HSBC

HSBC is one of the UK's, and the world's, largest banks. It is listed on both the Hong Kong Stock Exchange and the London Stock Exchange, where it is a member of the FTSE 100 Index.

As well as the main HSBC brand, the bank owns First Direct and M&S Bank. It provides a full range of banking services, inclusing current and savings accounts, credit cards, loans and mortgages. It also offers home and travel insurance, which are underwritten by Aviva.

HSBC
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Bank accounts

Ranked 22nd of 30 providers reviewed.

Customer happiness 53%
Customer trust 46%
Complaints performance 74%
Transparency rating 48%
Fairer Finance score
Reviewed Spring 2019
55%

Credit cards

Ranked 16th of 34 providers reviewed.

Customer happiness 53%
Customer trust 47%
Complaints performance 74%
Transparency rating 48%
Fairer Finance score
Reviewed Spring 2019
55%
Gold ribbon: first place

Home insurance

Ranked 4th of 47 providers reviewed.

Customer happiness 57%
Customer trust 56%
Complaints performance 83%
Transparency rating 65%
Fairer Finance score
Reviewed Spring 2019
65%
Gold ribbon: first place

Life insurance

Ranked 7th of 25 providers reviewed.

Claims score 99.89%
Complaints performance 91.06%
Transparency rating 43%
Fairer Finance score
Reviewed Spring 2019
78%

Mortgages

Ranked 16th of 23 providers reviewed.

Customer happiness 55%
Customer trust 48%
Complaints performance 73%
Transparency rating 32%
Fairer Finance score
Reviewed Spring 2019
52%

Personal loans

Ranked 11th of 24 providers reviewed.

Customer happiness 56%
Customer trust 48%
Complaints performance 74%
Transparency rating 56%
Fairer Finance score
Reviewed Spring 2019
59%

Savings accounts

Ranked 33rd of 42 providers reviewed.

Customer happiness 42%
Customer trust 43%
Complaints performance 74%
Transparency rating 62%
Fairer Finance score
Reviewed Spring 2019
55%
Gold ribbon: first place

Travel insurance

Ranked 14th of 59 providers reviewed.

Customer happiness 59%
Customer trust 52%
Complaints performance 83%
Transparency rating 31%
Fairer Finance score
Reviewed Spring 2019
56%

Credit cards

0% balance transfers

HSBC

Premier

3 stars
Balance transfer rate during promotional period i 0%
Duration of offer period for 0% balance transfers i 18 months
Representative APR i 18.90%
Risk based? i
Representative balance transfer rate i 1.46%

HSBC

Rewards

2 stars
Balance transfer rate during promotional period i 0%
Duration of offer period for 0% balance transfers i 6 months
Representative APR i 21.90%
Risk based? i
Representative balance transfer rate i 1.67%

HSBC

Balance Transfer Credit Card

2 stars
Balance transfer rate during promotional period i 0%
Duration of offer period for 0% balance transfers i 25 months
Representative APR i 21.90%
Risk based? i
Representative balance transfer rate i 1.67%

HSBC

Purchase Plus

2 stars
Balance transfer rate during promotional period i 0%
Duration of offer period for 0% balance transfers i 18 months
Representative APR i 22.90%
Risk based? i
Representative balance transfer rate i 1.74%

0% purchases

HSBC

Purchase Plus

4 stars
Purchase rate during promotional period i 0%
Duration of offer period for 0% purchases i 18 months
Representative APR i 22.90%
Risk based? i
Representative purchase rate i 1.74%
Number of days before interest is charged on purchases i 56 days

HSBC

Premier

4 stars
Purchase rate during promotional period i 0%
Duration of offer period for 0% purchases i 9 months
Representative APR i 18.90%
Risk based? i
Representative purchase rate i 1.46%
Number of days before interest is charged on purchases i 56 days

HSBC

Balance Transfer Credit Card

3 stars
Purchase rate during promotional period i 0%
Duration of offer period for 0% purchases i 3 months
Representative APR i 21.90%
Risk based? i
Representative purchase rate i 1.67%
Number of days before interest is charged on purchases i 56 days

