Debenhams

Debenhams is one of the UK's best known high street retailers and also offers a number of financial services products such as credit cards and a variety of insurance products such as travel, pet, car life, and gadget insurance.

Their headquarters are based in London, UK.


Debenhams
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Car insurance

Ranked 53rd of 53 providers reviewed.

Customer happiness 32%
Customer trust 32%
Complaints performance 72%
Transparency rating 47%
Fairer Finance score
Reviewed Autumn 2019
46%

Credit cards

Ranked 27th of 32 providers reviewed.

Customer happiness 48%
Customer trust 45%
Complaints performance 55%
Transparency rating 43%
Fairer Finance score
Reviewed Autumn 2019
48%

Car insurance

Debenhams

Car Insurance (Aviva)

4 stars
Cover limit for lost keys i Unlimited
Uninsured driver promise i
Courtesy car for duration of repair i
Windscreen repair excess i £0
Windscreen replacement excess i £75
Cover limit for stolen keys i Unlimited
Cover for replacing original audio/visual equipment i Unlimited
24hr helpline available i 75
Repairs guarantee (years) i 3 years
Courtesy car provided if stolen / total loss i

Debenhams

Car Insurance (Covea)

4 stars
Cover limit for lost keys i £1,000
Uninsured driver promise i
Courtesy car for duration of repair i
Windscreen repair excess i £0
Windscreen replacement excess i £75
Cover limit for stolen keys i £1,000
Cover for replacing original audio/visual equipment i Unlimited
24hr helpline available i 75
Repairs guarantee (years) i Lifetime
Courtesy car provided if stolen / total loss i

Debenhams

Car Insurance (AXA)

3 stars
Cover limit for lost keys i £1,000
Uninsured driver promise i
Courtesy car for duration of repair i
Windscreen repair excess i £0
Windscreen replacement excess i £100
Cover limit for stolen keys i £1,000
Cover for replacing original audio/visual equipment i Unlimited
24hr helpline available i 100
Repairs guarantee (years) i 0 years
Courtesy car provided if stolen / total loss i

Debenhams

Car Insurance (Ageas Motor Guard)

3 stars
Cover limit for lost keys i £500
Uninsured driver promise i
Courtesy car for duration of repair i
Windscreen repair excess i £10
Windscreen replacement excess i £60
Cover limit for stolen keys i £500
Cover for replacing original audio/visual equipment i £1,000
24hr helpline available i 60
Repairs guarantee (years) i 3 years
Courtesy car provided if stolen / total loss i

Debenhams

Car Insurance (ABC)

2 stars
Cover limit for lost keys i Unlimited
Uninsured driver promise i
Courtesy car for duration of repair i
Windscreen repair excess i £0
Windscreen replacement excess i £75
Cover limit for stolen keys i Unlimited
Cover for replacing original audio/visual equipment i Unlimited
24hr helpline available i 75
Repairs guarantee (years) i 5 years
Courtesy car provided if stolen / total loss i

Debenhams

Car Insurance (Highway)

2 stars
Cover limit for lost keys i £0
Uninsured driver promise i
Courtesy car for duration of repair i
Windscreen repair excess i £0
Windscreen replacement excess i £75
Cover limit for stolen keys i £750
Cover for replacing original audio/visual equipment i Unlimited
24hr helpline available i 75
Repairs guarantee (years) i 0 years
Courtesy car provided if stolen / total loss i

Debenhams

Car Insurance (Southern Rock)

2 stars
Cover limit for lost keys i £0
Uninsured driver promise i
Courtesy car for duration of repair i
Windscreen repair excess i £0
Windscreen replacement excess i £75
Cover limit for stolen keys i £0
Cover for replacing original audio/visual equipment i Unlimited
24hr helpline available i 75
Repairs guarantee (years) i 5 years
Courtesy car provided if stolen / total loss i

Debenhams

Car Insurance (Watford)

2 stars
Cover limit for lost keys i £0
Uninsured driver promise i
Courtesy car for duration of repair i
Windscreen repair excess i £0
Windscreen replacement excess i £75
Cover limit for stolen keys i £0
Cover for replacing original audio/visual equipment i Unlimited
24hr helpline available i 75
Repairs guarantee (years) i 5 years
Courtesy car provided if stolen / total loss i

