MBNA is owned by Lloyds Banking Group - which also owns the Halifax, Bank of Scotland, Scottish Widows and Lloyds Bank brands. Lloyds bought the brand from Bank of America in 2017, making it one of the largest credit card operators in the UK.
MBNA offers a number of credit cards under its own brand. It also offers loans.
Our product ratings are designed to help you choose a quality product. We rate policies on the key features that are most important for the majority of customers.
Our unique Customer Experience Ratings help consumers find companies that offer a good service.
Credit cards
Ranked 11th of 33 providers reviewed
| Customer happiness score | 59.26% |
|---|---|
| Customer trust score | 57.97% |
| Complaints performance | 78.5% |
| Transparency rating | 68.84% |
|
Fairer Finance Score Reviewed Autumn 2026 |
66.14% |
Home emergency cover
Ranked 13th of 23 providers reviewed
| Customer happiness score | 45.25% |
|---|---|
| Customer trust score | 50.86% |
| Complaints performance | 62.3% |
| Transparency rating | 88.2% |
|
Fairer Finance Score Reviewed Autumn 2026 |
61.65% |
Home insurance (building and contents)
Ranked 22nd of 47 providers reviewed
| Customer happiness score | 53.9% |
|---|---|
| Customer trust score | 49.06% |
| Complaints performance | 71.54% |
| Transparency rating | 84.06% |
|
Fairer Finance Score Reviewed Autumn 2026 |
64.64% |
Personal loans
Ranked 13th of 22 providers reviewed
| Customer happiness score | 62.15% |
|---|---|
| Customer trust score | 58.16% |
| Complaints performance | 77.67% |
| Transparency rating | 67.48% |
|
Fairer Finance Score Reviewed Autumn 2026 |
66.36% |
