Geoffrey Insurance is owned by Markerstudy, following its acquisition of Chaucer Direct in 2015. The name changed from Chaucer Direct in 2016.

Geoffrey Insurance sells regular car and van insurance, policies for learners as well as pet insurance. It is based in Whitstable.

Markerstudy works with UK brands and brokers, but its ultimate parent company is based in Gibraltar.

The policies are underwritten by Zenith Insurance, a publicly-traded firm which sells own-brand policies too. It also underwrites policies for many other insurance brokers.

Our product ratings are designed to help you choose a quality product. We rate policies on the key features that are most important for the majority of customers.

Car insurance

4 products reviewed

Electric Car Insurance

2 products reviewed

Geoffrey Insurance

Car Insurance

Feature Value
Courtesy car for duration of repair Yes
Uninsured driver promise Yes
Cover limit for lost keys
£0.00
24hr helpline available Yes
New car replacement Yes
Courtesy car provided if stolen / total loss No
Windscreen repair excess
£25.00
Windscreen replacement excess
£100.00
Cover limit for stolen keys
£500.00
Cover for replacing original audio/visual equipment
Unlimited
Repairs guarantee (years)
3 years
Vandalism Yes
Geoffrey Insurance

Essentials Car Insurance

Feature Value
Courtesy car for duration of repair Yes
Uninsured driver promise Yes
Cover limit for lost keys
£0.00
24hr helpline available Yes
New car replacement No
Courtesy car provided if stolen / total loss No
Windscreen repair excess
Windscreen repair not covered
Windscreen replacement excess
Windscreen replace not covered
Cover limit for stolen keys
£0.00
Cover for replacing original audio/visual equipment
Unlimited
Repairs guarantee (years)
3 years
Vandalism Yes
Third Party, Fire and Theft Car Insurance

2 products reviewed

Geoffrey Insurance

Plus Third Party, Fire & Theft Car Insurance

Feature Value
Courtesy car for duration of repair No
Uninsured driver promise No
Cover limit for lost keys
£0.00
24hr helpline available Yes
New car replacement Yes
Courtesy car provided if stolen / total loss No
Cover limit for stolen keys
£500.00
Cover for replacing original audio/visual equipment
Unlimited
Repairs guarantee (years)
3 years
Vandalism No
Geoffrey Insurance

Essentials Third Party, Fire & Theft Car Insurance

Feature Value
Courtesy car for duration of repair No
Uninsured driver promise No
Cover limit for lost keys
£0.00
24hr helpline available Yes
New car replacement No
Courtesy car provided if stolen / total loss No
Cover limit for stolen keys
£0.00
Cover for replacing original audio/visual equipment
Unlimited
Repairs guarantee (years)
3 years
Vandalism No

Courtesy Car (Add-on)

1 product reviewed

Geoffrey Insurance

Guaranteed Replacement Car

Motor Key Cover

1 product reviewed

Geoffrey Insurance

Keycare

Feature Value
Cover limit for broken keys (or keys broken inside a lock)
£1,500.00
Annual policy limit
£1,500.00
Days before you can make a claim
0 days
Lost key waiting period
2 days
Onward transport cover
£100.00
Additional Keys covered Yes
Cover if duplicate keys are easily available Yes

Motor Legal Cover

1 product reviewed

Geoffrey Insurance

Motor Legal Protection

Feature Value
Uninsured loss recovery Limit
£100,000.00
Personal Injury limit
£100,000.00
Motor Prosecution defence Limit
£20,000.00
Uninsured driver benefit No
Consumer Disputes Limit
£0.00
Database Disputes Limit
£0.00
Vehicle Cloning Limit
£0.00
Uninsured driver benefit (Minimum pay out)
£0.00

Our unique Customer Experience Ratings help consumers find companies that offer a good service.

Car insurance

Ranked 48th of 49 providers reviewed


Customer happiness score 42.99%
Customer trust score 44.33%
Complaints performance 64.97%
Transparency rating 66.18%

Fairer Finance Score

Reviewed Autumn 2026

54.62%