Barclays

Barclays is one of the largest UK banks. It is a publicly limited company, listed on the London Stock Exchange and is a member of the FTSE 100 index.

It’s traces its origins back to the late seventeeth century. James Barclay, who the business is named after, became a partner in 1736. It is based in London’s Canary Wharf district.

The company offers a full suite of financial products from current accounts to mortgages, insurance and investment services. It offers credit cards through its sister brand Barclaycard.

Its home insurance is provided by Gresham Insurance Company, which is owned by Aviva, and its travel insurance is provided by Aviva.

Barclays life insurance is underwritten by Legal & General.

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Bank accounts

Ranked 19^th of 30 providers reviewed.

Customer happiness score	56.82%
Customer trust score	54.6%
Complaints performance	64.07%
Transparency rating	78.52%
Fairer Finance score Reviewed Autumn 2023	64%

Buy Now Pay Later

Ranked 7^th of 12 providers reviewed.

Customer happiness score	56.4%
Customer trust score	53.78%
Fairer Finance score Reviewed Autumn 2023	55%

Home insurance (building and contents)

Ranked 47^th of 46 providers reviewed.

Customer happiness score	61.5%
Customer trust score	62.32%
Transparency rating	87.84%
Fairer Finance score Reviewed Autumn 2023	0%

Investing and pensions

Ranked 17^th of 27 providers reviewed.

Customer happiness score	62.13%
Customer trust score	65.13%
Complaints performance	63.63%
Transparency rating	60.91%
Fairer Finance score Reviewed Autumn 2023	63%

Life insurance

Ranked 16^th of 24 providers reviewed.

Claims score	71.00%
Complaints performance	85.31%
Transparency rating	66.63%
Fairer Finance score Reviewed Autumn 2023	74%

Mortgages

Ranked 15^th of 23 providers reviewed.

Customer happiness score	60.03%
Customer trust score	54.88%
Complaints performance	61.65%
Transparency rating	64.67%
Fairer Finance score Reviewed Autumn 2023	60%

Personal loans

Ranked 25^th of 27 providers reviewed.

Customer happiness score	59.42%
Customer trust score	55.69%
Complaints performance	64.12%
Transparency rating	54.66%
Fairer Finance score Reviewed Autumn 2023	58%

Savings Accounts

Ranked 50^th of 53 providers reviewed.

Customer happiness score	51.33%
Customer trust score	56.94%
Complaints performance	64.12%
Transparency rating	53.74%
Fairer Finance score Reviewed Autumn 2023	57%

Cash withdrawal fee in UK (own bank) i	£0.00
Annual fee i	£0.00
Part of FSCS i
Bankers draft/cheque fee i	£15.00
Unpaid transaction fee i
Faster Payment limit i	£50,000.00
Maximum cash machine withdrawal per day i	£300.00
Can you use your card to pay for items overseas? i

Annual fee i	£60.00
Maximum cash machine withdrawal per day i	£500.00
Part of FSCS i
Cash withdrawal fee in UK (own bank) i	£0.00
Card payment fee (£) i	£0.00
App capability? i

Foreign cash withdrawal fee i	2.99%
Foreign cash withdrawal additional charge i	£0.00
Foreign purchases fee i	2.99%
Is there a limit on free cash withdrawals? i	No free cash withdrawals

Risk based overdraft? i
Arranged overdraft interest free amount i	£500.00
Arranged overdraft interest rate (representative EAR) i	35%

Add-ons, cashback and rewards i	Worldwide Family Aviva travel insurance including winter sports and cruise cover, RAC European breakdown cover
Part of FSCS or international equivalent i

Add-ons, cashback and rewards i	Likewize mobile Phone and gadget insurance (cover for up to 4 phones and unlimited gadgets, worth up tgo £1,500 each), cashback with various retailers
Part of FSCS or international equivalent i

