Car insurance
Start your search for a good value car insurer by looking at Fairer Finance's latest ratings.
Our ratings are designed to help customers make more informed decisions, but they should not be taken as recommendations or advice. Every customer has different needs, and our ratings are simply designed as a short cut to help consumers make sense of the complex world of financial products.
These are our customer experience ratings from our Autumn 2026 batch, published 25 September 2026.
|
Brand
|
Customer happiness score
|
Customer trust score
|
Complaints
|
Transparency
|
Overall
|
|
|---|---|---|---|---|---|---|
|
NFU Mutual
|
80% | 80% | 72% | 68% | 75% |
|
|
BMW
|
74% | 76% | 65% | 70% | 71% |
|
|
Co-operative Insurance
|
67% | 61% | 64% | 82% | 68% |
|
|
Santander
|
66% | 70% | 64% | 69% | 68% |
|
|
Ford
|
64% | 62% | 63% | 77% | 66% |
|
|
Bank of Scotland
|
62% | 60% | 58% | 85% | 66% |
|
|
Toyota
|
61% | 67% | 68% | 69% | 66% |
|
|
Saga
|
64% | 60% | 58% | 83% | 66% |
|
|
Diamond
|
62% | 64% | 63% | 75% | 66% |
|
|
AA
|
61% | 63% | 62% | 77% | 66% |
|
|
Aviva
|
59% | 56% | 67% | 81% | 66% |
|
AXA
|
60% | 58% | 58% | 84% | 65% |
|
|
Lloyds Bank
|
60% | 59% | 58% | 84% | 65% |
|
|
Direct Line
|
61% | 58% | 69% | 73% | 65% |
|
|
LV=
|
63% | 57% | 64% | 76% | 65% |
|
|
General Accident
|
58% | 54% | 67% | 81% | 65% |
|
|
Churchill
|
61% | 56% | 69% | 72% | 65% |
|
Tesco Insurance
|
61% | 59% | 62% | 76% | 64% |
|
|
Hastings Direct
|
57% | 51% | 65% | 84% | 64% |
|
|
Allianz
|
60% | 53% | 64% | 80% | 64% |
|
|
Quotemehappy
|
63% | 50% | 67% | 76% | 64% |
|
|
RAC
|
60% | 60% | 64% | 71% | 64% |
|
|
Elephant
|
60% | 54% | 63% | 78% | 64% |
| Admiral | 58% | 55% | 63% | 78% | 63% | |
| Post Office | 62% | 52% | 64% | 73% | 63% | |
| Moja | 65% | 50% | 58% | 77% | 63% | |
| Privilege | 57% | 47% | 69% | 75% | 62% | |
| RIAS | 61% | 55% | 57% | 75% | 62% | |
| Carole Nash | 63% | 55% | 63% | 66% | 62% | |
| Policy Expert | 51% | 44% | 75% | 76% | 62% | |
| esure | 56% | 49% | 55% | 84% | 61% | |
| Ageas | 61% | 55% | 57% | 71% | 61% | |
| 1st Central | 56% | 49% | 62% | 76% | 61% | |
| Sheilas' Wheels | 56% | 49% | 55% | 82% | 60% | |
| Adrian Flux | 65% | 54% | 64% | 57% | 60% | |
| Dial Direct | 58% | 44% | 65% | 72% | 60% | |
| Swiftcover | 52% | 45% | 58% | 81% | 59% | |
| Swinton | 55% | 50% | 64% | 64% | 58% | |
| Budget | 53% | 45% | 65% | 70% | 58% | |
| Darwin | 56% | 44% | 69% | 62% | 58% | |
| Nutshell | 59% | 36% | 61% | 72% | 57% | |
| Go Skippy | 55% | 46% | 64% | 63% | 57% | |
| Yoga | 53% | 46% | 62% | 65% | 57% | |
| One Call Insurance | 51% | 43% | 66% | 62% | 56% | |
| Marmalade | 51% | 44% | 60% | 65% | 55% | |
| Prima | 52% | 37% | 63% | 67% | 55% | |
| Geoffrey Insurance | 43% | 44% | 65% | 66% | 55% | |
| Marshmallow | 53% | 51% | 43% | 56% | 51% |
Customer experience ratings from our Autumn 2026 batch, published 25 September 2026