Aviva

Aviva is one of the largest insurance companies in the UK. It’s also one of the oldest and can trace its history back to the Hand in Hand Fire & Life Insurance Society, which was founded in 1696. 

Aviva in its current form was created by a merger of the insurance companies Norwich Union and Commercial Union in 2000. The name Aviva was adopted in 2002.

It is a publicly limited company, listed on the London Stock Exchange and a member of the FTSE 100 index.

As well as insurance, it offers savings and investments products.

Aviva
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Gold ribbon: first place

Car insurance

Ranked 7th of 53 providers reviewed.

Customer happiness 60%
Customer trust 52%
Complaints performance 70%
Transparency rating 69%
Fairer Finance score
Reviewed Autumn 2019
63%

Home insurance (building and contents)

Ranked 22nd of 49 providers reviewed.

Customer happiness 56%
Customer trust 49%
Complaints performance 70%
Transparency rating 60%
Fairer Finance score
Reviewed Autumn 2019
59%

Investing and pensions

Our ratings for Investing and pensions are hosted exclusively on The Times Money Mentor site.

Go there now to find out how we rated this product.

Life insurance

Ranked 12th of 24 providers reviewed.

Claims score 98.90%
Complaints performance 83%
Transparency rating 47%
Fairer Finance score
Reviewed Autumn 2019
73%
Gold ribbon: first place

Pet insurance

Ranked 6th of 26 providers reviewed.

Customer happiness 64%
Customer trust 59%
Complaints performance 70%
Transparency rating 55%
Fairer Finance score
Reviewed Autumn 2019
62%
Gold ribbon: first place

Travel insurance

Ranked 17th of 65 providers reviewed.

Customer happiness 61%
Customer trust 52%
Complaints performance 70%
Transparency rating 39%
Fairer Finance score
Reviewed Autumn 2019
56%

Car insurance

Aviva

AvivaPlus Regular

5 stars
Cover limit for lost keys i Unlimited
Uninsured driver promise i
Courtesy car for duration of repair i
Windscreen repair excess i £10
Windscreen replacement excess i £75
Cover limit for stolen keys i Unlimited
Cover for replacing original audio/visual equipment i Unlimited
24hr helpline available i 75
Repairs guarantee (years) i 3 years
Courtesy car provided if stolen / total loss i

Aviva

AvivaPlus Premium

5 stars
Cover limit for lost keys i Unlimited
Uninsured driver promise i
Courtesy car for duration of repair i
Windscreen repair excess i £0
Windscreen replacement excess i £0
Cover limit for stolen keys i Unlimited
Cover for replacing original audio/visual equipment i Unlimited
24hr helpline available i 0
Repairs guarantee (years) i 3 years
Courtesy car provided if stolen / total loss i

Aviva

AvivaPlus Basic

2 stars
Cover limit for lost keys i Unlimited
Uninsured driver promise i
Courtesy car for duration of repair i Optional
Windscreen repair excess i
Windscreen replacement excess i
Cover limit for stolen keys i Unlimited
Cover for replacing original audio/visual equipment i Unlimited
24hr helpline available i
Repairs guarantee (years) i 3 years
Courtesy car provided if stolen / total loss i Optional

Equity Release

Aviva

Lifestyle Flexible Option

Our ratings for Equity release are hosted exclusively on The Times Money Mentor site.

Go there now to find out how we rated this product.

Aviva

Lifestyle Lump Sum

Our ratings for Equity release are hosted exclusively on The Times Money Mentor site.

Go there now to find out how we rated this product.

Home insurance (building and contents)

Aviva

AvivaPlus Basic

4 stars
Escape of water excess i £250
Matching sets i
Theft from outbuildings cover limit i Part of sum insured
24hr helpline i
Alternative accommodation cover limit i Reasonable costs
Cover for keys if lost i Sum insured
Money in the home i £750
Replace belongings new for old i

Aviva

AvivaPlus Regular

4 stars
Escape of water excess i £0
Matching sets i
Theft from outbuildings cover limit i Part of sum insured
24hr helpline i
Alternative accommodation cover limit i Reasonable costs
Cover for keys if lost i Sum insured
Money in the home i £750
Replace belongings new for old i

Aviva

AvivaPlus Premium

4 stars
Escape of water excess i £0
Matching sets i
Theft from outbuildings cover limit i Part of sum insured
24hr helpline i
Alternative accommodation cover limit i Reasonable costs
Cover for keys if lost i Sum insured
Money in the home i £750
Replace belongings new for old i

