Marks & Spencer

Marks & Spencer is one of Britain's most recognisable high street brands. It expanded into financial services in 1985.

The banking segment of M&S has been owned by HSBC since 2004. It offers a wide range of banking products including savings and current accounts, credit cards and personal loans.

It also provides insurance for a number of common needs. Its car insurance is arranged and administered by BISL. Travel and home insurance are underwritten by AXA, and pet insurance by RSA.

It is based in London.

Marks & Spencer
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Gold ribbon: first place

Bank accounts

Ranked 6th of 33 providers reviewed.

Customer happiness 75%
Customer trust 73%
Complaints performance 69%
Transparency rating 59%
Fairer Finance score
Reviewed Autumn 2020
69%
Gold ribbon: first place

Car insurance

Ranked 5th of 52 providers reviewed.

Customer happiness 66.42%
Customer trust 60.24%
Complaints performance 80.26%
Transparency rating 63.03%
Fairer Finance score
Reviewed Autumn 2020
67%

Credit cards

Ranked 18th of 29 providers reviewed.

Customer happiness 63%
Customer trust 56%
Complaints performance 69%
Transparency rating 33%
Fairer Finance score
Reviewed Autumn 2020
55%
Gold ribbon: first place

Home insurance (building and contents)

Ranked 11th of 51 providers reviewed.

Customer happiness 58.91%
Customer trust 59.26%
Complaints performance 73.54%
Transparency rating 62.2%
Fairer Finance score
Reviewed Autumn 2020
63%

Personal loans

Ranked 15th of 25 providers reviewed.

Customer happiness 61.83%
Customer trust 52.11%
Complaints performance 68.88%
Transparency rating 46.78%
Fairer Finance score
Reviewed Autumn 2020
57%

Pet insurance

Ranked 21st of 28 providers reviewed.

Customer happiness 49%
Customer trust 49%
Complaints performance 59%
Transparency rating 67%
Fairer Finance score
Reviewed Autumn 2020
56%
Gold ribbon: first place

Savings accounts

Ranked 20th of 47 providers reviewed.

Customer happiness 60.95%
Customer trust 66.81%
Complaints performance 68.88%
Transparency rating 58.63%
Fairer Finance score
Reviewed Autumn 2020
64%

Bank accounts

Current accounts

Marks & Spencer

Current Account

4 stars
Annual fee i £0
Maximum cash machine withdrawal per day i £500
Part of FSCS i
Cash withdrawal fee in UK (own bank) i £0
Card payment fee (£) i £0
App capability? i

Foreign use bank accounts

Marks & Spencer

Current Account

1 stars
Foreign cash withdrawal fee i 2.75%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 2.75%
Is there a limit on free cash withdrawals? i

Overdrafts

Marks & Spencer

Current Account

5 stars
Risk based overdraft? i
Arranged overdraft interest free amount i £250
Arranged overdraft interest rate (representative EAR) i 39.90%

Car insurance

Marks & Spencer

Standard Car Insurance (with guaranteed replacement car and RAC breakdown cover)

4 stars
Cover limit for lost keys i £500
Uninsured driver promise i
Courtesy car for duration of repair i
Windscreen repair excess i £0
Windscreen replacement excess i £75
Cover limit for stolen keys i £0
Cover for replacing original audio/visual equipment i Unlimited
24hr helpline available i
Repairs guarantee (years) i 3 years
Courtesy car provided if stolen / total loss i

Marks & Spencer

Premier Car Insurance

4 stars
Cover limit for lost keys i £500
Uninsured driver promise i
Courtesy car for duration of repair i
Windscreen repair excess i £0
Windscreen replacement excess i £75
Cover limit for stolen keys i £0
Cover for replacing original audio/visual equipment i Unlimited
24hr helpline available i
Repairs guarantee (years) i 3 years
Courtesy car provided if stolen / total loss i

Marks & Spencer

Standard Car Insurance

3 stars
Cover limit for lost keys i £500
Uninsured driver promise i
Courtesy car for duration of repair i Optional
Windscreen repair excess i £0
Windscreen replacement excess i £75
Cover limit for stolen keys i £0
Cover for replacing original audio/visual equipment i Unlimited
24hr helpline available i
Repairs guarantee (years) i 3 years
Courtesy car provided if stolen / total loss i Optional

Credit cards

0% balance transfer credit cards

Marks & Spencer

Transfer Plus

4 stars
Duration of balance transfer offer period i 25 months
Balance transfer fee during promotional period i 2.85%
Representative APR i 19.90%
Risk based? i
Balance transfer rate during promotional period i 0%
Representative balance transfer rate i 1.53%

