How we're making finance fairer

We’re here to help you get a better deal

Our unique research rates banks and insurers so you can choose products and providers with confidence.

How we're making finance fairer

We're here to help you deliver better customer outcomes

We advise the UK's largest providers on how to communicate more clearly, improve customer experiences, and set fair prices.

How we're making finance fairer

We're here to help you create a fairer market

We engage with regulators, government, and industry bodies helping to influence and shape new pieces of legislation and regulation.

Our ratings

We rate more than 1000 financial services brands across our customer experience and product ratings. How fair is your bank, building society or insurer?

  • 27th September 2024

    Today’s Wills & Probate

    Today’s Wills & Probate published an article about Fairer Finance’s campaign for Safe Hands customers on 27th September 2024.

  • 25th September 2024

    You & Yours

    James Daley appeared on BBC Radio 4’s You & Yours to talk about the campaign for Safe Hands customers on 25th September 2024. The interview begins at 32:44 and the story begins at 29:30.

  • 24th September 2024

    BBC News

    BBC News published an article about Fairer Finance’s campaign for Safe Hands customers on 24th September 2024.

  • 24th September 2024

    IFA Magazine

    IFA Magazine published an article about Fairer Finance’s campaign for Safe Hands customers on 24th September 2024.

  • 23rd September 2024

    The Guardian

    The Guardian’s article, published on 23rd September 2024, about packaged bank accounts, features a quote from James Daley.

  • 21st September 2024

    Management Today

    Management Today posted an article on 21st September 2024 about dynamic pricing which features the thoughts of Tim Hogg.

  • 18th September 2024

    Moneyweek

    Moneyweek published an article on 18th September 2024 about savings rates which features a quote from Fairer Finance Director, Tim Hogg.

  • 18th September 2024

    The Financial Times

    Tim Hogg was featured in an article published by the Financial Times on 18th September 2024 about interest rates.

Spotted one of our awards?

Our customer experience ribbons, product ratings and awards help you find a financial provider who’s offering a fairer deal.

Find out more about our ribbons & endorsements

Tell us your story

If you’re a consumer having problems with a financial services firm, please get in touch.

Our latest webinar

Fairer Finance hosted this instalment of the Consumer Duty webinar Series on Wednesday 24th July 2024, with a discussion about the impact the Consumer Duty has had in it's first year, and what firms can expect from the next year. Our regular panel of Eve McGrady, Tim Hogg and James Daley discuss:

Real-World Examples: Discover what works and what doesn't with real-life examples of how firms have responded to the Consumer Duty.

Effective Consumer Testing Techniques: Understand how to implement most effective methods for consumer testing to improve your customer interactions and compliance.

Regulatory Analysis: Benefit from an in-depth analysis of the FCA’s approach to embedding Consumer Duty.

Future Outlook: Identify which sectors may come under increased scrutiny and prepare proactively for future regulatory changes.

This is an essential discussion to stay informed and empowered in your Consumer Duty journey.

  • 27th September 2024

    Today’s Wills & Probate

    Today’s Wills & Probate published an article about Fairer Finance’s campaign for Safe Hands customers on 27th September 2024.

  • 25th September 2024

    You & Yours

    James Daley appeared on BBC Radio 4’s You & Yours to talk about the campaign for Safe Hands customers on 25th September 2024. The interview begins at 32:44 and the story begins at 29:30.

  • 24th September 2024

    BBC News

    BBC News published an article about Fairer Finance’s campaign for Safe Hands customers on 24th September 2024.

  • 24th September 2024

    IFA Magazine

    IFA Magazine published an article about Fairer Finance’s campaign for Safe Hands customers on 24th September 2024.

  • 23rd September 2024

    The Guardian

    The Guardian’s article, published on 23rd September 2024, about packaged bank accounts, features a quote from James Daley.

  • 21st September 2024

    Management Today

    Management Today posted an article on 21st September 2024 about dynamic pricing which features the thoughts of Tim Hogg.

  • 18th September 2024

    Moneyweek

    Moneyweek published an article on 18th September 2024 about savings rates which features a quote from Fairer Finance Director, Tim Hogg.

  • 18th September 2024

    The Financial Times

    Tim Hogg was featured in an article published by the Financial Times on 18th September 2024 about interest rates.

Ready to claim your ribbons?

Our customer experience ribbons, product ratings and design awards mark out the fairest of financial services firms.

Find out more about our ribbons & endorsements

Let’s work together

If you're a business wanting to deliver better customer outcomes then we'd love to hear from you. We prefer to receive emails.

Our latest webinar

The second webinar in our Consumer Duty Series is available to watch and download now. Our panel explain what a good fair value test looks like, the fair distribution of customer outcomes and how much is too much, when it comes to commission and profit margins.

  • 27th September 2024

    Today’s Wills & Probate

    Today’s Wills & Probate published an article about Fairer Finance’s campaign for Safe Hands customers on 27th September 2024.

  • 25th September 2024

    You & Yours

    James Daley appeared on BBC Radio 4’s You & Yours to talk about the campaign for Safe Hands customers on 25th September 2024. The interview begins at 32:44 and the story begins at 29:30.

  • 24th September 2024

    BBC News

    BBC News published an article about Fairer Finance’s campaign for Safe Hands customers on 24th September 2024.

  • 24th September 2024

    IFA Magazine

    IFA Magazine published an article about Fairer Finance’s campaign for Safe Hands customers on 24th September 2024.

  • 23rd September 2024

    The Guardian

    The Guardian’s article, published on 23rd September 2024, about packaged bank accounts, features a quote from James Daley.

  • 21st September 2024

    Management Today

    Management Today posted an article on 21st September 2024 about dynamic pricing which features the thoughts of Tim Hogg.

  • 18th September 2024

    Moneyweek

    Moneyweek published an article on 18th September 2024 about savings rates which features a quote from Fairer Finance Director, Tim Hogg.

  • 18th September 2024

    The Financial Times

    Tim Hogg was featured in an article published by the Financial Times on 18th September 2024 about interest rates.

Let’s work together

If you're looking to develop evidence-based policy and understand the customer perspective then we'd love to hear from you. We prefer to receive emails.