Debenhams

Car Insurance (XS Direct)

1 stars
Cover limit for lost keys i £0
Uninsured driver promise i
Courtesy car for duration of repair i
Windscreen repair excess i £50
Windscreen replacement excess i £50
Cover limit for stolen keys i £0
Cover for replacing original audio/visual equipment i Unlimited
24hr helpline available i 50
Repairs guarantee (years) i 0 years
Courtesy car provided if stolen / total loss i

Debenhams

Car Insurance (Sabre)

1 stars
Cover limit for lost keys i £0
Uninsured driver promise i
Courtesy car for duration of repair i
Windscreen repair excess i £15
Windscreen replacement excess i £75
Cover limit for stolen keys i £0
Cover for replacing original audio/visual equipment i £750
24hr helpline available i 75
Repairs guarantee (years) i 5 years
Courtesy car provided if stolen / total loss i Y (Total Loss)

Credit cards

0% balance transfer credit cards

Debenhams

Credit Card

1 stars
Duration of balance transfer offer period i 12 months
Balance transfer fee during promotional period i 2.99%
Representative APR i 24.90%
Risk based? i
Balance transfer rate during promotional period i 0%
Representative balance transfer rate i 1.87%

Cashback and reward credit cards

Debenhams

Credit Card

4 stars
Reward extras i Fee free travel money and preferential rates, free delivery on new purchases, 10% discount on lunch/afternoon tea, invitations to special events.
Estimated amount of money customers get back in the 1st year (minus annual fee) i £208.37
Estimated amount of money customers get back after the 1st year (minus annual fee) i £203.37
Risk based? i
Annual fee after 1st year i £0
Foreign purchase fee i 2.75%

Foreign use credit cards

Debenhams

Credit Card

1 stars
Representative APR i 24.90%
Foreign purchase fee i 2.75%
Foreign withdrawal fee i 3%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 1.87%

Money transfer credit cards

Debenhams

Credit Card

1 stars
Money transfer rate during promotional period i
Duration of money transfer offer period i
Representative APR i 24.90%
Risk based? i
Money transfer fee during promotional period i
Representative cash transaction interest rate i 2.53%

Pet insurance

Cat insurance

Debenhams

Basic

5 stars
If renewed, are existing conditions covered? i
Vet fees cover limit per condition i £1,000
Dental cover (if due to an accident) i £1,000
Cruciate ligament damage i £1,000
CT scans i £800
MRI scans i £800
Prescription diet (treatment of bladder stones only) i £100
Euthanasia cover limit i £1,000
Cremation i £0
Complementary treatment i £400
Age when compulsory excess rises i 7 years
Cancellation fee i £30
Amendment fee i £10
Does the policy offer cover if the pet dies because of an illness or accident, or if it’s lost or stolen? i £750

Debenhams

Essential

4 stars
If renewed, are existing conditions covered? i
Vet fees cover limit per condition i £2,500
Dental cover (if due to an accident) i £2,500
Cruciate ligament damage i £1,250
CT scans i £600
MRI scans i £600
Prescription diet (treatment of bladder stones only) i £100
Euthanasia cover limit i £2,500
Cremation i £0
Complementary treatment i £400
Age when compulsory excess rises i 7 years
Cancellation fee i £30
Amendment fee i £10
Does the policy offer cover if the pet dies because of an illness or accident, or if it’s lost or stolen? i £500

Debenhams

Accident Only

3 stars
If renewed, are existing conditions covered? i
Vet fees cover limit per condition i £2,750
Dental cover (if due to an accident) i £2,750
Cruciate ligament damage i £1,250
CT scans i £600
MRI scans i £1,000
Prescription diet (treatment of bladder stones only) i £0
Euthanasia cover limit i £2,750
Cremation i £0
Complementary treatment i £400
Age when compulsory excess rises i 7 years
Cancellation fee i £30
Amendment fee i £10
Does the policy offer cover if the pet dies because of an illness or accident, or if it’s lost or stolen? i £500

Debenhams

Extra

2 stars
If renewed, are existing conditions covered? i
Vet fees cover limit per condition i £3,500
Dental cover (if due to an accident) i £3,500
Cruciate ligament damage i £1,500
CT scans i £1,000
MRI scans i £1,000
Prescription diet (treatment of bladder stones only) i £100
Euthanasia cover limit i £3,500
Cremation i £0
Complementary treatment i £500
Age when compulsory excess rises i 7 years
Cancellation fee i £30
Amendment fee i £10
Does the policy offer cover if the pet dies because of an illness or accident, or if it’s lost or stolen? i £1,000

