General Accident

General Accident is a car insurance specialist based in London, it was first established in 1885. 

Since being founded, General Accident and has since been involved in numerous mergers culminating in its merger with Norwich Union in 2000. 

The General Accident brand is now a trading name of Aviva and was reintroduced in 2013. It now provides car insurance directly and through price comparison sites. Policies are underwritten by Aviva, which is a FTSE 100 company.


General Accident
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Car insurance

Ranked 35th of 49 providers reviewed.

Customer happiness score 62.36%
Customer trust score 53.04%
Complaints performance 72.7%
Transparency rating 62.24%
Fairer Finance score
Reviewed Autumn 2023
63%

Car insurance

General Accident

Car Insurance (with Breakdown cover)

3 stars
Cover limit for lost keys i £300.00
Courtesy car for duration of repair i
Uninsured driver promise i
Cover for replacing original audio/visual equipment i Unlimited
Windscreen repair excess i £25.00
Windscreen replacement excess i £150.00
Repairs guarantee (years) i Lifetime
New car replacement i
Cover limit for stolen keys i £300.00
24hr helpline available i
Courtesy car provided if stolen / total loss i
Vandalism i

General Accident

Car Insurance (with Keycare Cover)

3 stars
Cover limit for lost keys i Unlimited
Courtesy car for duration of repair i
Uninsured driver promise i
Cover for replacing original audio/visual equipment i Unlimited
Windscreen repair excess i £25.00
Windscreen replacement excess i £150.00
Repairs guarantee (years) i Lifetime
New car replacement i
Cover limit for stolen keys i Unlimited
24hr helpline available i
Courtesy car provided if stolen / total loss i
Vandalism i

General Accident

Car Insurance

3 stars
Cover limit for lost keys i £300.00
Courtesy car for duration of repair i
Uninsured driver promise i
Cover for replacing original audio/visual equipment i Unlimited
Windscreen repair excess i £25.00
Windscreen replacement excess i £150.00
Repairs guarantee (years) i Lifetime
New car replacement i
Cover limit for stolen keys i £300.00
24hr helpline available i
Courtesy car provided if stolen / total loss i
Vandalism i

Telematics Car Insurance

General Accident

Telematics Car Insurance

3 stars
Cover limit for lost keys i £0.00
Cover limit for Legal Liability Cover for property damage £20,000,000.00
Courtesy car for duration of repair i
Uninsured driver promise i
Self-installed or engineer-installed box? i Insurer's choice
Is device removal mandatory at the end of the contract? i
Is there an excessive speeding restriction?
Can your insurance be cancelled due to a poor driving score?
Can premiums increase due to driving score? On renewal
Curfew i
Digital capability i
Cancellation fee (within 14 days) box installed i £100.00
Speed restrictions scenario i Pass
Cover for replacing original audio/visual equipment i Unlimited
Cancellation fee (within 14 days, box not installed) i £25.00
24hr helpline available i
New car replacement i
Cover limit for stolen keys i £0.00
Legal cover for manslaughter defence i Unlimited
Are children's car seats covered?
Cover limit for personal belongings inside car £150.00
Underwriter Aviva
Storage after accident i
Vermin & insects i
Misfuelling i