Bank accounts
Start your search for good value bank accounts by taking a look at Fairer Finance's latest ratings.
Our ratings are designed to help customers make more informed decisions, but they should not be taken as recommendations or advice. Every customer has different needs, and our ratings are simply designed as a shortcut to help consumers make sense of the complex world of financial products.
These are our customer experience ratings from our Autumn 2026 batch, published 25 September 2026.
|
Brand
|
Customer happiness score
|
Customer trust score
|
Complaints
|
Transparency
|
Overall
|
|
|---|---|---|---|---|---|---|
|
Nationwide
|
74% | 77% | 74% | 92% | 79% |
|
|
First Direct
|
79% | 75% | 70% | 88% | 78% |
|
|
Starling
|
73% | 70% | 77% | 87% | 77% |
|
|
Cumberland Building Society
|
78% | 75% | 68% | 70% | 73% |
|
Monzo
|
71% | 75% | 68% | 70% | 71% |
|
Bank of Scotland
|
59% | 63% | 71% | 83% | 69% |
| Virgin Money | 57% | 57% | 69% | 92% | 69% | |
| Santander | 55% | 60% | 70% | 90% | 69% | |
| Lloyds Bank | 58% | 62% | 70% | 82% | 68% | |
| Chase | 68% | 70% | 67% | 66% | 68% | |
| Co-operative Bank | 62% | 65% | 62% | 80% | 68% | |
| Halifax | 56% | 59% | 71% | 83% | 67% | |
| Barclays | 56% | 61% | 71% | 80% | 67% | |
| Revolut | 71% | 73% | 72% | 51% | 67% | |
| Ulster Bank | 53% | 65% | 67% | 80% | 67% | |
| Danske Bank | 54% | 66% | 76% | 68% | 66% | |
| NatWest | 56% | 59% | 67% | 79% | 66% | |
| AIB | 53% | 59% | 76% | 72% | 65% | |
| HSBC | 49% | 53% | 70% | 87% | 65% | |
| TSB | 51% | 57% | 73% | 78% | 65% | |
| Metro Bank | 53% | 59% | 67% | 75% | 63% | |
| Royal Bank of Scotland | 51% | 52% | 66% | 79% | 62% | |
| thinkmoney | 53% | 59% | 68% | 57% | 59% |
Customer experience ratings from our Autumn 2026 batch, published 25 September 2026