Our ratings
We rate more than 1000 financial services brands across our customer experience and product ratings. How fair is your bank, building society or insurer?
How we're making finance fairer
We’re here to help you get a better deal
Our unique research rates banks and insurers so you can choose products and providers with confidence.
How we're making finance fairer
We're here to help you deliver better customer outcomes
We advise the UK's largest providers on how to communicate more clearly, improve customer experiences, and set fair prices.
How we're making finance fairer
We're here to help you create a fairer market
We engage with regulators, government, and industry bodies helping to influence and shape new pieces of legislation and regulation.
Our impact
We’re making a noise - Fairer Finance gets regular coverage in print, and on radio and television.
Our insights
Get the latest research, insight and news from the Fairer Finance team.
26th November 2024
Can High Cancellation Fees in Funeral Plans Be Justified?
With rising concerns over fairness and consumer harm, high cancellation fees in the prepaid funerals market may soon face greater regulatory scrutiny
Read more
20th November 2024
How can travel insurers help customers choose an appropriate policy?
As the number of complaints in travel insurance increases, what can providers do to help customers find the right policy for them?
Read more
Spotted one of our awards?
Our customer experience ribbons, product ratings and awards help you find a financial provider who’s offering a fairer deal.
Tell us your story
If you’re a consumer having problems with a financial services firm, please get in touch.
Our latest webinar
As firms work to embed the Consumer Duty, many are grappling with how to effectively test consumer understanding.
In this insightful session, we covered:
- When to Carry Out Consumer Testing: Identifying the key moments in your customer journey where testing can make the greatest impact.
- When Testing Might Not Be Necessary: Understanding scenarios where alternative approaches can suffice, saving time and resources.
- Best Practices from the Sector: Learning from industry examples of successful consumer testing and strategies that drive results.
This webinar provided practical guidance to help firms refine their approach to consumer testing, ensuring compliance while enhancing customer outcomes.
Our impact
We’re making a noise - Fairer Finance gets regular coverage in print, and on radio and television.
Our insights
Get the latest research, insight and news from the Fairer Finance team.
26th November 2024
Can High Cancellation Fees in Funeral Plans Be Justified?
With rising concerns over fairness and consumer harm, high cancellation fees in the prepaid funerals market may soon face greater regulatory scrutiny
Read more
20th November 2024
How can travel insurers help customers choose an appropriate policy?
As the number of complaints in travel insurance increases, what can providers do to help customers find the right policy for them?
Read more
Ready to claim your ribbons?
Our customer experience ribbons, product ratings and design awards mark out the fairest of financial services firms.
Let’s work together
If you're a business wanting to deliver better customer outcomes then we'd love to hear from you. We prefer to receive emails.
Our insights
Get the latest research, insight and news from the Fairer Finance team.
26th November 2024
Can High Cancellation Fees in Funeral Plans Be Justified?
With rising concerns over fairness and consumer harm, high cancellation fees in the prepaid funerals market may soon face greater regulatory scrutiny
Read more
20th November 2024
How can travel insurers help customers choose an appropriate policy?
As the number of complaints in travel insurance increases, what can providers do to help customers find the right policy for them?
Read more
Our latest webinar
The second webinar in our Consumer Duty Series is available to watch and download now. Our panel explain what a good fair value test looks like, the fair distribution of customer outcomes and how much is too much, when it comes to commission and profit margins.
Our impact
We’re making a noise - Fairer Finance gets regular coverage in print, and on radio and television.
Let’s work together
If you're looking to develop evidence-based policy and understand the customer perspective then we'd love to hear from you. We prefer to receive emails.