How we're making finance fairer

We’re here to help you get a better deal

Our unique research rates banks and insurers so you can choose products and providers with confidence.

How we're making finance fairer

We're here to help you deliver better customer outcomes

We advise the UK's largest providers on how to communicate more clearly, improve customer experiences, and set fair prices.

How we're making finance fairer

We're here to help you create a fairer market

We engage with regulators, government, and industry bodies helping to influence and shape new pieces of legislation and regulation.

Our ratings

We rate more than 1000 financial services brands across our customer experience and product ratings. How fair is your bank, building society or insurer?

  • 24th December 2024

    This is Money

    James Daley is quoted in the discussion of Aviva’s takeover of Direct Line Group.

  • 20th December 2024

    Protection Reporter

    A James Daley quote made the Protection Reporter’s Top 10 stories of 2024.

  • 17th December 2024

    Cover Magazine

    The Fairer Finance Trust scores in the Private Medical Insurance Sector are discussed by Cover.

  • 16th December 2024

    The Sun

    Christmas Shoppers warned against credit card deals being withdrawn, with reference to Fairer Finance data.

  • 16th December 2024

    Insurance Post

    Oliver Crawford writes on the firm with the most satisfied customers in the motor insurance industry.

  • 13th December 2024

    The Express

    Fairer Finance comments on the withdrawal of credit card 0% purchase deals.

  • 6th December 2024

    ITV News

    James Daley joined ITV News to discuss the proposed banning of dynamic pricing.

  • 5th December 2024

    Insurance Times

    James Daley was behind the 5th door of the Insurance Times’ advent calendar.

Spotted one of our awards?

Our customer experience ribbons, product ratings and awards help you find a financial provider who’s offering a fairer deal.

Find out more about our ribbons & endorsements

Tell us your story

If you’re a consumer having problems with a financial services firm, please get in touch.

Our latest webinar

As firms work to embed the Consumer Duty, many are grappling with how to effectively test consumer understanding.

In this insightful session, we covered:
- When to Carry Out Consumer Testing: Identifying the key moments in your customer journey where testing can make the greatest impact.
- When Testing Might Not Be Necessary: Understanding scenarios where alternative approaches can suffice, saving time and resources.
- Best Practices from the Sector: Learning from industry examples of successful consumer testing and strategies that drive results.

This webinar provided practical guidance to help firms refine their approach to consumer testing, ensuring compliance while enhancing customer outcomes.

  • 24th December 2024

    This is Money

    James Daley is quoted in the discussion of Aviva’s takeover of Direct Line Group.

  • 20th December 2024

    Protection Reporter

    A James Daley quote made the Protection Reporter’s Top 10 stories of 2024.

  • 17th December 2024

    Cover Magazine

    The Fairer Finance Trust scores in the Private Medical Insurance Sector are discussed by Cover.

  • 16th December 2024

    The Sun

    Christmas Shoppers warned against credit card deals being withdrawn, with reference to Fairer Finance data.

  • 16th December 2024

    Insurance Post

    Oliver Crawford writes on the firm with the most satisfied customers in the motor insurance industry.

  • 13th December 2024

    The Express

    Fairer Finance comments on the withdrawal of credit card 0% purchase deals.

  • 6th December 2024

    ITV News

    James Daley joined ITV News to discuss the proposed banning of dynamic pricing.

  • 5th December 2024

    Insurance Times

    James Daley was behind the 5th door of the Insurance Times’ advent calendar.

Ready to claim your ribbons?

Our customer experience ribbons, product ratings and design awards mark out the fairest of financial services firms.

Find out more about our ribbons & endorsements

Let’s work together

If you're a business wanting to deliver better customer outcomes then we'd love to hear from you. We prefer to receive emails.

Our latest webinar

The fourth webinar in our Consumer Duty Series is available to watch and download now. Our panel explain when to carry out consumer testing, and how to do it.

  • 24th December 2024

    This is Money

    James Daley is quoted in the discussion of Aviva’s takeover of Direct Line Group.

  • 20th December 2024

    Protection Reporter

    A James Daley quote made the Protection Reporter’s Top 10 stories of 2024.

  • 17th December 2024

    Cover Magazine

    The Fairer Finance Trust scores in the Private Medical Insurance Sector are discussed by Cover.

  • 16th December 2024

    The Sun

    Christmas Shoppers warned against credit card deals being withdrawn, with reference to Fairer Finance data.

  • 16th December 2024

    Insurance Post

    Oliver Crawford writes on the firm with the most satisfied customers in the motor insurance industry.

  • 13th December 2024

    The Express

    Fairer Finance comments on the withdrawal of credit card 0% purchase deals.

  • 6th December 2024

    ITV News

    James Daley joined ITV News to discuss the proposed banning of dynamic pricing.

  • 5th December 2024

    Insurance Times

    James Daley was behind the 5th door of the Insurance Times’ advent calendar.

Let’s work together

If you're looking to develop evidence-based policy and understand the customer perspective then we'd love to hear from you. We prefer to receive emails.