HomeServe are a private limited company specialising in Home assistance
HomeServe are based in Walsall
HomeServe has been in existence since the 17th of August 2020
Our product ratings are designed to help you choose a quality product. We rate policies on the key features that are most important for the majority of customers.
Home emergency cover
5 products reviewed
Boiler Breakdown Cover
5 products reviewed
- Gas Boiler and Central Heating
- Plumbing & Heating
- Plumbing, Heating & Electrics
- Heating, Plumbing And Electrics Plus
- Gas Boiler breakdown cover
HomeServe
Gas Boiler and Central Heating
| Feature | Value |
|---|---|
| Minimum excess |
£60.00
|
| Premium (minimum excess applied) |
£37.70
|
| No claims period (Boiler) |
28.00
|
| Boiler repair cover limit |
Unlimited
|
| No claims period |
28.00 days
|
| Contribution towards the cost of a new boiler if yours is beyond economic repair and is 6 years old or less. |
Replacement Cost + Installation Cost
|
| Getting access and reinstatement |
Sum Insured
|
| Type of pricing |
Variable
|
| Maximum excess |
£60.00
|
| Premium (maximum excess applied) |
£37.70
|
| Underwriter |
Aviva Insurance Limited
|
| Unoccupied period |
Not Mentioned
|
| Individual call out cover limit for boiler repairs |
Unlimited
|
| Time limit |
N/A
|
| Temporary emergency heating |
£0.00
|
| Boiler age exclusions |
No exclusion
|
| No claims period for boiler replacement |
180.00
|
| Boiler replacement (BER) within 0-4 years cover limit |
Replacement Cost + Installation Cost
|
| Contribution towards the cost of a new boiler if yours is beyond economic repair and is 5 years old or less. |
Replacement Cost + Installation Cost
|
| Contribution towards the cost of a new boiler if yours is beyond economic repair and is 7 years old or less. |
Replacement Cost + Installation Cost
|
| Boiler replacement (BER) within 8-10 years cover limit |
They will pay the cost of the new boiler but the customer has to pay the instillation cost
|
| Boiler replacement (BER) 11-15 years cover limit |
£3.00
|
| Primary flue | Yes |
| Boiler controls | Yes |
| Alternative accommodation cover |
£0.00
|
| Internal gas supply pipe cover | Yes |
| Annual boiler service |
Covered as Standard
|
| Repairs guarantee |
12 months
|
| 24/7 claims helpline | Yes |
| Primary heating system | Yes |
| Date of price collection |
2026-04-10
|
| Plumbing & drainage cover | No |
| Electrical breakdown | No |
| Pest | No |
| Security | No |
HomeServe
Plumbing & Heating
| Feature | Value |
|---|---|
| Minimum excess |
£60.00
|
| Premium (minimum excess applied) |
£53.55
|
| No claims period (Boiler) |
28.00
|
| Boiler repair cover limit |
£8,000.00
|
| No claims period |
28.00 days
|
| Contribution towards the cost of a new boiler if yours is beyond economic repair and is 6 years old or less. |
Replacement Cost + Installation Cost
|
| Getting access and reinstatement |
Sum Insured
|
| Type of pricing |
Static
|
| Maximum excess |
£60.00
|
| Premium (maximum excess applied) |
£53.55
|
| Underwriter |
Aviva Insurance Limited
|
| Unoccupied period |
Not Mentioned
|
| Individual call out cover limit for boiler repairs |
£8,000.00
|
| Time limit |
N/A
|
| Temporary emergency heating |
£0.00
|
| Boiler age exclusions |
No exclusion
|
| No claims period for boiler replacement |
180.00
|
| Boiler replacement (BER) within 0-4 years cover limit |
Replacement Cost + Installation Cost
|
| Contribution towards the cost of a new boiler if yours is beyond economic repair and is 5 years old or less. |
Replacement Cost + Installation Cost
|
| Contribution towards the cost of a new boiler if yours is beyond economic repair and is 7 years old or less. |
Replacement Cost + Installation Cost
|
| Boiler replacement (BER) within 8-10 years cover limit |
They will pay the cost of the new boiler but the customer has to pay the instillation cost
|
| Boiler replacement (BER) 11-15 years cover limit |
£3.00
|
| Primary flue | Yes |
| Boiler controls | Yes |
| Alternative accommodation cover |
£0.00
|
| Internal gas supply pipe cover | Yes |
| Annual boiler service |
Covered as standard
|
| Repairs guarantee |
12 months
|
| 24/7 claims helpline | Yes |
| Primary heating system | Yes |
| Date of price collection |
2026-08-10
|
| Plumbing & drainage cover | Yes |
| Electrical breakdown | No |
| Pest | No |
| Security | No |
HomeServe
Plumbing, Heating & Electrics
| Feature | Value |
|---|---|
| Minimum excess |
£60.00
|
| Premium (minimum excess applied) |
£59.90
|
| No claims period (Boiler) |
28.00
|
| Boiler repair cover limit |
£8,000.00
|
| No claims period |
28.00 days
|
| Contribution towards the cost of a new boiler if yours is beyond economic repair and is 6 years old or less. |
Replacement Cost + Installation Cost
|
| Getting access and reinstatement |
Sum Insured
|
| Type of pricing |
Static
|
| Maximum excess |
£60.00
|
| Premium (maximum excess applied) |
£59.90
|
| Underwriter |
Aviva Insurance Limited
|
| Unoccupied period |
Not Mentioned
|
| Individual call out cover limit for boiler repairs |
£8,000.00
|
| Time limit |
N/A
|
| Temporary emergency heating |
£0.00
|
| Boiler age exclusions |
No exclusion
|
| No claims period for boiler replacement |
