Marks & Spencer

Marks & Spencer is one of Britain's most recognisable high street brands. It expanded into financial services in 1985.

The banking segment of M&S has been owned by HSBC since 2004. It offers a wide range of banking products including savings, credit cards and personal loans.

It also provides insurance for a number of common needs. Its car insurance is arranged and administered by BISL. Travel and home insurance are underwritten by Aviva, and pet insurance by RSA.

It is based in London.

Marks & Spencer
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Gold ribbon: first place

Car insurance

Ranked 9th of 54 providers reviewed.

Customer happiness 66.97%
Customer trust 62.73%
Complaints performance 77.35%
Transparency rating 73.15%
Fairer Finance score
Reviewed Autumn 2021
70%

Credit cards

Ranked 15th of 30 providers reviewed.

Customer happiness 61.45%
Customer trust 55.49%
Complaints performance 69%
Transparency rating 58.04%
Fairer Finance score
Reviewed Autumn 2021
61%
Gold ribbon: first place

Home insurance (building and contents)

Ranked 4th of 51 providers reviewed.

Customer happiness 67.11%
Customer trust 64.14%
Complaints performance 73.11%
Transparency rating 76%
Fairer Finance score
Reviewed Autumn 2021
70%
Gold ribbon: first place

Personal loans

Ranked 12th of 23 providers reviewed.

Customer happiness 67.52%
Customer trust 58.39%
Complaints performance 69%
Transparency rating 49.72%
Fairer Finance score
Reviewed Autumn 2021
61%

Pet insurance

Ranked 23rd of 28 providers reviewed.

Customer happiness 53.36%
Customer trust 55.22%
Complaints performance 67.27%
Transparency rating 61.47%
Fairer Finance score
Reviewed Autumn 2021
59%

Savings accounts

Ranked 28th of 46 providers reviewed.

Customer happiness 55.56%
Customer trust 62.5%
Complaints performance 69%
Transparency rating 60.88%
Fairer Finance score
Reviewed Autumn 2021
62%
Gold ribbon: first place

Travel insurance

Ranked 8th of 36 providers reviewed.

Customer happiness 55.07%
Customer trust 56.52%
Complaints performance 73.07%
Transparency rating 47.45%
Fairer Finance score
Reviewed Autumn 2021
58%

Car insurance

Marks & Spencer

Standard Car Insurance (with guaranteed replacement car and RAC breakdown cover)

4 stars
Cover limit for lost keys i £500
Courtesy car for duration of repair i
Uninsured driver promise i
Cover for replacing original audio/visual equipment i Unlimited
New car replacement
Windscreen repair excess i £0
Windscreen replacement excess i £75
Repairs guarantee (years) i 3 years
Cover limit for stolen keys i £0
24hr helpline available i
Courtesy car provided if stolen / total loss i

Marks & Spencer

Premier Car Insurance

3 stars
Cover limit for lost keys i £0
Courtesy car for duration of repair i
Uninsured driver promise i
Cover for replacing original audio/visual equipment i Unlimited
New car replacement
Windscreen repair excess i £0
Windscreen replacement excess i £75
Repairs guarantee (years) i 3 years
Cover limit for stolen keys i £500
24hr helpline available i
Courtesy car provided if stolen / total loss i

Marks & Spencer

Standard Car Insurance

3 stars
Cover limit for lost keys i £0
Courtesy car for duration of repair i
Uninsured driver promise i
Cover for replacing original audio/visual equipment i Unlimited
New car replacement
Windscreen repair excess i £0
Windscreen replacement excess i £75
Repairs guarantee (years) i 3 years
Cover limit for stolen keys i £500
24hr helpline available i
Courtesy car provided if stolen / total loss i

Credit cards

0% balance transfer credit cards

Marks & Spencer

Transfer Plus

3 stars
Duration of balance transfer offer period i 29 months
Balance transfer fee during promotional period i 2.75%
Representative APR i 21.90%
Balance transfer rate during promotional period i 0%
Representative balance transfer rate i 1.67%
Risk based? i

Marks & Spencer

Shopping Plus

3 stars
Duration of balance transfer offer period i 20 months
Balance transfer fee during promotional period i 2.90%
Representative APR i 21.90%
Balance transfer rate during promotional period i 0%
Representative balance transfer rate i 1.67%
Risk based? i

