Dial Direct

Dial Direct is owned by the BGL Group, which was formed in 1992. BGL also owns other brands such as Budget, Beagle Street, and the comparison site Comparethemarket. 

They offer car (and premier car), van and home insurance.

Dial Direct is a broker, and their policies are underwritten by a variety of underwriters.

Their headquarters are based in Peterborough, UK.

Dial Direct
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Car insurance

Ranked 41st of 53 providers reviewed.

Customer happiness 54.88%
Customer trust 41.87%
Complaints performance 78.95%
Transparency rating 68.95%
Fairer Finance score
Reviewed Spring 2022
61%

Home insurance (building and contents)

Ranked 45th of 49 providers reviewed.

Customer happiness 50.91%
Customer trust 40%
Complaints performance 78.89%
Transparency rating 65.79%
Fairer Finance score
Reviewed Spring 2022
59%

Car insurance

Dial Direct

Car Insurance (with guaranteed replacement car and keycare)

4 stars
Cover limit for lost keys i £1,000.00
Courtesy car for duration of repair i
Uninsured driver promise i
Cover for replacing original audio/visual equipment i Unlimited
Windscreen repair excess i £25.00
Windscreen replacement excess i £100.00
Repairs guarantee (years) i 3 years
New car replacement i
Cover limit for stolen keys i £1,000.00
24hr helpline available i
Courtesy car provided if stolen / total loss i
Vandalism i

Dial Direct

Car Insurance

3 stars
Cover limit for lost keys i £0.00
Courtesy car for duration of repair i
Uninsured driver promise i
Cover for replacing original audio/visual equipment i Unlimited
Windscreen repair excess i £25.00
Windscreen replacement excess i £100.00
Repairs guarantee (years) i 3 years
New car replacement i
Cover limit for stolen keys i £500.00
24hr helpline available i
Courtesy car provided if stolen / total loss i
Vandalism i

Dial Direct

Premier Car Insurance

3 stars
Cover limit for lost keys i £0.00
Courtesy car for duration of repair i
Uninsured driver promise i
Cover for replacing original audio/visual equipment i Unlimited
Windscreen repair excess i £25.00
Windscreen replacement excess i £100.00
Repairs guarantee (years) i 3 years
New car replacement i
Cover limit for stolen keys i £500.00
24hr helpline available i
Courtesy car provided if stolen / total loss i
Vandalism i

Home insurance (building and contents)

Dial Direct

Home Insurance

3 stars
Matching sets (Contents) i
Theft from outbuildings cover limit i £2,000.00
Escape of water excess i £350.00
Garden plants i
Alternative accommodation cover limit for contents i Reasonable cost
Alternative accommodation cover limit for buildings i £150,000.00
Cover for keys if lost i £500.00
Money in the home i £500.00
Replace belongings new for old i 50% of the cost of replacing the undamaged parts
24hr helpline i
Dual Contents i

Buildings insurance

Dial Direct

Home Insurance

3 stars
Trace and Access i £5,000.00
Cover for keys if lost i £500.00
Matching sets i
Rainfall (mm) i Not Defined
Alternative accommodation cover limit i £150,000.00
Cover for keys if stolen i £500.00
Compulsory excess i £100.00
Escape of water excess i £350.00
24hr helpline i
Property owner liability i £2,000,000.00

Contents insurance

Dial Direct

Home Insurance

2 stars
Matching sets i
Cover for keys if lost i £500.00
Theft from outbuildings cover limit i £2,000.00
Cycles included whilst in the home i Part of sum insured
Replace belongings new for old i 50% of the cost of replacing the undamaged parts
Cover for keys if stolen i £500.00
Money in the home i £500.00
Alternative accommodation cover limit i Reasonable cost
24hr helpline i