Hastings Direct

Hastings Direct is a trading name of Hastings Insurance Services. Other brands in the same stable include Smartmiles and Insure Pink.

It offers insurance cover for your home and car, as well as more specialist bike and van insurance.

Hastings Direct is a broker, meaning it passes customers on to a number of different insurers. One of these is Advantage Insurance Company, which is ultimately owned by the Hastings Insurance Group.

Hastings Direct
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Car insurance

Ranked 36th of 51 providers reviewed.

Customer happiness 54%
Customer trust 43%
Complaints performance 62%
Transparency rating 56%
Fairer Finance score
Reviewed Spring 2019
54%

Home insurance

Ranked 43rd of 47 providers reviewed.

Customer happiness 44%
Customer trust 38%
Complaints performance 62%
Transparency rating 49%
Fairer Finance score
Reviewed Spring 2019
48%

Car insurance

Hastings Direct

Hastings Direct (with enhanced substitute vehicle cover, lost or stolen key cover, breakdown cover)

4 stars
Cover for keys/locks if lost i £1,500
Uninsured driver promise i
Courtesy car for duration of repair i
Windscreen repair excess i £25
Windscreen replacement excess i £85
Cover for keys/locks if stolen i £1,500
Cover for replacing original audio/visual equipment i Unlimited
24hr helpline available i
Repairs guarantee (years) i 5 years
Courtesy car provided if stolen / total loss i

Hastings Direct

Hastings Premier (with enhanced substitute vehicle cover, lost or stolen key cover, breakdown cover)

4 stars
Cover for keys/locks if lost i £1,500
Uninsured driver promise i
Courtesy car for duration of repair i
Windscreen repair excess i £25
Windscreen replacement excess i £85
Cover for keys/locks if stolen i £1,500
Cover for replacing original audio/visual equipment i Unlimited
24hr helpline available i
Repairs guarantee (years) i 5 years
Courtesy car provided if stolen / total loss i

Hastings Direct

Hastings Direct

3 stars
Cover for keys/locks if lost i £0
Uninsured driver promise i
Courtesy car for duration of repair i
Windscreen repair excess i £25
Windscreen replacement excess i £85
Cover for keys/locks if stolen i £500
Cover for replacing original audio/visual equipment i Unlimited
24hr helpline available i
Repairs guarantee (years) i 5 years
Courtesy car provided if stolen / total loss i

Hastings Direct

Hastings Premier

3 stars
Cover for keys/locks if lost i £0
Uninsured driver promise i
Courtesy car for duration of repair i
Windscreen repair excess i £25
Windscreen replacement excess i £85
Cover for keys/locks if stolen i £500
Cover for replacing original audio/visual equipment i Unlimited
24hr helpline available i
Repairs guarantee (years) i 5 years
Courtesy car provided if stolen / total loss i

Hastings Direct

Hastings Essential (with enhanced substitute vehicle cover, lost or stolen key cover, breakdown cover)

3 stars
Cover for keys/locks if lost i £1,500
Uninsured driver promise i
Courtesy car for duration of repair i
Windscreen repair excess i
Windscreen replacement excess i
Cover for keys/locks if stolen i £1,500
Cover for replacing original audio/visual equipment i Unlimited
24hr helpline available i
Repairs guarantee (years) i 5 years
Courtesy car provided if stolen / total loss i

Hastings Direct

Hastings Essential

1 stars
Cover for keys/locks if lost i £0
Uninsured driver promise i
Courtesy car for duration of repair i
Windscreen repair excess i
Windscreen replacement excess i
Cover for keys/locks if stolen i £300
Cover for replacing original audio/visual equipment i Unlimited
24hr helpline available i
Repairs guarantee (years) i 5 years
Courtesy car provided if stolen / total loss i

Home insurance

Hastings Direct

Direct Home Insurance

4 stars
Escape of water excess i £250
Matching sets i
Theft from outbuildings i £3,000
24hr helpline i
Alternative accommodation i £100,000
Cover for keys/locks if lost i £500
Money in the home i £500
New for old i

Hastings Direct

Premier Home Insurance

4 stars
Escape of water excess i £250
Matching sets i
Theft from outbuildings i Part of sum insured
24hr helpline i
Alternative accommodation i £200,000
Cover for keys/locks if lost i £500
Money in the home i £500
New for old i

Hastings Direct

Essential Home Insurance

3 stars
Escape of water excess i £250
Matching sets i
Theft from outbuildings i £2,000
24hr helpline i
Alternative accommodation i £50,000
Cover for keys/locks if lost i £500
Money in the home i £500
New for old i

Buildings insurance

Hastings Direct

Direct Home Insurance

4 stars
Trace & access i £5,000
Matching sets i
Cover for keys/locks if lost i £500
Compulsory excess i £100
Escape of water excess i £250
Alternative accommodation cover limit i £100,000
Cover for keys/locks if stolen i £500
Property owner liability i £2,000,000
24hr helpline i

Hastings Direct

Premier Home Insurance

4 stars
Trace & access i £5,000
Matching sets i
Cover for keys/locks if lost i £500
Compulsory excess i £100
Escape of water excess i £250
Alternative accommodation cover limit i £200,000
Cover for keys/locks if stolen i £500
Property owner liability i £2,000,000
24hr helpline i

Hastings Direct

Essential Home Insurance

3 stars
Trace & access i £5,000
Matching sets i
Cover for keys/locks if lost i £500
Compulsory excess i £100
Escape of water excess i £250
Alternative accommodation cover limit i £50,000
Cover for keys/locks if stolen i £500
Property owner liability i £1,000,000
24hr helpline i

Contents insurance

Hastings Direct

Premier Home Insurance

4 stars
Theft from outbuildings i £5,000
Matching sets i
Cover for keys/locks if lost i £500
Cycles included whilst in the home i £350
New for old i
Alternative accomodation i £15,000
Money in the home i £500
Cover for keys/locks if stolen i £500
24hr helpline i

Hastings Direct

Direct Home Insurance

3 stars
Theft from outbuildings i £3,000
Matching sets i
Cover for keys/locks if lost i £500
Cycles included whilst in the home i £350
New for old i
Alternative accomodation i £10,000
Money in the home i £500
Cover for keys/locks if stolen i £500
24hr helpline i

Hastings Direct

Essential Home Insurance

2 stars
Theft from outbuildings i £2,000
Matching sets i
Cover for keys/locks if lost i £500
Cycles included whilst in the home i £350
New for old i
Alternative accomodation i £10,000
Money in the home i £500
Cover for keys/locks if stolen i £500
24hr helpline i