Marks & Spencer

Reward Plus

3 stars
Duration of balance transfer offer period i 12 months
Balance transfer fee during promotional period i 2.90%
Representative APR i 19.90%
Balance transfer rate during promotional period i 0%
Representative balance transfer rate i 1.53%
Risk based? i

0% purchase credit cards

Marks & Spencer

Shopping Plus

5 stars
Duration of purchases offer period i 22 months
Representative APR i 21.90%
Highest APR i 21.90%
Purchase rate during promotional period i 0%
Representative purchase rate i 1.67%
Number of days before interest is charged on purchases i 55 days
Risk based? i

Marks & Spencer

Reward Plus

5 stars
Duration of purchases offer period i 12 months
Representative APR i 19.90%
Highest APR i 19.90%
Purchase rate during promotional period i 0%
Representative purchase rate i 1.53%
Number of days before interest is charged on purchases i 55 days
Risk based? i

Marks & Spencer

Transfer Plus

3 stars
Duration of purchases offer period i 3 months
Representative APR i 21.90%
Highest APR i 21.90%
Purchase rate during promotional period i 0%
Representative purchase rate i 1.67%
Number of days before interest is charged on purchases i 55 days
Risk based? i

Cashback and reward credit cards

Marks & Spencer

Shopping Plus with M&S Club Rewards

5 stars
Reward extras i Preferential rates for travel money, unlimited free next day delivery on M&S.com, 3 x £15 Clothing & Home vouchers, 32 hot drink vouchers, £20 Christmas Clothing & Home voucher, £12 food voucher on your birthday
Risk based? i
Annual fee in 1st year i £120
Annual fee after 1st year i £120
Foreign purchase fee i 2.99%

Marks & Spencer

Reward Plus with M&S Club Rewards

5 stars
Reward extras i Preferential rates for travel money, unlimited free next day delivery on M&S.com, 3 x £15 Clothing & Home vouchers, 32 hot drink vouchers, £20 Christmas Clothing & Home voucher, £12 food voucher on your birthday
Risk based? i
Annual fee in 1st year i £120
Annual fee after 1st year i £120
Foreign purchase fee i 2.99%

Marks & Spencer

Transfer Plus with M&S Club Rewards

5 stars
Reward extras i Preferential rates for travel money, unlimited free next day delivery on M&S.com, 3 x £15 Clothing & Home vouchers, 32 hot drink vouchers, £20 Christmas Clothing & Home voucher, £12 food voucher on your birthday
Risk based? i
Annual fee in 1st year i £120
Annual fee after 1st year i £120
Foreign purchase fee i 2.99%

Marks & Spencer

Reward Plus

3 stars
Reward extras i Preferential rates for travel money
Risk based? i
Annual fee in 1st year i £0
Annual fee after 1st year i £0
Foreign purchase fee i 2.99%

Marks & Spencer

Shopping Plus

2 stars
Reward extras i Preferential rates for travel money
Risk based? i
Annual fee in 1st year i £0
Annual fee after 1st year i £0
Foreign purchase fee i 2.99%

Marks & Spencer

Transfer Plus

2 stars
Reward extras i Preferential rates for travel money
Risk based? i
Annual fee in 1st year i £0
Annual fee after 1st year i £0
Foreign purchase fee i 2.99%

Foreign use credit cards

Marks & Spencer

Transfer Plus

1 stars
Foreign purchase fee i 2.99%
Foreign withdrawal fee i 2.99%
Representative APR i 21.90%
Number of days before interest is charged on non-sterling cash transactions i 0 days
Risk based? i
Representative purchase rate i 1.67%

Marks & Spencer

Shopping Plus

1 stars
Foreign purchase fee i 2.99%
Foreign withdrawal fee i 2.99%
Representative APR i 21.90%
Number of days before interest is charged on non-sterling cash transactions i 0 days
Risk based? i
Representative purchase rate i 1.67%

Marks & Spencer

Reward Plus

1 stars
Foreign purchase fee i 2.99%
Foreign withdrawal fee i 2.99%
Representative APR i 19.90%
Number of days before interest is charged on non-sterling cash transactions i 0 days
Risk based? i
Representative purchase rate i 1.53%

Money transfer credit cards

Marks & Spencer

Shopping Plus

1 stars
Money transfer rate during promotional period i
Duration of money transfer offer period i
Money transfer fee during promotional period i
Representative APR i 21.90%
Risk based? i
Representative cash transaction interest rate i 1.81%