Marks & Spencer

Shopping Plus

4 stars
Duration of balance transfer offer period i 16 months
Balance transfer fee during promotional period i 2.90%
Representative APR i 19.90%
Risk based? i
Balance transfer rate during promotional period i 0%
Representative balance transfer rate i 1.53%

Marks & Spencer

Reward Plus

3 stars
Duration of balance transfer offer period i 6 months
Balance transfer fee during promotional period i 2.90%
Representative APR i 19.90%
Risk based? i
Balance transfer rate during promotional period i 0%
Representative balance transfer rate i 1.53%

0% purchase credit cards

Marks & Spencer

Shopping Plus

5 stars
Duration of purchases offer period i 18 months
Representative APR i 19.90%
Highest APR i 19.90%
Risk based? i
Purchase rate during promotional period i 0%
Representative purchase rate i 1.53%
Number of days before interest is charged on purchases i 55 days

Marks & Spencer

Reward Plus

3 stars
Duration of purchases offer period i 6 months
Representative APR i 19.90%
Highest APR i 19.90%
Risk based? i
Purchase rate during promotional period i 0%
Representative purchase rate i 1.53%
Number of days before interest is charged on purchases i 55 days

Marks & Spencer

Transfer Plus

3 stars
Duration of purchases offer period i 3 months
Representative APR i 19.90%
Highest APR i 19.90%
Risk based? i
Purchase rate during promotional period i 0%
Representative purchase rate i 1.53%
Number of days before interest is charged on purchases i 55 days

Cashback and reward credit cards

Marks & Spencer

Shopping Plus

4 stars
Reward extras i Preferential rates for travel money
Estimated amount of money customers get back in the 1st year (minus annual fee) i £92.86
Estimated amount of money customers get back after the 1st year (minus annual fee) i £87.86
Risk based? i
Annual fee after 1st year i £0
Foreign purchase fee i 2.99%

Marks & Spencer

Reward Plus

4 stars
Reward extras i Preferential rates for travel money
Estimated amount of money customers get back in the 1st year (minus annual fee) i £174.69
Estimated amount of money customers get back after the 1st year (minus annual fee) i £92.86
Risk based? i
Annual fee after 1st year i £0
Foreign purchase fee i 2.99%

Marks & Spencer

Transfer Plus

4 stars
Reward extras i Preferential rates for travel money
Estimated amount of money customers get back in the 1st year (minus annual fee) i £92.86
Estimated amount of money customers get back after the 1st year (minus annual fee) i £87.86
Risk based? i
Annual fee after 1st year i £0
Foreign purchase fee i 2.99%

Foreign use credit cards

Marks & Spencer

Transfer Plus

1 stars
Representative APR i 19.90%
Foreign purchase fee i 2.99%
Foreign withdrawal fee i 2.99%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 1.53%

Marks & Spencer

Shopping Plus

1 stars
Representative APR i 19.90%
Foreign purchase fee i 2.99%
Foreign withdrawal fee i 2.99%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 1.53%

Marks & Spencer

Reward Plus

1 stars
Representative APR i 19.90%
Foreign purchase fee i 2.99%
Foreign withdrawal fee i 2.99%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 1.53%

Money transfer credit cards

Marks & Spencer

Shopping Plus

1 stars
Money transfer rate during promotional period i
Duration of money transfer offer period i
Money transfer fee during promotional period i
Representative APR i 19.90%
Risk based? i
Representative cash transaction interest rate i 1.81%

Marks & Spencer

Reward Plus

1 stars
Money transfer rate during promotional period i
Duration of money transfer offer period i
Money transfer fee during promotional period i
Representative APR i 19.90%
Risk based? i
Representative cash transaction interest rate i 1.81%

Marks & Spencer

Transfer Plus

1 stars
Money transfer rate during promotional period i
Duration of money transfer offer period i
Money transfer fee during promotional period i
Representative APR i 19.90%
Risk based? i
Representative cash transaction interest rate i 1.81%

Home insurance (building and contents)

Marks & Spencer

Home Insurance

5 stars
Escape of water excess i £250
Matching sets i
Theft from outbuildings cover limit i £100,000
24hr helpline i
Alternative accommodation cover limit i £1,000,000
Cover for keys if lost i £1,000,000
Money in the home i £500
Replace belongings new for old i

