All the latest insight and commentary from James Daley and the Fairer Finance team.
Blog
5 March 2015
Time for insurers to come clean on renewal
Moneysupermarket has launched a new campaign calling for a fairer deal for customers when they renew their insurance. It's a worthy cause, led by a company that has the power to make it happen.
Blog
24 February 2015
Who are the worst banks and insurers at handling complaints?
The latest Financial Ombudsman Service complaints figures demonstrate that cultural change has barely begun within most banks and insurers.
Blog
20 February 2015
A new quality mark for clear terms & conditions…but no one qualifies
In our campaign to clear up terms and conditions, we've launched a new quality mark for documents with clear design and simple language. Unfortunately, we've not yet found anyone that meets our criteria.
Blog
17 February 2015
An unfair advantage?
The Post Office and National Savings & Investments are both government owned. In the world of personal finance, it gives them a special appeal which is hard for others to compete with.
Blog
11 February 2015
Does it matter if I don’t understand what I’m buying?
The world of financial services is complex, and most people don't have a full understanding of the investments, insurances, bank accounts and loans they are buying. Does it matter?
Blog
10 February 2015
A masterclass in bad customer service
First Great Western continue to stand by their policy of profiting from their customers' mistakes. It's time to challenge this in the courts.
Blog
5 February 2015
What’s a fair penalty for a mistake?
Airlines, credit card companies and train operators revel in the business of handing out enormous penalties to customers who make a mistake. It's got to stop.
Blog
2 February 2015
We’ve changed our life insurance ratings
After some discussion with insurers, we've changed the way we present our life insurance ratings.
Blog
30 January 2015
With-profits finally on the way out
Legal & General's decision to close its with-profits fund to new business is the beginning of the end for this expensive, opaque investment.
Blog
27 January 2015
Do companies deliberately slow down your complaints?
The complaints process in some banks and insurers seems designed to tire the customer out until they can't be bothered to fight on anymore.