Puffin Insurance

Puffin Insurance is an online insurance provider providing travel and pet insurance. Their travel insurance offer cover to people aged 15-85, including those with pre-existing medical conditions. Puffin Insurance aims to keep its overheads low in an effort to offer cheaper products than its competitors. Its policies are underwritten by Travel Insurance Facilities and insured by URV. They are based in Cardiff, Wales with call centres within the UK.

Puffin Insurance
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Travel insurance

Ranked 46th of 59 providers reviewed.

Customer happiness 57%
Customer trust 41%
Complaints performance 56%
Transparency rating 35%
Fairer Finance score
Reviewed Spring 2019
47%

Pet insurance

Cat insurance

Puffin Insurance

Lifetime Silver

3 stars
If renewed, are existing conditions covered? i
Vet fees (per condition) i £3,500
Dental cover (if due to an accident) i £3,500
Cruciate ligament damage i £3,500
CT scans i £3,500
MRI scans i £3,500
Prescription diet (treatment of bladder stones only) i £3,500
Euthanasia i £0
Cremation i £0
Complementary treatment i £1,000
Age compulsory excess changes i 7 years
Cancellation fee i £0
Amendment fee i £0
Loss of pet total i

Puffin Insurance

Lifetime Gold

3 stars
If renewed, are existing conditions covered? i
Vet fees (per condition) i £4,500
Dental cover (if due to an accident) i £4,500
Cruciate ligament damage i £4,500
CT scans i £4,500
MRI scans i £4,500
Prescription diet (treatment of bladder stones only) i £4,500
Euthanasia i £0
Cremation i £0
Complementary treatment i £1,000
Age compulsory excess changes i 7 years
Cancellation fee i £0
Amendment fee i £0
Loss of pet total i

Puffin Insurance

Silver Time Limited

2 stars
If renewed, are existing conditions covered? i
Vet fees (per condition) i £1,500
Dental cover (if due to an accident) i £1,500
Cruciate ligament damage i £1,500
CT scans i £1,500
MRI scans i £1,500
Prescription diet (treatment of bladder stones only) i £1,500
Euthanasia i £0
Cremation i £0
Complementary treatment i £1,000
Age compulsory excess changes i 7 years
Cancellation fee i £0
Amendment fee i £0
Loss of pet total i

Puffin Insurance

Time LimitedBronze

2 stars
If renewed, are existing conditions covered? i
Vet fees (per condition) i £1,000
Dental cover (if due to an accident) i £1,000
Cruciate ligament damage i £1,000
CT scans i £1,000
MRI scans i £1,000
Prescription diet (treatment of bladder stones only) i £1,000
Euthanasia i £0
Cremation i £0
Complementary treatment i £1,000
Age compulsory excess changes i 7 years
Cancellation fee i £0
Amendment fee i £0
Loss of pet total i

Puffin Insurance

Time LimitedGold

2 stars
If renewed, are existing conditions covered? i
Vet fees (per condition) i £2,000
Dental cover (if due to an accident) i £2,000
Cruciate ligament damage i £2,000
CT scans i £2,000
MRI scans i £2,000
Prescription diet (treatment of bladder stones only) i £2,000
Euthanasia i £0
Cremation i £0
Complementary treatment i £1,000
Age compulsory excess changes i 7 years
Cancellation fee i £0
Amendment fee i £0
Loss of pet total i

Puffin Insurance

Lifetime Bronze

2 stars
If renewed, are existing conditions covered? i
Vet fees (per condition) i £1,250
Dental cover (if due to an accident) i £1,250
Cruciate ligament damage i £1,250
CT scans i £1,250
MRI scans i £1,250
Prescription diet (treatment of bladder stones only) i £1,250
Euthanasia i £0
Cremation i £0
Complementary treatment i £1,000
Age compulsory excess changes i 7 years
Cancellation fee i £0
Amendment fee i £0
Loss of pet total i

Dog insurance

Puffin Insurance

Lifetime Bronze

3 stars
If renewed, are existing conditions covered? i
Vet fees (per condition) i £1,250
Dental cover (if due to an accident) i £1,250
Cruciate ligament damage i £1,250
CT scans i £1,250
MRI scans i £1,250
Prescription diet (treatment of bladder stones only) i £1,250
Euthanasia i £0
Cremation i £0
Complementary treatment i £1,000
Age compulsory excess changes i 7 years
Amendment fee i £0

Puffin Insurance

Lifetime Silver

3 stars
If renewed, are existing conditions covered? i
Vet fees (per condition) i £3,500
Dental cover (if due to an accident) i £3,500
Cruciate ligament damage i £3,500
CT scans i £3,500
MRI scans i £3,500
Prescription diet (treatment of bladder stones only) i £3,500
Euthanasia i £0
Cremation i £0
Complementary treatment i £1,000
Age compulsory excess changes i 7 years
Amendment fee i £0

