All the latest insight and commentary from James Daley and the Fairer Finance team.
Blog
18 July 2018
Does your firm act in its customers' best interests?
The FCA is looking at whether to introduce a "duty of care" for financial services firms - raising the bar in terms of how companies treat their customers. Most companies would have work to do to reach it.
Blog
4 July 2018
Is Tech the Future of Terms and Conditions?
Many providers still struggle to create clear and simple documents. Could technology provide the answer?
Blog
3 July 2018
Staying ahead of the fraudsters
Dealing with nuisance calls is a nuisance. Get it wrong, and it could cost a fortune. Mark McLaren has some tips for staying safe.
Blog
25 June 2018
A chance to clean up the funeral market
Customers have been taken advantage of in the funeral market, with prices soaring, but no commensurate improvements in quality. The regulator is finally getting involved.
Blog
18 June 2018
How to get robo-advice to work? Try being human.
A number of financial services providers are looking to robots to deliver advice to consumers. But are they at risk of repeating the same old mistakes?
1 June 2018
A win for Fairer Finance's funeral plan campaign
The government has announced plans to regulate the funeral plan sector, while the CMA also launches a market study into the at-need funeral sector. Two important wins for consumers.
Blog
1 May 2018
The second hand ticket scam
Buying event tickets can be a rollercoaster ride. Here's how to strap in and not get injured
Blog
16 April 2018
The pitfalls of pet insurance co-payments
The complex concept of co-payments. Are insurers doing enough to explain it to consumers?
Blog
16 April 2018
What does an ideal quote process look like?
Aviva's new quote process is good, but could it be even shorter? And what would the perfect journey look like?
Blog
16 April 2018
The importance of clear customer communications in Open Banking
API? TPP? PSD2? Providers are struggling to communicate Open Banking to consumers simply.