HSBC

Rewards

3 stars
Purchase rate during promotional period i 0%
Duration of offer period for 0% purchases i 6 months
Representative APR i 21.90%
Risk based? i
Representative purchase rate i 1.67%
Number of days before interest is charged on purchases i 56 days

Cashback and rewards

HSBC

Premier World Elite

5 stars
Reward extras i Airport lounge access (LoungeKey programme), Free unlimited Wi-Fi (via Boingo), 10% discount on hotels booked through Expedia and through Agoda, 12 months Expedia+ Gold membership, 24/7 worldwide assistance, HSBC Premier Privileges (discounts and experiences)
Estimated amount of money customers get back in the 1st year (minus annual fee) i £439.46
Estimated amount of money customers get back after the 1st year (minus annual fee) i £239.46
Risk based? i
Annual fee after 1st year i £195
Foreign purchase fee i 2.99%

HSBC

Premier

4 stars
Reward extras i Extended warranty cover (2 years on selected household appliances), Airport lounge access (LoungeKey programme), Free unlimited Wi-Fi (via Boingo), 10% discount on hotels booked through Expedia and through Agoda, 12 months Expedia+ Gold membership, 24/7 worldwide assistance, HSBC Premier Privileges (discounts and experiences)
Estimated amount of money customers get back in the 1st year (minus annual fee) i £282.36
Estimated amount of money customers get back after the 1st year (minus annual fee) i £282.36
Risk based? i
Annual fee after 1st year i £0
Foreign purchase fee i 2.99%

HSBC

Rewards

4 stars
Reward extras i
Estimated amount of money customers get back in the 1st year (minus annual fee) i £109.55
Estimated amount of money customers get back after the 1st year (minus annual fee) i £84.55
Risk based? i
Annual fee after 1st year i £0
Foreign purchase fee i 2.99%

Foreign use

HSBC

Balance Transfer Credit Card

2 stars
Representative APR i 21.90%
Foreign purchase fee i 2.99%
Foreign withdrawal fee i 2.99%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 1.67%

HSBC

Purchase Plus

2 stars
Representative APR i 22.90%
Foreign purchase fee i 2.99%
Foreign withdrawal fee i 2.99%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 1.74%

HSBC

Premier

2 stars
Representative APR i 18.90%
Foreign purchase fee i 2.99%
Foreign withdrawal fee i 2.99%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 1.46%

HSBC

Student

2 stars
Representative APR i 18.90%
Foreign purchase fee i 2.99%
Foreign withdrawal fee i 2.99%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 1.46%

HSBC

Rewards

2 stars
Representative APR i 21.90%
Foreign purchase fee i 2.99%
Foreign withdrawal fee i 2.99%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 1.67%

HSBC

Classic

1 stars
Representative APR i 29.90%
Foreign purchase fee i 2.99%
Foreign withdrawal fee i 2.99%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 2.21%

HSBC

Premier World Elite

1 stars
Representative APR i 59.30%
Foreign purchase fee i 2.99%
Foreign withdrawal fee i 2.99%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 1.46%

Low rate

HSBC

Classic

3 stars
Representative APR i 29.90%
Representative cash transaction rate i 2.21%
Representative purchase rate i 2.21%
Risk based? i
Representative balance transfer rate i 2.21%
Representative money transfer rate i 2.21%

HSBC

Student

2 stars
Representative APR i 18.90%
Representative cash transaction rate i 1.78%
Representative purchase rate i 1.46%
Risk based? i
Representative balance transfer rate i
Representative money transfer rate i

Money transfers

HSBC

Premier

5 stars
Money transfer rate during promotional period i 0%
Duration of 0% offer period for money transfers i 18 months
Representative APR i 18.90%
Risk based? i
Money transfer fee during promotional period i 1.40%
Representative cash transaction rate i 1.46%

HSBC

Purchase Plus

4 stars
Money transfer rate during promotional period i 0%
Duration of 0% offer period for money transfers i 18 months
Representative APR i 22.90%
Risk based? i
Money transfer fee during promotional period i 2.99%
Representative cash transaction rate i 2.08%

