Lloyds Bank

Lloyds Bank is part of the Lloyds Banking Group, which includes Halifax, Scottish Widows, Birmingham Midshires, and Bank of Scotland as well as some smaller brands.

As part of a large group, Lloyds Bank offers a wide range of both banking and insurance products.

Its travel insurance is underwritten by AXA, while its car insurance is underwritten by a panel of various insurers. BISL administers these policies.

Its home insurance is underwritten by Lloyds Bank General Insurance Ltd, another member of the Lloyds Banking Group.

Lloyds Bank
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Gold ribbon: first place

Bank accounts

Ranked 12th of 29 providers reviewed.

Customer happiness 57%
Customer trust 48%
Complaints performance 83%
Transparency rating 63%
Fairer Finance score
Reviewed Autumn 2018
63%

Car insurance

Ranked 44th of 50 providers reviewed.

Customer happiness 53%
Customer trust 48%
Complaints performance 67%
Transparency rating 33%
Fairer Finance score
Reviewed Autumn 2018
50%
Gold ribbon: first place

Credit cards

Ranked 9th of 34 providers reviewed.

Customer happiness 56%
Customer trust 48%
Complaints performance 83%
Transparency rating 64%
Fairer Finance score
Reviewed Autumn 2018
63%

Home insurance

Ranked 31st of 48 providers reviewed.

Customer happiness 54%
Customer trust 47%
Complaints performance 71%
Transparency rating 50%
Fairer Finance score
Reviewed Autumn 2018
53%
Gold ribbon: first place

Mortgages

Ranked 8th of 22 providers reviewed.

Customer happiness 58%
Customer trust 47%
Complaints performance 82%
Transparency rating 55%
Fairer Finance score
Reviewed Autumn 2018
61%
Gold ribbon: first place

Personal loans

Ranked 5th of 24 providers reviewed.

Customer happiness 57%
Customer trust 48%
Complaints performance 83%
Transparency rating 59%
Fairer Finance score
Reviewed Autumn 2018
62%

Savings accounts

Ranked 15th of 39 providers reviewed.

Customer happiness 45%
Customer trust 48%
Complaints performance 83%
Transparency rating 70%
Fairer Finance score
Reviewed Autumn 2018
62%

Car insurance

Lloyds Bank

Car Insurance

2 stars
Cover for keys/locks if lost i £0
Uninsured driver promise i
Courtesy car for duration of repair i
Windscreen repair excess i £0
Windscreen replacement excess i £75
Cover for keys/locks if stolen i £500
Cover for replacing original audio/visual equipment i Unlimited
24hr helpline available i
Repairs guarantee (years) i 3 years
Courtesy car provided if stolen / total loss i

Home insurance

Lloyds Bank

Home Insurance Premier

4 stars
Escape of water excess i £50
Matching sets i
Theft from outbuildings i £10,000
24hr helpline i
Alternative accommodation i £100,000
Cover for keys/locks if lost i Sum insured
Money in the home i £1,000
New for old i

Lloyds Bank

Home Insurance

2 stars
Escape of water excess i £500
Matching sets i
Theft from outbuildings i £0
24hr helpline i
Alternative accommodation i £30,000
Cover for keys/locks if lost i £250
Money in the home i £500
New for old i

Buildings insurance

Lloyds Bank

Home Insurance Premier

5 stars
Trace & access i £5,000
Matching sets i
Cover for keys/locks if lost i Sum insured
Compulsory excess i £50
Escape of water excess i £50
Alternative accommodation cover limit i £100,000
Cover for keys/locks if stolen i Sum insured
Property owner liability i £2,000,000
24hr helpline i

Lloyds Bank

Home Insurance

2 stars
Trace & access i £5,000
Matching sets i
Cover for keys/locks if lost i £250
Compulsory excess i £100
Escape of water excess i £500
Alternative accommodation cover limit i £30,000
Cover for keys/locks if stolen i £250
Property owner liability i £1,000,000
24hr helpline i

Contents insurance

Lloyds Bank

Home Insurance Premier

4 stars
Theft from outbuildings i £10,000
Matching sets i
Cover for keys/locks if lost i Sum insured
Cycles included whilst in the home i £0
New for old i
Alternative accomodation i £30,000
Money in the home i £1,000
Cover for keys/locks if stolen i Sum insured
24hr helpline i

Lloyds Bank

Home Insurance

2 stars
Theft from outbuildings i £0
Matching sets i
Cover for keys/locks if lost i £250
Cycles included whilst in the home i £0
New for old i
Alternative accomodation i £20,000
Money in the home i £500
Cover for keys/locks if stolen i £250
24hr helpline i