How we're making finance fairer

We’re here to help you get a better deal

Our unique research rates banks and insurers so you can choose products and providers with confidence.

How we're making finance fairer

We're here to help you deliver better customer outcomes

We advise the UK's largest providers on how to communicate more clearly, improve customer experiences, and set fair prices.

How we're making finance fairer

We're here to help you create a fairer market

We engage with regulators, government, and industry bodies helping to influence and shape new pieces of legislation and regulation.

Our ratings

We rate more than 1000 financial services brands across our customer experience and product ratings. How fair is your bank, building society or insurer?

  • 16th May 2025

    Mortgage Solutions

    James Daley’s talk at the Later Life Lending Summit is covered by Mortgage Solutions in this article.

  • 15th May 2025

    FT Adviser

    This article references the modelling discussed in our May 2025 Housing Wealth Report.

  • 15th May 2025

    The Times

    A new 100% mortgage product launches in the UK and James Daley’s comments are featured in the article.

  • 14th May 2025

    Daily Express

    The Housing Wealth Report produced in partnership with the Equity Release Council was discussed in this article.

  • 14th May 2025

    Insurance Business

    James Daley’s thoughts feature in the article about the merger between Aviva and Direct Line Group.

  • 14th May 2025

    Mortgage Strategy

    James Daley comments on the FCA’s proposed regulation change in this article.

  • 14th May 2025

    Protection Reporter

    "Consumer Duty is still in its infancy, and many firms are falling well short of the high bar that these new rules set…” - James Daley is quoted in this article about proposed changes to the Consumer Duty.

  • 13th May 2025

    Mortgage Solutions

    Our report “How can housing wealth bridge the later life funding gap?” is covered in this article.

Spotted one of our awards?

Our customer experience ribbons, product ratings and awards help you find a financial provider who’s offering a fairer deal.

Find out more about our ribbons & endorsements

Tell us your story

If you’re a consumer having problems with a financial services firm, please get in touch.

Our latest webinar

Customer journeys are set to be under the regulatory microscope in 2025.

The FCA has highlighted digital journeys in consumer credit as a key point of focus for the year ahead.

So, how can firms ensure that their digital journeys meet the regulator’s raised expectations?

Join us as we explore the following key questions:

How should firms analyse digital journeys?

How can firms use behavioural science to improve journeys and customer outcomes?

Best practice from the sector.

Creating effective digital customer journeys webinar
  • 16th May 2025

    Mortgage Solutions

    James Daley’s talk at the Later Life Lending Summit is covered by Mortgage Solutions in this article.

  • 15th May 2025

    FT Adviser

    This article references the modelling discussed in our May 2025 Housing Wealth Report.

  • 15th May 2025

    The Times

    A new 100% mortgage product launches in the UK and James Daley’s comments are featured in the article.

  • 14th May 2025

    Daily Express

    The Housing Wealth Report produced in partnership with the Equity Release Council was discussed in this article.

  • 14th May 2025

    Insurance Business

    James Daley’s thoughts feature in the article about the merger between Aviva and Direct Line Group.

  • 14th May 2025

    Mortgage Strategy

    James Daley comments on the FCA’s proposed regulation change in this article.

  • 14th May 2025

    Protection Reporter

    "Consumer Duty is still in its infancy, and many firms are falling well short of the high bar that these new rules set…” - James Daley is quoted in this article about proposed changes to the Consumer Duty.

  • 13th May 2025

    Mortgage Solutions

    Our report “How can housing wealth bridge the later life funding gap?” is covered in this article.

Ready to claim your ribbons?

Our customer experience ribbons, product ratings and design awards mark out the fairest of financial services firms.

Find out more about our ribbons & endorsements

A lovely cup of coffee

Let’s work together

If you're a business wanting to deliver better customer outcomes then we'd love to hear from you. We prefer to receive emails.

Our latest webinar

The fourth webinar in our Consumer Duty Series is available to watch and download now. Our panel explain when to carry out consumer testing, and how to do it.

  • 16th May 2025

    Mortgage Solutions

    James Daley’s talk at the Later Life Lending Summit is covered by Mortgage Solutions in this article.

  • 15th May 2025

    FT Adviser

    This article references the modelling discussed in our May 2025 Housing Wealth Report.

  • 15th May 2025

    The Times

    A new 100% mortgage product launches in the UK and James Daley’s comments are featured in the article.

  • 14th May 2025

    Daily Express

    The Housing Wealth Report produced in partnership with the Equity Release Council was discussed in this article.

  • 14th May 2025

    Insurance Business

    James Daley’s thoughts feature in the article about the merger between Aviva and Direct Line Group.

  • 14th May 2025

    Mortgage Strategy

    James Daley comments on the FCA’s proposed regulation change in this article.

  • 14th May 2025

    Protection Reporter

    "Consumer Duty is still in its infancy, and many firms are falling well short of the high bar that these new rules set…” - James Daley is quoted in this article about proposed changes to the Consumer Duty.

  • 13th May 2025

    Mortgage Solutions

    Our report “How can housing wealth bridge the later life funding gap?” is covered in this article.

A lovely cup of coffee

Let’s work together

If you're looking to develop evidence-based policy and understand the customer perspective then we'd love to hear from you. We prefer to receive emails.