Geoffrey Insurance is owned by Markerstudy, following its acquisition of Chaucer Direct in 2015. The name changed from Chaucer Direct in 2016.
Geoffrey Insurance sells regular car and van insurance, policies for learners as well as pet insurance. It is based in Whitstable.
Markerstudy works with UK brands and brokers, but its ultimate parent company is based in Gibraltar.
The policies are underwritten by Zenith Insurance, a publicly-traded firm which sells own-brand policies too. It also underwrites policies for many other insurance brokers.
Our product ratings are designed to help you choose a quality product. We rate policies on the key features that are most important for the majority of customers.
Car insurance
4 products reviewed
Electric Car Insurance
2 products reviewed
Geoffrey Insurance
Car Insurance
| Feature | Value |
|---|---|
| Courtesy car for duration of repair | Yes |
| Uninsured driver promise | Yes |
| Cover limit for lost keys |
£0.00
|
| 24hr helpline available | Yes |
| New car replacement | Yes |
| Courtesy car provided if stolen / total loss | No |
| Windscreen repair excess |
£25.00
|
| Windscreen replacement excess |
£100.00
|
| Cover limit for stolen keys |
£500.00
|
| Cover for replacing original audio/visual equipment |
Unlimited
|
| Repairs guarantee (years) |
3 years
|
| Vandalism | Yes |
Geoffrey Insurance
Essentials Car Insurance
| Feature | Value |
|---|---|
| Courtesy car for duration of repair | Yes |
| Uninsured driver promise | Yes |
| Cover limit for lost keys |
£0.00
|
| 24hr helpline available | Yes |
| New car replacement | No |
| Courtesy car provided if stolen / total loss | No |
| Windscreen repair excess |
Windscreen repair not covered
|
| Windscreen replacement excess |
Windscreen replace not covered
|
| Cover limit for stolen keys |
£0.00
|
| Cover for replacing original audio/visual equipment |
Unlimited
|
| Repairs guarantee (years) |
3 years
|
| Vandalism | Yes |
Third Party, Fire and Theft Car Insurance
2 products reviewed
Geoffrey Insurance
Plus Third Party, Fire & Theft Car Insurance
| Feature | Value |
|---|---|
| Courtesy car for duration of repair | No |
| Uninsured driver promise | No |
| Cover limit for lost keys |
£0.00
|
| 24hr helpline available | Yes |
| New car replacement | Yes |
| Courtesy car provided if stolen / total loss | No |
| Cover limit for stolen keys |
£500.00
|
| Cover for replacing original audio/visual equipment |
Unlimited
|
| Repairs guarantee (years) |
3 years
|
| Vandalism | No |
Geoffrey Insurance
Essentials Third Party, Fire & Theft Car Insurance
| Feature | Value |
|---|---|
| Courtesy car for duration of repair | No |
| Uninsured driver promise | No |
| Cover limit for lost keys |
£0.00
|
| 24hr helpline available | Yes |
| New car replacement | No |
| Courtesy car provided if stolen / total loss | No |
| Cover limit for stolen keys |
£0.00
|
| Cover for replacing original audio/visual equipment |
Unlimited
|
| Repairs guarantee (years) |
3 years
|
| Vandalism | No |
Courtesy Car (Add-on)
1 product reviewed
Geoffrey Insurance
Guaranteed Replacement Car
Motor Key Cover
1 product reviewed
Geoffrey Insurance
Keycare
| Feature | Value |
|---|---|
| Cover limit for broken keys (or keys broken inside a lock) |
£1,500.00
|
| Annual policy limit |
£1,500.00
|
| Days before you can make a claim |
0 days
|
| Lost key waiting period |
2 days
|
| Onward transport cover |
£100.00
|
| Additional Keys covered | Yes |
| Cover if duplicate keys are easily available | Yes |
Motor Legal Cover
1 product reviewed
Geoffrey Insurance
Motor Legal Protection
| Feature | Value |
|---|---|
| Uninsured loss recovery Limit |
£100,000.00
|
| Personal Injury limit |
£100,000.00
|
| Motor Prosecution defence Limit |
£20,000.00
|
| Uninsured driver benefit | No |
| Consumer Disputes Limit |
£0.00
|
| Database Disputes Limit |
£0.00
|
| Vehicle Cloning Limit |
£0.00
|
| Uninsured driver benefit (Minimum pay out) |
£0.00
|
Our unique Customer Experience Ratings help consumers find companies that offer a good service.
Car insurance
Ranked 48th of 49 providers reviewed
| Customer happiness score | 42.99% |
|---|---|
| Customer trust score | 44.33% |
| Complaints performance | 64.97% |
| Transparency rating | 66.18% |
|
Fairer Finance Score Reviewed Autumn 2026 |
54.62% |