How we're making finance fairer

We’re here to help you get a better deal

Our unique research rates banks and insurers so you can choose products and providers with confidence.

How we're making finance fairer

We're here to help you deliver better customer outcomes

We advise the UK's largest providers on how to communicate more clearly, improve customer experiences, and set fair prices.

How we're making finance fairer

We're here to help you create a fairer market

We engage with regulators, government, and industry bodies helping to influence and shape new pieces of legislation and regulation.

Our ratings

We rate more than 1000 financial services brands across our customer experience and product ratings. How fair is your bank, building society or insurer?

  • 26th November 2024

    Insurance Times

    The Insurance Times covered the appointment of Chris Pond to our Consumer Advisory Board.

  • 21st November 2024

    Insurance Edge

    On 21st November 2024, Insurance Edge published an article discussing the Fairer Finance Trust Index.

  • 21st November 2024

    Insurance Times

    The Fairer Finance Trust Index was discussed in the Insurance Times on November 21st 2024, with a focus on insurance for motorists.

  • 20th November 2024

    Cover Magazine

    Tim Hogg was published in Cover Magazine with an article about medical questionnaires on November 20th 2024.

  • 20th November 2024

    Insurance Business

    An article about Fairer Finance’s Customer Experience Ratings was published on November 20th 2024 by Insurance Business.

  • 18th November 2024

    Finextra

    On November 18th 2024 Finextra covered the appointment of Chris Pond as the chair of our Consumer Advisory Board in this article.

  • 18th November 2024

    The Intermediary

    On November 18th 2024 The Intermediary covered the appointment of Chris Pond as the chair of our Consumer Advisory Board in this article.

  • 6th November 2024

    This is Money

    This is Money published an article on 6th November 2024 about the premium finance investigation and feature quotes from James Daley.

Spotted one of our awards?

Our customer experience ribbons, product ratings and awards help you find a financial provider who’s offering a fairer deal.

Find out more about our ribbons & endorsements

Tell us your story

If you’re a consumer having problems with a financial services firm, please get in touch.

Our latest webinar

As firms work to embed the Consumer Duty, many are grappling with how to effectively test consumer understanding.

In this insightful session, we covered:
- When to Carry Out Consumer Testing: Identifying the key moments in your customer journey where testing can make the greatest impact.
- When Testing Might Not Be Necessary: Understanding scenarios where alternative approaches can suffice, saving time and resources.
- Best Practices from the Sector: Learning from industry examples of successful consumer testing and strategies that drive results.

This webinar provided practical guidance to help firms refine their approach to consumer testing, ensuring compliance while enhancing customer outcomes.

  • 26th November 2024

    Insurance Times

    The Insurance Times covered the appointment of Chris Pond to our Consumer Advisory Board.

  • 21st November 2024

    Insurance Edge

    On 21st November 2024, Insurance Edge published an article discussing the Fairer Finance Trust Index.

  • 21st November 2024

    Insurance Times

    The Fairer Finance Trust Index was discussed in the Insurance Times on November 21st 2024, with a focus on insurance for motorists.

  • 20th November 2024

    Cover Magazine

    Tim Hogg was published in Cover Magazine with an article about medical questionnaires on November 20th 2024.

  • 20th November 2024

    Insurance Business

    An article about Fairer Finance’s Customer Experience Ratings was published on November 20th 2024 by Insurance Business.

  • 18th November 2024

    Finextra

    On November 18th 2024 Finextra covered the appointment of Chris Pond as the chair of our Consumer Advisory Board in this article.

  • 18th November 2024

    The Intermediary

    On November 18th 2024 The Intermediary covered the appointment of Chris Pond as the chair of our Consumer Advisory Board in this article.

  • 6th November 2024

    This is Money

    This is Money published an article on 6th November 2024 about the premium finance investigation and feature quotes from James Daley.

Ready to claim your ribbons?

Our customer experience ribbons, product ratings and design awards mark out the fairest of financial services firms.

Find out more about our ribbons & endorsements

Let’s work together

If you're a business wanting to deliver better customer outcomes then we'd love to hear from you. We prefer to receive emails.

Our latest webinar

The second webinar in our Consumer Duty Series is available to watch and download now. Our panel explain what a good fair value test looks like, the fair distribution of customer outcomes and how much is too much, when it comes to commission and profit margins.

  • 26th November 2024

    Insurance Times

    The Insurance Times covered the appointment of Chris Pond to our Consumer Advisory Board.

  • 21st November 2024

    Insurance Edge

    On 21st November 2024, Insurance Edge published an article discussing the Fairer Finance Trust Index.

  • 21st November 2024

    Insurance Times

    The Fairer Finance Trust Index was discussed in the Insurance Times on November 21st 2024, with a focus on insurance for motorists.

  • 20th November 2024

    Cover Magazine

    Tim Hogg was published in Cover Magazine with an article about medical questionnaires on November 20th 2024.

  • 20th November 2024

    Insurance Business

    An article about Fairer Finance’s Customer Experience Ratings was published on November 20th 2024 by Insurance Business.

  • 18th November 2024

    Finextra

    On November 18th 2024 Finextra covered the appointment of Chris Pond as the chair of our Consumer Advisory Board in this article.

  • 18th November 2024

    The Intermediary

    On November 18th 2024 The Intermediary covered the appointment of Chris Pond as the chair of our Consumer Advisory Board in this article.

  • 6th November 2024

    This is Money

    This is Money published an article on 6th November 2024 about the premium finance investigation and feature quotes from James Daley.

Let’s work together

If you're looking to develop evidence-based policy and understand the customer perspective then we'd love to hear from you. We prefer to receive emails.