Lloyds Bank

Lloyds Bank is part of the Lloyds Banking Group, which includes Halifax and Bank of Scotland as well as some smaller brands.

As part of a large group, Lloyds Bank offers a wide range of both banking and insurance products.

Its travel insurance is underwritten by AXA, while its car insurance is underwritten by a panel of various insurers. BISL administers these policies.

Its home insurance is underwritten by Lloyds Bank General Insurance Ltd, another member of the Lloyds Banking Group.

Lloyds Bank

Bank accounts

Ranked 14th of 27 providers reviewed.

Customer happiness 57%
Customer trust 46%
Complaints performance 82%
Transparency rating 58%
Fairer Finance score
Reviewed Spring 2018
61%

Car insurance

Ranked 39th of 52 providers reviewed.

Customer happiness 53%
Customer trust 43%
Complaints performance 73%
Transparency rating 37%
Fairer Finance score
Reviewed Spring 2018
51%
Gold ribbon: first place

Credit cards

Ranked 11th of 35 providers reviewed.

Customer happiness 54%
Customer trust 46%
Complaints performance 82%
Transparency rating 70%
Fairer Finance score
Reviewed Spring 2018
63%

Home insurance

Ranked 24th of 47 providers reviewed.

Customer happiness 53%
Customer trust 45%
Complaints performance 71%
Transparency rating 58%
Fairer Finance score
Reviewed Spring 2018
57%
Gold ribbon: first place

Mortgages

Ranked 8th of 21 providers reviewed.

Customer happiness 59%
Customer trust 48%
Complaints performance 82%
Transparency rating 50%
Fairer Finance score
Reviewed Spring 2018
60%
Gold ribbon: first place

Personal loans

Ranked 9th of 25 providers reviewed.

Customer happiness 53%
Customer trust 44%
Complaints performance 82%
Transparency rating 60%
Fairer Finance score
Reviewed Spring 2018
60%

Savings accounts

Ranked 18th of 36 providers reviewed.

Customer happiness 45%
Customer trust 47%
Complaints performance 82%
Transparency rating 69%
Fairer Finance score
Reviewed Spring 2018
61%

Car insurance

Lloyds Bank

Car Insurance

2 stars
Courtesy car for duration of repair i
Cover for keys/locks if lost i £0
Uninsured driver promise i
24hr helpline available i
Cover for keys/locks if stolen i £500
Cover for replacing original audio/visual equipment i Unlimited
Repairs guarantee (years) i 3
Windscreen repair excess i £0
Windscreen replacement excess i £75

Home insurance

Lloyds Bank

Home Insurance Premier

4 stars
Escape of water excess i £50
Matching sets i
Theft from outbuildings i £10,000
24hr helpline i
Alternative accommodation i £100,000
Cover for keys/locks if lost i Sum insured
Money in the home i £1,000
New for old i

Lloyds Bank

Home Insurance

3 stars
Escape of water excess i £350
Matching sets i £500,000
Theft from outbuildings i £0
24hr helpline i
Alternative accommodation i £30,000
Cover for keys/locks if lost i £250
Money in the home i £500
New for old i

Buildings insurance

Lloyds Bank

Home Insurance Premier

5 stars
Cover for keys/locks if lost i Sum insured
Matching sets i
Trace & access i £5,000
24hr helpline i
Alternative accommodation cover limit i £100,000
Compulsory excess i £50
Cover for keys/locks if stolen i Sum insured
Escape of water excess i £50
Property owner liability i £2,000,000

Lloyds Bank

Home Insurance

4 stars
Cover for keys/locks if lost i £250
Matching sets i £500,000
Trace & access i £5,000
24hr helpline i
Alternative accommodation cover limit i £30,000
Compulsory excess i £100
Cover for keys/locks if stolen i £250
Escape of water excess i £350
Property owner liability i £1,000,000

Contents insurance

Lloyds Bank

Home Insurance Premier

4 stars
Cover for keys/locks if lost i Sum insured
Matching sets i
Theft from outbuildings i £10,000
24hr helpline i
Alternative accomodation i £30,000
Cover for keys/locks if stolen i Sum insured
Cycles included whilst in the home i £0
Money in the home i £1,000
New for old i

Lloyds Bank

Home Insurance

3 stars
Cover for keys/locks if lost i £250
Matching sets i £500,000
Theft from outbuildings i £0
24hr helpline i
Alternative accomodation i £20,000
Cover for keys/locks if stolen i £250
Cycles included whilst in the home i £0
Money in the home i £500
New for old i