Home emergency cover
Start your search for good value home emergency cover by looking at Fairer Finance's latest ratings.
Our ratings are designed to help customers make more informed decisions, but they should not be taken as recommendations or advice. Every customer has different needs, and our ratings are simply designed as a shortcut to help consumers make sense of the complex world of financial products.
These are our customer experience ratings from our Autumn 2026 batch, published 25 September 2026.
|
Brand
|
Customer happiness score
|
Customer trust score
|
Complaints
|
Transparency
|
Overall
|
|
|---|---|---|---|---|---|---|
|
British Gas
|
61% | 58% | 72% | 82% | 68% |
|
|
Lloyds Bank
|
57% | 63% | 62% | 83% | 66% |
|
|
Saga
|
57% | 72% | 52% | 83% | 66% |
|
|
Aviva
|
59% | 60% | 67% | 77% | 66% |
|
|
Churchill
|
53% | 61% | 69% | 78% | 65% |
|
|
LV=
|
56% | 60% | 64% | 80% | 65% |
|
Halifax
|
57% | 58% | 62% | 81% | 64% |
|
|
Direct Line
|
52% | 60% | 69% | 76% | 64% |
|
Admiral
|
52% | 56% | 63% | 83% | 63% |
|
|
HomeServe
|
59% | 55% | 67% | 70% | 63% |
|
|
AXA
|
54% | 61% | 58% | 77% | 63% |
| Scottish Power | 51% | 48% | 69% | 81% | 62% | |
| MBNA | 45% | 51% | 62% | 88% | 62% | |
| Tesco Insurance | 52% | 59% | 52% | 81% | 61% | |
| Nationwide | 40% | 61% | 62% | 77% | 60% | |
| 24/7 Home Rescue | 49% | 40% | 68% | 81% | 59% | |
| NatWest | 49% | 59% | 69% | 62% | 59% | |
| Policy Expert | 50% | 51% | 55% | 80% | 59% | |
| Privilege | 48% | 45% | 69% | 72% | 59% | |
| Hastings Direct | 48% | 55% | 52% | 73% | 57% | |
| Sky | 48% | 54% | 51% | 74% | 57% | |
| AA | 42% | 48% | 52% | 72% | 54% | |
| esure | 36% | 43% | 52% | 77% | 52% |
Customer experience ratings from our Autumn 2026 batch, published 25 September 2026