news from the Fairer Finance team.
6th September 2024
The state of Terms and Conditions and Policy Wordings after one year of the Consumer Duty
What progress has been made on understandability, and where can firms improve?
Read more
3rd September 2024
Digital Divide in Home Insurance: Are Vulnerable Consumers Paying the Price?
As home insurers go digital, tech-savvy customers get discounts while those relying on traditional services face higher costs. But what about vulnerable customers who are left paying more? This growing digital divide raises serious questions about fairness—discover how insurers can innovate without leaving anyone behind.
Read more
Spotted one of our awards?
Our customer experience ribbons, product ratings and awards help you find a financial provider who’s offering a fairer deal.
Tell us your story
If you’re a consumer having problems with a financial services firm, please get in touch.
Our latest webinar
Fairer Finance hosted this instalment of the Consumer Duty webinar Series on Wednesday 24th July 2024, with a discussion about the impact the Consumer Duty has had in it's first year, and what firms can expect from the next year. Our regular panel of Eve McGrady, Tim Hogg and James Daley discuss:
Real-World Examples: Discover what works and what doesn't with real-life examples of how firms have responded to the Consumer Duty.
Effective Consumer Testing Techniques: Understand how to implement most effective methods for consumer testing to improve your customer interactions and compliance.
Regulatory Analysis: Benefit from an in-depth analysis of the FCA’s approach to embedding Consumer Duty.
Future Outlook: Identify which sectors may come under increased scrutiny and prepare proactively for future regulatory changes.
This is an essential discussion to stay informed and empowered in your Consumer Duty journey.
Our impact
We’re making a noise - Fairer Finance gets regular coverage in print, and on radio and television.
Our insights
Get the latest research, insight and news from the Fairer Finance team.
6th September 2024
The state of Terms and Conditions and Policy Wordings after one year of the Consumer Duty
What progress has been made on understandability, and where can firms improve?
Read more
3rd September 2024
Digital Divide in Home Insurance: Are Vulnerable Consumers Paying the Price?
As home insurers go digital, tech-savvy customers get discounts while those relying on traditional services face higher costs. But what about vulnerable customers who are left paying more? This growing digital divide raises serious questions about fairness—discover how insurers can innovate without leaving anyone behind.
Read more
Ready to claim your ribbons?
Our customer experience ribbons, product ratings and design awards mark out the fairest of financial services firms.
Let’s work together
If you're a business wanting to deliver better customer outcomes then we'd love to hear from you. We prefer to receive emails.
Our insights
Get the latest research, insight and news from the Fairer Finance team.
6th September 2024
The state of Terms and Conditions and Policy Wordings after one year of the Consumer Duty
What progress has been made on understandability, and where can firms improve?
Read more
3rd September 2024
Digital Divide in Home Insurance: Are Vulnerable Consumers Paying the Price?
As home insurers go digital, tech-savvy customers get discounts while those relying on traditional services face higher costs. But what about vulnerable customers who are left paying more? This growing digital divide raises serious questions about fairness—discover how insurers can innovate without leaving anyone behind.
Read more
Our latest webinar
The second webinar in our Consumer Duty Series is available to watch and download now. Our panel explain what a good fair value test looks like, the fair distribution of customer outcomes and how much is too much, when it comes to commission and profit margins.
Our impact
We’re making a noise - Fairer Finance gets regular coverage in print, and on radio and television.
Let’s work together
If you're looking to develop evidence-based policy and understand the customer perspective then we'd love to hear from you. We prefer to receive emails.