Debenhams

Elite

2 stars
If renewed, are existing conditions covered? i
Vet fees cover limit per condition i £8,500
Dental cover (if due to an accident) i £8,500
Cruciate ligament damage i £2,000
CT scans i £1,000
MRI scans i £1,000
Prescription diet (treatment of bladder stones only) i £100
Euthanasia cover limit i £8,500
Cremation i £0
Complementary treatment i £750
Age when compulsory excess rises i 7 years
Cancellation fee i £30
Amendment fee i £10
Does the policy offer cover if the pet dies because of an illness or accident, or if it’s lost or stolen? i £1,500

Dog insurance

Debenhams

Extra

3 stars
If renewed, are existing conditions covered? i
Vet fees cover limit per condition i £3,500
Dental cover (if due to an accident) i £3,500
Cruciate ligament damage i £1,500
CT scans i £1,000
MRI scans i £1,250
Prescription diet (treatment of bladder stones only) i £100
Euthanasia cover limit i £3,500
Cremation i £0
Complementary treatment i £500
Age when compulsory excess rises i 5 years
Amendment fee i £10

Debenhams

Elite

3 stars
If renewed, are existing conditions covered? i
Vet fees cover limit per condition i £8,500
Dental cover (if due to an accident) i £8,500
Cruciate ligament damage i £2,000
CT scans i £1,000
MRI scans i £1,500
Prescription diet (treatment of bladder stones only) i £100
Euthanasia cover limit i £8,500
Cremation i £0
Complementary treatment i £750
Age when compulsory excess rises i 5 years
Amendment fee i £10

Debenhams

Essential

2 stars
If renewed, are existing conditions covered? i
Vet fees cover limit per condition i £2,500
Dental cover (if due to an accident) i £2,500
Cruciate ligament damage i £1,250
CT scans i £600
MRI scans i £1,000
Prescription diet (treatment of bladder stones only) i £100
Euthanasia cover limit i £2,500
Cremation i £0
Complementary treatment i £400
Age when compulsory excess rises i 5 years
Amendment fee i £10

Debenhams

Basic

2 stars
If renewed, are existing conditions covered? i
Vet fees cover limit per condition i £1,000
Dental cover (if due to an accident) i £1,000
Cruciate ligament damage i £1,000
CT scans i £800
MRI scans i £1,000
Prescription diet (treatment of bladder stones only) i £100
Euthanasia cover limit i £1,000
Cremation i £0
Complementary treatment i £400
Age when compulsory excess rises i 5 years
Amendment fee i £10

Debenhams

Accident Only

1 stars
If renewed, are existing conditions covered? i
Vet fees cover limit per condition i £2,750
Dental cover (if due to an accident) i £2,750
Cruciate ligament damage i £1,250
CT scans i £600
MRI scans i £1,000
Prescription diet (treatment of bladder stones only) i £0
Euthanasia cover limit i £2,750
Cremation i £0
Complementary treatment i £400
Age when compulsory excess rises i 5 years
Amendment fee i £10

Travel insurance

Annual multi-trip insurance

Debenhams

Luxury

4 stars
Medical excess i £0
Cancelling before travel cover limit i £5,000
Personal Possessions and Baggage - damaged, lost or stolen- cover limit i £2,500
Max trip duration i 60 days
Emergency medical cover and repatriation cover limit i £10,000,000
Cutting trip short cover limit i £5,000
Abandoning your trip cover limit i £5,000
Lost or stolen cash i £300
Combined passport & travel cover limit i £500
Natural disaster relocation cover i
Natural disaster baggage cover i
Mental health cover i

Debenhams

Superior

4 stars
Medical excess i £50
Cancelling before travel cover limit i £3,000
Personal Possessions and Baggage - damaged, lost or stolen- cover limit i £1,500
Max trip duration i 60 days
Emergency medical cover and repatriation cover limit i £10,000,000
Cutting trip short cover limit i £3,000
Abandoning your trip cover limit i £3,000
Lost or stolen cash i £250
Combined passport & travel cover limit i £300
Natural disaster relocation cover i
Natural disaster baggage cover i
Mental health cover i

