Santander

Santander is the fifth largest UK bank and it is owned by Spanish banking giant, the Santander Group. Santander entered the UK in 2004 when it bought the building society Abbey National. IT went onto buy two more building societies - Alliance & Leicester and Bradford & Bingley - in the wake of the financial crisis. 

Santander offers a full range of banking products, including current accounts, savings accounts, credit cards and personal loans. It’s also one of the largest mortgage providers in the UK. 

It offers several insurance products, with its home and life policies being underwritten by Aviva. Its car insurance product is provided by the BGL Group and its travel insurance by Chubb European Group SE.

Santander
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Bank accounts

Ranked 18th of 32 providers reviewed.

Customer happiness 60%
Customer trust 52%
Complaints performance 61%
Transparency rating 59%
Fairer Finance score
Reviewed Spring 2020
58%

Car insurance

Ranked 35th of 55 providers reviewed.

Customer happiness 58%
Customer trust 58%
Complaints performance 79.32%
Transparency rating 39.59%
Fairer Finance score
Reviewed Spring 2020
59%

Credit cards

Ranked 17th of 32 providers reviewed.

Customer happiness 61%
Customer trust 53%
Complaints performance 60%
Transparency rating 41%
Fairer Finance score
Reviewed Spring 2020
54%
Gold ribbon: first place

Home insurance (building and contents)

Ranked 9th of 50 providers reviewed.

Customer happiness 58.48%
Customer trust 55.39%
Complaints performance 75.57%
Transparency rating 60.25%
Fairer Finance score
Reviewed Spring 2020
62%

Investing and pensions

Our ratings for Investing and pensions are hosted exclusively on The Times Money Mentor site.

Go there now to find out how we rated this product.

Gold ribbon: first place

Life insurance

Ranked 9th of 24 providers reviewed.

Claims score 98.90%
Complaints performance 84.96%
Transparency rating 51.28%
Fairer Finance score
Reviewed Spring 2020
75%

Mortgages

Ranked 20th of 22 providers reviewed.

Customer happiness 55%
Customer trust 48%
Complaints performance 73%
Transparency rating 42%
Fairer Finance score
Reviewed Spring 2020
54%

Personal loans

Ranked 19th of 31 providers reviewed.

Customer happiness 62%
Customer trust 55.9%
Complaints performance 60.95%
Transparency rating 47.98%
Fairer Finance score
Reviewed Spring 2020
57%

Savings accounts

Ranked 36th of 44 providers reviewed.

Customer happiness 48.93%
Customer trust 50.58%
Complaints performance 60.95%
Transparency rating 55.03%
Fairer Finance score
Reviewed Spring 2020
54%
Gold ribbon: first place

Travel insurance

Ranked 15th of 68 providers reviewed.

Customer happiness 54%
Customer trust 52%
Complaints performance 76.32%
Transparency rating 49.59%
Fairer Finance score
Reviewed Spring 2020
58%

Bank accounts

Basic bank accounts

Santander

Basic Current Account

5 stars
Faster Payment limit i £250,000
Maximum cash machine withdrawal per day i £300
Part of FSCS i

Current accounts

Santander

Choice Current Account

4 stars
Faster Payment limit i £250,000
Overdraft scenario 3 large amount (maximum EAR) i £10.04
Maximum cash machine withdrawal per day i £250
Part of FSCS i
Cash withdrawal fee in UK (own bank) i £0
Card payment fee (£) i £0
App capability? i

Santander

Everyday Current Account

4 stars
Faster Payment limit i £250,000
Overdraft scenario 3 large amount (maximum EAR) i £12.88
Maximum cash machine withdrawal per day i £250
Part of FSCS i
Cash withdrawal fee in UK (own bank) i £0
Card payment fee (£) i £0
App capability? i

Santander

Essentials Current Account

4 stars
Faster Payment limit i £250,000
Overdraft scenario 3 large amount (maximum EAR) i
Maximum cash machine withdrawal per day i £250
Part of FSCS i
Cash withdrawal fee in UK (own bank) i £0
Card payment fee (£) i £0
App capability? i

