Our ratings
We rate more than 1000 financial services brands across our customer experience and product ratings. How fair is your bank, building society or insurer?
How we're making finance fairer
We’re here to help you get a better deal
Our unique research rates banks and insurers so you can choose products and providers with confidence.
How we're making finance fairer
We're here to help you deliver better customer outcomes
We advise the UK's largest providers on how to communicate more clearly, improve customer experiences, and set fair prices.
How we're making finance fairer
We're here to help you create a fairer market
We engage with regulators, government, and industry bodies helping to influence and shape new pieces of legislation and regulation.
Our impact
We’re making a noise - Fairer Finance gets regular coverage in print, and on radio and television.
Our insights
Get the latest research, insight and news from the Fairer Finance team.
12th June 2025
The EEA: Raising the bar on accessibility
What does the incoming European Accessibility Act mean for UK providers?
Read more
2nd June 2025
The Fairer Finance Trust in Insurance Index - Spring 2025
Trust in insurance has declined to levels last seen in Autumn 2021. Our research suggests that customer perceptions of value for money in insurance are contributing to falling trust levels.
Read more
Spotted one of our awards?
Our customer experience ribbons, product ratings and awards help you find a financial provider who’s offering a fairer deal.
Tell us your story
If you’re a consumer having problems with a financial services firm, please get in touch.
Our latest webinar
Customer journeys are set to be under the regulatory microscope in 2025.
The FCA has highlighted digital journeys in consumer credit as a key point of focus for the year ahead.
So, how can firms ensure that their digital journeys meet the regulator’s raised expectations?
Join us as we explore the following key questions:
How should firms analyse digital journeys?
How can firms use behavioural science to improve journeys and customer outcomes?
Best practice from the sector.
Our impact
We’re making a noise - Fairer Finance gets regular coverage in print, and on radio and television.
Our insights
Get the latest research, insight and news from the Fairer Finance team.
12th June 2025
The EEA: Raising the bar on accessibility
What does the incoming European Accessibility Act mean for UK providers?
Read more
2nd June 2025
The Fairer Finance Trust in Insurance Index - Spring 2025
Trust in insurance has declined to levels last seen in Autumn 2021. Our research suggests that customer perceptions of value for money in insurance are contributing to falling trust levels.
Read more
Ready to claim your ribbons?
Our customer experience ribbons, product ratings and design awards mark out the fairest of financial services firms.
Let’s work together
If you're a business wanting to deliver better customer outcomes then we'd love to hear from you. We prefer to receive emails.
Our insights
Get the latest research, insight and news from the Fairer Finance team.
12th June 2025
The EEA: Raising the bar on accessibility
What does the incoming European Accessibility Act mean for UK providers?
Read more
2nd June 2025
The Fairer Finance Trust in Insurance Index - Spring 2025
Trust in insurance has declined to levels last seen in Autumn 2021. Our research suggests that customer perceptions of value for money in insurance are contributing to falling trust levels.
Read more
Our latest webinar
The fourth webinar in our Consumer Duty Series is available to watch and download now. Our panel explain when to carry out consumer testing, and how to do it.
Our impact
We’re making a noise - Fairer Finance gets regular coverage in print, and on radio and television.
Let’s work together
If you're looking to develop evidence-based policy and understand the customer perspective then we'd love to hear from you. We prefer to receive emails.