Our ratings
We rate more than 1000 financial services brands across our customer experience and product ratings. How fair is your bank, building society or insurer?
How we're making finance fairer
We’re here to help you get a better deal
Our unique research rates banks and insurers so you can choose products and providers with confidence.
How we're making finance fairer
We're here to help you deliver better customer outcomes
We advise the UK's largest providers on how to communicate more clearly, improve customer experiences, and set fair prices.
How we're making finance fairer
We're here to help you create a fairer market
We engage with regulators, government, and industry bodies helping to influence and shape new pieces of legislation and regulation.
Our impact
We’re making a noise - Fairer Finance gets regular coverage in print, and on radio and television.
Our insights
Get the latest research, insight and news from the Fairer Finance team.
5th May 2026
The Fairer Finance Trust in Insurance Index - Spring 2026
Trust has risen slightly in car and travel insurance while remaining stable in pet and home insurance. Claim satisfaction has improved significantly across all four sectors.
Read more
23rd April 2026
Preventing stress from becoming distress
Stress is an unavoidable aspect of the claims process, but how should firms communicate with their customers to prevent it from impacting claims outcomes?
Read more
Spotted one of our awards?
Our customer experience ribbons, product ratings and awards help you find a financial provider who’s offering a fairer deal.
Tell us your story
If you’re a consumer having problems with a financial services firm, please get in touch.
Our latest webinar
Customer testing is a key requirement for firms in a Consumer Duty world. But what should firms be testing and when?
Fairer Finance's Tim Hogg and Eve McGrady are joined by Jo Legg and Cameron Belton from the Financial Conduct Authority to discuss.
Our impact
We’re making a noise - Fairer Finance gets regular coverage in print, and on radio and television.
Our insights
Get the latest research, insight and news from the Fairer Finance team.
5th May 2026
The Fairer Finance Trust in Insurance Index - Spring 2026
Trust has risen slightly in car and travel insurance while remaining stable in pet and home insurance. Claim satisfaction has improved significantly across all four sectors.
Read more
23rd April 2026
Preventing stress from becoming distress
Stress is an unavoidable aspect of the claims process, but how should firms communicate with their customers to prevent it from impacting claims outcomes?
Read more
Ready to claim your ribbons?
Our customer experience ribbons, product ratings and design awards mark out the fairest of financial services firms.
Let’s work together
If you're a business wanting to deliver better customer outcomes then we'd love to hear from you. We prefer to receive emails.
Our insights
Get the latest research, insight and news from the Fairer Finance team.
5th May 2026
The Fairer Finance Trust in Insurance Index - Spring 2026
Trust has risen slightly in car and travel insurance while remaining stable in pet and home insurance. Claim satisfaction has improved significantly across all four sectors.
Read more
23rd April 2026
Preventing stress from becoming distress
Stress is an unavoidable aspect of the claims process, but how should firms communicate with their customers to prevent it from impacting claims outcomes?
Read more
Our latest research report
Our latest research report looks at how to make pricing fairer in the general insurance market
Our impact
We’re making a noise - Fairer Finance gets regular coverage in print, and on radio and television.
Let’s work together
If you're looking to develop evidence-based policy and understand the customer perspective then we'd love to hear from you. We prefer to receive emails.