Marks & Spencer

Home Insurance Premier

5 stars
Escape of water excess i £250
Matching sets i
Theft from outbuildings cover limit i Unlimited
24hr helpline i
Alternative accommodation cover limit i Unlimited
Cover for keys if lost i Unlimited
Money in the home i £500
Replace belongings new for old i

Buildings insurance

Marks & Spencer

Home Insurance

5 stars
Finding & repairing a leak cover limit i £1,000,000
Cover for keys if lost i £1,000,000
Matching sets i
Alternative accommodation cover limit i £1,000,000
Cover for keys if stolen i £1,000,000
Compulsory excess i £100
Escape of water excess i £250
Property owner liability i £5,000,000
24hr helpline i

Marks & Spencer

Home Insurance Premier

5 stars
Finding & repairing a leak cover limit i Unlimited
Cover for keys if lost i Unlimited
Matching sets i
Alternative accommodation cover limit i Unlimited
Cover for keys if stolen i Unlimited
Compulsory excess i £100
Escape of water excess i £250
Property owner liability i £5,000,000
24hr helpline i

Contents insurance

Marks & Spencer

Home Insurance

5 stars
Theft from outbuildings cover limit i £100,000
Matching sets i
Cover for keys if lost i £1,000,000
Cover limit for cycles in the home i Part of sum insured
Replace belongings new for old i
Alternative accommodation cover limit i £1,000,000
Money in the home cover limit i £500
Cover for keys if stolen i £1,000,000
24hr helpline i

Marks & Spencer

Home Insurance Premier

5 stars
Theft from outbuildings cover limit i Unlimited
Matching sets i
Cover for keys if lost i Sum insured
Cover limit for cycles in the home i Part of sum insured
Replace belongings new for old i
Alternative accommodation cover limit i Unlimited
Money in the home cover limit i £500
Cover for keys if stolen i Sum insured
24hr helpline i

Pet insurance

Cat insurance

Marks & Spencer

Premier

4 stars
If renewed, are existing conditions covered? i
Vet fees cover limit per condition i £7,000
Dental cover (if due to an accident) i £7,000
Cruciate ligament damage i £7,000
CT scans i £7,000
MRI scans i £7,000
Prescription diet (treatment of bladder stones only) i £200
Euthanasia cover limit i £200
Cremation i £200
Complementary treatment i £1,000
Age when compulsory excess rises i 9 years
Cancellation fee i £0
Amendment fee i £0
Does the policy offer cover if the pet dies because of an illness or accident, or if it’s lost or stolen? i £1,500

Marks & Spencer

Essential

3 stars
If renewed, are existing conditions covered? i
Vet fees cover limit per condition i £3,000
Dental cover (if due to an accident) i £3,000
Cruciate ligament damage i £3,000
CT scans i £3,000
MRI scans i £3,000
Prescription diet (treatment of bladder stones only) i £0
Euthanasia cover limit i £100
Cremation i £100
Complementary treatment i £500
Age when compulsory excess rises i 9 years
Cancellation fee i £0
Amendment fee i £0
Does the policy offer cover if the pet dies because of an illness or accident, or if it’s lost or stolen? i £600

Marks & Spencer

Standard

3 stars
If renewed, are existing conditions covered? i
Vet fees cover limit per condition i £1,000
Dental cover (if due to an accident) i £1,000
Cruciate ligament damage i £1,000
CT scans i £1,000
MRI scans i £1,000
Prescription diet (treatment of bladder stones only) i £0
Euthanasia cover limit i £100
Cremation i £100
Complementary treatment i £500
Age when compulsory excess rises i 9 years
Cancellation fee i £0
Amendment fee i £0
Does the policy offer cover if the pet dies because of an illness or accident, or if it’s lost or stolen? i £600

Dog insurance

Marks & Spencer

Premier

4 stars
If renewed, are existing conditions covered? i
Vet fees cover limit per condition i £7,000
Dental cover (if due to an accident) i £7,000
Cruciate ligament damage i £7,000
CT scans i £7,000
MRI scans i £7,000
Prescription diet (treatment of bladder stones only) i £200
Euthanasia cover limit i £200
Cremation i £200
Complementary treatment i £1,000
Age when compulsory excess rises i 9 years
Amendment fee i £0

Marks & Spencer

Essential

3 stars
If renewed, are existing conditions covered? i
Vet fees cover limit per condition i £3,000
Dental cover (if due to an accident) i £3,000
Cruciate ligament damage i £3,000
CT scans i £3,000
MRI scans i £3,000
Prescription diet (treatment of bladder stones only) i £0
Euthanasia cover limit i £100
Cremation i £100
Complementary treatment i £500
Age when compulsory excess rises i 9 years
Amendment fee i £0