Buildings insurance

Aviva

AvivaPlus Basic

4 stars
Finding & repairing a leak cover limit i Reasonable Cost
Matching sets i
Cover for keys if lost i Sum insured
Compulsory excess i £200
Escape of water excess i £250
Alternative accommodation cover limit i Reasonable costs
Cover for keys if stolen i Sum insured
Property owner liability i £5,000,000
24hr helpline i

Aviva

AvivaPlus Regular

4 stars
Finding & repairing a leak cover limit i Reasonable Cost
Matching sets i
Cover for keys if lost i Sum insured
Compulsory excess i £100
Escape of water excess i £0
Alternative accommodation cover limit i Reasonable costs
Cover for keys if stolen i Sum insured
Property owner liability i £5,000,000
24hr helpline i

Aviva

AvivaPlus Premium

4 stars
Finding & repairing a leak cover limit i Reasonable Cost
Matching sets i
Cover for keys if lost i Sum insured
Compulsory excess i £100
Escape of water excess i £0
Alternative accommodation cover limit i Reasonable costs
Cover for keys if stolen i Sum insured
Property owner liability i £5,000,000
24hr helpline i

Contents insurance

Aviva

Your Home Insurance

4 stars
Theft from outbuildings cover limit i £2,500
Matching sets i
Cover for keys if lost i £1,000
Cover limit for cycles in the home i Part of sum insured
Replace belongings new for old i
Alternative accommodation cover limit i £10,000
Money in the home cover limit i £750
Cover for keys if stolen i £1,000
24hr helpline i

Aviva

AvivaPlus Basic

4 stars
Theft from outbuildings cover limit i Part of sum insured
Matching sets i
Cover for keys if lost i Sum insured
Cover limit for cycles in the home i Part of sum insured
Replace belongings new for old i
Alternative accommodation cover limit i Reasonable costs
Money in the home cover limit i £750
Cover for keys if stolen i Sum insured
24hr helpline i

Aviva

AvivaPlus Regular

4 stars
Theft from outbuildings cover limit i Part of sum insured
Matching sets i
Cover for keys if lost i Sum insured
Cover limit for cycles in the home i Part of sum insured
Replace belongings new for old i
Alternative accommodation cover limit i Reasonable costs
Money in the home cover limit i £750
Cover for keys if stolen i Sum insured
24hr helpline i

Aviva

AvivaPlus Premium

4 stars
Theft from outbuildings cover limit i Part of sum insured
Matching sets i
Cover for keys if lost i Sum insured
Cover limit for cycles in the home i Part of sum insured
Replace belongings new for old i
Alternative accommodation cover limit i Reasonable costs
Money in the home cover limit i £750
Cover for keys if stolen i Sum insured
24hr helpline i

Investing and pensions

Self-invested Personal Pensions (SIPPs)

Aviva

Pension (Self-select)

Our ratings for Self-invested Personal Pensions (SIPPs) are hosted exclusively on The Times Money Mentor site.

Go there now to find out how we rated this product.

Life insurance

Over 50s life insurance

Aviva

Over 50s Life Insurance

2 stars
Cover for accidental death in waiting period i Full payout
How long after policy is started can full benefits be claimed? i 12 months
Age when premiums stop i 90
Can you reduce monthly payments? i
If a payment is missed, how long until the policy is cancelled? i 30 days
Does the policy offer the customer a proportionate amount of money back if they choose to cancel after paying 50% or more of the scheduled monthly payments? i
Payout for accidental death outside waiting period i 2x the cover
Maximum age i 80
Discount offered with a funeral provider? i Not offered

Pet insurance

Cat insurance

Aviva

Platinum

4 stars
If renewed, are existing conditions covered? i
Vet fees cover limit per condition i £6,500
Dental cover (if due to an accident) i £6,500
Cruciate ligament damage i £6,500
CT scans i £6,500
MRI scans i £6,500
Prescription diet (treatment of bladder stones only) i £200
Euthanasia cover limit i £6,500
Cremation i £100
Complementary treatment i £6,500
Age when compulsory excess rises i 7 years
Cancellation fee i £0
Amendment fee i £0
Does the policy offer cover if the pet dies because of an illness or accident, or if it’s lost or stolen? i £1,000

Aviva

Gold

3 stars
If renewed, are existing conditions covered? i
Vet fees cover limit per condition i £3,500
Dental cover (if due to an accident) i £3,500
Cruciate ligament damage i £3,500
CT scans i £3,500
MRI scans i £3,500
Prescription diet (treatment of bladder stones only) i £200
Euthanasia cover limit i £3,500
Cremation i £100
Complementary treatment i £3,500
Age when compulsory excess rises i 7 years
Cancellation fee i £0
Amendment fee i £0
Does the policy offer cover if the pet dies because of an illness or accident, or if it’s lost or stolen? i £500