Foreign use bank accounts

Santander

Choice Current Account

2 stars
Foreign cash withdrawal fee i 2.95%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 2.95%
Is there a limit on free cash withdrawals? i

Santander

1-2-3 Current Account

2 stars
Foreign cash withdrawal fee i 2.95%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 2.95%
Is there a limit on free cash withdrawals? i

Santander

1-2-3 Lite Current Account

2 stars
Foreign cash withdrawal fee i 2.95%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 2.95%
Is there a limit on free cash withdrawals? i

Santander

Everyday Current Account

2 stars
Foreign cash withdrawal fee i 2.95%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 2.95%
Is there a limit on free cash withdrawals? i

Santander

Select Current Account

2 stars
Foreign cash withdrawal fee i 2.95%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 2.95%
Is there a limit on free cash withdrawals? i

Santander

Basic Current Account

2 stars
Foreign cash withdrawal fee i 2.95%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 2.95%
Is there a limit on free cash withdrawals? i

Santander

Essentials Current Account

2 stars
Foreign cash withdrawal fee i 2.95%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 2.95%
Is there a limit on free cash withdrawals? i

Santander

1-2-3 Student Current Account

2 stars
Foreign cash withdrawal fee i 2.95%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 2.95%
Is there a limit on free cash withdrawals? i

Overdrafts

Santander

Select Current Account

5 stars
Risk based overdraft? i
Arranged overdraft interest free amount i £500
Arranged overdraft interest rate (representative EAR) i 39.90%

Santander

Choice Current Account

3 stars
Risk based overdraft? i
Arranged overdraft interest free amount i £0
Arranged overdraft interest rate (representative EAR) i 29.90%

Santander

Everyday Current Account

2 stars
Risk based overdraft? i
Arranged overdraft interest free amount i £0
Arranged overdraft interest rate (representative EAR) i 39.90%

Santander

1-2-3 Current Account

2 stars
Risk based overdraft? i
Arranged overdraft interest free amount i £0
Arranged overdraft interest rate (representative EAR) i 39.90%

Santander

1-2-3 Lite Current Account

2 stars
Risk based overdraft? i
Arranged overdraft interest free amount i £0
Arranged overdraft interest rate (representative EAR) i 39.90%

Premium bank accounts

Santander

1-2-3 Current Account

3 stars
Add-ons, cashback and rewards i Cashback on bills; 1% on first £1000 pay towards Santander mortgage; 2% on Santander home insurance and life protection; Up to 15% cashback with retail offers
Estimated amount of money customers get back (minus annual fee) i £25.18
Part of FSCS or international equivalent i

Santander

1-2-3 Lite Current Account

3 stars
Add-ons, cashback and rewards i Cashback on bills; 1% on first £1000 pay towards Santander mortgage; 2% on Santander home insurance and life protection; Up to 15% cashback with retail offers
Estimated amount of money customers get back (minus annual fee) i £62.98
Part of FSCS or international equivalent i

Student bank accounts

Santander

1-2-3 Student Current Account

4 stars
Arranged overdraft limit i £1,500
Tiered repayment of overdraft i £2k/2k/0 - each year
Switching / sign up incentive i 4 year Santander 16-25 Railcard

Car insurance

Santander

Car Insurance

2 stars
Cover limit for lost keys i £0
Uninsured driver promise i
Courtesy car for duration of repair i
Windscreen repair excess i £0
Windscreen replacement excess i £75
Cover limit for stolen keys i £500
Cover for replacing original audio/visual equipment i Unlimited
24hr helpline available i
Repairs guarantee (years) i 3 years
Courtesy car provided if stolen / total loss i

Santander

Car Insurance (with RAC Breakdown and Guaranteed Replacement Car cover)

2 stars
Cover limit for lost keys i £0
Uninsured driver promise i
Courtesy car for duration of repair i
Windscreen repair excess i £0
Windscreen replacement excess i £75
Cover limit for stolen keys i £500
Cover for replacing original audio/visual equipment i Unlimited
24hr helpline available i
Repairs guarantee (years) i 3 years
Courtesy car provided if stolen / total loss i

