The Duty in the Boardroom: navigating trade-offs
We help senior leaders make good decisions about their firm’s business model, strategy, and culture.
The regulator is using the Consumer Duty to elevate the importance of customer outcomes in the boardroom. Well-run boards and executive committees are now making more informed decisions about trade-offs between commercial priorities and customer outcomes.
Senior leaders are now expected to ensure that the business model of the firm will successfully navigate competitive market dynamics, while delivering fair value and consumer understanding to customers.
There are complex and nuanced trade-offs to be made, and the senior leaders’ strategy and culture set the tone for the rest of the firm to follow.
However, it can be hard to assess whether consumer outcomes are truly at the heart of your business model, strategy, and culture. Even well-run firms can miss something important in the changing regulatory landscape or slip into overconfidence.
This is where we come in.
Challenging the status quo and groupthink
We have been brought in by boards who want to challenge the received wisdom in their firm. We don’t shy away from the tough issues, and we follow the evidence – even if that means challenging the industry status quo.
Delivering tailored sessions
Our team will collaborate with you to arrange the most impactful and concise sessions for your senior leaders and board members.
This might include hosting board training workshops, facilitating executive committee workshops, or providing an external perspective to stimulate discussion in your board meetings.
Facilitated by experts
The sessions will be led and facilitated by our senior team. Our experts have a long track record of providing senior leaders and boards with pragmatic and purposeful guidance on delivering consumer-centric business models.
Our Managing Director, James Daley, is a recognised authority on the regulation of financial services markets. Our Director, Tim Hogg, is an experienced behavioural economist with over 10 years’ experience of using behavioural insights to guide senior leaders in delivering good consumer outcomes.
Let’s work together
If you'd like to discuss how we can help with delivering your Consumer Duty obligations, drop us a line.