Halifax

Halifax was founded in 1853 in Halifax, West Yorkshire. It was originally formed as the Halifax Permanent Benefit Building and Investment Society and became a publicly limited company in 1997.

In 2009 it became a subsidiary of Lloyds Banking Group. Lloyds Banking Group is listed on the London Stock Exchange and is a member of the FTSE 100.

As well as the Lloyds and Halifax brands, the group also owns Bank of Scotland, MBNA, Scottish Widows and Birmingham Midshires.

Halifax offers a wide range of banking products, including current accounts, savings accounts, mortgages and personal loans. It also offers credit cards and several insurance products.

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Bank accounts

Ranked 10^th of 28 providers reviewed.

Customer happiness	61.9%
Customer trust	57.54%
Complaints performance	70.65%
Transparency rating	81.46%
Fairer Finance score Reviewed Autumn 2022	68%

Breakdown Cover

Ranked 8^th of 25 providers reviewed.

Customer happiness	60.33%
Customer trust	62.5%
Complaints performance	64.2%
Transparency rating	64.98%
Fairer Finance score Reviewed Autumn 2022	64%

Car insurance

Ranked 24^th of 52 providers reviewed.

Customer happiness	56.83%
Customer trust	53.46%
Complaints performance	79.63%
Transparency rating	73.88%
Fairer Finance score Reviewed Autumn 2022	66%

Credit cards

Ranked 7^th of 31 providers reviewed.

Customer happiness	59.18%
Customer trust	56.22%
Complaints performance	70.64%
Transparency rating	73.26%
Fairer Finance score Reviewed Autumn 2022	65%

Home Emergency Cover

Ranked 4^th of 24 providers reviewed.

Customer happiness	54.13%
Customer trust	58.68%
Complaints performance	76.89%
Transparency rating	74.7%
Fairer Finance score Reviewed Autumn 2022	66%

Home insurance (building and contents)

Ranked 22^nd of 48 providers reviewed.

Customer happiness	56.86%
Customer trust	56.02%
Complaints performance	69.57%
Transparency rating	78.16%
Fairer Finance score Reviewed Autumn 2022	65%

Investing and pensions

Ranked 6^th of 24 providers reviewed.

Customer happiness	61.56%
Customer trust	68.2%
Complaints performance	66.5%
Transparency rating	73.52%
Fairer Finance score Reviewed Autumn 2022	67%

Mortgages

Ranked 11^th of 23 providers reviewed.

Customer happiness	58.97%
Customer trust	54.22%
Complaints performance	80.19%
Transparency rating	62.31%
Fairer Finance score Reviewed Autumn 2022	64%

Personal loans

Ranked 6^th of 26 providers reviewed.

Customer happiness	64.2%
Customer trust	61.16%
Complaints performance	70.64%
Transparency rating	77.88%
Fairer Finance score Reviewed Autumn 2022	68%

Savings Accounts

Ranked 29^th of 50 providers reviewed.

Customer happiness	46.93%
Customer trust	56.87%
Complaints performance	70.64%
Transparency rating	78.22%
Fairer Finance score Reviewed Autumn 2022	63%

Cash withdrawal fee in UK (own bank) i	£0.00
Annual fee i	£0.00
Part of FSCS i
Faster Payment limit i	£50,000.00
Maximum cash machine withdrawal per day i	£500.00
Can you use your card to pay for items overseas? i

Annual fee i	£36.00
Maximum cash machine withdrawal per day i	£500.00
Part of FSCS i
Cash withdrawal fee in UK (own bank) i	£0.00
Card payment fee (£) i	£0.00
App capability? i

Foreign cash withdrawal fee i	2.99%
Foreign cash withdrawal additional charge i	£0.00
Foreign purchases fee i	2.99%
Is there a limit on free cash withdrawals? i	No free cash withdrawals

Risk based overdraft? i
Arranged overdraft interest free amount i	£50.00
Arranged overdraft interest rate (representative EAR) i	39.9%

Add-ons, cashback and rewards i	AXA Worldwide travel insurance (including winter sports) for holder & family; LSG Mobile phone insurance; AA family breakdown cover (UK); IPA Home emergency cover, £5 reward each month
Part of FSCS or international equivalent i

Arranged overdraft limit i	£1,500.00
Tiered repayment of overdraft i
Switching / sign up incentive i

Roadside recovery
Home Start i
Nationwide recovery
Maximum call outs per year	Unlimited
Replacement Hire Car i
Will they recover your car in cases of misfuelling? i
Will you be recovered if you run out of fuel?
Will they attend to assist with a flat battery? i
Will they attend to assist with a flat tyre? i
Will they attend if keys are locked in the vehicle?
Will they attend/cover if keys are lost/broken/stolen?
Compulsory call out excess	£0.00
Cancellation window (days)	14
Pro rata refund
Will they drain wrong fuel and replace in cases of misfuelling? i
Number of passengers permitted for onward travel as standard in the UK i	0
Emergency Overnight Accommodation i
Available to purchase alone?