Credit cards

0% balance transfer credit cards

Santander

Everyday

5 stars
Duration of balance transfer offer period i 18 months
Balance transfer fee during promotional period i 0%
Representative APR i 18.90%
Risk based? i
Balance transfer rate during promotional period i 0%
Representative balance transfer rate i 1.46%

Santander

World Elite

4 stars
Duration of balance transfer offer period i 18 months
Balance transfer fee during promotional period i 0%
Representative APR i 49.80%
Risk based? i
Balance transfer rate during promotional period i 0%
Representative balance transfer rate i 1.46%

Santander

Zero Card

2 stars
Duration of balance transfer offer period i 1 months
Balance transfer fee during promotional period i 3%
Representative APR i 18.90%
Risk based? i
Balance transfer rate during promotional period i 0%
Representative balance transfer rate i 1.46%

0% purchase credit cards

Santander

All In One Credit Card

4 stars
Duration of purchases offer period i 26 months
Representative APR i 21.70%
Highest APR i 21.70%
Risk based? i
Purchase rate during promotional period i 0%
Representative purchase rate i 1.24%
Number of days before interest is charged on purchases i 56 days

Santander

Zero Card

4 stars
Duration of purchases offer period i 12 months
Representative APR i 18.90%
Highest APR i 18.90%
Risk based? i
Purchase rate during promotional period i 0%
Representative purchase rate i 1.46%
Number of days before interest is charged on purchases i 56 days

Santander

Everyday

3 stars
Duration of purchases offer period i 3 months
Representative APR i 18.90%
Highest APR i 18.90%
Risk based? i
Purchase rate during promotional period i 0%
Representative purchase rate i 1.46%
Number of days before interest is charged on purchases i 56 days

Santander

World Elite

3 stars
Duration of purchases offer period i 18 months
Representative APR i 49.80%
Highest APR i 49.80%
Risk based? i
Purchase rate during promotional period i 0%
Representative purchase rate i 1.46%
Number of days before interest is charged on purchases i 56 days

Cashback and reward credit cards

Santander

All In One Credit Card

3 stars
Reward extras i
Estimated amount of money customers get back in the 1st year (minus annual fee) i £59.99
Estimated amount of money customers get back after the 1st year (minus annual fee) i £59.99
Risk based? i
Annual fee after 1st year i £36
Foreign purchase fee i 0%

Santander

World Elite

2 stars
Reward extras i Five welcome offers of up to 25% cashback (certain retailers), Up to 15% cashback with selected retailer offers. Access to airport lounges.
Estimated amount of money customers get back in the 1st year (minus annual fee) i -£84.01
Estimated amount of money customers get back after the 1st year (minus annual fee) i -£84.01
Risk based? i
Annual fee after 1st year i £180
Foreign purchase fee i 0%

Foreign use credit cards

Santander

Zero Card

5 stars
Representative APR i 18.90%
Foreign purchase fee i 0%
Foreign withdrawal fee i 0%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 1.46%

Santander

All In One Credit Card

3 stars
Representative APR i 21.70%
Foreign purchase fee i 0%
Foreign withdrawal fee i 3%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 1.24%

Santander

World Elite

2 stars
Representative APR i 49.80%
Foreign purchase fee i 0%
Foreign withdrawal fee i 3%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 1.46%

Santander

Everyday

1 stars
Representative APR i 18.90%
Foreign purchase fee i 2.95%
Foreign withdrawal fee i 3%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 1.46%

Home insurance (building and contents)

Santander

Premier

4 stars
Escape of water excess i £100
Matching sets i
Theft from outbuildings cover limit i £2,500
24hr helpline i
Alternative accommodation cover limit i Sum insured
Cover for keys if lost i Sum insured
Money in the home i £500
Replace belongings new for old i

Santander

Everyday

3 stars
Escape of water excess i £350
Matching sets i
Theft from outbuildings cover limit i £750
24hr helpline i
Alternative accommodation cover limit i £25,000
Cover for keys if lost i £250
Money in the home i £500
Replace belongings new for old i

Buildings insurance

Santander

Premier

4 stars
Finding & repairing a leak cover limit i £5,000
Cover for keys if lost i Sum insured
Matching sets i
Alternative accommodation cover limit i Sum insured
Cover for keys if stolen i Sum insured
Compulsory excess i £100
Escape of water excess i £100
Property owner liability i £2,000,000
24hr helpline i

