esure

esure is a large UK insurance company that owns other brands, including Sheila's Wheels and First Alternative. It was founded in 2000.

They provide car, home, and travel insurance. 

Their headquarters are based in Surrey, UK.


esure
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Car insurance

Ranked 39th of 53 providers reviewed.

Customer happiness 59.6%
Customer trust 50.04%
Complaints performance 79.71%
Transparency rating 57.82%
Fairer Finance score
Reviewed Spring 2022
62%

Home insurance (building and contents)

Ranked 43rd of 49 providers reviewed.

Customer happiness 53.58%
Customer trust 47.79%
Complaints performance 79.86%
Transparency rating 56.2%
Fairer Finance score
Reviewed Spring 2022
59%

Travel insurance

Ranked 35th of 39 providers reviewed.

Customer happiness 44.67%
Customer trust 33.96%
Complaints performance 59%
Transparency rating 43.37%
Fairer Finance score
Reviewed Spring 2022
45%

Car insurance

esure

Motor Insurance

3 stars
Cover limit for lost keys i £0.00
Courtesy car for duration of repair i
Uninsured driver promise i
Cover for replacing original audio/visual equipment i Unlimited
Windscreen repair excess i £15.00
Windscreen replacement excess i £100.00
Repairs guarantee (years) i 5 years
New car replacement
Cover limit for stolen keys i £500.00
24hr helpline available i
Courtesy car provided if stolen / total loss i

esure

esure Motor Insurance

3 stars
Cover limit for lost keys i £0.00
Courtesy car for duration of repair i
Uninsured driver promise i
Cover for replacing original audio/visual equipment i Unlimited
Windscreen repair excess i £15.00
Windscreen replacement excess i £100.00
Repairs guarantee (years) i 5 years
New car replacement
Cover limit for stolen keys i £500.00
24hr helpline available i
Courtesy car provided if stolen / total loss i

Home insurance (building and contents)

esure

Home Insurance

3 stars
Matching sets i
Theft from outbuildings cover limit i £2,000.00
Escape of water excess i £450.00
Alternative accommodation cover limit for contents i £10,000.00
Alternative accommodation cover limit for buildings i £75,000.00
Cover for keys if lost i £1,000.00
Money in the home i £750.00
Replace belongings new for old i
24hr helpline i
Finding and repairing a leak 5000

Buildings insurance

esure

Home Insurance

3 stars
Trace and Access i £5,000.00
Cover for keys if lost i £1,000.00
Matching sets i
Alternative accommodation cover limit i £75,000.00
Cover for keys if stolen i £1,000.00
Compulsory excess i £125.00
Escape of water excess i £450.00
24hr helpline i
Property owner liability i £2,000,000.00

Contents insurance

esure

Home Insurance

3 stars
Theft from outbuildings cover limit i £2,000.00
Matching sets i
Cover for keys if lost i £1,000.00
Cover limit for cycles in the home i £500.00
Replace belongings new for old i
Alternative accommodation cover limit i £10,000.00
Money in the home cover limit i £750.00
Cover for keys if stolen i £1,000.00
24hr helpline i

Travel insurance

Annual multi-trip insurance

esure

Extra

5 stars
Medical excess i £70.00
Personal Possessions and Baggage - damaged, lost or stolen- cover limit i £2,000.00
Cancelling before travel cover limit i £5,000.00
Emergency medical cover and repatriation cover limit i £15,000,000.00
Mental health cover i
Lost or stolen cash i £400.00
Combined passport & travel cover limit i £300.00
Cutting trip short cover limit i £5,000.00
Abandoning your trip cover limit i £5,000.00
Natural disaster relocation cover i
Natural disaster baggage cover i
Max trip duration i 45 days

esure

Classic

4 stars
Medical excess i £95.00
Personal Possessions and Baggage - damaged, lost or stolen- cover limit i £1,500.00
Cancelling before travel cover limit i £3,000.00
Emergency medical cover and repatriation cover limit i £12,500,000.00
Mental health cover i
Lost or stolen cash i £300.00
Combined passport & travel cover limit i £250.00
Cutting trip short cover limit i £3,000.00
Abandoning your trip cover limit i £3,000.00
Natural disaster relocation cover i
Natural disaster baggage cover i
Max trip duration i 32 days

esure

Essential

2 stars
Medical excess i £150.00
Personal Possessions and Baggage - damaged, lost or stolen- cover limit i £1,000.00
Cancelling before travel cover limit i £1,500.00
Emergency medical cover and repatriation cover limit i £10,000,000.00
Mental health cover i
Lost or stolen cash i £200.00
Combined passport & travel cover limit i £250.00
Cutting trip short cover limit i £1,500.00
Abandoning your trip cover limit i £1,500.00
Natural disaster relocation cover i
Natural disaster baggage cover i
Max trip duration i 22 days

Single trip insurance

esure

Extra

5 stars
Cancelling before travel cover limit i £5,000.00
Medical excess i £70.00
Personal Possessions and Baggage - damaged, lost or stolen - cover limit i £2,000.00
Cutting trip short cover limit i £5,000.00
Abandoning your trip cover limit i £5,000.00
Emergency medical cover and repatriation cover limit i £15,000,000.00
Lost or stolen cash i £400.00
Combined passport & travel cover limit i £300.00
Missed departure cover limit i £1,000.00

esure

Classic

4 stars
Cancelling before travel cover limit i £3,000.00
Medical excess i £95.00
Personal Possessions and Baggage - damaged, lost or stolen - cover limit i £1,500.00
Cutting trip short cover limit i £3,000.00
Abandoning your trip cover limit i £3,000.00
Emergency medical cover and repatriation cover limit i £12,500,000.00
Lost or stolen cash i £300.00
Combined passport & travel cover limit i £250.00
Missed departure cover limit i £500.00

esure

Essential

3 stars
Cancelling before travel cover limit i £1,500.00
Medical excess i £150.00
Personal Possessions and Baggage - damaged, lost or stolen - cover limit i £1,000.00
Cutting trip short cover limit i £1,500.00
Abandoning your trip cover limit i £1,500.00
Emergency medical cover and repatriation cover limit i £10,000,000.00
Lost or stolen cash i £200.00
Combined passport & travel cover limit i £250.00
Missed departure cover limit i £0.00

