Dial Direct

Dial Direct is owned by the BGL Group, which also owns brands such as Budget, Beagle Street, and the comparison site Compare The Market.

Dial Direct is a broker, and will obtain quotes from a panel of insurers before quoting you a price for your policy.

This means any two customers buying their insurance via Dial Direct may not share the same underwriter.

Dial Direct

Car insurance

Ranked 36th of 52 providers reviewed.

Customer happiness 55%
Customer trust 39%
Complaints performance 73%
Transparency rating 45%
Fairer Finance score
Reviewed Spring 2018
53%

Home insurance

Ranked 36th of 47 providers reviewed.

Customer happiness 58%
Customer trust 43%
Complaints performance 73%
Transparency rating 36%
Fairer Finance score
Reviewed Spring 2018
53%

Car insurance

Dial Direct

Car Insurance

4 stars
Courtesy car for duration of repair i
Cover for keys/locks if lost i £0
Uninsured driver promise i
24hr helpline available i
Cover for keys/locks if stolen i £500
Cover for replacing original audio/visual equipment i Unlimited
Repairs guarantee (years) i 3
Windscreen repair excess i £0
Windscreen replacement excess i £75

Home insurance

Dial Direct

Home Insurance

3 stars
Escape of water excess i £350
Matching sets i
Theft from outbuildings i £2,000
24hr helpline i
Alternative accommodation i 20% of sum insured up to £15,000
Cover for keys/locks if lost i £500
Money in the home i £500
New for old i

Buildings insurance

Dial Direct

Home Insurance

3 stars
Cover for keys/locks if lost i £500
Matching sets i
Trace & access i £5,000
24hr helpline i
Alternative accommodation cover limit i 20% of sum insured up to £15,000
Compulsory excess i £100
Cover for keys/locks if stolen i £500
Escape of water excess i £350
Property owner liability i £2,000,000

Contents insurance

Dial Direct

Home Insurance

3 stars
Cover for keys/locks if lost i £500
Matching sets i
Theft from outbuildings i £2,000
24hr helpline i
Alternative accomodation i 10% of sum insured up to £7,000
Cover for keys/locks if stolen i £500
Cycles included whilst in the home i £0
Money in the home i £500
New for old i