All the latest insight and commentary from James Daley and the Fairer Finance team.
Blog
17 July 2017
Buying insurance through a consumer lens
Melissa Collett describes her recent experience as the 'customer' of an advised insurance sale.
7 July 2017
Time for funeral plan sector to be properly regulated
Fairer Finance launches a new report revealing concerns about consumer protection in the prepaid funeral plan sector.
Blog
19 June 2017
Everything you need to know about Fairer Finance's new star ratings
Too many companies are publishing ratings that aren't helping consumers make good decisions. We've launched a new set of ratings that we hope will be genuinely helpful.
Blog
19 June 2017
No protection for your Nectar points or airmiles
People spend a lifetime collecting loyalty points. But there's no protection if the scheme provider goes bust. And most travel insurance won't refund you if you book a holiday using points and something goes wrong.
Blog
16 June 2017
FOS stats reveal the rise of 'Swiss cheese' cover
Recent Financial Ombudsman Service stats show that the number of insurance complaints is increasing. How can the industry balance rising customer expectations with the race to the bottom on price?
Blog
6 June 2017
How can we get insurers to start rewarding loyalty again?
Customers are sick of getting a good deal in year one only to see prices rocket when renewal comes around. Surely, there's an answer to a problem that both the industry and its customers hate.
Blog
17 May 2017
Brand Under the Spotlight - Hastings Direct
Hastings Direct has jumped 20 places in our fairness ratings, driven by a sharp increase in its transparency score. Marketing Director Nicola Charles explains how it happened.
Blog
17 May 2017
Why companies fail at the FOS
One in three decisions by companies are being overturned. The reasons are entirely preventable.
Blog
17 May 2017
Why your brand needs a customer experience revolution
Customer experience is the key to success in the 21st century, so why are financial services playing catch up?
Blog
16 May 2017
The new rules that will force companies to act in customers' best interests
The Insurance Distribution Directive is due to come into force next February. It includes some radical new standards which many insurers are not prepared for.