Halifax

Halifax was founded in 1853 in Halifax, West Yorkshire. It was originally formed as the Halifax Permanent Benefit Building and Investment Society and became a publicly limited company in 1997.

In 2009 it became a subsidiary of Lloyds Banking Group. Lloyds Banking Group is listed on the London Stock Exchange and is a member of the FTSE 100.

As well as the Lloyds and Halifax brands, the group also owns Bank of Scotland, MBNA, Scottish Widows and Birmingham Midshires.

Halifax offers a wide range of banking products, including current accounts, savings accounts, mortgages and personal loans. It also offers credit cards and several insurance products.

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Bank accounts

Ranked 8^th of 30 providers reviewed.

Customer happiness score	62.15%
Customer trust score	58.27%
Complaints performance	68.62%
Transparency rating	80.13%
Fairer Finance score Reviewed Autumn 2023	67%

Breakdown Cover

Ranked 5^th of 31 providers reviewed.

Customer happiness score	58.26%
Customer trust score	64.46%
Complaints performance	62.45%
Transparency rating	74.87%
Fairer Finance score Reviewed Autumn 2023	65%

Car insurance

Ranked 23^rd of 49 providers reviewed.

Customer happiness score	60.26%
Customer trust score	57.84%
Complaints performance	70.5%
Transparency rating	73.94%
Fairer Finance score Reviewed Autumn 2023	66%

Credit cards

Ranked 4^th of 34 providers reviewed.

Customer happiness score	62.02%
Customer trust score	58.62%
Complaints performance	68.85%
Transparency rating	77.39%
Fairer Finance score Reviewed Autumn 2023	67%

Home emergency cover

Ranked 9^th of 35 providers reviewed.

Customer happiness score	51.03%
Customer trust score	57.09%
Complaints performance	72%
Transparency rating	77.69%
Fairer Finance score Reviewed Autumn 2023	64%

Home insurance (building and contents)

Ranked 14^th of 46 providers reviewed.

Customer happiness score	57.47%
Customer trust score	57.19%
Complaints performance	72.74%
Transparency rating	79.39%
Fairer Finance score Reviewed Autumn 2023	67%

Investing and pensions

Ranked 4^th of 27 providers reviewed.

Customer happiness score	66.81%
Customer trust score	68.26%
Complaints performance	73.27%
Transparency rating	80.41%
Fairer Finance score Reviewed Autumn 2023	72%

Mortgages

Ranked 7^th of 23 providers reviewed.

Customer happiness score	60.07%
Customer trust score	55.92%
Complaints performance	78.97%
Transparency rating	69.16%
Fairer Finance score Reviewed Autumn 2023	66%

Personal loans

Ranked 7^th of 27 providers reviewed.

Customer happiness score	62.91%
Customer trust score	58.16%
Complaints performance	68.7%
Transparency rating	67.8%
Fairer Finance score Reviewed Autumn 2023	64%

Savings Accounts

Ranked 32^nd of 53 providers reviewed.

Customer happiness score	53.59%
Customer trust score	59.36%
Complaints performance	68.7%
Transparency rating	76.64%
Fairer Finance score Reviewed Autumn 2023	65%

Cash withdrawal fee in UK (own bank) i	£0.00
Annual fee i	£0.00
Part of FSCS i
Bankers draft/cheque fee i	Not available
Unpaid transaction fee i
Faster Payment limit i	£50,000.00
Maximum cash machine withdrawal per day i	£500.00
Can you use your card to pay for items overseas? i

Annual fee i	£36.00
Maximum cash machine withdrawal per day i	£500.00
Part of FSCS i
Cash withdrawal fee in UK (own bank) i	£0.00
Card payment fee (£) i	£0.00
App capability? i

Foreign cash withdrawal fee i	2.99%
Foreign cash withdrawal additional charge i	£0.00
Foreign purchases fee i	2.99%
Is there a limit on free cash withdrawals? i	No free cash withdrawals

Risk based overdraft? i
Arranged overdraft interest free amount i	£50.00
Arranged overdraft interest rate (representative EAR) i	39.9%

Add-ons, cashback and rewards i	AXA Worldwide travel insurance (including winter sports) for holder & family; LSG Mobile phone insurance; AA family breakdown cover (UK); IPA Home emergency cover, £5 reward each month
Part of FSCS or international equivalent i