Marks & Spencer

Reward Plus

1 stars
Money transfer rate during promotional period i
Duration of money transfer offer period i
Money transfer fee during promotional period i
Representative APR i 19.90%
Risk based? i
Representative cash transaction interest rate i 1.81%

Marks & Spencer

Transfer Plus

1 stars
Money transfer rate during promotional period i
Duration of money transfer offer period i
Money transfer fee during promotional period i
Representative APR i 21.90%
Risk based? i
Representative cash transaction interest rate i 1.81%

Home insurance (building and contents)

Marks & Spencer

Home Insurance

5 stars
Matching sets i
Theft from outbuildings cover limit i £100,000
Escape of water excess i £250
Alternative accommodation cover limit i £1,000,000
Cover for keys if lost i £1,000,000
Money in the home i £500
Replace belongings new for old i
24hr helpline i

Marks & Spencer

Home Insurance Premier

5 stars
Matching sets i
Theft from outbuildings cover limit i Unlimited
Escape of water excess i £250
Alternative accommodation cover limit i Unlimited
Cover for keys if lost i Unlimited
Money in the home i £500
Replace belongings new for old i
24hr helpline i

Buildings insurance

Marks & Spencer

Home Insurance

5 stars
Finding & repairing a leak cover limit i £1,000,000
Cover for keys if lost i £1,000,000
Matching sets i
Alternative accommodation cover limit i £1,000,000
Cover for keys if stolen i £1,000,000
Compulsory excess i £100
Escape of water excess i £250
24hr helpline i
Property owner liability i £5,000,000

Marks & Spencer

Home Insurance Premier

5 stars
Finding & repairing a leak cover limit i Unlimited
Cover for keys if lost i Unlimited
Matching sets i
Alternative accommodation cover limit i Unlimited
Cover for keys if stolen i Unlimited
Compulsory excess i £100
Escape of water excess i £250
24hr helpline i
Property owner liability i £5,000,000

Contents insurance

Marks & Spencer

Home Insurance

5 stars
Theft from outbuildings cover limit i £100,000
Matching sets i
Cover for keys if lost i £1,000,000
Cover limit for cycles in the home i Part of sum insured
Replace belongings new for old i
Alternative accommodation cover limit i £1,000,000
Money in the home cover limit i £500
Cover for keys if stolen i £1,000,000
24hr helpline i

Marks & Spencer

Home Insurance Premier

5 stars
Theft from outbuildings cover limit i Unlimited
Matching sets i
Cover for keys if lost i Sum insured
Cover limit for cycles in the home i Part of sum insured
Replace belongings new for old i
Alternative accommodation cover limit i Unlimited
Money in the home cover limit i £500
Cover for keys if stolen i Sum insured
24hr helpline i

Pet insurance

Cat insurance

Marks & Spencer

Premier

4 stars
Vet fees cover limit per condition i £7,000
Dental cover (if due to an accident) i £7,000
If renewed, are existing conditions covered? i
Vet fees cover limit per policy period i 7,000
Cruciate ligament damage i £7,000
CT scans i £7,000
MRI scans i £7,000
Prescription diet (treatment of bladder stones only) i £200
Euthanasia cover limit i £200
Cremation i £200
Complementary treatment i £1,000
Age when compulsory excess rises i 9 years
Cancellation fee i £0
Amendment fee i £0
Does the policy offer cover if the pet dies because of an illness or accident, or if it’s lost or stolen? i £1,500

Marks & Spencer

Essential

3 stars
Vet fees cover limit per condition i £3,000
Dental cover (if due to an accident) i £3,000
If renewed, are existing conditions covered? i
Vet fees cover limit per policy period i Unlimited
Cruciate ligament damage i £3,000
CT scans i £3,000
MRI scans i £3,000
Prescription diet (treatment of bladder stones only) i £0
Euthanasia cover limit i £100
Cremation i £100
Complementary treatment i £500
Age when compulsory excess rises i 9 years
Cancellation fee i £0
Amendment fee i £0
Does the policy offer cover if the pet dies because of an illness or accident, or if it’s lost or stolen? i £600

Marks & Spencer

Standard

2 stars
Vet fees cover limit per condition i £1,000
Dental cover (if due to an accident) i £1,000
If renewed, are existing conditions covered? i
Vet fees cover limit per policy period i 4,000
Cruciate ligament damage i £1,000
CT scans i £1,000
MRI scans i £1,000
Prescription diet (treatment of bladder stones only) i £0
Euthanasia cover limit i £100
Cremation i £100
Complementary treatment i £500
Age when compulsory excess rises i 9 years
Cancellation fee i £0
Amendment fee i £0
Does the policy offer cover if the pet dies because of an illness or accident, or if it’s lost or stolen? i £600

