Blog

By Hilary Cooper

Your age and the car you drive aren't the only things that influence how much you'll pay for your insurance. But there's often little logic to what will get you the best price.

By James Daley

Cultural change has been a buzz phrase in financial services for almost a decade. A new report reveals what progress has been made.

By Matthew Brady

It’s easy to play it safe from a compliance perspective by flooding your customers with information. But that isn't really helping them.

By Oliver Broadhurst

Nearly £3 billion a year is wasted by customers on the wrong mortgage deal. Why is it so hard to see which deal is best for you?

By James Daley

European rules look set to put a stop to companies charging people to pay by debit or credit card. But charges for paying by Amex look set to remain.

By James Daley

A legal decision to increase compensation payments will add hundreds of pounds to young drivers' car insurance. When it happened in Ireland, people took to the streets in anger.

By Matthew Brady

Insurers have a duty to give clear information to their customers. Why are some still finding it so difficult?

By James Daley

Chancellor Philip Hammond is set to announce sweeping consumer reforms including a clampdown on bait and switch offers. It could create a headache for hundreds of businesses.

By Melissa Collett

New FOS data shows that the number of insurance complaints have dropped over the last six months - but why aren't we talking about the uphold rates?

By James Daley

True transparency means admitting when you're not the best - and being big enough to let your customers know who is.