180.00
|
| Boiler replacement (BER) within 0-4 years cover limit |
Replacement Cost + Installation Cost
|
| Contribution towards the cost of a new boiler if yours is beyond economic repair and is 5 years old or less. |
Replacement Cost + Installation Cost
|
| Contribution towards the cost of a new boiler if yours is beyond economic repair and is 7 years old or less. |
Replacement Cost + Installation Cost
|
| Boiler replacement (BER) within 8-10 years cover limit |
They will pay the cost of the new boiler but the customer has to pay the instillation cost
|
| Boiler replacement (BER) 11-15 years cover limit |
£3.00
|
| Primary flue | Yes |
| Boiler controls | Yes |
| Alternative accommodation cover |
£0.00
|
| Internal gas supply pipe cover | Yes |
| Annual boiler service |
Covered as Standard
|
| Repairs guarantee |
12 months
|
| 24/7 claims helpline | Yes |
| Primary heating system | Yes |
| Date of price collection |
2026-08-10
|
| Plumbing & drainage cover | Yes |
| Electrical breakdown | Yes |
| Pest | No |
| Security | No |
HomeServe
Heating, Plumbing And Electrics Plus
| Feature | Value |
|---|---|
| Minimum excess |
£60.00
|
| Premium (minimum excess applied) |
£65.70
|
| No claims period (Boiler) |
28.00
|
| Boiler repair cover limit |
£8,000.00
|
| No claims period |
28.00 days
|
| Contribution towards the cost of a new boiler if yours is beyond economic repair and is 6 years old or less. |
Replacement Cost + Installation Cost
|
| Getting access and reinstatement |
Sum Insured
|
| Type of pricing |
Static
|
| Maximum excess |
£60.00
|
| Premium (maximum excess applied) |
£65.70
|
| Underwriter |
Aviva Insurance Limited
|
| Unoccupied period |
Not Mentioned
|
| Individual call out cover limit for boiler repairs |
£8,000.00
|
| Time limit |
N/A
|
| Temporary emergency heating |
£0.00
|
| Boiler age exclusions |
No exclusion
|
| No claims period for boiler replacement |
180.00
|
| Boiler replacement (BER) within 0-4 years cover limit |
Replacement Cost + Installation Cost
|
| Contribution towards the cost of a new boiler if yours is beyond economic repair and is 5 years old or less. |
Replacement Cost + Installation Cost
|
| Contribution towards the cost of a new boiler if yours is beyond economic repair and is 7 years old or less. |
Replacement Cost + Installation Cost
|
| Boiler replacement (BER) within 8-10 years cover limit |
They will pay the cost of the new boiler but the customer has to pay the instillation cost
|
| Boiler replacement (BER) 11-15 years cover limit |
£3.00
|
| Primary flue | Yes |
| Boiler controls | Yes |
| Alternative accommodation cover |
£0.00
|
| Internal gas supply pipe cover | Yes |
| Annual boiler service |
Covered as Standard
|
| Repairs guarantee |
12 months
|
| 24/7 claims helpline | Yes |
| Primary heating system | Yes |
| Date of price collection |
2026-08-10
|
| Plumbing & drainage cover | Yes |
| Electrical breakdown | Yes |
| Pest | Yes |
| Security | Yes |
HomeServe
Gas Boiler breakdown cover
| Feature | Value |
|---|---|
| Minimum excess |
£60.00
|
| Premium (minimum excess applied) |
£32.50
|
| No claims period (Boiler) |
28.00
|
| Boiler repair cover limit |
Unlimited
|
| No claims period |
28.00 days
|
| Contribution towards the cost of a new boiler if yours is beyond economic repair and is 6 years old or less. |
Replacement Cost + Installation Cost
|
| Getting access and reinstatement |
Sum Insured
|
| Type of pricing |
Static
|
| Maximum excess |
£100.00
|
| Premium (maximum excess applied) |
£26.05
|
| Underwriter |
Aviva Insurance Limited
|
| Unoccupied period |
Not Mentioned
|
| Individual call out cover limit for boiler repairs |
Unlimited
|
| Time limit |
N/A
|
| Temporary emergency heating |
£0.00
|
| Boiler age exclusions |
No exclusion
|
| No claims period for boiler replacement |
180.00
|
| Boiler replacement (BER) within 0-4 years cover limit |
Replacement Cost + Installation Cost
|
| Contribution towards the cost of a new boiler if yours is beyond economic repair and is 5 years old or less. |
Replacement Cost + Installation Cost
|
| Contribution towards the cost of a new boiler if yours is beyond economic repair and is 7 years old or less. |
Replacement Cost + Installation Cost
|
| Boiler replacement (BER) within 8-10 years cover limit |
They will pay the cost of the new boiler but the customer has to pay the instillation cost
|
| Boiler replacement (BER) 11-15 years cover limit |
£1.00
|
| Primary flue | Yes |
| Boiler controls | Yes |
| Alternative accommodation cover |
£0.00
|
| Internal gas supply pipe cover | Yes |
| Annual boiler service |
Covered as Standard
|
| Repairs guarantee |
12 months
|
| 24/7 claims helpline | Yes |
| Primary heating system | No |
| Date of price collection |
2026-04-10
|
| Plumbing & drainage cover | No |
| Electrical breakdown | No |
| Pest | No |
| Security | No |
Our unique Customer Experience Ratings help consumers find companies that offer a good service.
Home emergency cover
Ranked 10th of 23 providers reviewed
| Customer happiness score | 58.93% |
|---|---|
| Customer trust score | 55.33% |
| Complaints performance | 67.02% |
| Transparency rating | 69.72% |
|
Fairer Finance Score Reviewed Autumn 2026 |
62.75% |