CSIS

CSIS is the Civil Service Insurance Society, a not-for-profit organisation set up to provide insurance for people working in the public sector. They provide car, home, travel and life insurance.

CSIS offers insurance to current, former and retired workers of government-backed bodies, including the Armed Forces, Police, NHS and local government.

Employees of private companies formerly owned by the state may also qualify, organisations such as BT, Royal Mail and British Rail are among these.

Not everyone will be able to use the services provided by CSIS. If you're not sure whether you qualify, the organisation says it's best to call and find out.

Their headquarters are based in Kent, UK.

CSIS
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Gold ribbon: first place

Car insurance

Ranked 1st of 52 providers reviewed.

Customer happiness 73.53%
Customer trust 77.21%
Complaints performance 97.5%
Transparency rating 67.07%
Fairer Finance score
Reviewed Autumn 2020
79%

Car insurance

CSIS

Car Insurance

4 stars
Courtesy car for duration of repair i
Uninsured driver promise i
Cover limit for lost keys i £500
New car replacement
24hr helpline available i
Courtesy car provided if stolen / total loss i
Windscreen repair excess i £0
Windscreen replacement excess i £60
Cover limit for stolen keys i £500
Cover for replacing original audio/visual equipment i Unlimited
Repairs guarantee (years) i 0 years

Home insurance (building and contents)

CSIS

Home Solutions Insurance

4 stars
Escape of water excess i £350
Matching sets i
Theft from outbuildings cover limit i £5,000
24hr helpline i
Alternative accommodation cover limit i 20% of sum insured
Cover for keys if lost i Reasonable cost
Money in the home i £500
Replace belongings new for old i

Buildings insurance

CSIS

Home Solutions Insurance

4 stars
Finding & repairing a leak cover limit i £5,000
Cover for keys if lost i Reasonable cost
Matching sets i
Alternative accommodation cover limit i 20% of sum insured
Cover for keys if stolen i Reasonable cost
Compulsory excess i £100
Escape of water excess i £350
Property owner liability i £2,000,000
24hr helpline i

Contents insurance

CSIS

Home Solutions Insurance

4 stars
Theft from outbuildings cover limit i £5,000
Matching sets i
Cover for keys if lost i Reasonable cost
Cover limit for cycles in the home i £500
Replace belongings new for old i
Alternative accommodation cover limit i £10,000
Money in the home cover limit i £500
Cover for keys if stolen i Reasonable cost
24hr helpline i

Travel insurance

Annual multi-trip insurance

CSIS

Annual Trip (with luggage and personal money)

2 stars
Medical excess i £60
Cancelling before travel cover limit i £5,000
Personal Possessions and Baggage - damaged, lost or stolen- cover limit i £2,000
Max trip duration i 45 days
Emergency medical cover and repatriation cover limit i £5,000,000
Cutting trip short cover limit i £5,000
Abandoning your trip cover limit i £5,000
Lost or stolen cash i £250
Combined passport & travel cover limit i £250
Natural disaster relocation cover i
Natural disaster baggage cover i
Mental health cover i

CSIS

Annual Trip

1 stars
Medical excess i £60
Cancelling before travel cover limit i £5,000
Personal Possessions and Baggage - damaged, lost or stolen- cover limit i £0
Max trip duration i 45 days
Emergency medical cover and repatriation cover limit i £5,000,000
Cutting trip short cover limit i £5,000
Abandoning your trip cover limit i £5,000
Lost or stolen cash i £0
Combined passport & travel cover limit i £0
Natural disaster relocation cover i
Natural disaster baggage cover i
Mental health cover i

Single trip insurance

CSIS

Single Trip (with luggage and personal money)

2 stars
Medical excess i £60
Cancelling before travel cover limit i £3,500
Personal Possessions and Baggage - damaged, lost or stolen - cover limit i £1,500
Emergency medical cover and repatriation cover limit i £5,000,000
Cutting trip short cover limit i £3,500
Missed departure cover limit i £400
Abandoning your trip cover limit i £3,500
Lost or stolen cash i £250
Combined passport & travel cover limit i £250

CSIS

Single Trip

1 stars
Medical excess i £60
Cancelling before travel cover limit i £3,500
Personal Possessions and Baggage - damaged, lost or stolen - cover limit i £0
Emergency medical cover and repatriation cover limit i £5,000,000
Cutting trip short cover limit i £3,500
Missed departure cover limit i £400
Abandoning your trip cover limit i £3,500
Lost or stolen cash i £0
Combined passport & travel cover limit i £250

Travel insurance add-on: winter sports

CSIS

Winter Sports

1 stars
Ski equipment owned cover limit i £0
Single owned item cover limit i £0
Cover limit for hire of ski equipment due to loss/damage/delay to own equipment i £200
Ski equipment owned excess i
Ski equipment hired i £0
Single item limit for hired equipment i £0
Avalanche closure cover limit i £150
Piste closure cover limit i £150
Unused ski pass due to illness or injury i £150

Travel Insurance Covid-19 Cover

CSIS

Single Trip

4 stars
Cover for change in the FCDO advice whilst on trip? e.g. between when you fly out and come home?
Cancellation cover for if policy holder has covid (confirmed either by test result or doctor's note) within 14 days of departure date? i
Does the policy cover medical cover if you catch Covid-19?
Cover for all aspects of the policy, (EXCEPT cancellation and curtailment) for change in the FCDO advice between when you book and departure?
Cancellation cover for if travel companion has covid-19 (confirmed either by test result or doctor's note) within 14 days of departure date? i
Cancellation cover due to a close relative having covid-19 and is admitted to hospital (this person is not travelling but you cancel trip to stay near them)
Cancellation/curtailment: bereavement of a close relative due to Covid
Cancellation/curtailment cover if denied boarding by airline because displaying symptoms?
No additional premium to extend policy due to getting covid-19 (for days of trip extended)

CSIS

Single Trip (with luggage and personal money)

4 stars
Cover for change in the FCDO advice whilst on trip? e.g. between when you fly out and come home?
Cancellation cover for if policy holder has covid (confirmed either by test result or doctor's note) within 14 days of departure date? i
Does the policy cover medical cover if you catch Covid-19?
Cover for all aspects of the policy, (EXCEPT cancellation and curtailment) for change in the FCDO advice between when you book and departure?
Cancellation cover for if travel companion has covid-19 (confirmed either by test result or doctor's note) within 14 days of departure date? i
Cancellation cover due to a close relative having covid-19 and is admitted to hospital (this person is not travelling but you cancel trip to stay near them)
Cancellation/curtailment: bereavement of a close relative due to Covid
Cancellation/curtailment cover if denied boarding by airline because displaying symptoms?
No additional premium to extend policy due to getting covid-19 (for days of trip extended)