Travel insurance add-on: cruise cover

esure

Essential

1 stars
Missed port departure cover limit i £500.00
Re-joining a cruise cover limit i £0.00
Cabin confinement cover limit i £250.00
Missed port departure excess i £0.00
Timetable/itinerary change cover limit i £0.00
Unused excursions cover limit i £300.00

esure

Classic

1 stars
Missed port departure cover limit i £750.00
Re-joining a cruise cover limit i £0.00
Cabin confinement cover limit i £375.00
Missed port departure excess i £0.00
Timetable/itinerary change cover limit i £0.00
Unused excursions cover limit i £500.00

esure

Extra

1 stars
Missed port departure cover limit i £1,000.00
Re-joining a cruise cover limit i £0.00
Cabin confinement cover limit i £500.00
Missed port departure excess i £0.00
Timetable/itinerary change cover limit i £0.00
Unused excursions cover limit i £750.00

Travel insurance add-on: winter sports

esure

Extra

5 stars
Ski equipment owned cover limit i £1,000.00
Single owned item cover limit i £1,000.00
Cover limit for hire of ski equipment due to loss/damage/delay to own equipment i £500.00
Avalanche closure cover limit i £500.00
Piste closure cover limit i £500.00
Ski equipment owned excess i £70.00
Ski equipment hired i £500.00
Single item limit for hired equipment i £500.00
Unused ski pass due to illness or injury i £500.00

esure

Classic

4 stars
Ski equipment owned cover limit i £750.00
Single owned item cover limit i £750.00
Cover limit for hire of ski equipment due to loss/damage/delay to own equipment i £400.00
Avalanche closure cover limit i £400.00
Piste closure cover limit i £400.00
Ski equipment owned excess i £95.00
Ski equipment hired i £400.00
Single item limit for hired equipment i £400.00
Unused ski pass due to illness or injury i £400.00

esure

Essential

3 stars
Ski equipment owned cover limit i £500.00
Single owned item cover limit i £500.00
Cover limit for hire of ski equipment due to loss/damage/delay to own equipment i £250.00
Avalanche closure cover limit i £250.00
Piste closure cover limit i £250.00
Ski equipment owned excess i £150.00
Ski equipment hired i £250.00
Single item limit for hired equipment i £250.00
Unused ski pass due to illness or injury i £250.00

Travel Insurance Covid-19 Cover

esure

Essential

1 stars
Cancellation cover for if policy holder has covid (confirmed either by test result or doctor's note) within 14 days of departure date? i
Cover for change in the FCDO advice whilst on trip? e.g. between when you fly out and come home?
Does the policy cover medical cover if you catch Covid-19?
Cancellation cover for if travel companion has covid-19 (confirmed either by test result or doctor's note) within 14 days of departure date? i
Cancellation cover due to a close relative having covid-19 and is admitted to hospital (this person is not travelling but you cancel trip to stay near them)
Cancellation/curtailment: bereavement of a close relative due to Covid
Cancellation/curtailment cover if denied boarding by airline because displaying symptoms?
Cover for all aspects of the policy, (EXCEPT cancellation and curtailment) for change in the FCDO advice between when you book and departure?
No additional premium to extend policy due to getting covid-19 (for days of trip extended)

esure

Classic

1 stars
Cancellation cover for if policy holder has covid (confirmed either by test result or doctor's note) within 14 days of departure date? i
Cover for change in the FCDO advice whilst on trip? e.g. between when you fly out and come home?
Does the policy cover medical cover if you catch Covid-19?
Cancellation cover for if travel companion has covid-19 (confirmed either by test result or doctor's note) within 14 days of departure date? i
Cancellation cover due to a close relative having covid-19 and is admitted to hospital (this person is not travelling but you cancel trip to stay near them)
Cancellation/curtailment: bereavement of a close relative due to Covid
Cancellation/curtailment cover if denied boarding by airline because displaying symptoms?
Cover for all aspects of the policy, (EXCEPT cancellation and curtailment) for change in the FCDO advice between when you book and departure?
No additional premium to extend policy due to getting covid-19 (for days of trip extended)

esure

Extra

1 stars
Cancellation cover for if policy holder has covid (confirmed either by test result or doctor's note) within 14 days of departure date? i
Cover for change in the FCDO advice whilst on trip? e.g. between when you fly out and come home?
Does the policy cover medical cover if you catch Covid-19?
Cancellation cover for if travel companion has covid-19 (confirmed either by test result or doctor's note) within 14 days of departure date? i
Cancellation cover due to a close relative having covid-19 and is admitted to hospital (this person is not travelling but you cancel trip to stay near them)
Cancellation/curtailment: bereavement of a close relative due to Covid
Cancellation/curtailment cover if denied boarding by airline because displaying symptoms?
Cover for all aspects of the policy, (EXCEPT cancellation and curtailment) for change in the FCDO advice between when you book and departure?
No additional premium to extend policy due to getting covid-19 (for days of trip extended)