Arranged overdraft limit i	£1,500.00
Tiered repayment of overdraft i
Switching / sign up incentive i

Cover limit for lost keys i	£0.00
Courtesy car for duration of repair i
Uninsured driver promise i
Cover for replacing original audio/visual equipment i	Unlimited
Windscreen repair excess i	£25.00
Windscreen replacement excess i	£100.00
Repairs guarantee (years) i	3 years
New car replacement i
Cover limit for stolen keys i	£500.00
24hr helpline available i
Courtesy car provided if stolen / total loss i
Vandalism i

Minimum Age i	11
Interest Rate (AER) First Tier i	3.05%
Maximum Balance First Tier of Interest Covers i	£1,000.00
Maximum Age i	15
Interest Rate (AER) Second Tier i	0.9%
Maximum Balance Second Tier of Interest Covers i	1001+
Interest Rate (AER) Third Tier i
Maximum Balance Third Tier of Interest Covers i
Maximum Cash Withdrawal i	£500.00
Ability to freeze or report a card lost via app? i
Rewards i
Additional information i	Must have an existing Ultimate Reward Current Account or Reward Current Account.
Cash Transaction Fee i	0%
Cash Withdrawal Fee i	£0.00
Card Delivery Fee i	£0.00
Replacement Card Fee i	£0.00
Foreign Cash Withdrawal Fee i	£1.50
Foreign Transaction Fee i	2.99%

Minimum Age i	11
Interest Rate (AER) First Tier i	0.5%
Maximum Balance First Tier of Interest Covers i	£999.99
Maximum Age i	17
Interest Rate (AER) Second Tier i
Maximum Balance Second Tier of Interest Covers i
Interest Rate (AER) Third Tier i
Maximum Balance Third Tier of Interest Covers i
Maximum Cash Withdrawal i	£500.00
Ability to freeze or report a card lost via app? i
Rewards i
Additional information i	Financial education provided, Those aged between 11 and 12 can only apply in branch.
Cash Transaction Fee i	0%
Cash Withdrawal Fee i	£0.00
Card Delivery Fee i	£0.00
Replacement Card Fee i	£0.00
Foreign Cash Withdrawal Fee i	£1.50
Foreign Transaction Fee i	2.99%

Account Type i	Easy Access
Interest Rate (AER) i	3.4%
Minimum Opening Balance i	£1.00
Maximum Balance i	£9,000,000.00
Notice Period i
Fixed Term Length i
Minimum Age to Open Account i	0
Maximum Age i	15
Withdrawal Penalty i
Part of FSCS i
Sharia Account i
Additional Opening Criteria i
Additional Information i	Reverts into Everyday Saver on child's 16th birthday.
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i

Duration of 0% balance transfer offer period i	23 months
Balance transfer fee during promotional period i	3.49%
Representative APR i	23.9%
Balance transfer rate during promotional period i	0%
Highest balance transfer fee during promotional period (%) i	3.49%
Representative balance transfer rate i	1.8045%
Risk based? i

Duration of 0% balance transfer offer period i	17 or 12 months
Balance transfer fee during promotional period i	2.99% or 3.49%
Representative APR i	23.9%
Balance transfer rate during promotional period i	0%
Highest balance transfer fee during promotional period (%) i	3.49%
Representative balance transfer rate i	1.8045%
Risk based? i

Duration of purchases offer period i	17 or 12 months
Representative APR i	23.9%
Highest APR i	28.9%
Purchase rate during promotional period i	0%
Representative purchase rate i	1.8045%
Number of days before interest is charged on purchases i	56 days
Risk based? i

Duration of purchases offer period i	6 months
Representative APR i	23.9%
Highest APR i	28.9%
Purchase rate during promotional period i	0%
Representative purchase rate i	1.8045%
Number of days before interest is charged on purchases i	56 days
Risk based? i

Reward extras i
Representative APR i	22.9%
Risk based? i
Annual fee in first year i	£0.00
Annual fee after first year i	£0.00
Foreign purchase fee i	2.95%

Foreign purchase fee i	0%
Foreign withdrawal fee i	0%
Representative APR i	23.9%
Number of days before interest is charged on non-sterling cash transactions i	0 days
Risk based? i
Representative purchase rate i	1.8045%

