Marks & Spencer

Marks & Spencer is one of Britain's most recognisable high street brands. It expanded into financial services in 1985.

The banking segment of M&S has been owned by HSBC since 2004. It offers a wide range of banking products including savings and current accounts, credit cards and personal loans.

It also provides insurance for a number of common needs. Its car insurance is arranged and administered by BISL. Travel and home insurance are underwritten by AXA, and pet insurance by RSA.

Marks & Spencer
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Gold ribbon: first place

Bank accounts

Ranked 12th of 30 providers reviewed.

Customer happiness 69%
Customer trust 62%
Complaints performance 65%
Transparency rating 57%
Fairer Finance score
Reviewed Spring 2019
63%

Car insurance

Ranked 37th of 51 providers reviewed.

Customer happiness 63%
Customer trust 54%
Complaints performance 64%
Transparency rating 34%
Fairer Finance score
Reviewed Spring 2019
54%

Credit cards

Ranked 16th of 34 providers reviewed.

Customer happiness 62%
Customer trust 54%
Complaints performance 65%
Transparency rating 40%
Fairer Finance score
Reviewed Spring 2019
55%
Gold ribbon: first place

Home insurance

Ranked 10th of 47 providers reviewed.

Customer happiness 64%
Customer trust 61%
Complaints performance 70%
Transparency rating 51%
Fairer Finance score
Reviewed Spring 2019
61%

Personal loans

Ranked 15th of 24 providers reviewed.

Customer happiness 63%
Customer trust 54%
Complaints performance 65%
Transparency rating 41%
Fairer Finance score
Reviewed Spring 2019
56%

Savings accounts

Ranked 37th of 42 providers reviewed.

Customer happiness 49%
Customer trust 50%
Complaints performance 65%
Transparency rating 49%
Fairer Finance score
Reviewed Spring 2019
53%
Gold ribbon: first place

Travel insurance

Ranked 13th of 59 providers reviewed.

Customer happiness 59%
Customer trust 53%
Complaints performance 70%
Transparency rating 47%
Fairer Finance score
Reviewed Spring 2019
57%

Car insurance

Marks & Spencer

Standard Car Insurance (with guaranteed replacement car and RAC breakdown cover)

4 stars
Cover for keys/locks if lost i £0
Uninsured driver promise i
Courtesy car for duration of repair i
Windscreen repair excess i £0
Windscreen replacement excess i £75
Cover for keys/locks if stolen i £500
Cover for replacing original audio/visual equipment i Unlimited
24hr helpline available i
Repairs guarantee (years) i 3 years
Courtesy car provided if stolen / total loss i

Marks & Spencer

Premier Car Insurance

4 stars
Cover for keys/locks if lost i £0
Uninsured driver promise i
Courtesy car for duration of repair i
Windscreen repair excess i £0
Windscreen replacement excess i £75
Cover for keys/locks if stolen i £500
Cover for replacing original audio/visual equipment i Unlimited
24hr helpline available i
Repairs guarantee (years) i 3 years
Courtesy car provided if stolen / total loss i

Marks & Spencer

Standard Car Insurance

3 stars
Cover for keys/locks if lost i £0
Uninsured driver promise i
Courtesy car for duration of repair i Optional
Windscreen repair excess i £0
Windscreen replacement excess i £75
Cover for keys/locks if stolen i £500
Cover for replacing original audio/visual equipment i Unlimited
24hr helpline available i
Repairs guarantee (years) i 3 years
Courtesy car provided if stolen / total loss i Optional

Credit cards

0% balance transfers

Marks & Spencer

Shopping Plus (With M&S Premium Club)

3 stars
Balance transfer rate during promotional period i 0%
Duration of offer period for 0% balance transfers i 20 months
Representative APR i 19.90%
Risk based? i
Representative balance transfer rate i 1.53%

Marks & Spencer

Transfer Plus (With M&S Premium Club)

3 stars
Balance transfer rate during promotional period i 0%
Duration of offer period for 0% balance transfers i 28 months
Representative APR i 19.90%
Risk based? i
Representative balance transfer rate i 1.53%