Cover limit for lost keys i	£0.00
Courtesy car for duration of repair i
Uninsured driver promise i
Cover for replacing original audio/visual equipment i	Unlimited
Windscreen repair excess i	£25.00
Windscreen replacement excess i	£100.00
Repairs guarantee (years) i	3 years
New car replacement i
Cover limit for stolen keys i	£500.00
24hr helpline available i
Courtesy car provided if stolen / total loss i
Vandalism i

Duration of 0% balance transfer offer period i	29 or 14 months
Balance transfer fee during promotional period i	3.49%
Representative APR i	22.9%
Balance transfer rate during promotional period i	0%
Highest balance transfer fee during promotional period (%) i	3.49%
Representative balance transfer rate i	1.736%
Risk based? i

Duration of 0% balance transfer offer period i	17 or 12 months
Balance transfer fee during promotional period i	2.99% or 3.49%
Representative APR i	22.9%
Balance transfer rate during promotional period i	0%
Highest balance transfer fee during promotional period (%) i	3.49%
Representative balance transfer rate i	1.736%
Risk based? i

Duration of purchases offer period i	17 or 12 months
Representative APR i	22.9%
Highest APR i	28.9%
Purchase rate during promotional period i	0%
Representative purchase rate i	1.736%
Number of days before interest is charged on purchases i	56 days
Risk based? i

Duration of purchases offer period i	9 or 6 months
Representative APR i	22.9%
Highest APR i	28.9%
Purchase rate during promotional period i	0%
Representative purchase rate i	1.736%
Number of days before interest is charged on purchases i	56 days
Risk based? i

Reward extras i
Representative APR i	22.9%
Risk based? i
Annual fee in first year i	£0.00
Annual fee after first year i	£0.00
Foreign purchase fee i	2.95%

Foreign purchase fee i	0%
Foreign withdrawal fee i	0%
Representative APR i	22.9%
Number of days before interest is charged on non-sterling cash transactions i	0 days
Risk based? i
Representative purchase rate i	1.736%

Representative APR i	10.9%
Highest APR i	17.9%
Representative purchase rate i	0.869%
Risk based? i
Representative balance transfer rate i	0.869%
Representative money transfer rate i	0.869%

Money transfer rate during promotional period i
Duration of money transfer offer period i
Money transfer fee during promotional period i
Representative APR i	10.9%
Risk based? i
Representative cash transaction interest rate i	0.869%

Water Supply Pipe Cover i
Boiler Breakdown Cover i
Home Security Cover i
Lost keys Cover i	Covered under the home insurance policy
Cover Type i	Add-On
Home Emergency Cover limit i	£1,000.00
Minimum Excess i	£0.00
Internal plumbing and drainage i
External Drainage i
Burst or damaged pipes i
Toilet unit i
Root damage cover i
Primary Heating System i
Temporary Emergency Heating i
Internal gas supply pipe cover i
Boiler Age Exclsuions i	No Exclusion
Annual boiler service i
Age of boiler to qualify for a beyond economic repair contribution i	No Exclusion
Contribution towards the cost of a new boiler if yours is beyond economic repair and is 5 years old or less. i	£0.00
Contribution towards the cost of a new boiler if yours is beyond economic repair and is 6 years old or less. i	£0.00
Contribution towards the cost of a new boiler if yours is beyond economic repair and is 7 years old or less. i	£0.00
Domestic Power supply covered? i
Roof damage i	Covered under the home emergency policy
Pest infestation cover i
Underwriter i	AWP P&C SA
Maximum Excess i	£0.00
Alternative Accommodation Cover i	£250.00
24/7 Claims Helpline i
Unoccupied period i	Not Specified