Dog insurance

Marks & Spencer

Premier

4 stars
Vet fees cover limit per condition i £7,000
Dental cover (if due to an accident) i £7,000
If renewed, are existing conditions covered? i
Vet fees cover limit per policy period i 7,000
Cruciate ligament damage i £7,000
CT scans i £7,000
MRI scans i £7,000
Prescription diet (treatment of bladder stones only) i £200
Euthanasia cover limit i £200
Cremation i £200
Complementary treatment i £1,000
Age when compulsory excess rises i 9 years
Amendment fee i £0

Marks & Spencer

Essential

3 stars
Vet fees cover limit per condition i £3,000
Dental cover (if due to an accident) i £3,000
If renewed, are existing conditions covered? i
Vet fees cover limit per policy period i Unlimited
Cruciate ligament damage i £3,000
CT scans i £3,000
MRI scans i £3,000
Prescription diet (treatment of bladder stones only) i £0
Euthanasia cover limit i £100
Cremation i £100
Complementary treatment i £500
Age when compulsory excess rises i 9 years
Amendment fee i £0

Marks & Spencer

Standard

2 stars
Vet fees cover limit per condition i £1,000
Dental cover (if due to an accident) i £1,000
If renewed, are existing conditions covered? i
Vet fees cover limit per policy period i 4,000
Cruciate ligament damage i £1,000
CT scans i £1,000
MRI scans i £1,000
Prescription diet (treatment of bladder stones only) i £0
Euthanasia cover limit i £100
Cremation i £100
Complementary treatment i £500
Age when compulsory excess rises i 9 years
Amendment fee i £0

Travel insurance

Annual multi-trip insurance

Marks & Spencer

Travel Insurance (with £1000 belongings and baggage cover and with £4000 cancellation cover)

3 stars
Cancelling before travel cover limit i £4,000
Medical excess i £100
Personal Possessions and Baggage - damaged, lost or stolen- cover limit i £1,000
Cutting trip short cover limit i £4,000
Abandoning your trip cover limit i £4,000
Emergency medical cover and repatriation cover limit i £10,000,000
Mental health cover i
Lost or stolen cash i £250
Combined passport & travel cover limit i £250
Natural disaster relocation cover i
Natural disaster baggage cover i
Max trip duration i 31 days

Marks & Spencer

Travel Insurance (with £2500 belongings and baggage cover and with £6000 cancellation cover)

3 stars
Cancelling before travel cover limit i £6,000
Medical excess i £100
Personal Possessions and Baggage - damaged, lost or stolen- cover limit i £2,500
Cutting trip short cover limit i £6,000
Abandoning your trip cover limit i £6,000
Emergency medical cover and repatriation cover limit i £10,000,000
Mental health cover i
Lost or stolen cash i £250
Combined passport & travel cover limit i £250
Natural disaster relocation cover i
Natural disaster baggage cover i
Max trip duration i 31 days

Marks & Spencer

Travel Insurance (with no belongings/baggage cover and with £2000 cancellation cover)

2 stars
Cancelling before travel cover limit i £2,000
Medical excess i £100
Personal Possessions and Baggage - damaged, lost or stolen- cover limit i £0
Cutting trip short cover limit i £2,000
Abandoning your trip cover limit i £2,000
Emergency medical cover and repatriation cover limit i £10,000,000
Mental health cover i
Lost or stolen cash i £250
Combined passport & travel cover limit i £250
Natural disaster relocation cover i
Natural disaster baggage cover i
Max trip duration i 31 days

Single trip insurance

Marks & Spencer

Travel Insurance (with £1000 belongings and baggage cover and with £4000 cancellation cover)

3 stars
Cancelling before travel cover limit i £4,000
Medical excess i £100
Personal Possessions and Baggage - damaged, lost or stolen - cover limit i £1,000
Cutting trip short cover limit i £4,000
Abandoning your trip cover limit i £4,000
Emergency medical cover and repatriation cover limit i £10,000,000
Lost or stolen cash i £250
Combined passport & travel cover limit i £250
Missed departure cover limit i £600