Representative APR i	10.9%
Highest APR i	17.9%
Representative purchase rate i	0.869%
Risk based? i
Representative balance transfer rate i	0.869%
Representative money transfer rate i	0.869%

Money transfer rate during promotional period i
Duration of money transfer offer period i
Money transfer fee during promotional period i
Representative APR i	10.9%
Risk based? i
Representative cash transaction interest rate i	0.869%

Home Security Cover i
Home Emergency Cover limit i	£1,000.00
Internal plumbing and drainage i
Primary Heating System i
Boiler breakdown cover
Annual boiler service i
Internal gas supply pipe cover i
Pest infestation cover i
Domestic Power supply covered? i
Cover Type i	Add-On
Alternative Accommodation Cover i	£1,000.00
Unoccupied period i	Not Specified
Claims limit i	Unlimited

Home Security Cover i
Home Emergency Cover limit i	£250.00
Internal plumbing and drainage i
Primary Heating System i
Boiler breakdown cover
Annual boiler service i
Internal gas supply pipe cover i
Pest infestation cover i
Domestic Power supply covered? i
Cover Type i	Add-On
Alternative Accommodation Cover i	£100.00
Unoccupied period i	60
Claims limit i	Unlimited

Theft from outbuildings i	£5,000.00
Matching sets (contents) i
Alternative accommodation cover limit for buildings i	£100,000.00
Escape of water excess i	£100.00
Additional escape of water excess i	£0.00
Flood excess i	£100.00
Cover away from home offered for: jewellery	Optional
Keys/locks if lost or stolen (Buildings) i	Sum insured
Trace and access i	£5,000.00
Buildings cover limit i	Unlimited
Money in the home i	£500.00
Contents sum insured i	£250,000.00
Visitor's possessions i	£500.00
Office equipment i	£0.00
Alternative accommodation cover limit for contents i	£25,000.00
Escape of water excess (minimum) i	£100.00
Cancellation fee after 14 days i	£0.00
Cancellation fee within 14 days i	£0.00
Contents compulsory excess i	£100.00
Property owner liability i	£2,000,000.00
Liability to domestic employees i	£10,000,000.00
Liability as a tenant i	£10,000.00
Replace belongings new for old i

Matching sets (Buildings) i
Escape of water excess (minimum) i	£100.00
Buildings compulsory excess i	£100.00
Escape of water excess i	£100.00
Unoccupied period i	60.00
24hr helpline i
Cancellation fee after 14 days (buildings) i	£0.00
Amendment fee (telephone) i	£0.00
Property owner liability i	£2,000,000.00

Account closure fee	£0.00
Charge for transferring investments to another platform i	£0.00
Charge for automatic reinvestment	2% (Max £9.50)
Charge for transferring cash to another platform	£0.00
Early Account Closure Fee (12 months or less)	£0.00
Inactivity Charge	£0.00
Charge for selling holdings if not enough money in account to pay other charges	£9.50
Same Day Payment Charge	£0.00
Cost of receiving paper statements for a year	£0.00
App available i
Charge for telephone/postal share dealing	£25.00

Annual cost of regular payments (drawdown)	£180.00
Fee for setting up drawdown	£0.00
Charge for taking whole pot under triviality rules	£90.00
Charge for withdrawing your tax-free lump sum	£90.00
Cost of adding funds to drawdown, or reviewing flexi-access drawdown (not capped)	£90.00
Charge for purchasing an annuity	£90.00
Charge for telephone/postal share dealing	£25.00
Account closure fee	£0.00
Charge for transferring cash to another platform	£0.00
Charge for transferring investments to another platform i	£0.00
Charge for automatic reinvestment	2% (Max £9.50)
Same Day Payment Charge	£0.00
Cost of receiving paper statements for a year	£0.00

Halifax

Bank accounts

Basic bank accounts

Current accounts

Foreign use bank accounts

Overdrafts

Premium bank accounts

Student bank accounts

Car insurance

Children's Accounts

Children's Bank Accounts

Children's Savings Accounts

Credit cards

0% balance transfer credit cards

0% purchase credit cards

Cashback and reward credit cards

Foreign use credit cards

Low rate credit cards

Money transfer credit cards

Home emergency cover

Home insurance (building and contents)

Buildings insurance

Contents insurance

Investing and pensions

Fund and Share Accounts (for high frequency trading)

Fund and Share Accounts (for low frequency trading)

Cost (Year 1) i	£687.50
Account closure fee	£0.00
Charge for transferring investments to another platform i	£0.00
Charge for selling holdings if not enough money in account for charges	£0.00
Completing paper applications
Cash withdrawal by BACs	£0.00
Same day payment/payment by CHAPs	£25.00
Early account closure fee	£0.00
Cost of receiving paper statements for a year	£50.00
Charge for transferring cash to another platform i	£0.00
Does the provider have a mobile app?