HSBC

Balance Transfer Credit Card

4 stars
Money transfer rate during promotional period i 0%
Duration of 0% offer period for money transfers i 25 months
Representative APR i 21.90%
Risk based? i
Money transfer fee during promotional period i 1.40%
Representative cash transaction rate i 2.08%

HSBC

Rewards

3 stars
Money transfer rate during promotional period i 0%
Duration of 0% offer period for money transfers i 6 months
Representative APR i 21.90%
Risk based? i
Money transfer fee during promotional period i 2%
Representative cash transaction rate i 2.08%

HSBC

Classic

1 stars
Money transfer rate during promotional period i
Duration of 0% offer period for money transfers i
Representative APR i 29.90%
Risk based? i
Money transfer fee during promotional period i
Representative cash transaction rate i 2.21%

HSBC

Premier World Elite

1 stars
Money transfer rate during promotional period i
Duration of 0% offer period for money transfers i
Representative APR i 59.30%
Risk based? i
Money transfer fee during promotional period i
Representative cash transaction rate i 1.46%

Home insurance

HSBC

Home Insurance

4 stars
Escape of water excess i £50
Matching sets i
Theft from outbuildings i £3,000
24hr helpline i
Alternative accommodation i 20% of sum insured or £80,000
Cover for keys/locks if lost i £1,000
Money in the home i £750
New for old i

Buildings insurance

HSBC

Home Insurance

4 stars
Trace & access i £5,000
Matching sets i
Cover for keys/locks if lost i £1,000
Compulsory excess i £50
Escape of water excess i £50
Alternative accommodation cover limit i 20% of sum insured or £80,000
Cover for keys/locks if stolen i £1,000
Property owner liability i £2,000,000
24hr helpline i

Contents insurance

HSBC

Home Insurance

4 stars
Theft from outbuildings i £3,000
Matching sets i
Cover for keys/locks if lost i £1,000
Cycles included whilst in the home i Part of sum insured
New for old i
Alternative accomodation i £10,000
Money in the home i £750
Cover for keys/locks if stolen i £1,000
24hr helpline i

Travel insurance

Annual multi-trip insurance

HSBC

Annual trip (with baggage cover)

3 stars
Medical excess i £50
Cancelling before travel i £5,000
Personal possessions & baggage - damaged, lost or stolen i £1,500
Max trip duration i 31 days
Emergency medical cover and repatriation i £10,000,000
Cutting trip short/curtailment i £5,000
Abandoning your trip i £5,000
Lost or stolen cash i £300
Combined passport & travel i £750
Natural disaster relocation cover i Optional
Natural disaster baggage cover i
Mental health cover i

HSBC

Annual Trip

2 stars
Medical excess i £50
Cancelling before travel i £5,000
Personal possessions & baggage - damaged, lost or stolen i £0
Max trip duration i 31 days
Emergency medical cover and repatriation i £10,000,000
Cutting trip short/curtailment i £5,000
Abandoning your trip i £5,000
Lost or stolen cash i £300
Combined passport & travel i £750
Natural disaster relocation cover i Optional
Natural disaster baggage cover i
Mental health cover i

Single trip insurance

HSBC

Single trip (with baggage cover)

3 stars
Medical excess i £50
Cancelling before travel i £5,000
Personal possessions and baggage - damaged, lost or stolen i £1,500
Emergency medical cover and repatriation i £10,000,000
Cutting trip short/curtailment i £5,000
Missed departure i £1,000
Abandoning your trip i £5,000
Lost or stolen cash i £300
Combined passport & travel i £750

HSBC

Single Trip

2 stars
Medical excess i £50
Cancelling before travel i £5,000
Personal possessions and baggage - damaged, lost or stolen i £0
Emergency medical cover and repatriation i £10,000,000
Cutting trip short/curtailment i £5,000
Missed departure i £1,000
Abandoning your trip i £5,000
Lost or stolen cash i £300
Combined passport & travel i £750

Winter sports add-on

HSBC

Travel insurance

3 stars
Ski equipment owned i £500
Single item limit for owned equipment i £500
Hiring replacement winter sports equipment i £200
Ski equipment owned excess i £50
Ski equipment hired i £400
Single item limit for hired equipment i £400
Avalanche closure i £200
Piste closure i £300
Unused ski pass due to illness or injury i £200