Blog

By James Daley

Funeral directors are making good money at the expense of vulnerable customers. Surely, this is a market which is ripe for some formal regulation.

By James Daley

How Royal Mail and HMRC work together to ruin people's birthdays.

By James Daley

Do you know what will happen to your money when your fixed rate savings account matures? You might be surprised by the truth.

By James Daley

The CMA's two year inquiry into retail banking is nearing an end. It includes some useful suggestions to help consumers, but looks unlikely to increase the amount of switching.

By James Daley

Insurers are hungry for ever more information about us. But their obsession with the data stops them making human decisions. It's no wonder the public don't trust them.

By James Daley

The carpet market has more than a few similarities with the world of banking and insurance. It's easy to get ripped off.

By James Daley

Sunlife's latest press release does a great job at drawing attention to one of its worst failings

By James Daley

If people understood the small print in their travel insurance policy, they'd never go and see their doctor. Surely it's time for a rethink about what can and can't be excluded from the average insurance contract.

By James Daley

Insurers and banks are masterful at getting customers to give their consent to receiving spam emails and letters. It's time the regulator was given some teeth to fight against them.

By James Daley

The head of London's police force sparked controversy last week, by claiming that consumers should be left paying the bill for bank fraud if they don't keep their virus software up to date. If he were listened to, confidence in banking would collapse.