24/7 Rescue is a specialist provider of boiler breakdown, appliance, home emergency, and boiler servicing membership service plans. It has access to over 3,000 Gas Safe registered engineers and thousands of other qualified contractors and operates throughout t he UK.
24/7 Home Rescue came in to existence on the 30th of October 2015
Registered office address: Parkhill Business Centre Padiham Road Burnley BB12 6TG on 20 April 2021
Our product ratings are designed to help you choose a quality product. We rate policies on the key features that are most important for the majority of customers.
Home emergency cover
2 products reviewed
Boiler Breakdown Cover
2 products reviewed
24/7 Home Rescue
My Heating
| Feature | Value |
|---|---|
| Minimum excess |
£0.00
|
| Premium (minimum excess applied) |
£31.98
|
| No claims period (Boiler) |
14
|
| Boiler repair cover limit |
Unlimited
|
| No claims period |
14 days
|
| Contribution towards the cost of a new boiler if yours is beyond economic repair and is 6 years old or less. |
Replacement Cost
|
| Getting access and reinstatement |
£0.00
|
| Type of pricing |
Static
|
| Maximum excess |
£95.00
|
| Premium (maximum excess applied) |
£24.98
|
| Underwriter |
Evolution Insurance Company Limited
|
| Unoccupied period |
30
|
| Individual call out cover limit for boiler repairs |
Unlimited
|
| Time limit |
Not stated
|
| Temporary emergency heating |
Heaters provided
|
| Boiler age exclusions |
No exclusion
|
| No claims period for boiler replacement |
365
|
| Boiler replacement (BER) within 0-4 years cover limit |
Replacement Cost
|
| Contribution towards the cost of a new boiler if yours is beyond economic repair and is 5 years old or less. |
Replacement Cost
|
| Contribution towards the cost of a new boiler if yours is beyond economic repair and is 7 years old or less. |
£400.00
|
| Boiler replacement (BER) within 8-10 years cover limit |
£400.00
|
| Boiler replacement (BER) 11-15 years cover limit |
£3.00
|
| Primary flue | No |
| Boiler controls | Yes |
| Alternative accommodation cover |
£0.00
|
| Internal gas supply pipe cover | No |
| Annual boiler service |
Optional
|
| Repairs guarantee |
12
|
| 24/7 claims helpline | Yes |
| Primary heating system | Yes |
| Date of price collection |
2026-08-10
|
| Plumbing & drainage cover | No |
| Electrical breakdown | No |
| Pest | No |
| Security | No |
24/7 Home Rescue
My Boiler
| Feature | Value |
|---|---|
| Minimum excess |
£0.00
|
| Premium (minimum excess applied) |
£25.98
|
| No claims period (Boiler) |
14
|
| Boiler repair cover limit |
Unlimited
|
| No claims period |
14 days
|
| Contribution towards the cost of a new boiler if yours is beyond economic repair and is 6 years old or less. |
Replacement Cost
|
| Getting access and reinstatement |
£0.00
|
| Type of pricing |
Static
|
| Maximum excess |
£95.00
|
| Premium (maximum excess applied) |
£17.98
|
| Underwriter |
Evolution Insurance Company Limited
|
| Unoccupied period |
30
|
| Individual call out cover limit for boiler repairs |
Unlimited
|
| Time limit |
Not stated
|
| Temporary emergency heating |
Heaters provided
|
| Boiler age exclusions |
No exclusion
|
| No claims period for boiler replacement |
365
|
| Boiler replacement (BER) within 0-4 years cover limit |
Replacement Cost
|
| Contribution towards the cost of a new boiler if yours is beyond economic repair and is 5 years old or less. |
Replacement Cost
|
| Contribution towards the cost of a new boiler if yours is beyond economic repair and is 7 years old or less. |
£400.00
|
| Boiler replacement (BER) within 8-10 years cover limit |
£400.00
|
| Boiler replacement (BER) 11-15 years cover limit |
£2.00
|
| Primary flue | No |
| Boiler controls | Yes |
| Alternative accommodation cover |
£0.00
|
| Internal gas supply pipe cover | No |
| Annual boiler service |
Optional
|
| Repairs guarantee |
12
|
| 24/7 claims helpline | Yes |
| Primary heating system | No |
| Date of price collection |
2026-08-10
|
| Plumbing & drainage cover | No |
| Electrical breakdown | No |
| Pest | No |
| Security | No |
Our unique Customer Experience Ratings help consumers find companies that offer a good service.
Home emergency cover
Ranked 16th of 23 providers reviewed
| Customer happiness score | 48.63% |
|---|---|
| Customer trust score | 39.77% |
| Complaints performance | 68.4% |
| Transparency rating | 81.16% |
|
Fairer Finance Score Reviewed Autumn 2026 |
59.49% |