How we're making finance fairer

FAIRER FINANCE FIRST WEBINAR AVAILABLE NOW

FAIRER FINANCE TALKS

FAIRER FINANCE FIRST WEBINAR AVAILABLE NOW

The first webinar in the Consumer Duty Series is available to watch and download now.

Financial Conduct Authority - Finalised Guidance

CONSUMER DUTY

Financial Conduct Authority - Finalised Guidance

Drawing on our expertise is cited by the FCA as a key way to improve consumer understanding: "Firms may wish to consider external support and guidance available on how [consumer understanding] can be achieved, such as Fairer Finance’s work on readability." (Consumer Duty Finalised Guidance, para 8.35) To find out more about our work on readability, please see the "our work with businesses" page.

Which provider has the happiest customers?

New Customer Experience ratings

Which provider has the happiest customers?

Our latest set of Autumn 2023 Customer Experience Ratings is now live. Find out how transparent providers are being, how well they handle complaints, and whose customers trust their provider the most.

The Fairer Finance Trust in Banking Index

The Fairer Finance Trust in Banking Index

The Fairer Finance Trust in Banking Index

Our polling shows that trust in banks has risen over the last eight years but may now be levelling off or even declining in mortgage lenders.

Improving disclosure in the consumer credit market

Research Report

Improving disclosure in the consumer credit market

Our latest research report reveals how consumers struggle to understand the complexities of the credit card market

We make it hard to get 5-stars

Product ratings

We make it hard to get 5-stars

A maximum of 15% of products in any sector receive 5-stars from us - and often far fewer. That means our ratings are more challenging for companies and more meaningful for customers.

Our research reports take a close look at important issues

Research reports

Our research reports take a close look at important issues

We partner with businesses to carry out research reports which expose areas of consumer detriment, and which seek practical solutions. Our reports influence decision-makers in government and the regulatory sphere and can be the catalyst for change.

Our work with business

Improving customer outcomes

Our work with business

We've worked with some of the UK's largest financial service providers - helping them to communicate clearly with their customers.

Who are we and how do we make our money?

About us

Who are we and how do we make our money?

Read a message from Fairer Finance founder, James Daley.

Leeds Building Society

Case Study

Leeds Building Society

How we helped Leeds Building Society prepare for the Consumer Duty

Some of our happy clients

Our work

Some of our happy clients

We've worked with some of the largest financial providers in the UK. See a list of some of them.