HSBC

HSBC is one of the UK's, and the world's, largest banks. It is listed on both the Hong Kong Stock Exchange and the London Stock Exchange, where it is a member of the FTSE 100 Index.

As well as the main HSBC brand, the bank owns First Direct and M&S Bank. It provides a full range of banking services, inclusing current and savings accounts, credit cards, loans and mortgages. It also offers home and travel insurance, which are underwritten by Aviva.

HSBC

Bank accounts

Ranked 15th of 27 providers reviewed.

Customer happiness 53%
Customer trust 43%
Complaints performance 79%
Transparency rating 60%
Fairer Finance score
Reviewed Spring 2018
59%
Gold ribbon: first place

Credit cards

Ranked 19th of 35 providers reviewed.

Customer happiness 53%
Customer trust 47%
Complaints performance 79%
Transparency rating 62%
Fairer Finance score
Reviewed Spring 2018
60%
Gold ribbon: first place

Home insurance

Ranked 11th of 47 providers reviewed.

Customer happiness 56%
Customer trust 51%
Complaints performance 68%
Transparency rating 68%
Fairer Finance score
Reviewed Spring 2018
61%

Mortgages

Ranked 13th of 21 providers reviewed.

Customer happiness 56%
Customer trust 45%
Complaints performance 77%
Transparency rating 43%
Fairer Finance score
Reviewed Spring 2018
55%

Personal loans

Ranked 16th of 25 providers reviewed.

Customer happiness 48%
Customer trust 41%
Complaints performance 79%
Transparency rating 53%
Fairer Finance score
Reviewed Spring 2018
55%

Savings accounts

Ranked 30th of 36 providers reviewed.

Customer happiness 40%
Customer trust 42%
Complaints performance 79%
Transparency rating 64%
Fairer Finance score
Reviewed Spring 2018
56%
Gold ribbon: first place

Travel insurance

Ranked 18th of 56 providers reviewed.

Customer happiness 60%
Customer trust 50%
Complaints performance 68%
Transparency rating 42%
Fairer Finance score
Reviewed Spring 2018
55%

Home insurance

HSBC

Home Insurance

4 stars
Escape of water excess i £50
Matching sets i
Theft from outbuildings i £3,000
24hr helpline i
Alternative accommodation i 20% of sum insured or £80,000
Cover for keys/locks if lost i £1,000
Money in the home i £750
New for old i

Buildings insurance

HSBC

Home Insurance

4 stars
Cover for keys/locks if lost i £1,000
Matching sets i
Trace & access i £5,000
24hr helpline i
Alternative accommodation cover limit i 20% of sum insured or £80,000
Compulsory excess i £50
Cover for keys/locks if stolen i £1,000
Escape of water excess i £50
Property owner liability i £2,000,000

Contents insurance

HSBC

Home Insurance

4 stars
Cover for keys/locks if lost i £1,000
Matching sets i
Theft from outbuildings i £3,000
24hr helpline i
Alternative accomodation i £10,000
Cover for keys/locks if stolen i £1,000
Cycles included whilst in the home i Part of sum insured
Money in the home i £750
New for old i

Travel insurance

Annual multi-trip insurance

HSBC

Annual Trip

2 stars
Cancelling before travel i £5,000
Medical excess i £50
Personal possessions & baggage - damaged, lost or stolen i £0
Abandoning your trip i £5,000
Combined passport & travel i £750
Cutting trip short/curtailment i £5,000
Emergency medical cover and repatriation i £10,000,000
Lost or stolen cash i £300
Max trip duration i 31 days

Single trip insurance

HSBC

Single Trip

2 stars
Cancelling before travel i £5,000
Medical excess i £50
Personal possessions and baggage - damaged, lost or stolen i £0
Abandoning your trip i £5,000
Combined passport & travel i £750
Cutting trip short/curtailment i £5,000
Emergency medical cover and repatriation i £10,000,000
Lost or stolen cash i £300
Missed departure i £1,000

Travel insurance add-ons

Winter sports add-on

HSBC

Travel insurance

3 stars
Hiring replacement winter sports equipment i £200
Single item limit for owned equipment i £500
Ski equipment owned i £500
Avalanche closure i £200
Piste closure i £300
Single item limit for hired equipment i £400
Ski equipment hired i £400
Ski equipment owned excess i £50
Unused ski pass due to illness or injury i £200