Marks & Spencer

Transfer Plus

3 stars
Balance transfer rate during promotional period i 0%
Duration of offer period for 0% balance transfers i 28 months
Representative APR i 19.90%
Risk based? i
Representative balance transfer rate i 1.53%

Marks & Spencer

Shopping Plus

3 stars
Balance transfer rate during promotional period i 0%
Duration of offer period for 0% balance transfers i 20 months
Representative APR i 19.90%
Risk based? i
Representative balance transfer rate i 1.53%

Marks & Spencer

Reward Plus (With M&S Premium Club)

2 stars
Balance transfer rate during promotional period i 0%
Duration of offer period for 0% balance transfers i 6 months
Representative APR i 19.90%
Risk based? i
Representative balance transfer rate i 1.53%

Marks & Spencer

Reward Plus

2 stars
Balance transfer rate during promotional period i 0%
Duration of offer period for 0% balance transfers i 6 months
Representative APR i 19.90%
Risk based? i
Representative balance transfer rate i 1.53%

0% purchases

Marks & Spencer

Shopping Plus

5 stars
Purchase rate during promotional period i 0%
Duration of offer period for 0% purchases i 20 months
Representative APR i 19.90%
Risk based? i
Representative purchase rate i 1.53%
Number of days before interest is charged on purchases i 55 days

Marks & Spencer

Shopping Plus (With M&S Premium Club)

5 stars
Purchase rate during promotional period i 0%
Duration of offer period for 0% purchases i 20 months
Representative APR i 19.90%
Risk based? i
Representative purchase rate i 1.53%
Number of days before interest is charged on purchases i 55 days

Marks & Spencer

Reward Plus

3 stars
Purchase rate during promotional period i 0%
Duration of offer period for 0% purchases i 6 months
Representative APR i 19.90%
Risk based? i
Representative purchase rate i 1.53%
Number of days before interest is charged on purchases i 55 days

Marks & Spencer

Transfer Plus

3 stars
Purchase rate during promotional period i 0%
Duration of offer period for 0% purchases i 6 months
Representative APR i 19.90%
Risk based? i
Representative purchase rate i 1.53%
Number of days before interest is charged on purchases i 55 days

Marks & Spencer

Reward Plus (With M&S Premium Club)

3 stars
Purchase rate during promotional period i 0%
Duration of offer period for 0% purchases i 6 months
Representative APR i 19.90%
Risk based? i
Representative purchase rate i 1.53%
Number of days before interest is charged on purchases i 55 days

Marks & Spencer

Transfer Plus (With M&S Premium Club)

3 stars
Purchase rate during promotional period i 0%
Duration of offer period for 0% purchases i 6 months
Representative APR i 19.90%
Risk based? i
Representative purchase rate i 1.53%
Number of days before interest is charged on purchases i 55 days

Cashback and rewards

Marks & Spencer

Reward Plus

5 stars
Reward extras i Preferential rates for travel money
Estimated amount of money customers get back in the 1st year (minus annual fee) i £218.59
Estimated amount of money customers get back after the 1st year (minus annual fee) i £193.59
Risk based? i
Annual fee after 1st year i £0
Foreign purchase fee i 2.99%

Marks & Spencer

Shopping Plus (With M&S Premium Club)

5 stars
Reward extras i Hot drinks vouchers worth £129, birthday gift of value at least £10 and £40 voucher each year, preferential rates for travel money
Estimated amount of money customers get back in the 1st year (minus annual fee) i £208.05
Estimated amount of money customers get back after the 1st year (minus annual fee) i £198.05
Risk based? i
Annual fee after 1st year i £120
Foreign purchase fee i 2.99%

Marks & Spencer

Reward Plus (With M&S Premium Club)

5 stars
Reward extras i Hot drinks vouchers worth £129, birthday gift of value at least £10 and £40 voucher each year, preferential rates for travel money
Estimated amount of money customers get back in the 1st year (minus annual fee) i £297.52
Estimated amount of money customers get back after the 1st year (minus annual fee) i £272.52
Risk based? i
Annual fee after 1st year i £120
Foreign purchase fee i 2.99%

Marks & Spencer

Transfer Plus (With M&S Premium Club)