Arranged overdraft limit i	£1,500.00
Tiered repayment of overdraft i
Switching / sign up incentive i

Minimum Age i	11
Interest Rate (AER) First Tier i
Maximum Balance First Tier of Interest Covers i
Maximum Age i	17
Interest Rate (AER) Second Tier i
Maximum Balance Second Tier of Interest Covers i
Interest Rate (AER) Third Tier i
Maximum Balance Third Tier of Interest Covers i
Maximum Cash Withdrawal i	£300.00
Ability to freeze or report a card lost via app? i
Rewards i
Additional information i
Cash Transaction Fee i	0%
Cash Withdrawal Fee i	£0.00
Card Delivery Fee i	£0.00
Replacement Card Fee i	£0.00
Foreign Cash Withdrawal Fee i	2.99%
Foreign Transaction Fee i	2.99%

Account Type i	Easy Access
Interest Rate (AER) i	2.68%
Minimum Opening Balance i	£1.00
Maximum Balance i	£0.00
Notice Period i
Fixed Term Length i
Minimum Age to Open Account i	0
Maximum Age i	17
Withdrawal Penalty i
Part of FSCS i
Sharia Account i
Additional Opening Criteria i	Account must be held by an adult trustee.
Additional Information i	Can be opened via Barclays Video Banking app.
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i

Accidental loss cover i	Y (Mobile Phones Only)
Mechanical breakdown cover i
Maximum single-item cover limit i	£1,500.00
Tablets i
Accidental damage cover i
Minimum excess i
Territorial limits restriction i
Data and Software Cover i
Mechanical breakdown cover replacement limit i	£1,500.00
Theft Cover i
Theft replacement limit i	£1,500.00
Malicious damage cover i
Unauthorised usage cover i	£0.00
Unauthorised usage cover (E-wallet) i	£0.00
Accessories cover limit i	£0.00
How is the excess charged? i	Standard excess decreases through time
Lowest excess i	£79.00
Liquid damage excess i	£79.00
Theft & loss claims excess i	£179.00
Accidental damage and breakdown claims excess i	£79.00
Cancellation fee i	£0.00
Arrangement fee i	£0.00
Additional excess charge i	£0.00
Immediate cover with no additional excess in the first 30 days of the policy i	TRUE
High end smartphones (>£1,000) minimum excess i	£179.00
High end tablets (>£1,200) minimum excess i	£179.00
High end laptops (>=£1,500) minimum excess i
High end MacBooks (>=£1,500) minimum excess i
Rapid replacement i
Pro-rata refund i
Claim under warranty i
Replacement claims limit per Item for accidental damage/mechanical failure i	4
Replacement claims limit per Item for theft or loss i	2
Replacement warranty i	24 Months
International cover limit (Days) i	Standard excess applied to all gadgets and claim types
Type of product i	Stand-Alone
Universal gadget policy? i
Family cover i
Multi cover discounts i
Underwriter i	American International Group UK Limited
Age of customer requirement i	16
No claims period i	Immediate Cover
Refurbished device cover i
Second hand device cover i
Territorial limits restriction i	No Territiorial Limits Mentioned
Maximum age of phones i	60 Months
Maximum age of gadgets eligible for cover i	60 Months
Smartphones i
Smart watches i
Game Consoles i
Headphones i
Cameras i
E-readers i
Sat-Navs i
MP3 Players i
MacBooks Or Laptops

Account closure fee	£0.00
Charge for transferring investments to another platform i	£0.00
Charge for automatic reinvestment	£0.00
Charge for transferring cash to another platform	£0.00
Early Account Closure Fee (12 months or less)	£0.00
Inactivity Charge	£0.00
Charge for selling holdings if not enough money in account to pay other charges	£0.00
Same Day Payment Charge	£0.00
Cost of receiving paper statements for a year	£0.00
App available i
Charge for telephone/postal share dealing	£25.00

