Trust in Banking Index

Trust rises again across all five banking sectors, with very similar rises in each sector. This continues the long term trend of rising trust in banking sectors since we started the survey in Spring 2015. The average trust score in banking sectors has risen 54% over the past 10 years. 

Trust continues to rise across banking sectors, though high interest rates mean different sectors have taken different courses. Among current account providers, good customer service seems to be crucial to being trusted.

Trust has increased in banks over the last decade - which banks are most trusted and why?

Our polling shows that trust in banks has risen over the last eight years but may now be levelling off or even declining in mortgage lenders.

The most trusted providers have carved out different niches for themselves. Monzo and Starling are highly rated for their digital services. Nationwide is appreciated for its branch network. First Direct has a strong reputation for customer service. The Co-operative Bank is seen as more green than other large banks and building societies.