Mortgages
Start your search for good value mortgages by taking a look at Fairer Finance's latest ratings.
Our ratings are designed to help customers make more informed decisions, but they should not be taken as recommendations or advice. Every customer has different needs, and our ratings are simply designed as a short cut to help consumers make sense of the complex world of financial products.
These are our customer experience ratings from our Autumn 2026 batch, published 25 September 2026.
|
Brand
|
Customer happiness score
|
Customer trust score
|
Complaints
|
Transparency
|
Overall
|
|
|---|---|---|---|---|---|---|
|
Nationwide
|
66% | 67% | 77% | 82% | 73% |
|
|
Coventry Building Society
|
58% | 61% | 88% | 77% | 71% |
|
|
Skipton Building Society
|
63% | 63% | 73% | 79% | 69% |
|
|
Bank of Scotland
|
65% | 61% | 78% | 71% | 69% |
|
|
Principality Building Society
|
72% | 61% | 77% | 63% | 68% |
|
|
Lloyds Bank
|
60% | 65% | 77% | 68% | 68% |
|
First Direct
|
64% | 65% | 76% | 65% | 67% |
|
|
Yorkshire Building Society
|
56% | 50% | 74% | 87% | 67% |
|
|
Barclays
|
60% | 60% | 65% | 81% | 66% |
|
Halifax
|
55% | 55% | 78% | 72% | 65% |
| NatWest | 58% | 58% | 69% | 71% | 64% | |
| Royal Bank of Scotland | 53% | 52% | 69% | 75% | 62% | |
| Santander | 54% | 54% | 69% | 68% | 61% | |
| TSB | 57% | 57% | 71% | 58% | 61% | |
| HSBC | 59% | 60% | 76% | 48% | 60% | |
| Leeds Building Society | 57% | 60% | 72% | 50% | 60% | |
| Co-operative Bank | 45% | 48% | 63% | 53% | 52% |
Customer experience ratings from our Autumn 2026 batch, published 25 September 2026