Dial Direct

Dial Direct is owned by the BGL Group, which was formed in 1992. BGL also owns other brands such as Budget, Beagle Street, and the comparison site Comparethemarket. 

They offer car (and premier car), van and home insurance.

Dial Direct is a broker, and their policies are underwritten by a variety of underwriters.

Their headquarters are based in Peterborough, UK.

Dial Direct
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Car insurance

Ranked 39th of 53 providers reviewed.

Customer happiness 58%
Customer trust 40%
Complaints performance 67%
Transparency rating 54%
Fairer Finance score
Reviewed Autumn 2019
55%

Home insurance (building and contents)

Ranked 35th of 49 providers reviewed.

Customer happiness 61%
Customer trust 48%
Complaints performance 67%
Transparency rating 44%
Fairer Finance score
Reviewed Autumn 2019
55%

Car insurance

Dial Direct

Car Insurance (with guaranteed replacement car and keycare)

5 stars
Cover limit for lost keys i £1,000
Uninsured driver promise i
Courtesy car for duration of repair i
Windscreen repair excess i £0
Windscreen replacement excess i £75
Cover limit for stolen keys i £1,000
Cover for replacing original audio/visual equipment i Unlimited
24hr helpline available i
Repairs guarantee (years) i 3 years
Courtesy car provided if stolen / total loss i

Dial Direct

Car Insurance

4 stars
Cover limit for lost keys i £0
Uninsured driver promise i
Courtesy car for duration of repair i
Windscreen repair excess i £0
Windscreen replacement excess i £75
Cover limit for stolen keys i £500
Cover for replacing original audio/visual equipment i Unlimited
24hr helpline available i
Repairs guarantee (years) i 3 years
Courtesy car provided if stolen / total loss i

Dial Direct

Car Insurance (with guaranteed replacement car and keycare) (CIS General Insurance Ltd)

4 stars
Cover limit for lost keys i £1,000
Uninsured driver promise i
Courtesy car for duration of repair i
Windscreen repair excess i £0
Windscreen replacement excess i £75
Cover limit for stolen keys i £1,000
Cover for replacing original audio/visual equipment i Unlimited
24hr helpline available i 75
Repairs guarantee (years) i 3 years
Courtesy car provided if stolen / total loss i

Dial Direct

Car Insurance (CIS General Insurance Ltd)

4 stars
Cover limit for lost keys i £0
Uninsured driver promise i
Courtesy car for duration of repair i
Windscreen repair excess i £0
Windscreen replacement excess i £75
Cover limit for stolen keys i £500
Cover for replacing original audio/visual equipment i Unlimited
24hr helpline available i 75
Repairs guarantee (years) i 3 years
Courtesy car provided if stolen / total loss i

Home insurance (building and contents)

Buildings insurance

Dial Direct

Home Insurance

3 stars
Finding & repairing a leak cover limit i £5,000
Matching sets i
Cover for keys if lost i £500
Compulsory excess i £50
Escape of water excess i £350
Alternative accommodation cover limit i 20% of sum insured up to £15,000
Cover for keys if stolen i £500
Property owner liability i £2,000,000
24hr helpline i

Contents insurance

Dial Direct

Home Insurance (with Specified Bike Cover)

3 stars
Theft from outbuildings cover limit i £2,000
Matching sets i
Cover for keys if lost i £500
Cover limit for cycles in the home i Part of Sum Insured
Replace belongings new for old i
Alternative accommodation cover limit i 10% of sum insured up to £7,000
Money in the home cover limit i £500
Cover for keys if stolen i £500
24hr helpline i

Dial Direct

Home Insurance

3 stars
Theft from outbuildings cover limit i £2,000
Matching sets i
Cover for keys if lost i £500
Cover limit for cycles in the home i £101
Replace belongings new for old i
Alternative accommodation cover limit i 10% of sum insured up to £7,000
Money in the home cover limit i £500
Cover for keys if stolen i £500
24hr helpline i