Santander

Santander is the fifth largest UK bank and it is owned by Spanish banking giant, the Santander Group. Santander entered the UK in 2004 when it bought the building society Abbey National. IT went onto buy two more building societies - Alliance & Leicester and Bradford & Bingley - in the wake of the financial crisis. 

Santander offers a full range of banking products, including current accounts, savings accounts, credit cards and personal loans. It’s also one of the largest mortgage providers in the UK. 

It offers several insurance products, with its home and life policies being underwritten by Aviva. Its car insurance product is provided by the BISL and its travel insurance by Chubb European Group SE.

Santander
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Bank accounts

Ranked 28th of 34 providers reviewed.

Customer happiness 59.57%
Customer trust 53%
Complaints performance 60.14%
Transparency rating 59.13%
Fairer Finance score
Reviewed Spring 2021
58%
Gold ribbon: first place

Car insurance

Ranked 4th of 56 providers reviewed.

Customer happiness 76.17%
Customer trust 72.46%
Complaints performance 79.52%
Transparency rating 66.68%
Fairer Finance score
Reviewed Spring 2021
74%

Credit cards

Ranked 20th of 28 providers reviewed.

Customer happiness 60.84%
Customer trust 54.31%
Complaints performance 59.92%
Transparency rating 47.32%
Fairer Finance score
Reviewed Spring 2021
56%

Home insurance (building and contents)

Ranked 23rd of 52 providers reviewed.

Customer happiness 60.13%
Customer trust 54.74%
Complaints performance 75.44%
Transparency rating 59.73%
Fairer Finance score
Reviewed Spring 2021
63%

Investing and pensions

Our ratings for Investing and pensions are hosted exclusively on The Times Money Mentor site.

Go there now to find out how we rated this product.

Life insurance

Ranked 16th of 25 providers reviewed.

Claims score 76.00%
Complaints performance 85.6%
Transparency rating 49.57%
Fairer Finance score
Reviewed Spring 2021
70%

Mortgages

Ranked 17th of 21 providers reviewed.

Customer happiness 56.88%
Customer trust 47.38%
Complaints performance 77.17%
Transparency rating 48.96%
Fairer Finance score
Reviewed Spring 2021
58%

Personal loans

Ranked 17th of 25 providers reviewed.

Customer happiness 63.33%
Customer trust 56.08%
Complaints performance 60.11%
Transparency rating 48.34%
Fairer Finance score
Reviewed Spring 2021
57%

Savings accounts

Ranked 48th of 50 providers reviewed.

Customer happiness 46.81%
Customer trust 52.23%
Complaints performance 60.11%
Transparency rating 54.26%
Fairer Finance score
Reviewed Spring 2021
53%
Gold ribbon: first place

Travel insurance

Ranked 3rd of 53 providers reviewed.

Customer happiness 57.27%
Customer trust 60.47%
Complaints performance 79%
Transparency rating 43.74%
Fairer Finance score
Reviewed Spring 2021
60%

Bank accounts

Basic bank accounts

Santander

Basic Current Account

5 stars
Faster Payment limit i £25,000
Annual fee i £0
Maximum cash machine withdrawal per day i £300
Part of FSCS i

Current accounts

Santander

Everyday Current Account

5 stars
Annual fee i £0
Maximum cash machine withdrawal per day i £300
Part of FSCS i
Cash withdrawal fee in UK (own bank) i £0
Card payment fee (£) i £0
App capability? i

Santander

Essentials Current Account

4 stars
Annual fee i £12
Maximum cash machine withdrawal per day i £300
Part of FSCS i
Cash withdrawal fee in UK (own bank) i £0
Card payment fee (£) i £0
App capability? i

Santander

Choice Current Account

1 stars
Annual fee i £120
Maximum cash machine withdrawal per day i £300
Part of FSCS i
Cash withdrawal fee in UK (own bank) i £0
Card payment fee (£) i £0
App capability? i

Foreign use bank accounts

Santander

Choice Current Account

1 stars
Foreign cash withdrawal fee i 2.95%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 2.95%
Is there a limit on free cash withdrawals? i

Santander

1-2-3 Current Account

1 stars
Foreign cash withdrawal fee i 2.95%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 2.95%
Is there a limit on free cash withdrawals? i

Santander

1-2-3 Lite Current Account

1 stars
Foreign cash withdrawal fee i 2.95%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 2.95%
Is there a limit on free cash withdrawals? i