Alternative accommodation cover limit for buildings i	£100,000.00
Matching sets (contents) i
Theft from outbuildings cover limit i	£5,000.00
Escape of water excess i	£500.00
Standard accidental damage - underground services
Alternative accommodation cover limit for contents i	£25,000.00
Cycles included whilst in the home i
Cover for keys if lost or stolen (contents) i	£1,000.00
Keys/locks if lost or stolen (Buildings) i	Sum Insured
Money in the home i	£500.00
Replace belongings new for old i
Trace and access i	£5,000.00
Matching sets (Buildings) i
Escape of water (plus compulsory excess) i	£500.00
Compulsory excess (contents) i	£100.00
Additional flood excess i	£0.00
Standard excess for subsidence claims	£1,000.00
Liability as a tenant i	£10,000.00
Liability to domestic employees i	£10,000,000.00
Property owner liability i	£2,000,000.00
Buildings cover limit i	Unlimited
Contents cover limit i	£250,000.00
Underwriter	Lloyds bank
24hr helpline i
Unoccupied period i	60
Protection against inflation i
Repairs guarantee i
Amendment fee (telephone) i
Cancellation fee after 14 days i	£0.00
Protected no claims discount option
24-hour claims helpline	Home Emergency Only
Cancellation fee before 14 days	£0.00
Accidental damage - glass and sanitary wear
Damage caused by freezing pipes
Damage from Emergency Services
Cover to break in and clear sewage pipe
Garden protection	£1,000.00
Blocked drains i
Accidental damage cover
Domestic heating fuel and metered water i
Music, film or electronic data downloads
Documents	£2,500.00
Visitor's possessions	£500.00
Out in open cover
Frozen Food Cover	£500.00
Temporary freezer storage
Theft or attempted theft i
Dual contents i
Escape of water or oil from appliances i
Escape of water or oil from heating systems i	£1,000.00
Credit cards i	£0.00
Storage fees (alternative accommodation) i
Garden plants i
Business equipment	£0.00
Household removals
Student's belongings i
Shopping in transit i	£0.00
Cover Away from Home offered for: Electronics	Optional
Cover away from home offered for: money	Optional
Cover away from home offered for: jewellery	Optional
Cover away from home offered for: bicycles & other	Optional
Special events (weddings and civil ceremonies) - limit	Not Offered
Special events (weddings and civil ceremonies) - days	Not Offered
Special events (births) - limit	Not Offered
Special events (births) - days	Not Offered
Special events (anniversaries and birthdays) - limit	Not Offered
Special events (anniversaries and birthdays) - days	Not Offered
Special events (religious events) - limit	Not Offered
Special events (religious events) - days	Not Offered
Cover for home emergency i
Cover for legal protection/expenses i	Not Offered
Cover for items away from home? i
Personal possessions cover whilst living in a nursing home or residential care setting i	£0.00
Medical equipment loan i	£0.00
Theft from bogus officials i
Storm and flood i
Fire, smoke, explosion, lightning, or earthquake i
Malicious damage i
Civil riot or commotion i
Collisions (Including animals, trees, satellites, and moving vehicles) i
Snow depth (cm) i	Hail or snow that’s extreme enough to damage hard surfaces or break glass
Rainfall (mm) i	Not Defined
Windspeed (mph) i	Not Defined

Account closure fee	£0.00
Charge for transferring investments to another platform i	£0.00
Charge for automatic reinvestment	2% (Max £9.50)
Charge for transferring cash to another platform	£0.00
Early Account Closure Fee (12 months or less)	£0.00
Inactivity Charge	£0.00
Charge for selling holdings if not enough money in account to pay other charges	£9.50
Same Day Payment Charge	£0.00
Cost of receiving paper statements for a year	£0.00
App available i
Charge for telephone/postal share dealing	£25.00

Annual cost of regular payments (drawdown)	£180.00
Fee for setting up drawdown	£0.00
Charge for taking whole pot under triviality rules	£90.00
Charge for withdrawing your tax-free lump sum	£90.00
Cost of adding funds to drawdown, or reviewing flexi-access drawdown (not capped)	£90.00
Charge for purchasing an annuity	£90.00
Charge for telephone/postal share dealing	£25.00
Account closure fee	£0.00
Charge for transferring cash to another platform	£0.00
Charge for transferring investments to another platform i	£0.00
Charge for automatic reinvestment	2% (Max £9.50)
Same Day Payment Charge	£0.00
Cost of receiving paper statements for a year	£0.00

Halifax

Bank accounts

Basic bank accounts

Current accounts

Foreign use bank accounts

Overdrafts

Premium bank accounts

Student bank accounts

Breakdown Cover

UK Breakdown Cover

Car insurance

Credit cards

0% balance transfer credit cards

0% purchase credit cards

Cashback and reward credit cards

Foreign use credit cards

Low rate credit cards

Money transfer credit cards

Home Emergency Cover

Home insurance (building and contents)