5 stars
Reward extras i Hot drinks vouchers worth £129, birthday gift of value at least £10 and £40 voucher each year, preferential rates for travel money
Estimated amount of money customers get back in the 1st year (minus annual fee) i £208.05
Estimated amount of money customers get back after the 1st year (minus annual fee) i £198.05
Risk based? i
Annual fee after 1st year i £120
Foreign purchase fee i 2.99%

Marks & Spencer

Shopping Plus

4 stars
Reward extras i Preferential rates for travel money
Estimated amount of money customers get back in the 1st year (minus annual fee) i £129.12
Estimated amount of money customers get back after the 1st year (minus annual fee) i £119.12
Risk based? i
Annual fee after 1st year i £0
Foreign purchase fee i 2.99%

Marks & Spencer

Transfer Plus

4 stars
Reward extras i Preferential rates for travel money
Estimated amount of money customers get back in the 1st year (minus annual fee) i £129.12
Estimated amount of money customers get back after the 1st year (minus annual fee) i £119.12
Risk based? i
Annual fee after 1st year i £0
Foreign purchase fee i 2.99%

Foreign use

Marks & Spencer

Transfer Plus

2 stars
Representative APR i 19.90%
Foreign purchase fee i 2.99%
Foreign withdrawal fee i 2.99%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 1.53%

Marks & Spencer

Shopping Plus

2 stars
Representative APR i 19.90%
Foreign purchase fee i 2.99%
Foreign withdrawal fee i 2.99%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 1.53%

Marks & Spencer

Reward Plus

2 stars
Representative APR i 19.90%
Foreign purchase fee i 2.99%
Foreign withdrawal fee i 2.99%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 1.53%

Marks & Spencer

Shopping Plus (With M&S Premium Club)

2 stars
Representative APR i 19.90%
Foreign purchase fee i 2.99%
Foreign withdrawal fee i 2.99%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 1.53%

Marks & Spencer

Reward Plus (With M&S Premium Club)

2 stars
Representative APR i 19.90%
Foreign purchase fee i 2.99%
Foreign withdrawal fee i 2.99%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 1.53%

Marks & Spencer

Transfer Plus (With M&S Premium Club)

2 stars
Representative APR i 19.90%
Foreign purchase fee i 2.99%
Foreign withdrawal fee i 2.99%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 1.53%

Money transfers

Marks & Spencer

Shopping Plus

1 stars
Money transfer rate during promotional period i
Duration of 0% offer period for money transfers i
Representative APR i 19.90%
Risk based? i
Money transfer fee during promotional period i
Representative cash transaction rate i 1.81%

Marks & Spencer

Reward Plus

1 stars
Money transfer rate during promotional period i
Duration of 0% offer period for money transfers i
Representative APR i 19.90%
Risk based? i
Money transfer fee during promotional period i
Representative cash transaction rate i 1.81%

Marks & Spencer

Shopping Plus (With M&S Premium Club)

1 stars
Money transfer rate during promotional period i
Duration of 0% offer period for money transfers i
Representative APR i 19.90%
Risk based? i
Money transfer fee during promotional period i
Representative cash transaction rate i 1.81%

Marks & Spencer

Reward Plus (With M&S Premium Club)

1 stars
Money transfer rate during promotional period i
Duration of 0% offer period for money transfers i
Representative APR i 19.90%
Risk based? i
Money transfer fee during promotional period i
Representative cash transaction rate i 1.81%

Marks & Spencer

Transfer Plus (With M&S Premium Club)

1 stars
Money transfer rate during promotional period i
Duration of 0% offer period for money transfers i
Representative APR i 19.90%
Risk based? i
Money transfer fee during promotional period i
Representative cash transaction rate i 1.81%

Marks & Spencer

Transfer Plus

1 stars
Money transfer rate during promotional period i
Duration of 0% offer period for money transfers i
Representative APR i 19.90%
Risk based? i
Money transfer fee during promotional period i
Representative cash transaction rate i 1.81%

Home insurance

Marks & Spencer

Home Insurance

5 stars
Escape of water excess i £250
Matching sets i
Theft from outbuildings i Part of sum insured
24hr helpline i
Alternative accommodation i £1,000,000
Cover for keys/locks if lost i Sum insured
Money in the home i £500
New for old i

