Our ratings
We rate more than 1000 financial services brands across our customer experience and product ratings. How fair is your bank, building society or insurer?
How we're making finance fairer
Our unique research rates banks and insurers so you can choose products and providers with confidence.
How we're making finance fairer
We advise the UK's largest providers on how to communicate more clearly, improve customer experiences, and set fair prices.
How we're making finance fairer
We engage with regulators, government, and industry bodies helping to influence and shape new pieces of legislation and regulation.
We rate more than 1000 financial services brands across our customer experience and product ratings. How fair is your bank, building society or insurer?
We’re making a noise - Fairer Finance gets regular coverage in print, and on radio and television.
Get the latest research, insight and news from the Fairer Finance team.
13th February 2025
How can insurers deploy needs-based segmentation to improve purchase journeys?
Read more
7th February 2025
Bilateral conditions are a source of customer complaints in pet insurance. While the subject can be fairly complicated, there's more that insurers can do to help customers understand the potential exclusions.
Read more
Our customer experience ribbons, product ratings and awards help you find a financial provider who’s offering a fairer deal.
If you’re a consumer having problems with a financial services firm, please get in touch.
Customer journeys are set to be under the regulatory microscope in 2025.
The FCA has highlighted digital journeys in consumer credit as a key point of focus for the year ahead.
So, how can firms ensure that their digital journeys meet the regulator’s raised expectations?
Join us as we explore the following key questions:
How should firms analyse digital journeys?
How can firms use behavioural science to improve journeys and customer outcomes?
Best practice from the sector.
We’re making a noise - Fairer Finance gets regular coverage in print, and on radio and television.
Get the latest research, insight and news from the Fairer Finance team.
13th February 2025
How can insurers deploy needs-based segmentation to improve purchase journeys?
Read more
7th February 2025
Bilateral conditions are a source of customer complaints in pet insurance. While the subject can be fairly complicated, there's more that insurers can do to help customers understand the potential exclusions.
Read more
Our customer experience ribbons, product ratings and design awards mark out the fairest of financial services firms.
If you're a business wanting to deliver better customer outcomes then we'd love to hear from you. We prefer to receive emails.
Get the latest research, insight and news from the Fairer Finance team.
13th February 2025
How can insurers deploy needs-based segmentation to improve purchase journeys?
Read more
7th February 2025
Bilateral conditions are a source of customer complaints in pet insurance. While the subject can be fairly complicated, there's more that insurers can do to help customers understand the potential exclusions.
Read more
The fourth webinar in our Consumer Duty Series is available to watch and download now. Our panel explain when to carry out consumer testing, and how to do it.
We’re making a noise - Fairer Finance gets regular coverage in print, and on radio and television.
If you're looking to develop evidence-based policy and understand the customer perspective then we'd love to hear from you. We prefer to receive emails.