Account closure fee	£0.00
Charge for transferring investments to another platform i	0
Charge for automatic reinvestment	£0.00
Charge for telephone/postal share dealing	£25.00
App available i
Charge for transferring cash to another platform	£0.00
Early Account Closure Fee (12 months or less)	£0.00
Inactivity Charge	£0.00
Charge for selling holdings if not enough money in account to pay other charges	£0.00
Same Day Payment Charge	£0.00
Cost of receiving paper statements for a year	£0.00

Annual cost of regular payments (drawdown)	£120.00
Fee for setting up drawdown	£90.00
Charge for taking whole pot under triviality rules	£90.00
Charge for withdrawing your tax-free lump sum	£30.00
Cost of adding funds to drawdown, or reviewing flexi-access drawdown (not capped)	£90.00
Charge for purchasing an annuity	£90.00
Charge for telephone/postal share dealing	£25.00
Account closure fee	£0.00
Charge for transferring cash to another platform	£0.00
Charge for transferring investments to another platform i	£0
Charge for automatic reinvestment	£0.00
Same Day Payment Charge	£0.00
Cost of receiving paper statements for a year	£0.00

Cost (Year 1) i	£328.00
Account closure fee	£0.00
Charge for transferring investments to another platform i	£0.00
Does the provider have a mobile app?
Charge for selling holdings if not enough money in account for charges	£0.00
Completing paper applications	£0.00
Cash withdrawal by BACs	£0.00
Same day payment/payment by CHAPs	£25.00
Early account closure fee	£0.00
Cost of receiving paper statements for a year	£0.00
Charge for transferring cash to another platform i	£0.00

Cost (Year 1) i	£650.00
Account closure fee	£0.00
Charge for transferring investments to another platform i	£0.00
Does the provider have a mobile app?
Charge for selling holdings if not enough money in account for charges	£0.00
Completing paper applications	£0.00
Cash withdrawal by BACs	£0.00
Same day payment/payment by CHAPs	£25.00
Early account closure fee	£0.00
Cost of receiving paper statements for a year	£0.00
Charge for transferring cash to another platform i	£0.00

Representative APR (on £5,000 loan, 36 month term)	13.5%
Unpaid Repayment Fee i	£0.00
Early settlement fee (Days interest)	30 days
Available to new customers? i
Eligibility checker
Minimum borrowing amount	£1,000.00
Maximum borrowing amount	£50,000.00
Minimum borrowing length	24 months
Maximum borrowing length	60 months

Representative APR (on £5,000 loan, 36 month term)	8.5%
Unpaid Repayment Fee i	£0.00
Early settlement fee (Days interest)	30 days
Available to new customers? i
Eligibility checker
Minimum borrowing amount	£1,000.00
Maximum borrowing amount	£50,000.00
Minimum borrowing length	24 months
Maximum borrowing length	60 months

Interest Rate (AER) i	5.35%
Minimum Opening Balance i	£500.00
What happens at maturity? i	The provider will contact you before the account matures. If you don't instruct them the money will be transferred into a fixed term account with similar terms.
Part of FSCS i
Maximum Balance i	£1,000,000.00
Minimum Age to Open Account i	18
Sharia Account i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i
Can you make early withdrawals? i
Withdrawal Penalty (days) i

Interest Rate (AER) i	5.15%
Minimum Opening Balance i	£1.00
What happens at maturity? i	Before the account matures, your provider will send you a notification. In the absence of instructions, the funds in the account will be reinvested in a subsequent Fixed Rate/Fixed Term account under equivalent or similar terms.
Part of FSCS i
Maximum Balance i	£1,000,000.00
Minimum Age to Open Account i	18
Sharia Account i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i
Can you make early withdrawals? i
Withdrawal Penalty (days) i	3 withdrawals for up to 10% of the initial investment permitted during the term.