Debenhams

Silver (Comparison Site)

3 stars
Medical excess i £180
Cancelling before travel cover limit i £2,000
Personal Possessions and Baggage - damaged, lost or stolen- cover limit i £2,500
Max trip duration i 42 days
Emergency medical cover and repatriation cover limit i £10,000,000
Cutting trip short cover limit i £2,000
Abandoning your trip cover limit i £2,000
Lost or stolen cash i £250
Combined passport & travel cover limit i £250
Natural disaster relocation cover i
Natural disaster baggage cover i
Mental health cover i

Debenhams

Gold (Comparison Site)

3 stars
Medical excess i £150
Cancelling before travel cover limit i £5,000
Personal Possessions and Baggage - damaged, lost or stolen- cover limit i £3,000
Max trip duration i 42 days
Emergency medical cover and repatriation cover limit i £10,000,000
Cutting trip short cover limit i £5,000
Abandoning your trip cover limit i £5,000
Lost or stolen cash i £300
Combined passport & travel cover limit i £300
Natural disaster relocation cover i
Natural disaster baggage cover i
Mental health cover i

Debenhams

Standard

3 stars
Medical excess i £85
Cancelling before travel cover limit i £1,500
Personal Possessions and Baggage - damaged, lost or stolen- cover limit i £1,000
Max trip duration i 60 days
Emergency medical cover and repatriation cover limit i £10,000,000
Cutting trip short cover limit i £1,500
Abandoning your trip cover limit i £750
Lost or stolen cash i £200
Combined passport & travel cover limit i £200
Natural disaster relocation cover i
Natural disaster baggage cover i
Mental health cover i

Debenhams

Bronze (Comparison Site)

2 stars
Medical excess i £190
Cancelling before travel cover limit i £1,000
Personal Possessions and Baggage - damaged, lost or stolen- cover limit i £2,000
Max trip duration i 42 days
Emergency medical cover and repatriation cover limit i £10,000,000
Cutting trip short cover limit i £1,000
Abandoning your trip cover limit i £750
Lost or stolen cash i £200
Combined passport & travel cover limit i £200
Natural disaster relocation cover i
Natural disaster baggage cover i
Mental health cover i

Single trip insurance

Debenhams

Standard

4 stars
Medical excess i £0
Cancelling before travel cover limit i £5,000
Personal Possessions and Baggage - damaged, lost or stolen - cover limit i £2,500
Emergency medical cover and repatriation cover limit i £10,000,000
Cutting trip short cover limit i £5,000
Missed departure cover limit i £1,500
Abandoning your trip cover limit i £5,000
Lost or stolen cash i £300
Combined passport & travel cover limit i £500

Debenhams

Superior

4 stars
Medical excess i £75
Cancelling before travel cover limit i £3,000
Personal Possessions and Baggage - damaged, lost or stolen - cover limit i £1,500
Emergency medical cover and repatriation cover limit i £10,000,000
Cutting trip short cover limit i £3,000
Missed departure cover limit i £750
Abandoning your trip cover limit i £3,000
Lost or stolen cash i £250
Combined passport & travel cover limit i £300

Debenhams

Silver (Comparison Site)

3 stars
Medical excess i £180
Cancelling before travel cover limit i £2,000
Personal Possessions and Baggage - damaged, lost or stolen - cover limit i £2,500
Emergency medical cover and repatriation cover limit i £10,000,000
Cutting trip short cover limit i £2,000
Missed departure cover limit i £1,000
Abandoning your trip cover limit i £2,000
Lost or stolen cash i £250
Combined passport & travel cover limit i £250

Debenhams

Gold (Comparison Site)

3 stars
Medical excess i £150
Cancelling before travel cover limit i £5,000
Personal Possessions and Baggage - damaged, lost or stolen - cover limit i £3,000
Emergency medical cover and repatriation cover limit i £10,000,000
Cutting trip short cover limit i £5,000
Missed departure cover limit i £1,500
Abandoning your trip cover limit i £5,000
Lost or stolen cash i £300
Combined passport & travel cover limit i £300

