Aviva

Aviva is one of the largest insurance companies in the UK. It’s also one of the oldest and can trace its history back to the Hand in Hand Fire & Life Insurance Society, which was founded in 1696. 

Aviva in its current form was created by a merger of the insurance companies Norwich Union and Commercial Union in 2000. The name Aviva was adopted in 2002.

It is a publicly limited company, listed on the London Stock Exchange and a member of the FTSE 100 index.

As well as insurance, it offers savings and investments products.

Aviva
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Car insurance

Ranked 31st of 56 providers reviewed.

Customer happiness 63.31%
Customer trust 57.27%
Complaints performance 74.14%
Transparency rating 57.41%
Fairer Finance score
Reviewed Spring 2021
63%

Home insurance (building and contents)

Ranked 20th of 52 providers reviewed.

Customer happiness 59.37%
Customer trust 54.66%
Complaints performance 74.27%
Transparency rating 62.47%
Fairer Finance score
Reviewed Spring 2021
63%

Investing and pensions

Our ratings for Investing and pensions are hosted exclusively on The Times Money Mentor site.

Go there now to find out how we rated this product.

Life insurance

Ranked 19th of 25 providers reviewed.

Claims score 76.00%
Complaints performance 85.6%
Transparency rating 44.9%
Fairer Finance score
Reviewed Spring 2021
69%

Car insurance

Aviva

AvivaPlus Regular

5 stars
Cover limit for lost keys i Unlimited
Courtesy car for duration of repair i
Uninsured driver promise i
Cover for replacing original audio/visual equipment i Unlimited
New car replacement
Windscreen repair excess i £10
Windscreen replacement excess i £75
Repairs guarantee (years) i Lifetime
Cover limit for stolen keys i Unlimited
24hr helpline available i
Courtesy car provided if stolen / total loss i

Aviva

AvivaPlus Premium

5 stars
Cover limit for lost keys i Unlimited
Courtesy car for duration of repair i
Uninsured driver promise i
Cover for replacing original audio/visual equipment i Unlimited
New car replacement
Windscreen repair excess i £0
Windscreen replacement excess i £0
Repairs guarantee (years) i Lifetime
Cover limit for stolen keys i Unlimited
24hr helpline available i
Courtesy car provided if stolen / total loss i

Aviva

Motor Insurance

5 stars
Cover limit for lost keys i Unlimited
Courtesy car for duration of repair i
Uninsured driver promise i
Cover for replacing original audio/visual equipment i Unlimited
New car replacement
Windscreen repair excess i £10
Windscreen replacement excess i £75
Repairs guarantee (years) i Lifetime
Cover limit for stolen keys i Unlimited
24hr helpline available i
Courtesy car provided if stolen / total loss i

Aviva

AvivaPlus Basic

2 stars
Cover limit for lost keys i Unlimited
Courtesy car for duration of repair i
Uninsured driver promise i
Cover for replacing original audio/visual equipment i Unlimited
New car replacement
Windscreen repair excess i
Windscreen replacement excess i
Repairs guarantee (years) i Lifetime
Cover limit for stolen keys i Unlimited
24hr helpline available i
Courtesy car provided if stolen / total loss i

Aviva

AvivaPlus Basic (NHS workers)

2 stars
Cover limit for lost keys i Unlimited
Courtesy car for duration of repair i
Uninsured driver promise i
Cover for replacing original audio/visual equipment i Unlimited
New car replacement
Windscreen repair excess i
Windscreen replacement excess i
Repairs guarantee (years) i 3 years
Cover limit for stolen keys i Unlimited
24hr helpline available i
Courtesy car provided if stolen / total loss i

Equity Release

Aviva

Lifestyle Lump Sum

Our ratings for Equity release are hosted exclusively on The Times Money Mentor site.

Go there now to find out how we rated this product.

Aviva

Lifestyle Flexible Option

Our ratings for Equity release are hosted exclusively on The Times Money Mentor site.

Go there now to find out how we rated this product.

Home insurance (building and contents)

Aviva

AvivaPlus Basic

4 stars
Matching sets i
Theft from outbuildings cover limit i Part of sum insured
Escape of water excess i £450
Alternative accommodation cover limit i £80,000
Cover for keys if lost i Sum insured
Money in the home i £750
Replace belongings new for old i
24hr helpline i

Aviva

AvivaPlus Regular

4 stars
Matching sets i
Theft from outbuildings cover limit i Part of sum insured
Escape of water excess i £450
Alternative accommodation cover limit i £80,000
Cover for keys if lost i Sum insured
Money in the home i £750
Replace belongings new for old i
24hr helpline i

Aviva

AvivaPlus Premium

4 stars
Matching sets i
Theft from outbuildings cover limit i Part of sum insured
Escape of water excess i £450
Alternative accommodation cover limit i Unlimited
Cover for keys if lost i Sum insured
Money in the home i £750
Replace belongings new for old i
24hr helpline i

Aviva

Home Insurance

4 stars
Matching sets i
Theft from outbuildings cover limit i £2,500
Escape of water excess i £450
Alternative accommodation cover limit i 20% of sum insured
Cover for keys if lost i £1,000
Money in the home i £750
Replace belongings new for old i
24hr helpline i

Buildings insurance

Aviva

AvivaPlus Regular

4 stars
Finding & repairing a leak cover limit i Reasonable Cost
Cover for keys if lost i Sum insured
Matching sets i
Alternative accommodation cover limit i £80,000
Cover for keys if stolen i Sum insured
Compulsory excess i £100
Escape of water excess i £450
24hr helpline i
Property owner liability i £5,000,000