Marks & Spencer

Standard

3 stars
If renewed, are existing conditions covered? i
Vet fees cover limit per condition i £1,000
Dental cover (if due to an accident) i £1,000
Cruciate ligament damage i £1,000
CT scans i £1,000
MRI scans i £1,000
Prescription diet (treatment of bladder stones only) i £0
Euthanasia cover limit i £100
Cremation i £100
Complementary treatment i £500
Age when compulsory excess rises i 9 years
Amendment fee i £0

Travel insurance

Annual multi-trip insurance

Marks & Spencer

Travel Insurance (with £1000 belongings and baggage cover and with £4000 cancellation cover)

3 stars
Medical excess i £100
Cancelling before travel cover limit i £4,000
Personal Possessions and Baggage - damaged, lost or stolen- cover limit i £1,000
Max trip duration i 31 days
Emergency medical cover and repatriation cover limit i £10,000,000
Cutting trip short cover limit i £4,000
Abandoning your trip cover limit i £4,000
Lost or stolen cash i £250
Combined passport & travel cover limit i £250
Natural disaster relocation cover i
Natural disaster baggage cover i
Mental health cover i

Marks & Spencer

Travel Insurance (with £2500 belongings and baggage cover and with £6000 cancellation cover)

3 stars
Medical excess i £100
Cancelling before travel cover limit i £6,000
Personal Possessions and Baggage - damaged, lost or stolen- cover limit i £2,500
Max trip duration i 31 days
Emergency medical cover and repatriation cover limit i £10,000,000
Cutting trip short cover limit i £6,000
Abandoning your trip cover limit i £6,000
Lost or stolen cash i £250
Combined passport & travel cover limit i £250
Natural disaster relocation cover i
Natural disaster baggage cover i
Mental health cover i

Marks & Spencer

Travel Insurance (with no belongings/baggage cover and with £2000 cancellation cover)

2 stars
Medical excess i £100
Cancelling before travel cover limit i £2,000
Personal Possessions and Baggage - damaged, lost or stolen- cover limit i £0
Max trip duration i 31 days
Emergency medical cover and repatriation cover limit i £10,000,000
Cutting trip short cover limit i £2,000
Abandoning your trip cover limit i £2,000
Lost or stolen cash i £250
Combined passport & travel cover limit i £250
Natural disaster relocation cover i
Natural disaster baggage cover i
Mental health cover i

Single trip insurance

Marks & Spencer

Travel Insurance (with £1000 belongings and baggage cover and with £4000 cancellation cover)

4 stars
Medical excess i £100
Cancelling before travel cover limit i £4,000
Personal Possessions and Baggage - damaged, lost or stolen - cover limit i £1,000
Emergency medical cover and repatriation cover limit i £10,000,000
Cutting trip short cover limit i £4,000
Missed departure cover limit i £600
Abandoning your trip cover limit i £4,000
Lost or stolen cash i £250
Combined passport & travel cover limit i £250

Marks & Spencer

Travel Insurance (with £2500 belongings and baggage cover and with £6000 cancellation cover)

4 stars
Medical excess i £100
Cancelling before travel cover limit i £6,000
Personal Possessions and Baggage - damaged, lost or stolen - cover limit i £2,500
Emergency medical cover and repatriation cover limit i £10,000,000
Cutting trip short cover limit i £6,000
Missed departure cover limit i £600
Abandoning your trip cover limit i £6,000
Lost or stolen cash i £250
Combined passport & travel cover limit i £250

Marks & Spencer

Travel Insurance (with no belongings/baggage cover and with £2000 cancellation cover)

2 stars
Medical excess i £100
Cancelling before travel cover limit i £2,000
Personal Possessions and Baggage - damaged, lost or stolen - cover limit i £0
Emergency medical cover and repatriation cover limit i £10,000,000
Cutting trip short cover limit i £2,000
Missed departure cover limit i £600
Abandoning your trip cover limit i £2,000
Lost or stolen cash i £250
Combined passport & travel cover limit i £250

Travel insurance add-on: winter sports

Marks & Spencer

Travel Insurance

3 stars
Ski equipment owned cover limit i £500
Single owned item cover limit i £250
Cover limit for hire of ski equipment due to loss/damage/delay to own equipment i £250
Ski equipment owned excess i £50
Ski equipment hired i £250
Single item limit for hired equipment i £250
Avalanche closure cover limit i £300
Piste closure cover limit i £300
Unused ski pass due to illness or injury i £500