How we're making finance fairer

We’re here to help you get a better deal

Our unique research rates banks and insurers so you can choose products and providers with confidence.

How we're making finance fairer

We're here to help you deliver better customer outcomes

We advise the UK's largest providers on how to communicate more clearly, improve customer experiences, and set fair prices.

How we're making finance fairer

We're here to help you create a fairer market

We engage with regulators, government, and industry bodies helping to influence and shape new pieces of legislation and regulation.

Our ratings

We rate more than 1000 financial services brands across our customer experience and product ratings. How fair is your bank, building society or insurer?

  • 12th March 2025

    The Financial Times

    James Daley is quoted in this article about the closure of UK payments watchdog.

  • 11th March 2025

    Health & Protection

    Tim Hogg’s comments are featured in this article about the protection market review.

  • 11th March 2025

    Insurance Times

    The Insurance Times discuss the FCA review of premium finance and features the thoughts of Tim Hogg.

  • 10th March 2025

    The Times

    James Daley is quoted in the Times’ article on the funeral plan market.

  • 8th March 2025

    IFA Magazine

    In this article about the gender investment gap, Shepherd’s Friendly Clear and Simple mark awarded by Fairer Finance, is discussed.

  • 7th March 2025

    FT Adviser

    Tim Hogg writes for the FT adviser about the divides in Investing.

  • 6th March 2025

    Insurance Edge

    Our rewrite work on policy documents and terms and conditions document is discussed here in Insurance Edge.

  • 3rd March 2025

    Insurance Post

    Peter Roper writes for the Insurance Post discussing our analysis of the Pet Insurance sector.

Spotted one of our awards?

Our customer experience ribbons, product ratings and awards help you find a financial provider who’s offering a fairer deal.

Find out more about our ribbons & endorsements

Tell us your story

If you’re a consumer having problems with a financial services firm, please get in touch.

Our latest webinar

Customer journeys are set to be under the regulatory microscope in 2025.

The FCA has highlighted digital journeys in consumer credit as a key point of focus for the year ahead.

So, how can firms ensure that their digital journeys meet the regulator’s raised expectations?

Join us as we explore the following key questions:

How should firms analyse digital journeys?

How can firms use behavioural science to improve journeys and customer outcomes?

Best practice from the sector.

Creating effective digital customer journeys webinar
  • 12th March 2025

    The Financial Times

    James Daley is quoted in this article about the closure of UK payments watchdog.

  • 11th March 2025

    Health & Protection

    Tim Hogg’s comments are featured in this article about the protection market review.

  • 11th March 2025

    Insurance Times

    The Insurance Times discuss the FCA review of premium finance and features the thoughts of Tim Hogg.

  • 10th March 2025

    The Times

    James Daley is quoted in the Times’ article on the funeral plan market.

  • 8th March 2025

    IFA Magazine

    In this article about the gender investment gap, Shepherd’s Friendly Clear and Simple mark awarded by Fairer Finance, is discussed.

  • 7th March 2025

    FT Adviser

    Tim Hogg writes for the FT adviser about the divides in Investing.

  • 6th March 2025

    Insurance Edge

    Our rewrite work on policy documents and terms and conditions document is discussed here in Insurance Edge.

  • 3rd March 2025

    Insurance Post

    Peter Roper writes for the Insurance Post discussing our analysis of the Pet Insurance sector.

Ready to claim your ribbons?

Our customer experience ribbons, product ratings and design awards mark out the fairest of financial services firms.

Find out more about our ribbons & endorsements

A lovely cup of coffee

Let’s work together

If you're a business wanting to deliver better customer outcomes then we'd love to hear from you. We prefer to receive emails.

Our latest webinar

The fourth webinar in our Consumer Duty Series is available to watch and download now. Our panel explain when to carry out consumer testing, and how to do it.

  • 12th March 2025

    The Financial Times

    James Daley is quoted in this article about the closure of UK payments watchdog.

  • 11th March 2025

    Health & Protection

    Tim Hogg’s comments are featured in this article about the protection market review.

  • 11th March 2025

    Insurance Times

    The Insurance Times discuss the FCA review of premium finance and features the thoughts of Tim Hogg.

  • 10th March 2025

    The Times

    James Daley is quoted in the Times’ article on the funeral plan market.

  • 8th March 2025

    IFA Magazine

    In this article about the gender investment gap, Shepherd’s Friendly Clear and Simple mark awarded by Fairer Finance, is discussed.

  • 7th March 2025

    FT Adviser

    Tim Hogg writes for the FT adviser about the divides in Investing.

  • 6th March 2025

    Insurance Edge

    Our rewrite work on policy documents and terms and conditions document is discussed here in Insurance Edge.

  • 3rd March 2025

    Insurance Post

    Peter Roper writes for the Insurance Post discussing our analysis of the Pet Insurance sector.

A lovely cup of coffee

Let’s work together

If you're looking to develop evidence-based policy and understand the customer perspective then we'd love to hear from you. We prefer to receive emails.