Santander

Everyday

2 stars
Finding & repairing a leak cover limit i £2,500
Cover for keys if lost i £250
Matching sets i
Alternative accommodation cover limit i £25,000
Cover for keys if stolen i £250
Compulsory excess i £200
Escape of water excess i £350
Property owner liability i £2,000,000
24hr helpline i

Contents insurance

Santander

Premier

4 stars
Theft from outbuildings cover limit i £2,500
Matching sets i
Cover for keys if lost i Sum insured
Cover limit for cycles in the home i Part of sum insured
Replace belongings new for old i
Alternative accommodation cover limit i Sum insured
Money in the home cover limit i £500
Cover for keys if stolen i Sum insured
24hr helpline i

Santander

Everyday

3 stars
Theft from outbuildings cover limit i £750
Matching sets i
Cover for keys if lost i £250
Cover limit for cycles in the home i Part of sum insured
Replace belongings new for old i
Alternative accommodation cover limit i £25,000
Money in the home cover limit i £500
Cover for keys if stolen i £250
24hr helpline i

Investing and pensions

Fund and Share Accounts (for high frequency trading)

Santander

Investment Account

Our ratings for Fund and Share Accounts (for high frequency trading) are hosted exclusively on The Times Money Mentor site.

Go there now to find out how we rated this product.

Fund and Share Accounts (for low frequency trading)

Santander

Investment Account

Our ratings for Fund and Share Accounts (for low frequency trading) are hosted exclusively on The Times Money Mentor site.

Go there now to find out how we rated this product.

Life insurance

Over 50s life insurance

Santander

Over 50s Life Assurance

3 stars
Age when premiums stop i 90
How long after policy is started can full benefits be claimed? i 12 months
Cover for accidental death in waiting period i Full payout
Can you reduce monthly payments? i
If a payment is missed, how long until the policy is cancelled? i 60 days
Maximum age i 80
Does the policy offer the customer a proportionate amount of money back if they choose to cancel after paying 50% or more of the scheduled monthly payments? i
Payout for accidental death outside waiting period i 2x the cover
Discount offered with a funeral provider? i Not offered

Travel insurance

Annual multi-trip insurance

Santander

Travel Insurance

4 stars
Medical excess i £50
Cancelling before travel cover limit i £5,000
Personal Possessions and Baggage - damaged, lost or stolen- cover limit i £2,000
Max trip duration i 31 days
Emergency medical cover and repatriation cover limit i Unlimited
Cutting trip short cover limit i £5,000
Abandoning your trip cover limit i £5,000
Lost or stolen cash i £500
Combined passport & travel cover limit i £300
Natural disaster relocation cover i
Natural disaster baggage cover i
Mental health cover i

Single trip insurance

Santander

Travel Insurance

4 stars
Medical excess i £50
Cancelling before travel cover limit i £5,000
Personal Possessions and Baggage - damaged, lost or stolen - cover limit i £2,000
Emergency medical cover and repatriation cover limit i Unlimited
Cutting trip short cover limit i £5,000
Missed departure cover limit i £1,000
Abandoning your trip cover limit i £5,000
Lost or stolen cash i £500
Combined passport & travel cover limit i £300

Travel insurance add-on: cruise cover

Santander

Cruise Extension

2 stars
Missed port departure cover limit i £1,000
Re-joining a cruise cover limit i £1,000
Cabin confinement cover limit i £1,000
Missed port departure excess i £50
Timetable/itinerary change cover limit i £0
Unused excursions cover limit i £500

Travel insurance add-on: winter sports

Santander

Winter Sports Extension

3 stars
Ski equipment owned cover limit i £500
Single owned item cover limit i £300
Cover limit for hire of ski equipment due to loss/damage/delay to own equipment i £200
Ski equipment owned excess i £50
Ski equipment hired i £500
Single item limit for hired equipment i £300
Avalanche closure cover limit i £250
Piste closure cover limit i £250
Unused ski pass due to illness or injury i £300