Marks & Spencer

Travel Insurance (with £2500 belongings and baggage cover and with £6000 cancellation cover)

3 stars
Cancelling before travel cover limit i £6,000
Medical excess i £100
Personal Possessions and Baggage - damaged, lost or stolen - cover limit i £2,500
Cutting trip short cover limit i £6,000
Abandoning your trip cover limit i £6,000
Emergency medical cover and repatriation cover limit i £10,000,000
Lost or stolen cash i £250
Combined passport & travel cover limit i £250
Missed departure cover limit i £600

Marks & Spencer

Travel Insurance (with no belongings/baggage cover and with £2000 cancellation cover)

1 stars
Cancelling before travel cover limit i £2,000
Medical excess i £100
Personal Possessions and Baggage - damaged, lost or stolen - cover limit i £0
Cutting trip short cover limit i £2,000
Abandoning your trip cover limit i £2,000
Emergency medical cover and repatriation cover limit i £10,000,000
Lost or stolen cash i £250
Combined passport & travel cover limit i £250
Missed departure cover limit i £600

Travel insurance add-on: winter sports

Marks & Spencer

Travel Insurance

3 stars
Ski equipment owned cover limit i £500
Single owned item cover limit i £250
Cover limit for hire of ski equipment due to loss/damage/delay to own equipment i £250
Avalanche closure cover limit i £300
Piste closure cover limit i £300
Ski equipment owned excess i £50
Ski equipment hired i £250
Single item limit for hired equipment i £250
Unused ski pass due to illness or injury i £500

Travel Insurance Covid-19 Cover

Marks & Spencer

Travel Insurance (with no belongings/baggage cover and with £2000 cancellation cover)

1 stars
Cancellation cover for if policy holder has covid (confirmed either by test result or doctor's note) within 14 days of departure date? i
Cover for change in the FCDO advice whilst on trip? e.g. between when you fly out and come home?
Does the policy cover medical cover if you catch Covid-19?
Cancellation cover for if travel companion has covid-19 (confirmed either by test result or doctor's note) within 14 days of departure date? i
Cancellation cover due to a close relative having covid-19 and is admitted to hospital (this person is not travelling but you cancel trip to stay near them)
Cancellation/curtailment: bereavement of a close relative due to Covid
Cancellation/curtailment cover if denied boarding by airline because displaying symptoms?
Cover for all aspects of the policy, (EXCEPT cancellation and curtailment) for change in the FCDO advice between when you book and departure?
No additional premium to extend policy due to getting covid-19 (for days of trip extended)

Marks & Spencer

Travel Insurance (with £1000 belongings and baggage cover and with £4000 cancellation cover)

1 stars
Cancellation cover for if policy holder has covid (confirmed either by test result or doctor's note) within 14 days of departure date? i
Cover for change in the FCDO advice whilst on trip? e.g. between when you fly out and come home?
Does the policy cover medical cover if you catch Covid-19?
Cancellation cover for if travel companion has covid-19 (confirmed either by test result or doctor's note) within 14 days of departure date? i
Cancellation cover due to a close relative having covid-19 and is admitted to hospital (this person is not travelling but you cancel trip to stay near them)
Cancellation/curtailment: bereavement of a close relative due to Covid
Cancellation/curtailment cover if denied boarding by airline because displaying symptoms?
Cover for all aspects of the policy, (EXCEPT cancellation and curtailment) for change in the FCDO advice between when you book and departure?
No additional premium to extend policy due to getting covid-19 (for days of trip extended)

Marks & Spencer

Travel Insurance (with £2500 belongings and baggage cover and with £6000 cancellation cover)

1 stars
Cancellation cover for if policy holder has covid (confirmed either by test result or doctor's note) within 14 days of departure date? i
Cover for change in the FCDO advice whilst on trip? e.g. between when you fly out and come home?
Does the policy cover medical cover if you catch Covid-19?
Cancellation cover for if travel companion has covid-19 (confirmed either by test result or doctor's note) within 14 days of departure date? i
Cancellation cover due to a close relative having covid-19 and is admitted to hospital (this person is not travelling but you cancel trip to stay near them)
Cancellation/curtailment: bereavement of a close relative due to Covid
Cancellation/curtailment cover if denied boarding by airline because displaying symptoms?
Cover for all aspects of the policy, (EXCEPT cancellation and curtailment) for change in the FCDO advice between when you book and departure?
No additional premium to extend policy due to getting covid-19 (for days of trip extended)