All the latest insight and commentary from James Daley and the Fairer Finance team.
Blog
11 June 2015
Comparison sites must put customers first
Dispatches embarrassed Confused.com into pulling down its savings account comparison tool. But there are plenty of other examples of profit being put before customer needs in the comparison site sector.
Blog
8 June 2015
Can government owned Lloyds justify paying its spin doctor £2m?
Eleven senior directors at Lloyds shared in a £30m handout for their work over the past three years. One of them was the head of corporate affairs.
Blog
4 June 2015
Could Lloyds chief be the next to have his bonus clawed back?
Lloyds is to be fined over 100m for failings in its PPI complaints handling, just weeks after shareholders approved an 11m pay package for its CEO. Will he have to give his bonus back?
Blog
2 June 2015
Has your bank been picking your pocket while you’re on your holidays?
Banks and credit card companies continue to charge far too much for using your plastic overseas. It's time for the regulator to get involved.
Blog
25 May 2015
If banks treated their customers like train operators do, they’d be fined millions
The news that Southern Trains has been fining passengers who were forced to stand in First Class because of overcrowding is the latest sorry tale from a market that is failing consumers.
Blog
19 May 2015
Banking challengers join forces
Metrobank and Zopa have joined forces in their battle to challenge their bigger rivals. But can their combined might crack this sticky market?
Blog
15 May 2015
The curse of the pre-ticked box
The internet has made it easier for companies to get customers to make decisions that they don't know they're making. It's a practice that has to stop.
Blog
11 May 2015
The true cost of paying monthly for your insurance
Insurers are failing to be upfront with customers about the cost of paying monthly. But should there be any cost at all?
Blog
1 May 2015
Nationwide’s campaign exposes another credit card rip-off
Many banks trick their customers into paying interest on their credit card - even when they're on a 0% deal. But Nationwide has launched a new campaign to expose these sneaky tactics.
Blog
24 April 2015
First Great Western’s Great Train Robbery continues
My battle to reclaim a £109 penalty fare from First Great Western still seems to be going nowhere. So we're off to court. And if they win, what will they have achieved except a large legal bill?