Marks & Spencer

Home Insurance Premier

5 stars
Escape of water excess i £250
Matching sets i
Theft from outbuildings i Part of sum insured
24hr helpline i
Alternative accommodation i Sum insured
Cover for keys/locks if lost i Sum insured
Money in the home i £500
New for old i

Buildings insurance

Marks & Spencer

Home Insurance

5 stars
Trace & access i £1,000,000
Matching sets i
Cover for keys/locks if lost i £1,000,000
Compulsory excess i £100
Escape of water excess i £250
Alternative accommodation cover limit i £1,000,000
Cover for keys/locks if stolen i £1,000,000
Property owner liability i £5,000,000
24hr helpline i

Marks & Spencer

Home Insurance Premier

5 stars
Trace & access i Unlimited
Matching sets i
Cover for keys/locks if lost i Unlimited
Compulsory excess i £100
Escape of water excess i £250
Alternative accommodation cover limit i Sum insured
Cover for keys/locks if stolen i Unlimited
Property owner liability i £5,000,000
24hr helpline i

Contents insurance

Marks & Spencer

Home Insurance

5 stars
Theft from outbuildings i Part of sum insured
Matching sets i
Cover for keys/locks if lost i Sum insured
Cycles included whilst in the home i Part of sum insured
New for old i
Alternative accomodation i Sum insured
Money in the home i £500
Cover for keys/locks if stolen i Sum insured
24hr helpline i

Marks & Spencer

Home Insurance Premier

5 stars
Theft from outbuildings i Part of sum insured
Matching sets i
Cover for keys/locks if lost i Sum insured
Cycles included whilst in the home i Part of sum insured
New for old i
Alternative accomodation i Sum insured
Money in the home i £500
Cover for keys/locks if stolen i Sum insured
24hr helpline i

Pet insurance

Cat insurance

Marks & Spencer

Premier

4 stars
If renewed, are existing conditions covered? i
Vet fees (per condition) i £7,000
Dental cover (if due to an accident) i £7,000
Cruciate ligament damage i £7,000
CT scans i £7,000
MRI scans i £7,000
Prescription diet (treatment of bladder stones only) i £200
Euthanasia i £200
Cremation i £200
Complementary treatment i £1,000
Age compulsory excess changes i 9 years
Cancellation fee i £0
Amendment fee i £0
Loss of pet total i

Marks & Spencer

Essential

3 stars
If renewed, are existing conditions covered? i
Vet fees (per condition) i £3,000
Dental cover (if due to an accident) i £3,000
Cruciate ligament damage i £3,000
CT scans i £3,000
MRI scans i £3,000
Prescription diet (treatment of bladder stones only) i £0
Euthanasia i £100
Cremation i £100
Complementary treatment i £500
Age compulsory excess changes i 9 years
Cancellation fee i £0
Amendment fee i £0
Loss of pet total i

Marks & Spencer

Standard

3 stars
If renewed, are existing conditions covered? i
Vet fees (per condition) i £1,000
Dental cover (if due to an accident) i £1,000
Cruciate ligament damage i £1,000
CT scans i £1,000
MRI scans i £1,000
Prescription diet (treatment of bladder stones only) i £0
Euthanasia i £100
Cremation i £100
Complementary treatment i £500
Age compulsory excess changes i 9 years
Cancellation fee i £0
Amendment fee i £0
Loss of pet total i

Dog insurance

Marks & Spencer

Premier

4 stars
If renewed, are existing conditions covered? i
Vet fees (per condition) i £7,000
Dental cover (if due to an accident) i £7,000
Cruciate ligament damage i £7,000
CT scans i £7,000
MRI scans i £7,000
Prescription diet (treatment of bladder stones only) i £200
Euthanasia i £200
Cremation i £200
Complementary treatment i £1,000
Age compulsory excess changes i 9 years
Amendment fee i £0

Marks & Spencer

Essential

3 stars
If renewed, are existing conditions covered? i
Vet fees (per condition) i £3,000
Dental cover (if due to an accident) i £3,000
Cruciate ligament damage i £3,000
CT scans i £3,000
MRI scans i £3,000
Prescription diet (treatment of bladder stones only) i £0
Euthanasia i £100
Cremation i £100
Complementary treatment i £500
Age compulsory excess changes i 9 years
Amendment fee i £0

