How we're making finance fairer

We’re here to help you get a better deal

Our unique research rates banks and insurers so you can choose products and providers with confidence.

How we're making finance fairer

We're here to help you deliver better customer outcomes

We advise the UK's largest providers on how to communicate more clearly, improve customer experiences, and set fair prices.

How we're making finance fairer

We're here to help you create a fairer market

We engage with regulators, government, and industry bodies helping to influence and shape new pieces of legislation and regulation.

Our ratings

We rate more than 1000 financial services brands across our customer experience and product ratings. How fair is your bank, building society or insurer?

  • 9th September 2024

    The Insurance Post

    Head of Research, Oliver Crawford, wrote an article for the Insurance Post published on September 9th 2024, about Travel Insurance customer satisfaction.

  • 7th September 2024

    The Financial Times

    The Financial Times published an article on September 7th 2024 about the British ISA which features the comments of Tim Hogg.

  • 6th September 2024

    Health & Protection

    Our data was used in Health and Protection’s article about Private Medical Insurance on 6th September 2024.

  • 5th September 2024

    Your Money

    Your Money published an article on September 5th 2024 about the British ISA and included comments from Tim Hogg.

  • 2nd September 2024

    The Times

    The Times published an article about car insurance on September 1st 2024, which features the comments of James Daley.

  • 29th August 2024

    Consumer Voice

    Tim Hogg was quoted in an article about credit card complaints on August 29th 2024 published by the Consumer Voice.

  • 29th August 2024

    Money Marketing

    Tim Hogg was mentioned in Money Marketing on the subject of the protection market review in their article on 29th August 2024.

  • 28th August 2024

    Protection Reporter

    Protection Reporter covered the announcement of the FCA’s market study in the protection market on 28th August 2024 and feature the comments of Tim Hogg.

Spotted one of our awards?

Our customer experience ribbons, product ratings and awards help you find a financial provider who’s offering a fairer deal.

Find out more about our ribbons & endorsements

Tell us your story

If you’re a consumer having problems with a financial services firm, please get in touch.

Our latest webinar

Fairer Finance hosted this instalment of the Consumer Duty webinar Series on Wednesday 24th July 2024, with a discussion about the impact the Consumer Duty has had in it's first year, and what firms can expect from the next year. Our regular panel of Eve McGrady, Tim Hogg and James Daley discuss:

Real-World Examples: Discover what works and what doesn't with real-life examples of how firms have responded to the Consumer Duty.

Effective Consumer Testing Techniques: Understand how to implement most effective methods for consumer testing to improve your customer interactions and compliance.

Regulatory Analysis: Benefit from an in-depth analysis of the FCA’s approach to embedding Consumer Duty.

Future Outlook: Identify which sectors may come under increased scrutiny and prepare proactively for future regulatory changes.

This is an essential discussion to stay informed and empowered in your Consumer Duty journey.

  • 9th September 2024

    The Insurance Post

    Head of Research, Oliver Crawford, wrote an article for the Insurance Post published on September 9th 2024, about Travel Insurance customer satisfaction.

  • 7th September 2024

    The Financial Times

    The Financial Times published an article on September 7th 2024 about the British ISA which features the comments of Tim Hogg.

  • 6th September 2024

    Health & Protection

    Our data was used in Health and Protection’s article about Private Medical Insurance on 6th September 2024.

  • 5th September 2024

    Your Money

    Your Money published an article on September 5th 2024 about the British ISA and included comments from Tim Hogg.

  • 2nd September 2024

    The Times

    The Times published an article about car insurance on September 1st 2024, which features the comments of James Daley.

  • 29th August 2024

    Consumer Voice

    Tim Hogg was quoted in an article about credit card complaints on August 29th 2024 published by the Consumer Voice.

  • 29th August 2024

    Money Marketing

    Tim Hogg was mentioned in Money Marketing on the subject of the protection market review in their article on 29th August 2024.

  • 28th August 2024

    Protection Reporter

    Protection Reporter covered the announcement of the FCA’s market study in the protection market on 28th August 2024 and feature the comments of Tim Hogg.

Ready to claim your ribbons?

Our customer experience ribbons, product ratings and design awards mark out the fairest of financial services firms.

Find out more about our ribbons & endorsements

Let’s work together

If you're a business wanting to deliver better customer outcomes then we'd love to hear from you. We prefer to receive emails.

Our latest webinar

The second webinar in our Consumer Duty Series is available to watch and download now. Our panel explain what a good fair value test looks like, the fair distribution of customer outcomes and how much is too much, when it comes to commission and profit margins.

  • 9th September 2024

    The Insurance Post

    Head of Research, Oliver Crawford, wrote an article for the Insurance Post published on September 9th 2024, about Travel Insurance customer satisfaction.

  • 7th September 2024

    The Financial Times

    The Financial Times published an article on September 7th 2024 about the British ISA which features the comments of Tim Hogg.

  • 6th September 2024

    Health & Protection

    Our data was used in Health and Protection’s article about Private Medical Insurance on 6th September 2024.

  • 5th September 2024

    Your Money

    Your Money published an article on September 5th 2024 about the British ISA and included comments from Tim Hogg.

  • 2nd September 2024

    The Times

    The Times published an article about car insurance on September 1st 2024, which features the comments of James Daley.

  • 29th August 2024

    Consumer Voice

    Tim Hogg was quoted in an article about credit card complaints on August 29th 2024 published by the Consumer Voice.

  • 29th August 2024

    Money Marketing

    Tim Hogg was mentioned in Money Marketing on the subject of the protection market review in their article on 29th August 2024.

  • 28th August 2024

    Protection Reporter

    Protection Reporter covered the announcement of the FCA’s market study in the protection market on 28th August 2024 and feature the comments of Tim Hogg.

Let’s work together

If you're looking to develop evidence-based policy and understand the customer perspective then we'd love to hear from you. We prefer to receive emails.