Geoffrey Insurance

Geoffrey Insurance is owned by Markerstudy, following its acquisition of Chaucer Direct in 2015. The name changed from Chaucer Direct in 2016.

Geoffrey Insurance sells regular car and van insurance, policies for learners as well as pet insurance. It is based in Whitstable. 

Markerstudy works with UK brands and brokers, but its ultimate parent company is based in Gibraltar.

The policies are underwritten by Zenith Insurance, a publicly-traded firm which sells own-brand policies too. It also underwrites policies for many other insurance brokers.

Geoffrey Insurance
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Gold ribbon: first place

Car insurance

Ranked 10th of 54 providers reviewed.

Customer happiness 66.36%
Customer trust 69.09%
Complaints performance 71.83%
Transparency rating 72.56%
Fairer Finance score
Reviewed Autumn 2021
70%

Car insurance

Geoffrey Insurance

Car Insurance

1 stars
Cover limit for lost keys i £0
Courtesy car for duration of repair i
Uninsured driver promise i
Cover for replacing original audio/visual equipment i Unlimited
New car replacement
Windscreen repair excess i £0
Windscreen replacement excess i £100
Repairs guarantee (years) i 3 years
Cover limit for stolen keys i £500
24hr helpline available i
Courtesy car provided if stolen / total loss i

Pet insurance

Cat insurance

Geoffrey Insurance

Standard Lifetime

4 stars
Vet fees cover limit per condition i £2,000
Dental cover (if due to an accident) i £2,000
If renewed, are existing conditions covered? i
Vet fees cover limit per policy period i 2,000
Cruciate ligament damage i £2,000
CT scans i £2,000
MRI scans i £2,000
Prescription diet (treatment of bladder stones only) i £100
Euthanasia cover limit i £100
Cremation i £0
Complementary treatment i £1,000
Age when compulsory excess rises i 7 years
Cancellation fee i £30
Amendment fee i £10
Does the policy offer cover if the pet dies because of an illness or accident, or if it’s lost or stolen? i £1,000

Geoffrey Insurance

Enhanced Lifetime

4 stars
Vet fees cover limit per condition i £6,000
Dental cover (if due to an accident) i £6,000
If renewed, are existing conditions covered? i
Vet fees cover limit per policy period i 6,000
Cruciate ligament damage i £3,000
CT scans i £2,000
MRI scans i £2,000
Prescription diet (treatment of bladder stones only) i £100
Euthanasia cover limit i £100
Cremation i £0
Complementary treatment i £1,500
Age when compulsory excess rises i 7 years
Cancellation fee i £30
Amendment fee i £10
Does the policy offer cover if the pet dies because of an illness or accident, or if it’s lost or stolen? i £1,500

Geoffrey Insurance

Accident only

2 stars
Vet fees cover limit per condition i £1,500
Dental cover (if due to an accident) i £1,500
If renewed, are existing conditions covered? i
Vet fees cover limit per policy period i Unlimited
Cruciate ligament damage i £1,500
CT scans i £1,000
MRI scans i £1,000
Prescription diet (treatment of bladder stones only) i £0
Euthanasia cover limit i £100
Cremation i £0
Complementary treatment i £1,500
Age when compulsory excess rises i 7 years
Cancellation fee i £30
Amendment fee i £10
Does the policy offer cover if the pet dies because of an illness or accident, or if it’s lost or stolen? i £500

Geoffrey Insurance

12 Month Cover

2 stars
Vet fees cover limit per condition i £1,500
Dental cover (if due to an accident) i £1,500
If renewed, are existing conditions covered? i
Vet fees cover limit per policy period i Unlimited
Cruciate ligament damage i £1,500
CT scans i £1,500
MRI scans i £1,500
Prescription diet (treatment of bladder stones only) i £100
Euthanasia cover limit i £100
Cremation i £0
Complementary treatment i £750
Age when compulsory excess rises i 7 years
Cancellation fee i £30
Amendment fee i £10
Does the policy offer cover if the pet dies because of an illness or accident, or if it’s lost or stolen? i £750

Dog insurance

Geoffrey Insurance

Enhanced Lifetime

4 stars
Vet fees cover limit per condition i £6,000
Dental cover (if due to an accident) i £6,000
If renewed, are existing conditions covered? i
Vet fees cover limit per policy period i 6,000
Cruciate ligament damage i £3,000
CT scans i £2,000
MRI scans i £2,000
Prescription diet (treatment of bladder stones only) i £100
Euthanasia cover limit i £100
Cremation i £0
Complementary treatment i £1,500
Age when compulsory excess rises i 7 years
Amendment fee i £10

Geoffrey Insurance

Standard Lifetime

3 stars
Vet fees cover limit per condition i £2,000
Dental cover (if due to an accident) i £2,000
If renewed, are existing conditions covered? i
Vet fees cover limit per policy period i 2,000
Cruciate ligament damage i £2,000
CT scans i £2,000
MRI scans i £2,000
Prescription diet (treatment of bladder stones only) i £100
Euthanasia cover limit i £100
Cremation i £0
Complementary treatment i £1,000
Age when compulsory excess rises i 7 years
Amendment fee i £10

Geoffrey Insurance

12 Month Cover

2 stars
Vet fees cover limit per condition i £1,500
Dental cover (if due to an accident) i £1,500
If renewed, are existing conditions covered? i
Vet fees cover limit per policy period i Unlimited
Cruciate ligament damage i £1,500
CT scans i £1,500
MRI scans i £1,500
Prescription diet (treatment of bladder stones only) i £100
Euthanasia cover limit i £100
Cremation i £0
Complementary treatment i £750
Age when compulsory excess rises i 7 years
Amendment fee i £10

Geoffrey Insurance

Accident Only

2 stars
Vet fees cover limit per condition i £1,500
Dental cover (if due to an accident) i £1,500
If renewed, are existing conditions covered? i
Vet fees cover limit per policy period i Unlimited
Cruciate ligament damage i £1,500
CT scans i £1,000
MRI scans i £1,000
Prescription diet (treatment of bladder stones only) i £0
Euthanasia cover limit i £100
Cremation i £0
Complementary treatment i £1,500
Age when compulsory excess rises i 7 years
Amendment fee i £10