Check your provider
How fair is your bank, building society or insurer?
Our unique ratings will help you choose a company that cares about its customers.
How we're making finance fairer
New Customer Experience ratings
Which provider has the happiest customers?
Our latest set of Autumn 2023 Customer Experience Ratings is now live. Find out how transparent providers are being, how well they handle complaints, and whose customers trust their provider the most.
The Fairer Finance Trust in Banking Index
The Fairer Finance Trust in Banking Index
Our polling shows that trust in banks has risen over the last eight years but may now be levelling off or even declining in mortgage lenders.
Research Report
Improving disclosure in the consumer credit market
Our latest research report reveals how consumers struggle to understand the complexities of the credit card market
Product ratings
We make it hard to get 5-stars
A maximum of 15% of products in any sector receive 5-stars from us - and often far fewer. That means our ratings are more challenging for companies and more meaningful for customers.
Research reports
Our research reports take a close look at important issues
We partner with businesses to carry out research reports which expose areas of consumer detriment, and which seek practical solutions. Our reports influence decision-makers in government and the regulatory sphere and can be the catalyst for change.
Improving customer outcomes
Our work with business
We've worked with some of the UK's largest financial service providers - helping them to communicate clearly with their customers.
About us
Who are we and how do we make our money?
Read a message from Fairer Finance founder, James Daley.
Case Study
Leeds Building Society
How we helped Leeds Building Society prepare for the Consumer Duty
Our blog
Our work
Some of our happy clients
We've worked with some of the largest financial providers in the UK. See a list of some of them.