All the latest insight and commentary from James Daley and the Fairer Finance team.
Blog
26 October 2017
The problems with polling
Looking only at customer polling scores can make companies blinkered. So what can be done?
Blog
26 October 2017
Why website accessibility matters
In our latest set of Customer Experience Ratings we assessed providers' website accessibility. Here's why it should be a priority for every organisation.
Blog
26 September 2017
The search for insurance quality goes on
The CMA's report into comparison sites leaves many of the problems in the sector on the table
Blog
20 September 2017
Pet insurance policy documents are a dog's dinner
Read them carefully or risk being underinsured.
Blog
15 September 2017
The IPID cometh
Do you know what an IPID is? They'll be mandatory in the insurance industry in less than six months time.
Blog
15 August 2017
Challenger banks putting style over substance
Atom Bank has released a series of interviews with its new strategic advisor Will I Am. Metrobank has dog bowls. But does any of that matter?
Blog
9 August 2017
Five ways insurers can increase consumer trust
Companies are continually looking for different and innovative ways to increase their customers' trust in them. But trust still remains low. We talk through five methods every insurer should be taking to increase it.
Blog
7 August 2017
What's driving the equity release market's rapid growth?
More than £700m was released from people's homes via equity release in the second quarter of this year - almost as much as was released in the whole of 2011.
Blog
2 August 2017
What is a readability score – and why should you be using it?
A growing number of firms are trying to simplify their terms & conditions. Readability grades are a useful tool to measure progress.
Blog
19 July 2017
Victory for our campaign to ban charges for paying by card
The Treasury has confirmed that charges for paying by all cards - as well as Paypal - will be banned from January. Now we need to make sure these new rules are enforced.