Santander

Everyday Current Account

1 stars
Foreign cash withdrawal fee i 2.95%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 2.95%
Is there a limit on free cash withdrawals? i

Santander

Select Current Account

1 stars
Foreign cash withdrawal fee i 2.95%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 2.95%
Is there a limit on free cash withdrawals? i

Santander

Basic Current Account

1 stars
Foreign cash withdrawal fee i 2.95%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 2.95%
Is there a limit on free cash withdrawals? i

Santander

Essentials Current Account

1 stars
Foreign cash withdrawal fee i 2.95%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 2.95%
Is there a limit on free cash withdrawals? i

Santander

1-2-3 Student Current Account

1 stars
Foreign cash withdrawal fee i 2.95%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 2.95%
Is there a limit on free cash withdrawals? i

Overdrafts

Santander

Select Current Account

5 stars
Risk based overdraft? i
Arranged overdraft interest free amount i £500
Arranged overdraft interest rate (representative EAR) i 39.90%

Santander

Choice Current Account

3 stars
Risk based overdraft? i
Arranged overdraft interest free amount i £0
Arranged overdraft interest rate (representative EAR) i 29.90%

Santander

Everyday Current Account

2 stars
Risk based overdraft? i
Arranged overdraft interest free amount i £0
Arranged overdraft interest rate (representative EAR) i 39.90%

Santander

1-2-3 Current Account

2 stars
Risk based overdraft? i
Arranged overdraft interest free amount i £0
Arranged overdraft interest rate (representative EAR) i 39.90%

Santander

1-2-3 Lite Current Account

2 stars
Risk based overdraft? i
Arranged overdraft interest free amount i £0
Arranged overdraft interest rate (representative EAR) i 39.90%

Premium bank accounts

Santander

1-2-3 Current Account

2 stars
Annual reward and cost scenario i £54.70
Add-ons, cashback and rewards i Cashback on bills; 1% on first £1000 pay towards Santander mortgage,phone and broad band bills, council tax bills; 2% on gas and electric, Santander home and life insurance; 3% on water bills, Up to 15% cashback with retail offers
Part of FSCS or international equivalent i

Santander

1-2-3 Lite Current Account

2 stars
Annual reward and cost scenario i £68.20
Add-ons, cashback and rewards i Cashback on bills; 1% on first £1000 pay towards Santander mortgage,phone and broad band bills, council tax bills; 2% on gas and electric; 3% on water bills, Up to 15% cashback with retail offers
Part of FSCS or international equivalent i

Student bank accounts

Santander

1-2-3 Student Current Account

5 stars
Arranged overdraft limit i £2,000
Tiered repayment of overdraft i £2,000/£1,000/£0 - each year
Switching / sign up incentive i 4 year 16-25 railcard

Car insurance

Santander

Car Insurance (with RAC Breakdown and Guaranteed Replacement Car cover)

3 stars
Cover limit for lost keys i £0
Courtesy car for duration of repair i
Uninsured driver promise i
Cover for replacing original audio/visual equipment i Unlimited
New car replacement
Windscreen repair excess i £0
Windscreen replacement excess i £75
Repairs guarantee (years) i 3 years
Cover limit for stolen keys i £500
24hr helpline available i
Courtesy car provided if stolen / total loss i

Santander

Car Insurance

2 stars
Cover limit for lost keys i £0
Courtesy car for duration of repair i
Uninsured driver promise i
Cover for replacing original audio/visual equipment i Unlimited
New car replacement
Windscreen repair excess i £0
Windscreen replacement excess i £75
Repairs guarantee (years) i 3 years
Cover limit for stolen keys i £500
24hr helpline available i
Courtesy car provided if stolen / total loss i

Credit cards

0% balance transfer credit cards

Santander

Everyday

5 stars
Duration of balance transfer offer period i 18 months
Balance transfer fee during promotional period i 0%
Representative APR i 20.90%
Balance transfer rate during promotional period i 0%
Representative balance transfer rate i 1.60%
Risk based? i

Santander

World Elite

4 stars
Duration of balance transfer offer period i 18 months
Balance transfer fee during promotional period i 0%
Representative APR i 49.80%
Balance transfer rate during promotional period i 0%
Representative balance transfer rate i 1.46%
Risk based? i