Cost (Year 1) i	£212.67
Account closure fee	£0.00
Charge for transferring investments to another platform i	£0.00
Charge for selling holdings if not enough money in account for charges	£0.00
Completing paper applications
Cash withdrawal by BACs	£0.00
Same day payment/payment by CHAPs	£25.00
Early account closure fee	£0.00
Cost of receiving paper statements for a year
Charge for transferring cash to another platform i	£0.00
Is there a mobile app?

Representative APR (on £5,000 loan, 36 month term)	17.9%
Unpaid Repayment Fee i	£25.00
Early settlement fee (Days interest)	58 days
Available to new customers? i
Eligibility checker
Minimum borrowing amount	£1,000.00
Maximum borrowing amount	£50,000.00
Minimum borrowing length	12 months
Maximum borrowing length	84 months

Interest Rate (AER) i	4.7%
Minimum Opening Balance i	£500.00
What happens at maturity? i	The provider will contact you before the account matures. If you don't instruct them the money will be transferred into a variable rate account until you instruct them further or withdraw the funds.
Part of FSCS i
Maximum Balance i	£9,000,000.00
Minimum Age to Open Account i	16
Sharia Account i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i
Can you make early withdrawals? i
Withdrawal Penalty (days) i	Earlier access costs 90 days interest

Interest Rate (AER) i	4.8%
Minimum Opening Balance i	£500.00
What happens at maturity? i	The provider will contact you before the account matures. If you don't instruct them the money will be transferred into a variable rate account until you instruct them further or withdraw the funds.
Part of FSCS i
Maximum Balance i	£9,000,000.00
Minimum Age to Open Account i	16
Sharia Account i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i
Can you make early withdrawals? i
Withdrawal Penalty (days) i	Earlier access costs 180 days interest

Interest Rate (AER) i	4.45%
Minimum Opening Balance i	£500.00
What happens at maturity? i
Part of FSCS i
Maximum Balance i	£9,000,000.00
Minimum Age to Open Account i	16
Sharia Account i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i
Can you make early withdrawals? i
Withdrawal Penalty (days) i

Interest Rate (AER) i	1.5%
Minimum Opening Balance i	£1.00
Maximum Balance i	£9,000,000.00
Part of FSCS i
Withdrawal Penalty i
Minimum Age to Open Account i	16
Sharia Account i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i
Penalty free withdrawals? i
Additional Information i	This account will become an Instant Access Savings after 12 months.

Interest Rate (AER) i	4.2%
Minimum Opening Balance i	£1.00
Maximum Balance i	£9,000,000.00
Part of FSCS i
Withdrawal Penalty i	If less than 4 withdrawals are made per year a higher rate will be paid
Minimum Age to Open Account i	18
Sharia Account i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i	Must be a Reward current account or Ultimate Reward current account customer
Penalty free withdrawals? i
Additional Information i	This account will become an Instant Access Savings after 12 months.

Interest Rate (AER) i	4.1%
Minimum Opening Balance i	£1.00
Maximum Balance i	£9,000,000.00
Part of FSCS i
Withdrawal Penalty i	Higher rate is paid if there are less than 4 withdrawals in a year
Minimum Age to Open Account i	16
Sharia Account i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i
Penalty free withdrawals? i
Additional Information i	This account will become an Instant Access Savings after 12 months.

Interest Rate (AER) i	5.5%
Maximum Balance i	£3,000.00
Withdrawal Penalty i	Access is only available upon closure.
Minimum Monthly Investment i	£25.00
Maximum Monthly Investment i	£250.00
Penalty free withdrawals? i
Minimum Opening Balance i	£25.00
Minimum Age to Open Account i	16
Sharia Account i
Part of FSCS i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i	Customer must have or open a Halifax Everyday Account.
Notice Period i
Fixed Term Length i	1 Year Bond
Additional Information i	Reverts into Everyday Saver account after 12 months.