Dial Direct

Dial Direct is owned by the BGL Group, which also owns brands such as Budget, Beagle Street, and the comparison site Compare The Market. They specialise in premium car, van and home insurance.

Dial Direct is a broker, and will obtain quotes from a panel of insurers before quoting you a price for your policy.

This means any two customers buying their insurance via Dial Direct may not share the same underwriter.

Dial Direct

Car insurance

Ranked 46th of 50 providers reviewed.

Customer happiness 61%
Customer trust 31%
Complaints performance 67%
Transparency rating 37%
Fairer Finance score
Reviewed Autumn 2018
49%

Home insurance

Ranked 35th of 48 providers reviewed.

Customer happiness 61%
Customer trust 47%
Complaints performance 73%
Transparency rating 33%
Fairer Finance score
Reviewed Autumn 2018
52%

Car insurance

Dial Direct

Car Insurance

4 stars
Cover for keys/locks if lost i £0
Uninsured driver promise i
Courtesy car for duration of repair i
Windscreen repair excess i £0
Windscreen replacement excess i £75
Cover for keys/locks if stolen i £500
Cover for replacing original audio/visual equipment i Unlimited
24hr helpline available i
Repairs guarantee (years) i 3 years

Home insurance

Dial Direct

Home Insurance

3 stars
Escape of water excess i £350
Matching sets i
Theft from outbuildings i £2,000
24hr helpline i
Alternative accommodation i 20% of sum insured up to £15,000
Cover for keys/locks if lost i £500
Money in the home i £500
New for old i

Buildings insurance

Dial Direct

Home Insurance

3 stars
Trace & access i £5,000
Matching sets i
Cover for keys/locks if lost i £500
Compulsory excess i £100
Escape of water excess i £350
Alternative accommodation cover limit i 20% of sum insured up to £15,000
Cover for keys/locks if stolen i £500
Property owner liability i £2,000,000
24hr helpline i

Contents insurance

Dial Direct

Home Insurance

3 stars
Theft from outbuildings i £2,000
Matching sets i
Cover for keys/locks if lost i £500
Cycles included whilst in the home i £0
New for old i
Alternative accomodation i 10% of sum insured up to £7,000
Money in the home i £500
Cover for keys/locks if stolen i £500
24hr helpline i