Aviva

Silver

2 stars
If renewed, are existing conditions covered? i
Vet fees cover limit per condition i £1,500
Dental cover (if due to an accident) i £1,500
Cruciate ligament damage i £1,500
CT scans i £1,500
MRI scans i £1,500
Prescription diet (treatment of bladder stones only) i £200
Euthanasia cover limit i £1,500
Cremation i £100
Complementary treatment i £1,500
Age when compulsory excess rises i 7 years
Cancellation fee i £0
Amendment fee i £0
Does the policy offer cover if the pet dies because of an illness or accident, or if it’s lost or stolen? i £0

Dog insurance

Aviva

Gold

4 stars
If renewed, are existing conditions covered? i
Vet fees cover limit per condition i £3,500
Dental cover (if due to an accident) i £3,500
Cruciate ligament damage i £3,500
CT scans i £3,500
MRI scans i £3,500
Prescription diet (treatment of bladder stones only) i £200
Euthanasia cover limit i £3,500
Cremation i £100
Complementary treatment i £3,500
Age when compulsory excess rises i 7 years
Amendment fee i £0

Aviva

Platinum

4 stars
If renewed, are existing conditions covered? i
Vet fees cover limit per condition i £6,500
Dental cover (if due to an accident) i £6,500
Cruciate ligament damage i £6,500
CT scans i £6,500
MRI scans i £6,500
Prescription diet (treatment of bladder stones only) i £200
Euthanasia cover limit i £6,500
Cremation i £100
Complementary treatment i £6,500
Age when compulsory excess rises i 7 years
Amendment fee i £0

Aviva

Silver

3 stars
If renewed, are existing conditions covered? i
Vet fees cover limit per condition i £1,500
Dental cover (if due to an accident) i £1,500
Cruciate ligament damage i £1,500
CT scans i £1,500
MRI scans i £1,500
Prescription diet (treatment of bladder stones only) i £200
Euthanasia cover limit i £1,500
Cremation i £100
Complementary treatment i £1,500
Age when compulsory excess rises i 7 years
Amendment fee i £0

Travel insurance

Annual multi-trip insurance

Aviva

Annual trip (with baggage cover)

3 stars
Medical excess i £50
Cancelling before travel cover limit i £5,000
Personal Possessions and Baggage - damaged, lost or stolen- cover limit i £1,500
Max trip duration i 31 days
Emergency medical cover and repatriation cover limit i £10,000,000
Cutting trip short cover limit i £5,000
Abandoning your trip cover limit i £5,000
Lost or stolen cash i £400
Combined passport & travel cover limit i £750
Natural disaster relocation cover i
Natural disaster baggage cover i
Mental health cover i

Aviva

Annual trip

3 stars
Medical excess i £50
Cancelling before travel cover limit i £5,000
Personal Possessions and Baggage - damaged, lost or stolen- cover limit i £0
Max trip duration i 31 days
Emergency medical cover and repatriation cover limit i £10,000,000
Cutting trip short cover limit i £5,000
Abandoning your trip cover limit i £5,000
Lost or stolen cash i £400
Combined passport & travel cover limit i £750
Natural disaster relocation cover i
Natural disaster baggage cover i
Mental health cover i

Single trip insurance

Aviva

Single trip (with baggage cover)

3 stars
Medical excess i £50
Cancelling before travel cover limit i £5,000
Personal Possessions and Baggage - damaged, lost or stolen - cover limit i £1,500
Emergency medical cover and repatriation cover limit i £10,000,000
Cutting trip short cover limit i £5,000
Missed departure cover limit i £1,000
Abandoning your trip cover limit i £5,000
Lost or stolen cash i £400
Combined passport & travel cover limit i £750

Aviva

Single trip

2 stars
Medical excess i £50
Cancelling before travel cover limit i £5,000
Personal Possessions and Baggage - damaged, lost or stolen - cover limit i £0
Emergency medical cover and repatriation cover limit i £10,000,000
Cutting trip short cover limit i £5,000
Missed departure cover limit i £1,000
Abandoning your trip cover limit i £5,000
Lost or stolen cash i £400
Combined passport & travel cover limit i £750

Travel insurance add-on: winter sports

Aviva

Travel insurance

3 stars
Ski equipment owned cover limit i £500
Single owned item cover limit i £500
Cover limit for hire of ski equipment due to loss/damage/delay to own equipment i £200
Ski equipment owned excess i £50
Ski equipment hired i £400
Single item limit for hired equipment i £400
Avalanche closure cover limit i £200
Piste closure cover limit i £300
Unused ski pass due to illness or injury i £300