Marks & Spencer

Standard

3 stars
If renewed, are existing conditions covered? i
Vet fees (per condition) i £1,000
Dental cover (if due to an accident) i £1,000
Cruciate ligament damage i £1,000
CT scans i £1,000
MRI scans i £1,000
Prescription diet (treatment of bladder stones only) i £0
Euthanasia i £100
Cremation i £100
Complementary treatment i £500
Age compulsory excess changes i 9 years
Amendment fee i £0

Travel insurance

Annual multi-trip insurance

Marks & Spencer

Travel Insurance (with £1000 belongings/baggage cover and with £4000 cancellation cover)

4 stars
Medical excess i £100
Cancelling before travel i £4,000
Personal possessions & baggage - damaged, lost or stolen i £1,000
Max trip duration i 31 days
Emergency medical cover and repatriation i £10,000,000
Cutting trip short/curtailment i £4,000
Abandoning your trip i £4,000
Lost or stolen cash i £250
Combined passport & travel i £250
Natural disaster relocation cover i
Natural disaster baggage cover i
Mental health cover i

Marks & Spencer

Travel Insurance (with £2500 belongings/baggage cover and with £6000 cancellation cover)

4 stars
Medical excess i £100
Cancelling before travel i £6,000
Personal possessions & baggage - damaged, lost or stolen i £2,500
Max trip duration i 31 days
Emergency medical cover and repatriation i £10,000,000
Cutting trip short/curtailment i £6,000
Abandoning your trip i £6,000
Lost or stolen cash i £250
Combined passport & travel i £250
Natural disaster relocation cover i
Natural disaster baggage cover i
Mental health cover i

Marks & Spencer

Travel Insurance (with no belongings/baggage cover and with £2000 cancellation cover)

2 stars
Medical excess i £100
Cancelling before travel i £2,000
Personal possessions & baggage - damaged, lost or stolen i £0
Max trip duration i 31 days
Emergency medical cover and repatriation i £10,000,000
Cutting trip short/curtailment i £2,000
Abandoning your trip i £2,000
Lost or stolen cash i £250
Combined passport & travel i £250
Natural disaster relocation cover i
Natural disaster baggage cover i
Mental health cover i

Single trip insurance

Marks & Spencer

Travel Insurance (with £1000 belongings/baggage cover and with £4000 cancellation cover)

4 stars
Medical excess i £100
Cancelling before travel i £4,000
Personal possessions and baggage - damaged, lost or stolen i £1,000
Emergency medical cover and repatriation i £10,000,000
Cutting trip short/curtailment i £4,000
Missed departure i £600
Abandoning your trip i £4,000
Lost or stolen cash i £250
Combined passport & travel i £250

Marks & Spencer

Travel Insurance (with £2500 belongings/baggage cover and with £6000 cancellation cover)

4 stars
Medical excess i £100
Cancelling before travel i £6,000
Personal possessions and baggage - damaged, lost or stolen i £2,500
Emergency medical cover and repatriation i £10,000,000
Cutting trip short/curtailment i £6,000
Missed departure i £600
Abandoning your trip i £6,000
Lost or stolen cash i £250
Combined passport & travel i £250

Marks & Spencer

Travel Insurance (with no belongings/baggage cover and with £2000 cancellation cover)

2 stars
Medical excess i £100
Cancelling before travel i £2,000
Personal possessions and baggage - damaged, lost or stolen i £0
Emergency medical cover and repatriation i £10,000,000
Cutting trip short/curtailment i £2,000
Missed departure i £600
Abandoning your trip i £2,000
Lost or stolen cash i £250
Combined passport & travel i £250

Winter sports add-on

Marks & Spencer

Travel Insurance

3 stars
Ski equipment owned i £500
Single item limit for owned equipment i £250
Hiring replacement winter sports equipment i £250
Ski equipment owned excess i £50
Ski equipment hired i £250
Single item limit for hired equipment i £250
Avalanche closure i £300
Piste closure i £300
Unused ski pass due to illness or injury i £500