Geoffrey Insurance

Geoffrey Insurance is owned by Markerstudy, following its acquisition of Chaucer Direct in 2015. The name changed from Chaucer Direct in 2016.

Geoffrey Insurance sells regular car and van insurance, policies for learners as well as pet insurance. It is based in Whitstable. 

Markerstudy works with UK brands and brokers, but its ultimate parent company is based in Gibraltar.

The policies are underwritten by Zenith Insurance, a publicly-traded firm which sells own-brand policies too. It also underwrites policies for many other insurance brokers.

Geoffrey Insurance
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Gold ribbon: first place

Car insurance

Ranked 10th of 53 providers reviewed.

Customer happiness 63.46%
Customer trust 61.54%
Complaints performance 76.02%
Transparency rating 76.84%
Fairer Finance score
Reviewed Spring 2022
69%

Car insurance

Geoffrey Insurance

Car Insurance

3 stars
Cover limit for lost keys i £0.00
Courtesy car for duration of repair i
Uninsured driver promise i
Cover for replacing original audio/visual equipment i Unlimited
Windscreen repair excess i £0.00
Windscreen replacement excess i £100.00
Repairs guarantee (years) i 3 years
New car replacement i
Cover limit for stolen keys i £500.00
24hr helpline available i
Courtesy car provided if stolen / total loss i
Vandalism i

Pet insurance

Cat insurance

Geoffrey Insurance

Extended lifetime

5 stars
Type of cover i Lifetime, annual
Medical cover limit i £6,000.00
Medical excess i £85.00
Annual policy limit i £6,000.00
Annual condition limit i
Lifetime policy limit i Unlimited
Lifetime condition limit i
Dental cover (if due to an accident) i £3,000.00
Cruciate ligament damage i £3,000.00
CT scans i £2,000.00
MRI scans i £2,000.00
Prescription diet (treatment of bladder stones only) i £100.00
Complementary treatment i £3,000.00
Boarding fees limit i
Death benefit (illness) i £1,500.00
Euthanasia cover limit i £100.00
Cremation i £0.00
Holiday cancellation i £2,500.00
Holiday cover i £2,000.00
Quarantine costs cover i £1,500.00
Loss of PETS passport or other travel documents i £250.00
Emergency expenses abroad i £1,500.00
Maximum number of days abroad i 30 days
Age when compulsory excess rises i 7 years
Cancellation fee i £0.00
Amendment fee i £0.00
If renewed, are existing conditions covered? i

Geoffrey Insurance

Standard lifetime

4 stars
Type of cover i Lifetime, annual
Medical cover limit i £2,000.00
Medical excess i £85.00
Annual policy limit i £2,000.00
Annual condition limit i
Lifetime policy limit i Unlimited
Lifetime condition limit i
Dental cover (if due to an accident) i £2,000.00
Cruciate ligament damage i £2,000.00
CT scans i £2,000.00
MRI scans i £2,000.00
Prescription diet (treatment of bladder stones only) i £100.00
Complementary treatment i £2,000.00
Boarding fees limit i
Death benefit (illness) i £1,000.00
Euthanasia cover limit i £100.00
Cremation i £0.00
Holiday cancellation i £750.00
Holiday cover i £2,000.00
Quarantine costs cover i £1,500.00
Loss of PETS passport or other travel documents i £250.00
Emergency expenses abroad i £1,500.00
Maximum number of days abroad i 30 days
Age when compulsory excess rises i 7 years
Cancellation fee i £0.00
Amendment fee i £0.00
If renewed, are existing conditions covered? i
3 stars
Type of cover i Time-limited
Medical cover limit i £1,500.00
Medical excess i £85.00
Annual policy limit i
Annual condition limit i
Lifetime policy limit i Unlimited
Lifetime condition limit i £1,500.00
Dental cover (if due to an accident) i £1,500.00
Cruciate ligament damage i £1,500.00
CT scans i £1,500.00
MRI scans i £1,500.00
Prescription diet (treatment of bladder stones only) i £100.00
Complementary treatment i £1,500.00
Boarding fees limit i
Death benefit (illness) i £750.00
Euthanasia cover limit i £100.00
Cremation i £0.00
Holiday cancellation i £500.00
Holiday cover i £1,500.00
Quarantine costs cover i £1,000.00
Loss of PETS passport or other travel documents i £250.00
Emergency expenses abroad i £500.00
Maximum number of days abroad i 30 days
Age when compulsory excess rises i 7 years
Cancellation fee i £0.00
Amendment fee i £0.00
If renewed, are existing conditions covered? i