Santander

All In One Credit Card

4 stars
Duration of balance transfer offer period i 26 months
Balance transfer fee during promotional period i 0%
Representative APR i 23.70%
Balance transfer rate during promotional period i 0%
Representative balance transfer rate i 1.39%
Risk based? i

0% purchase credit cards

Santander

All In One Credit Card

4 stars
Duration of purchases offer period i 20 months
Representative APR i 23.70%
Highest APR i 23.70%
Purchase rate during promotional period i 0%
Representative purchase rate i 1.39%
Number of days before interest is charged on purchases i 56 days
Risk based? i

Santander

Everyday

3 stars
Duration of purchases offer period i 3 months
Representative APR i 20.90%
Highest APR i 20.90%
Purchase rate during promotional period i 0%
Representative purchase rate i 1.60%
Number of days before interest is charged on purchases i 56 days
Risk based? i

Santander

World Elite

3 stars
Duration of purchases offer period i 18 months
Representative APR i 49.80%
Highest APR i 49.80%
Purchase rate during promotional period i 0%
Representative purchase rate i 1.46%
Number of days before interest is charged on purchases i 56 days
Risk based? i

Cashback and reward credit cards

Santander

All In One Credit Card

1 stars
Reward extras i
Estimated amount of money customers get back in the 1st year (minus annual fee) i £59.99
Estimated amount of money customers get back after the 1st year (minus annual fee) i £59.99
Risk based? i
Annual fee in 1st year i £36
Annual fee after 1st year i £36
Foreign purchase fee i 0%

Santander

World Elite

1 stars
Reward extras i Five welcome offers of up to 25% cashback (certain retailers), Up to 15% cashback with selected retailer offers. Access to airport lounges.
Estimated amount of money customers get back in the 1st year (minus annual fee) i £-84.01
Estimated amount of money customers get back after the 1st year (minus annual fee) i £-84.01
Risk based? i
Annual fee in 1st year i £180
Annual fee after 1st year i £180
Foreign purchase fee i 0%

Foreign use credit cards

Santander

All In One Credit Card

3 stars
Foreign purchase fee i 0%
Foreign withdrawal fee i 3%
Representative APR i 23.70%
Number of days before interest is charged on non-sterling cash transactions i 0 days
Risk based? i
Representative purchase rate i 1.39%

Santander

World Elite

2 stars
Foreign purchase fee i 0%
Foreign withdrawal fee i 3%
Representative APR i 49.80%
Number of days before interest is charged on non-sterling cash transactions i 0 days
Risk based? i
Representative purchase rate i 1.46%

Santander

Everyday

1 stars
Foreign purchase fee i 2.95%
Foreign withdrawal fee i 3%
Representative APR i 20.90%
Number of days before interest is charged on non-sterling cash transactions i 0 days
Risk based? i
Representative purchase rate i 1.60%

Home insurance (building and contents)

Santander

Plus cover Home Insurance

4 stars
Matching sets i
Theft from outbuildings cover limit i £2,500
Escape of water excess i £450
Alternative accommodation cover limit i Sum insured
Cover for keys if lost i Sum insured
Money in the home i £500
Replace belongings new for old i
24hr helpline i

Santander

Classic

3 stars
Matching sets i
Theft from outbuildings cover limit i £750
Escape of water excess i £450
Alternative accommodation cover limit i £25,000
Cover for keys if lost i £250
Money in the home i £500
Replace belongings new for old i
24hr helpline i

Buildings insurance

Santander

Plus cover Home Insurance

4 stars
Finding & repairing a leak cover limit i £5,000
Cover for keys if lost i Sum insured
Matching sets i
Alternative accommodation cover limit i Sum insured
Cover for keys if stolen i Sum insured
Compulsory excess i £100
Escape of water excess i £450
24hr helpline i
Property owner liability i £5,000,000

Santander

Classic

2 stars
Finding & repairing a leak cover limit i £2,500
Cover for keys if lost i £250
Matching sets i
Alternative accommodation cover limit i £25,000
Cover for keys if stolen i £250
Compulsory excess i £100
Escape of water excess i £450
24hr helpline i
Property owner liability i £5,000,000

Contents insurance

Santander

Plus cover Home Insurance

4 stars
Theft from outbuildings cover limit i £2,500
Matching sets i
Cover for keys if lost i Sum insured
Cover limit for cycles in the home i Part of sum insured
Replace belongings new for old i
Alternative accommodation cover limit i Sum insured
Money in the home cover limit i £500
Cover for keys if stolen i Sum insured
24hr helpline i

