Better known as directory enquiries provider, 118 118 also offers personal loans and credit cards under the 118 118 Money brand.

118 118 Money is a trading name of Madison CF UK, was established in 2013, and its offices are based in Cardiff.

Madison CF UK is a sister company of The Number UK, formerly known as Infonxx UK Limited until 2002. It provides the directory enquiries service for 118 118, as well as many other brands across Europe and the United States.

Our customer experience ratings for 118 118 Money

Our unique Customer Experience Ratings help consumers find companies that offer a good service.

Personal loans

Ranked 22nd of 22 providers reviewed


Customer happiness score 25.36%
Customer trust score 22.44%
Complaints performance 74.42%
Transparency rating 49.18%

Fairer Finance Score

Reviewed Autumn 2026

42.85%