Aviva

AvivaPlus Premium

4 stars
Finding & repairing a leak cover limit i Reasonable Cost
Cover for keys if lost i Sum insured
Matching sets i
Alternative accommodation cover limit i Unlimited
Cover for keys if stolen i Sum insured
Compulsory excess i £100
Escape of water excess i £450
24hr helpline i
Property owner liability i £5,000,000

Aviva

Home Insurance

4 stars
Finding & repairing a leak cover limit i £5,000
Cover for keys if lost i £1,000
Matching sets i
Alternative accommodation cover limit i 20% of sum insured
Cover for keys if stolen i £1,000
Compulsory excess i £100
Escape of water excess i £450
24hr helpline i
Property owner liability i £5,000,000

Aviva

AvivaPlus Basic

3 stars
Finding & repairing a leak cover limit i Reasonable Cost
Cover for keys if lost i Sum insured
Matching sets i
Alternative accommodation cover limit i £80,000
Cover for keys if stolen i Sum insured
Compulsory excess i £200
Escape of water excess i £450
24hr helpline i
Property owner liability i £5,000,000

Contents insurance

Aviva

Home Insurance

4 stars
Theft from outbuildings cover limit i £2,500
Matching sets i
Cover for keys if lost i £1,000
Cover limit for cycles in the home i Part of sum insured
Replace belongings new for old i
Alternative accommodation cover limit i Reasonable cost
Money in the home cover limit i £750
Cover for keys if stolen i £1,000
24hr helpline i

Aviva

AvivaPlus Basic

4 stars
Theft from outbuildings cover limit i Part of sum insured
Matching sets i
Cover for keys if lost i Sum insured
Cover limit for cycles in the home i Part of sum insured
Replace belongings new for old i
Alternative accommodation cover limit i Reasonable cost
Money in the home cover limit i £750
Cover for keys if stolen i Sum insured
24hr helpline i

Aviva

AvivaPlus Regular

4 stars
Theft from outbuildings cover limit i Part of sum insured
Matching sets i
Cover for keys if lost i Sum insured
Cover limit for cycles in the home i Part of sum insured
Replace belongings new for old i
Alternative accommodation cover limit i Reasonable cost
Money in the home cover limit i £750
Cover for keys if stolen i Sum insured
24hr helpline i

Aviva

AvivaPlus Premium

4 stars
Theft from outbuildings cover limit i Part of sum insured
Matching sets i
Cover for keys if lost i Sum insured
Cover limit for cycles in the home i Part of sum insured
Replace belongings new for old i
Alternative accommodation cover limit i Reasonable cost
Money in the home cover limit i £750
Cover for keys if stolen i Sum insured
24hr helpline i

Investing and pensions

Self-invested Personal Pensions (SIPPs)

Aviva

Pension (Self-select)

Our ratings for Self-invested Personal Pensions (SIPPs) are hosted exclusively on The Times Money Mentor site.

Go there now to find out how we rated this product.

Life insurance

Over 50s life insurance

Aviva

Over 50s Life Insurance

2 stars
Age when premiums stop i 90
Cover for accidental death in waiting period i Full payout
How long after policy is started can full benefits be claimed? i 12 months
Maximum age i 80
Payout for accidental death outside waiting period i 2x the cover
Can you reduce monthly payments? i
If a payment is missed, how long until the policy is cancelled? i 60 days
Does the policy offer the customer a proportionate amount of money back if they choose to cancel after paying 50% or more of the scheduled monthly payments? i
Discount offered with a funeral provider? i Not offered

Travel insurance

Annual multi-trip insurance

Aviva

Annual trip

3 stars
Cancelling before travel cover limit i £5,000
Medical excess i £50
Personal Possessions and Baggage - damaged, lost or stolen- cover limit i £0
Cutting trip short cover limit i £5,000
Abandoning your trip cover limit i £5,000
Emergency medical cover and repatriation cover limit i £10,000,000
Mental health cover i
Lost or stolen cash i £400
Combined passport & travel cover limit i £750
Natural disaster relocation cover i
Natural disaster baggage cover i
Max trip duration i 31 days

Single trip insurance

Aviva

Single trip

3 stars
Cancelling before travel cover limit i £5,000
Medical excess i £100
Personal Possessions and Baggage - damaged, lost or stolen - cover limit i £0
Cutting trip short cover limit i £5,000
Abandoning your trip cover limit i £5,000
Emergency medical cover and repatriation cover limit i £10,000,000
Lost or stolen cash i £500
Combined passport & travel cover limit i £750
Missed departure cover limit i £1,000

Travel insurance add-on: winter sports

Aviva

Travel Insurance

3 stars
Ski equipment owned cover limit i £500
Single owned item cover limit i £500
Cover limit for hire of ski equipment due to loss/damage/delay to own equipment i £200
Avalanche closure cover limit i £200
Piste closure cover limit i £300
Ski equipment owned excess i £50
Ski equipment hired i £400
Single item limit for hired equipment i £400
Unused ski pass due to illness or injury i £300

Travel Insurance Covid-19 Cover

Aviva

Single trip

1 stars
Cancellation cover for if policy holder has covid (confirmed either by test result or doctor's note) within 14 days of departure date? i
Cover for change in the FCDO advice whilst on trip? e.g. between when you fly out and come home?
Does the policy cover medical cover if you catch Covid-19?
Cancellation cover for if travel companion has covid-19 (confirmed either by test result or doctor's note) within 14 days of departure date? i
Cancellation cover due to a close relative having covid-19 and is admitted to hospital (this person is not travelling but you cancel trip to stay near them)
Cancellation/curtailment: bereavement of a close relative due to Covid
Cancellation/curtailment cover if denied boarding by airline because displaying symptoms?
Cover for all aspects of the policy, (EXCEPT cancellation and curtailment) for change in the FCDO advice between when you book and departure?
No additional premium to extend policy due to getting covid-19 (for days of trip extended)