Dial Direct

Dial Direct is owned by the BGL Group, which was formed in 1992. BGL also owns other brands such as Budget, Beagle Street, and the comparison site Comparethemarket. 

They offer car (and premier car), van and home insurance.

Dial Direct is a broker, and their policies are underwritten by a variety of underwriters.

Their headquarters are based in Peterborough, UK.

Dial Direct
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Car insurance

Ranked 19th of 52 providers reviewed.

Customer happiness 63.49%
Customer trust 43.25%
Complaints performance 77.76%
Transparency rating 61.56%
Fairer Finance score
Reviewed Autumn 2020
62%

Home insurance (building and contents)

Ranked 35th of 51 providers reviewed.

Customer happiness 57.29%
Customer trust 43.26%
Complaints performance 76.76%
Transparency rating 55.58%
Fairer Finance score
Reviewed Autumn 2020
58%

Car insurance

Dial Direct

Car Insurance (with guaranteed replacement car and keycare)

4 stars
Courtesy car for duration of repair i
Uninsured driver promise i
Cover limit for lost keys i £1,000
New car replacement
24hr helpline available i
Courtesy car provided if stolen / total loss i
Windscreen repair excess i £0
Windscreen replacement excess i £75
Cover limit for stolen keys i £1,000
Cover for replacing original audio/visual equipment i Unlimited
Repairs guarantee (years) i 3 years

Dial Direct

Car Insurance

3 stars
Courtesy car for duration of repair i
Uninsured driver promise i
Cover limit for lost keys i £0
New car replacement
24hr helpline available i
Courtesy car provided if stolen / total loss i
Windscreen repair excess i £0
Windscreen replacement excess i £75
Cover limit for stolen keys i £500
Cover for replacing original audio/visual equipment i Unlimited
Repairs guarantee (years) i 3 years

Dial Direct

Premier Car Insurance

3 stars
Courtesy car for duration of repair i
Uninsured driver promise i
Cover limit for lost keys i £0
New car replacement
24hr helpline available i
Courtesy car provided if stolen / total loss i
Windscreen repair excess i £0
Windscreen replacement excess i £75
Cover limit for stolen keys i £500
Cover for replacing original audio/visual equipment i Unlimited
Repairs guarantee (years) i 3 years