Napo

Napo is an up-and-coming brand selling pet insurance. It focuses on providing advice and access to services that will help prevent the medical conditions that would give rise to claims.

It is based in London and is underwritten by Casualty and General Insurance Company (Europe) Ltd.

Our product ratings are designed to help you choose a quality product. We rate policies on the key features that are most important for the majority of customers.

Pet insurance

10 products reviewed

Cat insurance

5 products reviewed

Napo

£8,000

Feature Value
Medical excess
£99.00
Type of cover
Lifetime, annual
Medical cover limit
£8,000.00
If renewed, are existing conditions covered? Yes
Annual policy limit
£8,000.00
Annual condition limit
N/A
Lifetime policy limit
Unlimited
Lifetime condition limit
N/A
Napo

£16,000

Feature Value
Medical excess
£99.00
Type of cover
Lifetime, annual
Medical cover limit
£16,000.00
If renewed, are existing conditions covered? Yes
Annual policy limit
£16,000.00
Annual condition limit
N/A
Lifetime policy limit
Unlimited
Lifetime condition limit
N/A
Napo

£12,000

Feature Value
Medical excess
£99.00
Type of cover
Lifetime, annual
Medical cover limit
£12,000.00
If renewed, are existing conditions covered? Yes
Annual policy limit
£12,000.00
Annual condition limit
N/A
Lifetime policy limit
Unlimited
Lifetime condition limit
N/A
Napo

£4,000

Feature Value
Medical excess
£99.00
Type of cover
Lifetime, annual
Medical cover limit
£4,000.00
If renewed, are existing conditions covered? Yes
Annual policy limit
£4,000.00
Annual condition limit
N/A
Lifetime policy limit
Unlimited
Lifetime condition limit
N/A
Napo

£2,000

Feature Value
Medical excess
£99.00
Type of cover
Lifetime, annual
Medical cover limit
£2,000.00
If renewed, are existing conditions covered? Yes
Annual policy limit
£2,000.00
Annual condition limit
N/A
Lifetime policy limit
Unlimited
Lifetime condition limit
N/A
Dog insurance

5 products reviewed

Napo

£16,000

Feature Value
Medical excess
£99.00
Type of cover
Lifetime, annual
Medical cover limit
£16,000.00
If renewed, are existing conditions covered? Yes
Annual policy limit
£16,000.00
Annual condition limit
N/A
Lifetime policy limit
Unlimited
Lifetime condition limit
N/A
Napo

£12,000

Feature Value
Medical excess
£99.00
Type of cover
Lifetime, annual
Medical cover limit
£12,000.00
If renewed, are existing conditions covered? Yes
Annual policy limit
£12,000.00
Annual condition limit
N/A
Lifetime policy limit
Unlimited
Lifetime condition limit
N/A
Napo

£8,000

Feature Value
Medical excess
£99.00
Type of cover
Lifetime, annual
Medical cover limit
£8,000.00
If renewed, are existing conditions covered? Yes
Annual policy limit
£8,000.00
Annual condition limit
N/A
Lifetime policy limit
Unlimited
Lifetime condition limit
N/A
Napo

£4,000

Feature Value
Medical excess
£99.00
Type of cover
Lifetime, annual
Medical cover limit
£4,000.00
If renewed, are existing conditions covered? Yes
Annual policy limit
£4,000.00
Annual condition limit
N/A
Lifetime policy limit
Unlimited
Lifetime condition limit
N/A
Napo

£2,000

Feature Value
Medical excess
£99.00
Type of cover
Lifetime, annual
Medical cover limit
£2,000.00
If renewed, are existing conditions covered? Yes
Annual policy limit
£2,000.00
Annual condition limit
N/A
Lifetime policy limit
Unlimited
Lifetime condition limit
N/A

Our unique Customer Experience Ratings help consumers find companies that offer a good service.

Pet insurance

Ranked 27th of 29 providers reviewed

Customer happiness score 58.51%
Customer trust score 52.55%
Complaints performance 65.75%
Transparency rating 72.16%

Fairer Finance Score

Reviewed Autumn 2026

 62.24%