Geoffrey Insurance

Accident only

2 stars
Type of cover i Accident-only
Medical cover limit i £1,500.00
Medical excess i £85.00
Annual policy limit i
Annual condition limit i
Lifetime policy limit i Unlimited
Lifetime condition limit i £1,500.00
Dental cover (if due to an accident) i £1,500.00
Cruciate ligament damage i £1,500.00
CT scans i £1,000.00
MRI scans i £1,000.00
Prescription diet (treatment of bladder stones only) i £0.00
Complementary treatment i £1,500.00
Boarding fees limit i
Death benefit (illness) i £0.00
Euthanasia cover limit i £100.00
Cremation i £0.00
Holiday cancellation i £0.00
Holiday cover i £1,500.00
Quarantine costs cover i £500.00
Loss of PETS passport or other travel documents i £250.00
Emergency expenses abroad i £250.00
Maximum number of days abroad i 30 days
Age when compulsory excess rises i 7 years
Cancellation fee i £0.00
Amendment fee i £0.00
If renewed, are existing conditions covered? i

Dog insurance

Geoffrey Insurance

Extended lifetime

5 stars
Type of cover i Lifetime, annual
Medical cover limit i £6,000.00
Medical excess i £85.00
Annual policy limit i £6,000.00
Annual condition limit i
Lifetime policy limit i Unlimited
Lifetime condition limit i
Dental cover (if due to an accident) i £3,000.00
Cruciate ligament damage i £3,000.00
CT scans i £2,000.00
MRI scans i £2,000.00
Prescription diet (treatment of bladder stones only) i £100.00
Complementary treatment i £3,000.00
Euthanasia cover limit i £100.00
Cremation i £0.00
Age when compulsory excess rises i 7 years
Amendment fee i £0.00
Holiday cancellation i £2,500.00
Holiday cover i £2,000.00
If renewed, are existing conditions covered? i

Geoffrey Insurance

Standard lifetime

4 stars
Type of cover i Lifetime, annual
Medical cover limit i £2,000.00
Medical excess i £85.00
Annual policy limit i £2,000.00
Annual condition limit i
Lifetime policy limit i Unlimited
Lifetime condition limit i
Dental cover (if due to an accident) i £2,000.00
Cruciate ligament damage i £2,000.00
CT scans i £2,000.00
MRI scans i £2,000.00
Prescription diet (treatment of bladder stones only) i £100.00
Complementary treatment i £2,000.00
Euthanasia cover limit i £100.00
Cremation i £0.00
Age when compulsory excess rises i 7 years
Amendment fee i £0.00
Holiday cancellation i £750.00
Holiday cover i £2,000.00
If renewed, are existing conditions covered? i
2 stars
Type of cover i Time-limited
Medical cover limit i £1,500.00
Medical excess i £85.00
Annual policy limit i
Annual condition limit i
Lifetime policy limit i Unlimited
Lifetime condition limit i 1,500
Dental cover (if due to an accident) i £1,500.00
Cruciate ligament damage i £1,500.00
CT scans i £1,500.00
MRI scans i £1,500.00
Prescription diet (treatment of bladder stones only) i £100.00
Complementary treatment i £1,500.00
Euthanasia cover limit i £100.00
Cremation i £0.00
Age when compulsory excess rises i 7 years
Amendment fee i £0.00
Holiday cancellation i £500.00
Holiday cover i £1,500.00
If renewed, are existing conditions covered? i

Geoffrey Insurance

Accident only

2 stars
Type of cover i Accident-only
Medical cover limit i £1,500.00
Medical excess i £85.00
Annual policy limit i
Annual condition limit i
Lifetime policy limit i Unlimited
Lifetime condition limit i 1,500
Dental cover (if due to an accident) i £1,500.00
Cruciate ligament damage i £1,500.00
CT scans i £1,000.00
MRI scans i £1,000.00
Prescription diet (treatment of bladder stones only) i £0.00
Complementary treatment i £1,500.00
Euthanasia cover limit i £100.00
Cremation i £0.00
Age when compulsory excess rises i 7 years
Amendment fee i £0.00
Holiday cancellation i £0.00
Holiday cover i £1,500.00
If renewed, are existing conditions covered? i