How we're making finance fairer

We’re here to help you get a better deal

Our unique research rates banks and insurers so you can choose products and providers with confidence.

How we're making finance fairer

We're here to help you deliver better customer outcomes

We advise the UK's largest providers on how to communicate more clearly, improve customer experiences, and set fair prices.

How we're making finance fairer

We're here to help you create a fairer market

We engage with regulators, government, and industry bodies helping to influence and shape new pieces of legislation and regulation.

Our ratings

We rate more than 1000 financial services brands across our customer experience and product ratings. How fair is your bank, building society or insurer?

  • 21st June 2024

    Reuters

    James Daley was quoted in an article written by Reuters on June 21st 2024 about consumer-focused lending.

  • 20th June 2024

    Insurance Times

    Insurance Times wrote an article on June 20th 2024 about pricing and reputational challenges facing insurance firms that features the comments of James Daley.

  • 13th June 2024

    Daily Mail

    James Daley was quoted in an article by the Daily Mail published on 15th June 2024 about Waitrose supermarkets.

  • 10th June 2024

    Insurance Post

    Head of Research Oliver Crawford wrote an article for the Insurance Post on 10th June 2024 with analysis of the Fairer Finance Customer Experience Ratings in Home Insurance.

  • 6th June 2024

    Insurance Post

    James Daley wrote an article for the Insurance Post on June 6th 2024 about the impact of the general election on insurance.

  • 3rd June 2024

    The Times

    The Times published an article on June 2nd 2024 about car insurance claims, featuring the thoughts of James Daley.

  • 28th May 2024

    Insurance Times

    The Insurance Times published an article on May 28th 2024 about Consumer Trust in the Insurance industry.

  • 15th May 2024

    The Sun

    James Daley was quoted in The Sun's article on Car Finance published on 11th May 2024.

Spotted one of our awards?

Our customer experience ribbons, product ratings and awards help you find a financial provider who’s offering a fairer deal.

Find out more about our ribbons & endorsements

Tell us your story

If you’re a consumer having problems with a financial services firm, please get in touch.

Our latest webinar

The second webinar in our Consumer Duty Series is available to watch and download now. Our panel explain what a good fair value test looks like, the fair distribution of customer outcomes and how much is too much, when it comes to commission and profit margins.

  • 21st June 2024

    Reuters

    James Daley was quoted in an article written by Reuters on June 21st 2024 about consumer-focused lending.

  • 20th June 2024

    Insurance Times

    Insurance Times wrote an article on June 20th 2024 about pricing and reputational challenges facing insurance firms that features the comments of James Daley.

  • 13th June 2024

    Daily Mail

    James Daley was quoted in an article by the Daily Mail published on 15th June 2024 about Waitrose supermarkets.

  • 10th June 2024

    Insurance Post

    Head of Research Oliver Crawford wrote an article for the Insurance Post on 10th June 2024 with analysis of the Fairer Finance Customer Experience Ratings in Home Insurance.

  • 6th June 2024

    Insurance Post

    James Daley wrote an article for the Insurance Post on June 6th 2024 about the impact of the general election on insurance.

  • 3rd June 2024

    The Times

    The Times published an article on June 2nd 2024 about car insurance claims, featuring the thoughts of James Daley.

  • 28th May 2024

    Insurance Times

    The Insurance Times published an article on May 28th 2024 about Consumer Trust in the Insurance industry.

  • 15th May 2024

    The Sun

    James Daley was quoted in The Sun's article on Car Finance published on 11th May 2024.

Ready to claim your ribbons?

Our customer experience ribbons, product ratings and design awards mark out the fairest of financial services firms.

Find out more about our ribbons & endorsements

Let’s work together

If you're a business wanting to deliver better customer outcomes then we'd love to hear from you. We prefer to receive emails.

Our latest webinar

The second webinar in our Consumer Duty Series is available to watch and download now. Our panel explain what a good fair value test looks like, the fair distribution of customer outcomes and how much is too much, when it comes to commission and profit margins.

  • 21st June 2024

    Reuters

    James Daley was quoted in an article written by Reuters on June 21st 2024 about consumer-focused lending.

  • 20th June 2024

    Insurance Times

    Insurance Times wrote an article on June 20th 2024 about pricing and reputational challenges facing insurance firms that features the comments of James Daley.

  • 13th June 2024

    Daily Mail

    James Daley was quoted in an article by the Daily Mail published on 15th June 2024 about Waitrose supermarkets.

  • 10th June 2024

    Insurance Post

    Head of Research Oliver Crawford wrote an article for the Insurance Post on 10th June 2024 with analysis of the Fairer Finance Customer Experience Ratings in Home Insurance.

  • 6th June 2024

    Insurance Post

    James Daley wrote an article for the Insurance Post on June 6th 2024 about the impact of the general election on insurance.

  • 3rd June 2024

    The Times

    The Times published an article on June 2nd 2024 about car insurance claims, featuring the thoughts of James Daley.

  • 28th May 2024

    Insurance Times

    The Insurance Times published an article on May 28th 2024 about Consumer Trust in the Insurance industry.

  • 15th May 2024

    The Sun

    James Daley was quoted in The Sun's article on Car Finance published on 11th May 2024.

Let’s work together

If you're looking to develop evidence-based policy and understand the customer perspective then we'd love to hear from you. We prefer to receive emails.