All the latest insight and commentary from James Daley and the Fairer Finance team.
Blog
20 February 2017
Customer Opinion - The Online Experience
We asked consumers what they thought about dealing with banks and insurers online, and the results are positive.
Blog
20 February 2017
Why don't insurers want to cover me for being stupid?
Insurers scoff at paying claims when someone has been stupid. But it's often an arbitrary line which pits them against honest customers.
Blog
13 February 2017
Is the new summary box for savings accounts working?
New FCA rules mean that savings providers must outline their products in a ‘summary box’. Is it helping customers?
Blog
30 January 2017
Comparison sites unfairly cashing in on life insurance commissions
The largest comparison sites are taking commissions of hundreds, sometimes thousands of pounds, for selling a life insurance policy.
Blog
27 January 2017
Red Card for Card Charges - a campaign roundup
We've seen several major airlines respond to our campaign by scrapping their credit card fees. But we're not finished yet.
Blog
26 January 2017
Is it OK for insurers to charge as much as they can get away with?
The FCA has published data showing how much insurers charge for some of their add-on insurances. The results suggest customers may be getting a raw deal.
Blog
23 January 2017
Gift card expiry dates need to be scrapped
Some retailers have gift card expiry dates as short as 8 weeks. It's time they were scrapped, and protections were increased for customers.
Blog
15 December 2016
Some good news for rail passengers at last
For years, train companies have remained immune to consumer rights legislation, using their advantage to profit from their customers' honest mistakes. Things are finally changing.
Blog
9 December 2016
Airlines finally getting the message on credit card charges
Fairer Finance's Red Card For Card Charges campaign is gaining momentum with two more major airlines scrapping their card charges
Blog
2 December 2016
What happened to Fairer Natwest?
RBS Group is having an identity crisis, and customers are unlikely to be the beneficiaries.