Interest Rate (AER) i	1.16%
Minimum Opening Balance i	£1.00
Maximum Balance i	£10,000,000.00
Part of FSCS i
Withdrawal Penalty i
Minimum Age to Open Account i	16
Sharia Account i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i
Penalty free withdrawals? i
Additional Information i

Interest Rate (AER) i	3.04%
Minimum Opening Balance i	£1.00
Maximum Balance i	£10,000,000.00
Part of FSCS i
Withdrawal Penalty i	Lower interest of 0.50% is paid in months where a withdrawal is made.
Minimum Age to Open Account i	18
Sharia Account i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i
Penalty free withdrawals? i
Additional Information i

Interest Rate (AER) i	5.12%
Minimum Opening Balance i	£1.00
Maximum Balance i	£10,000,000.00
Part of FSCS i
Withdrawal Penalty i
Minimum Age to Open Account i	18
Sharia Account i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i
Penalty free withdrawals? i
Additional Information i	5.12% is only on balances up to £5000, beyond this the interest rate is 1%.

Interest Rate (AER) i	5.25%
Minimum Opening Balance i	£1.00
What happens at maturity? i	The provider will contact you before the account matures. If you don't instruct them the money will be transferred into a variable rate account until you instruct them further or withdraw the funds.
Part of FSCS i
Minimum Age to Open Account i	18
Sharia Account i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i
Can you make early withdrawals? i
Withdrawal Penalty (days) i	3 withdrawals of up to 10% of the balance are allowed during the term, any further withdrawals will result in the loss of 90 days of interest
Can you transfer in funds from another cash ISA?
Can you transfer in funds from a stocks and shares ISA?

Interest Rate (AER) i	1.21%
Minimum Opening Balance i	£1.00
Part of FSCS i
Withdrawal Penalty i
Minimum Age to Open Account i	16
Sharia Account i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i
Penalty free withdrawals? i
Can you transfer in funds from another cash ISA?
Can you transfer in funds from a stocks and shares ISA?

Barclays

Bank accounts

Basic bank accounts

Current accounts

Foreign use bank accounts

Overdrafts

Premium bank accounts

Student bank accounts

Children's Accounts

Children's Bank Accounts

Children's Savings Accounts

Gadget insurance

Investing and pensions

Fund and Share Accounts (for high frequency trading)

Fund and Share Accounts (for low frequency trading)

Income Drawdown products (self-invested)

Ready-made General Investment Accounts

Ready-made Stocks and Shares ISAs

Self-invested Personal Pensions (SIPPs)

Stocks and Shares ISAs (self-invested)

Personal loans

Savings Accounts

1 Year Fixed Rate Accounts

18 Month Fixed Rate Bonds

Easy Access Accounts

Savings Accounts (ISAs)

1 Year Fixed Rate ISAs

18 Month Fixed Rate ISAs

Easy Access ISAs

Travel insurance

Annual multi-trip insurance

Single trip insurance

Travel insurance add-on: winter sports

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Medical excess i	£50.00
Personal Possessions and Baggage - damaged, lost or stolen - cover limit i	£1,500.00
Cancelling before travel cover limit i	£10,000.00
Emergency medical cover and repatriation cover limit i	£10,000,000.00
Mental health cover i
Personal money i	£500.00
Combined passport & travel documents cover limit i	£750.00
Cutting trip short (curtailment) cover limit i	£10,000.00
Abandoning your trip (abandonment) cover limit i	£10,000.00
Natural disaster relocation cover i
Natural disaster baggage cover i
Max trip duration i	31 days

Ski equipment owned cover limit i	£500.00
Single owned item cover limit i	£500.00
Cover limit for hire of ski equipment due to loss/damage/delay to own equipment i	£200.00
Avalanche closure cover limit i	£200.00
Piste closure cover limit i	£300.00
Ski equipment owned excess i	£50.00
Ski equipment hired i	£500.00
Single item limit for hired equipment i	£500.00
Unused ski pass due to illness or injury i	£500.00