How we're making finance fairer

We’re here to help you get a better deal

Our unique research rates banks and insurers so you can choose products and providers with confidence.

How we're making finance fairer

We're here to help you deliver better customer outcomes

We advise the UK's largest providers on how to communicate more clearly, improve customer experiences, and set fair prices.

How we're making finance fairer

We're here to help you create a fairer market

We engage with regulators, government, and industry bodies helping to influence and shape new pieces of legislation and regulation.

Our ratings

We rate more than 1000 financial services brands across our customer experience and product ratings. How fair is your bank, building society or insurer?

  • 14th February 2025

    The Mirror

    Nationwide refer to their recent accreditation, the Fairer Finance Clear and Simple mark, in this article by The Mirror.

  • 14th February 2025

    The Insurance Times

    James Daley writes for the Insurance Times about the recent calls to remove “unnecessary regulation”.

  • 14th February 2025

    The Sun

    James Daley is quoted in the Sun about changes to playing the National Lottery.

  • 14th February 2025

    GB News

    Tim Hogg was quoted in relation to the reduction in interest rates being felt by savers.

  • 14th February 2025

    The Times

    The reduction in savings rates is discussed, featuring the thoughts of Tim Hogg.

  • 13th February 2025

    Mortgage Introducer

    Tim Hogg was quoted in this article, stating the inevitability of bank’s passing costs on to consumers.

  • 12th February 2025

    Mortgage Introducer

    James Daley comments on the latest departure from the Financial Ombudsman.

  • 12th February 2025

    The Financial Times

    Fairer Finance’s new easy access Savings Accounts ratings are discussed in the Financial Times.

Spotted one of our awards?

Our customer experience ribbons, product ratings and awards help you find a financial provider who’s offering a fairer deal.

Find out more about our ribbons & endorsements

Tell us your story

If you’re a consumer having problems with a financial services firm, please get in touch.

Our latest webinar

Customer journeys are set to be under the regulatory microscope in 2025.

The FCA has highlighted digital journeys in consumer credit as a key point of focus for the year ahead.

So, how can firms ensure that their digital journeys meet the regulator’s raised expectations?

Join us as we explore the following key questions:

How should firms analyse digital journeys?

How can firms use behavioural science to improve journeys and customer outcomes?

Best practice from the sector.

Creating effective digital customer journeys webinar
  • 14th February 2025

    The Mirror

    Nationwide refer to their recent accreditation, the Fairer Finance Clear and Simple mark, in this article by The Mirror.

  • 14th February 2025

    The Insurance Times

    James Daley writes for the Insurance Times about the recent calls to remove “unnecessary regulation”.

  • 14th February 2025

    The Sun

    James Daley is quoted in the Sun about changes to playing the National Lottery.

  • 14th February 2025

    GB News

    Tim Hogg was quoted in relation to the reduction in interest rates being felt by savers.

  • 14th February 2025

    The Times

    The reduction in savings rates is discussed, featuring the thoughts of Tim Hogg.

  • 13th February 2025

    Mortgage Introducer

    Tim Hogg was quoted in this article, stating the inevitability of bank’s passing costs on to consumers.

  • 12th February 2025

    Mortgage Introducer

    James Daley comments on the latest departure from the Financial Ombudsman.

  • 12th February 2025

    The Financial Times

    Fairer Finance’s new easy access Savings Accounts ratings are discussed in the Financial Times.

Ready to claim your ribbons?

Our customer experience ribbons, product ratings and design awards mark out the fairest of financial services firms.

Find out more about our ribbons & endorsements

A lovely cup of coffee

Let’s work together

If you're a business wanting to deliver better customer outcomes then we'd love to hear from you. We prefer to receive emails.

Our latest webinar

The fourth webinar in our Consumer Duty Series is available to watch and download now. Our panel explain when to carry out consumer testing, and how to do it.

  • 14th February 2025

    The Mirror

    Nationwide refer to their recent accreditation, the Fairer Finance Clear and Simple mark, in this article by The Mirror.

  • 14th February 2025

    The Insurance Times

    James Daley writes for the Insurance Times about the recent calls to remove “unnecessary regulation”.

  • 14th February 2025

    The Sun

    James Daley is quoted in the Sun about changes to playing the National Lottery.

  • 14th February 2025

    GB News

    Tim Hogg was quoted in relation to the reduction in interest rates being felt by savers.

  • 14th February 2025

    The Times

    The reduction in savings rates is discussed, featuring the thoughts of Tim Hogg.

  • 13th February 2025

    Mortgage Introducer

    Tim Hogg was quoted in this article, stating the inevitability of bank’s passing costs on to consumers.

  • 12th February 2025

    Mortgage Introducer

    James Daley comments on the latest departure from the Financial Ombudsman.

  • 12th February 2025

    The Financial Times

    Fairer Finance’s new easy access Savings Accounts ratings are discussed in the Financial Times.

A lovely cup of coffee

Let’s work together

If you're looking to develop evidence-based policy and understand the customer perspective then we'd love to hear from you. We prefer to receive emails.