7th October 2025

Fairer Finance Talks - The Consumer Duty Series - October 2025

Creating effective digital customer journeys

Jo Legg (Head of Consumer Policy & Outcomes at the FCA) and Cameron Belton (Behavioural Economics Technical Specialist at the FCA) were joined by Fairer Finance experts Tim Hogg and Eve McGrady.

Testing communications and journeys on customers is a key way to evidence consumer understanding. We covered:

  • When is consumer testing helpful? 

  • How should firms of different sizes approach consumer testing? 

  • How to avoid the common pitfalls? 

This webinar is tailored for professionals tasked with implementing the Consumer Duty regulations within their organisations. This is an essential discussion to stay informed and empowered in your Consumer Duty journey.

If you'd like to discuss any of the Consumer Duty challenges you're working through, please email corporate@fairerfinance.com

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