Debenhams

Luxury

3 stars
Medical excess i £99
Cancelling before travel cover limit i £1,500
Personal Possessions and Baggage - damaged, lost or stolen - cover limit i £1,000
Emergency medical cover and repatriation cover limit i £10,000,000
Cutting trip short cover limit i £1,500
Missed departure cover limit i £500
Abandoning your trip cover limit i £750
Lost or stolen cash i £200
Combined passport & travel cover limit i £200

Debenhams

Bronze (Comparison Site)

2 stars
Medical excess i £190
Cancelling before travel cover limit i £1,000
Personal Possessions and Baggage - damaged, lost or stolen - cover limit i £2,000
Emergency medical cover and repatriation cover limit i £10,000,000
Cutting trip short cover limit i £1,000
Missed departure cover limit i £200
Abandoning your trip cover limit i £750
Lost or stolen cash i £200
Combined passport & travel cover limit i £200

Travel insurance add-on: cruise cover

Debenhams

Standard

2 stars
Missed port departure cover limit i £500
Re-joining a cruise cover limit i £0
Cabin confinement cover limit i £1,000
Missed port departure excess i £99
Timetable/itinerary change cover limit i £500
Unused excursions cover limit i £500

Debenhams

Superior

2 stars
Missed port departure cover limit i £1,000
Re-joining a cruise cover limit i £0
Cabin confinement cover limit i £1,000
Missed port departure excess i £75
Timetable/itinerary change cover limit i £500
Unused excursions cover limit i £500

Debenhams

Luxury

2 stars
Missed port departure cover limit i £1,000
Re-joining a cruise cover limit i £0
Cabin confinement cover limit i £1,000
Missed port departure excess i £0
Timetable/itinerary change cover limit i £500
Unused excursions cover limit i £500

Travel insurance add-on: winter sports

Debenhams

Luxury

5 stars
Ski equipment owned cover limit i £1,000
Single owned item cover limit i £500
Cover limit for hire of ski equipment due to loss/damage/delay to own equipment i £500
Ski equipment owned excess i £0
Ski equipment hired i £500
Single item limit for hired equipment i £500
Avalanche closure cover limit i £500
Piste closure cover limit i £400
Unused ski pass due to illness or injury i £500

Debenhams

Superior

4 stars
Ski equipment owned cover limit i £750
Single owned item cover limit i £300
Cover limit for hire of ski equipment due to loss/damage/delay to own equipment i £300
Ski equipment owned excess i £75
Ski equipment hired i £300
Single item limit for hired equipment i £300
Avalanche closure cover limit i £300
Piste closure cover limit i £300
Unused ski pass due to illness or injury i £300

Debenhams

Gold (Comparison Site)

3 stars
Ski equipment owned cover limit i £500
Single owned item cover limit i £300
Cover limit for hire of ski equipment due to loss/damage/delay to own equipment i £300
Ski equipment owned excess i £150
Ski equipment hired i £300
Single item limit for hired equipment i £300
Avalanche closure cover limit i £300
Piste closure cover limit i £250
Unused ski pass due to illness or injury i £300

Debenhams

Standard

2 stars
Ski equipment owned cover limit i £500
Single owned item cover limit i £200
Cover limit for hire of ski equipment due to loss/damage/delay to own equipment i £200
Ski equipment owned excess i £99
Ski equipment hired i £200
Single item limit for hired equipment i £200
Avalanche closure cover limit i £200
Piste closure cover limit i £250
Unused ski pass due to illness or injury i £200

Debenhams

Silver (Comparison Site)

2 stars
Ski equipment owned cover limit i £500
Single owned item cover limit i £250
Cover limit for hire of ski equipment due to loss/damage/delay to own equipment i £250
Ski equipment owned excess i £180
Ski equipment hired i £250
Single item limit for hired equipment i £250
Avalanche closure cover limit i £250
Piste closure cover limit i £250
Unused ski pass due to illness or injury i £250

Debenhams

Bronze (Comparison Site)

1 stars
Ski equipment owned cover limit i £500
Single owned item cover limit i £200
Cover limit for hire of ski equipment due to loss/damage/delay to own equipment i £200
Ski equipment owned excess i £190
Ski equipment hired i £200
Single item limit for hired equipment i £200
Avalanche closure cover limit i £200
Piste closure cover limit i £250
Unused ski pass due to illness or injury i £200