Lloyds Bank

Lloyds Bank is part of the Lloyds Banking Group, which includes Halifax and Bank of Scotland as well as some smaller brands.

As part of a large group, Lloyds Bank offers a wide range of both banking and insurance products.

Its travel insurance is underwritten by AXA, while its car insurance is underwritten by a panel of various insurers. BISL administers these policies.

Its home insurance is underwritten by Lloyds Bank General Insurance Ltd, another member of the Lloyds Banking Group.

Lloyds Bank
Gold ribbon: first place

Bank accounts

Ranked 12th of 29 providers reviewed.

Customer happiness 57%
Customer trust 48%
Complaints performance 83%
Transparency rating 63%
Fairer Finance score
Reviewed Autumn 2018
63%

Car insurance

Ranked 44th of 50 providers reviewed.

Customer happiness 53%
Customer trust 48%
Complaints performance 67%
Transparency rating 33%
Fairer Finance score
Reviewed Autumn 2018
50%
Gold ribbon: first place

Credit cards

Ranked 9th of 34 providers reviewed.

Customer happiness 56%
Customer trust 48%
Complaints performance 83%
Transparency rating 64%
Fairer Finance score
Reviewed Autumn 2018
63%

Home insurance

Ranked 31st of 48 providers reviewed.

Customer happiness 54%
Customer trust 47%
Complaints performance 71%
Transparency rating 50%
Fairer Finance score
Reviewed Autumn 2018
53%
Gold ribbon: first place

Mortgages

Ranked 8th of 22 providers reviewed.

Customer happiness 58%
Customer trust 47%
Complaints performance 82%
Transparency rating 55%
Fairer Finance score
Reviewed Autumn 2018
61%
Gold ribbon: first place

Personal loans

Ranked 5th of 24 providers reviewed.

Customer happiness 57%
Customer trust 48%
Complaints performance 83%
Transparency rating 59%
Fairer Finance score
Reviewed Autumn 2018
62%

Savings accounts

Ranked 15th of 39 providers reviewed.

Customer happiness 45%
Customer trust 48%
Complaints performance 83%
Transparency rating 70%
Fairer Finance score
Reviewed Autumn 2018
62%

Car insurance

Lloyds Bank

Car Insurance

2 stars
Cover for keys/locks if lost i £0
Uninsured driver promise i
Courtesy car for duration of repair i
Windscreen repair excess i £0
Windscreen replacement excess i £75
Cover for keys/locks if stolen i £500
Cover for replacing original audio/visual equipment i Unlimited
24hr helpline available i
Repairs guarantee (years) i 3 years

Home insurance

Lloyds Bank

Home Insurance Premier

4 stars
Escape of water excess i £50
Matching sets i
Theft from outbuildings i £10,000
24hr helpline i
Alternative accommodation i £100,000
Cover for keys/locks if lost i Sum insured
Money in the home i £1,000
New for old i

Lloyds Bank

Home Insurance

3 stars
Escape of water excess i £350
Matching sets i £500,000
Theft from outbuildings i £0
24hr helpline i
Alternative accommodation i £30,000
Cover for keys/locks if lost i £250
Money in the home i £500
New for old i

Buildings insurance

Lloyds Bank

Home Insurance Premier

5 stars
Trace & access i £5,000
Matching sets i
Cover for keys/locks if lost i Sum insured
Compulsory excess i £50
Escape of water excess i £50
Alternative accommodation cover limit i £100,000
Cover for keys/locks if stolen i Sum insured
Property owner liability i £2,000,000
24hr helpline i

Lloyds Bank

Home Insurance

4 stars
Trace & access i £5,000
Matching sets i £500,000
Cover for keys/locks if lost i £250
Compulsory excess i £100
Escape of water excess i £350
Alternative accommodation cover limit i £30,000
Cover for keys/locks if stolen i £250
Property owner liability i £1,000,000
24hr helpline i

Contents insurance

Lloyds Bank

Home Insurance Premier

4 stars
Theft from outbuildings i £10,000
Matching sets i
Cover for keys/locks if lost i Sum insured
Cycles included whilst in the home i £0
New for old i
Alternative accomodation i £30,000
Money in the home i £1,000
Cover for keys/locks if stolen i Sum insured
24hr helpline i

Lloyds Bank

Home Insurance

3 stars
Theft from outbuildings i £0
Matching sets i £500,000
Cover for keys/locks if lost i £250
Cycles included whilst in the home i £0
New for old i
Alternative accomodation i £20,000
Money in the home i £500
Cover for keys/locks if stolen i £250
24hr helpline i