Dial Direct

Dial Direct is owned by the BGL Group, which was formed in 1992. BGL also owns other brands such as Budget, Beagle Street, and the comparison site Comparethemarket. 

They offer car (and premier car), van and home insurance.

Dial Direct is a broker, and their policies are underwritten by a variety of underwriters.

Their headquarters are based in Peterborough, UK.

Dial Direct
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Car insurance

Ranked 48th of 56 providers reviewed.

Customer happiness 53.7%
Customer trust 35.07%
Complaints performance 77.88%
Transparency rating 64.41%
Fairer Finance score
Reviewed Spring 2021
58%

Home insurance (building and contents)

Ranked 44th of 52 providers reviewed.

Customer happiness 54.94%
Customer trust 38.93%
Complaints performance 77.38%
Transparency rating 60.46%
Fairer Finance score
Reviewed Spring 2021
58%

Car insurance

Dial Direct

Car Insurance (with guaranteed replacement car and keycare)

4 stars
Cover limit for lost keys i £1,000
Courtesy car for duration of repair i
Uninsured driver promise i
Cover for replacing original audio/visual equipment i Unlimited
New car replacement
Windscreen repair excess i £25
Windscreen replacement excess i £100
Repairs guarantee (years) i 3 years
Cover limit for stolen keys i £1,000
24hr helpline available i
Courtesy car provided if stolen / total loss i

Dial Direct

Car Insurance

2 stars
Cover limit for lost keys i £0
Courtesy car for duration of repair i
Uninsured driver promise i
Cover for replacing original audio/visual equipment i Unlimited
New car replacement
Windscreen repair excess i £25
Windscreen replacement excess i £100
Repairs guarantee (years) i 3 years
Cover limit for stolen keys i £500
24hr helpline available i
Courtesy car provided if stolen / total loss i

Dial Direct

Premier Car Insurance

2 stars
Cover limit for lost keys i £0
Courtesy car for duration of repair i
Uninsured driver promise i
Cover for replacing original audio/visual equipment i Unlimited
New car replacement
Windscreen repair excess i £25
Windscreen replacement excess i £100
Repairs guarantee (years) i 3 years
Cover limit for stolen keys i £500
24hr helpline available i
Courtesy car provided if stolen / total loss i

Home insurance (building and contents)

Dial Direct

Home Insurance

2 stars
Matching sets i
Theft from outbuildings cover limit i £2,000
Escape of water excess i £350
Alternative accommodation cover limit i 20% of Sum Insured
Cover for keys if lost i £500
Money in the home i £500
Replace belongings new for old i
24hr helpline i

Buildings insurance

Dial Direct

Buildings Insurance

2 stars
Finding & repairing a leak cover limit i £5,000
Cover for keys if lost i £500
Matching sets i
Alternative accommodation cover limit i 20% of sum insured up to £15,000
Cover for keys if stolen i £500
Compulsory excess i £100
Escape of water excess i £350
24hr helpline i
Property owner liability i £2,000,000

Contents insurance

Dial Direct

Contents Insurance

2 stars
Theft from outbuildings cover limit i £2,000
Matching sets i
Cover for keys if lost i £500
Cover limit for cycles in the home i 5000 (optional)
Replace belongings new for old i
Alternative accommodation cover limit i 10 % of Sum insured
Money in the home cover limit i £500
Cover for keys if stolen i £500
24hr helpline i