Buildings insurance

Contents insurance

Investing and pensions

Fund and Share Accounts (for high frequency trading)

Fund and Share Accounts (for low frequency trading)

Income Drawdown products (self-invested)

Cost (Year 1) i	£556.67
Account closure fee	£0.00
Charge for transferring investments to another platform i	£0.00
Charge for selling holdings if not enough money in account for charges	£0.00
Completing paper applications
Cash withdrawal by BACs	£0.00
Same day payment/payment by CHAPs	£25.00
Early account closure fee	£0.00
Cost of receiving paper statements for a year
Charge for transferring cash to another platform i	£0.00
Does the provider have a mobile app?

Cost (Year 1) i	£278.33
Account closure fee	£0.00
Charge for transferring investments to another platform i	£0.00
Charge for selling holdings if not enough money in account for charges	£0.00
Completing paper applications
Cash withdrawal by BACs	£0.00
Same day payment/payment by CHAPs	£25.00
Early account closure fee	£0.00
Cost of receiving paper statements for a year
Charge for transferring cash to another platform i	£0.00
Is there a mobile app?

Representative APR (on £5,000 loan, 36 month term)	13.3%
Unpaid Repayment Fee i	£25.00
Early settlement fee (Days interest)	58 days
Available to new customers? i
Eligibility checker
Minimum borrowing amount	£1,000.00
Maximum borrowing amount	£50,000.00
Minimum borrowing length	12 months
Maximum borrowing amount	60 months

Interest Rate (AER) i	4%
Minimum Opening Balance i	£500.00
What happens at maturity? i	The provider will contact you before the account matures. If you don't instruct them the money will be transferred into a variable rate account until you instruct them further or withdraw the funds.
Part of FSCS i
Maximum Balance i	£9,000,000.00
Minimum Age to Open Account i	16
Sharia Account i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i
Can you make early withdrawals? i
Withdrawal Penalty (days) i	Earlier access costs 90 days interest

Interest Rate (AER) i	4.1%
Minimum Opening Balance i	£1.00
What happens at maturity? i	The provider will contact you before the maturity date requesting instruction. If they receive no further instructions by the maturity date they will reinvest the funds into an easy access account.
Part of FSCS i
Maximum Balance i	Unlimited
Minimum Age to Open Account i	18
Sharia Account i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i
Can you make early withdrawals? i
Withdrawal Penalty (days) i

Interest Rate (AER) i	0.8%
Maximum Balance i	£9,000,000.00
Part of FSCS i
Withdrawal Penalty i
Additional Information i
Minimum Opening Balance i	£1.00
Minimum Age to Open Account i	16
Sharia Account i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i
Penalty free withdrawals? i

Interest Rate (AER) i	0.35%
Maximum Balance i	£9,000,000.00
Part of FSCS i
Withdrawal Penalty i	Higher rate is paid if there are less than 4 withdrawals in a year
Additional Information i
Minimum Opening Balance i	£1.00
Minimum Age to Open Account i	16
Sharia Account i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i
Penalty free withdrawals? i

Interest Rate (AER) i	5.5%
Additional Information i
Maximum Balance i	£3,000.00
Withdrawal Penalty i	Access is only available upon closure.
Minimum Monthly Investment i	£25.00
Maximum Monthly Investment i	£250.00
Penalty free withdrawals? i
Minimum Opening Balance i	£25.00
Minimum Age to Open Account i	16
Sharia Account i
Part of FSCS i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i	Customer must have or open a Halifax Everyday Account.
Notice Period i
Fixed Term Length i	12 Month Bond
Additional Information i

Interest Rate (AER) i	3.6%
Minimum Opening Balance i	£500.00
What happens at maturity? i	The provider will contact you before the account matures. If you don't instruct them the money will be transferred into a variable rate account until you instruct them further or withdraw the funds.
Part of FSCS i
Minimum Age to Open Account i	16
Sharia Account i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i
Can you make early withdrawals? i
Withdrawal Penalty (days) i	Earlier access costs 90 days interest
Can you transfer in funds from another cash ISA?
Can you transfer in funds from a stocks and shares ISA?

Interest Rate (AER) i	2.75%
Part of FSCS i
Minimum Opening Balance i	£1.00
Minimum Age to Open Account i	0
Sharia Account i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i
Are early withdrawals allowed? i
Conditions of early withdrawal i
Can you transfer in funds from another cash ISA? i
Can you transfer in funds from a stocks and shares ISA? i