Santander

Classic

3 stars
Theft from outbuildings cover limit i £750
Matching sets i
Cover for keys if lost i £250
Cover limit for cycles in the home i Part of sum insured
Replace belongings new for old i
Alternative accommodation cover limit i £25,000
Money in the home cover limit i £500
Cover for keys if stolen i £250
24hr helpline i

Investing and pensions

Fund and Share Accounts (for high frequency trading)

Santander

Investment Account

Our ratings for Fund and Share Accounts (for high frequency trading) are hosted exclusively on The Times Money Mentor site.

Go there now to find out how we rated this product.

Fund and Share Accounts (for low frequency trading)

Santander

Investment Account

Our ratings for Fund and Share Accounts (for low frequency trading) are hosted exclusively on The Times Money Mentor site.

Go there now to find out how we rated this product.

Life insurance

Over 50s life insurance

Santander

Over 50s Life Assurance

4 stars
Age when premiums stop i 90
Cover for accidental death in waiting period i Full payout
How long after policy is started can full benefits be claimed? i 12 months
Maximum age i 80
Payout for accidental death outside waiting period i 2x the cover
Can you reduce monthly payments? i
If a payment is missed, how long until the policy is cancelled? i 60 days
Does the policy offer the customer a proportionate amount of money back if they choose to cancel after paying 50% or more of the scheduled monthly payments? i
Discount offered with a funeral provider? i Not offered

Travel insurance

Annual multi-trip insurance

Santander

Travel Insurance

4 stars
Cancelling before travel cover limit i £5,000
Medical excess i £50
Personal Possessions and Baggage - damaged, lost or stolen- cover limit i £2,000
Cutting trip short cover limit i £5,000
Abandoning your trip cover limit i £5,000
Emergency medical cover and repatriation cover limit i Unlimited
Mental health cover i
Lost or stolen cash i £500
Combined passport & travel cover limit i £300
Natural disaster relocation cover i
Natural disaster baggage cover i
Max trip duration i 31 days

Single trip insurance

Santander

Travel Insurance

4 stars
Cancelling before travel cover limit i £5,000
Medical excess i £50
Personal Possessions and Baggage - damaged, lost or stolen - cover limit i £2,000
Cutting trip short cover limit i £5,000
Abandoning your trip cover limit i £5,000
Emergency medical cover and repatriation cover limit i Unlimited
Lost or stolen cash i £500
Combined passport & travel cover limit i £300
Missed departure cover limit i £1,000

Travel insurance add-on: cruise cover

Santander

Cruise Extension

3 stars
Missed port departure cover limit i £1,000
Re-joining a cruise cover limit i £1,000
Cabin confinement cover limit i £1,000
Missed port departure excess i £50
Timetable/itinerary change cover limit i £0
Unused excursions cover limit i £500

Travel insurance add-on: winter sports

Santander

Winter Sports Extension

3 stars
Ski equipment owned cover limit i £500
Single owned item cover limit i £300
Cover limit for hire of ski equipment due to loss/damage/delay to own equipment i £200
Avalanche closure cover limit i £250
Piste closure cover limit i £250
Ski equipment owned excess i £50
Ski equipment hired i £500
Single item limit for hired equipment i £300
Unused ski pass due to illness or injury i £300

Travel Insurance Covid-19 Cover

Santander

Travel Insurance

1 stars
Cancellation cover for if policy holder has covid (confirmed either by test result or doctor's note) within 14 days of departure date? i
Cover for change in the FCDO advice whilst on trip? e.g. between when you fly out and come home?
Does the policy cover medical cover if you catch Covid-19?
Cancellation cover for if travel companion has covid-19 (confirmed either by test result or doctor's note) within 14 days of departure date? i
Cancellation cover due to a close relative having covid-19 and is admitted to hospital (this person is not travelling but you cancel trip to stay near them)
Cancellation/curtailment: bereavement of a close relative due to Covid
Cancellation/curtailment cover if denied boarding by airline because displaying symptoms?
Cover for all aspects of the policy, (EXCEPT cancellation and curtailment) for change in the FCDO advice between when you book and departure?
No additional premium to extend policy due to getting covid-19 (for days of trip extended)