Puffin Insurance

Lifetime Gold

3 stars
If renewed, are existing conditions covered? i
Vet fees (per condition) i £4,500
Dental cover (if due to an accident) i £4,500
Cruciate ligament damage i £4,500
CT scans i £4,500
MRI scans i £4,500
Prescription diet (treatment of bladder stones only) i £4,500
Euthanasia i £0
Cremation i £0
Complementary treatment i £1,000
Age compulsory excess changes i 7 years
Amendment fee i £0

Puffin Insurance

Time Limited Bronze

2 stars
If renewed, are existing conditions covered? i
Vet fees (per condition) i £1,000
Dental cover (if due to an accident) i £1,000
Cruciate ligament damage i £1,000
CT scans i £1,000
MRI scans i £1,000
Prescription diet (treatment of bladder stones only) i £1,000
Euthanasia i £0
Cremation i £0
Complementary treatment i £1,000
Age compulsory excess changes i 7 years
Amendment fee i £0

Puffin Insurance

Time Limited Silver

2 stars
If renewed, are existing conditions covered? i
Vet fees (per condition) i £1,500
Dental cover (if due to an accident) i £1,500
Cruciate ligament damage i £1,500
CT scans i £1,500
MRI scans i £1,500
Prescription diet (treatment of bladder stones only) i £1,500
Euthanasia i £0
Cremation i £0
Complementary treatment i £1,000
Age compulsory excess changes i 7 years
Amendment fee i £0

Puffin Insurance

Time Limited Gold

2 stars
If renewed, are existing conditions covered? i
Vet fees (per condition) i £2,000
Dental cover (if due to an accident) i £2,000
Cruciate ligament damage i £2,000
CT scans i £2,000
MRI scans i £2,000
Prescription diet (treatment of bladder stones only) i £2,000
Euthanasia i £0
Cremation i £0
Complementary treatment i £1,000
Age compulsory excess changes i 7 years
Amendment fee i £0

Travel insurance

Annual multi-trip insurance

4 stars
Medical excess i £50
Cancelling before travel i £1,500
Personal possessions & baggage - damaged, lost or stolen i £1,500
Max trip duration i 45 days
Emergency medical cover and repatriation i £10,000,000
Cutting trip short/curtailment i £1,500
Abandoning your trip i £1,500
Lost or stolen cash i £250
Combined passport & travel i £150
Natural disaster relocation cover i
Natural disaster baggage cover i
Mental health cover i
4 stars
Medical excess i £50
Cancelling before travel i £3,000
Personal possessions & baggage - damaged, lost or stolen i £2,000
Max trip duration i 62 days
Emergency medical cover and repatriation i £10,000,000
Cutting trip short/curtailment i £3,000
Abandoning your trip i £3,000
Lost or stolen cash i £250
Combined passport & travel i £150
Natural disaster relocation cover i
Natural disaster baggage cover i
Mental health cover i
1 stars
Medical excess i £200
Cancelling before travel i £750
Personal possessions & baggage - damaged, lost or stolen i £750
Max trip duration i 31 days
Emergency medical cover and repatriation i £10,000,000
Cutting trip short/curtailment i £750
Abandoning your trip i £750
Lost or stolen cash i £250
Combined passport & travel i £150
Natural disaster relocation cover i
Natural disaster baggage cover i
Mental health cover i

Cruise add-on

1 stars
Missed port departure i £500
Re-joining a cruise i £0
Cabin confinement i £500
Missed port departure excess i £0
Timetable/itinerary change i £750
Unused excursions i £0
1 stars
Missed port departure i £500
Re-joining a cruise i £0
Cabin confinement i £500
Missed port departure excess i £0
Timetable/itinerary change i £750
Unused excursions i £0
1 stars
Missed port departure i £500
Re-joining a cruise i £0
Cabin confinement i £500
Missed port departure excess i £0
Timetable/itinerary change i £750
Unused excursions i £0

Single trip insurance

Puffin Insurance

Gold (Comparison Site)

4 stars
Medical excess i £50
Cancelling before travel i £3,000
Personal possessions and baggage - damaged, lost or stolen i £2,000
Emergency medical cover and repatriation i £10,000,000
Cutting trip short/curtailment i £3,000
Missed departure i £750
Abandoning your trip i £3,000
Lost or stolen cash i £250
Combined passport & travel i £150
4 stars
Medical excess i £50
Cancelling before travel i £3,000
Personal possessions and baggage - damaged, lost or stolen i £2,000
Emergency medical cover and repatriation i £10,000,000
Cutting trip short/curtailment i £3,000
Missed departure i £750
Abandoning your trip i £3,000
Lost or stolen cash i £250
Combined passport & travel i £150
4 stars
Medical excess i £50
Cancelling before travel i £1,500
Personal possessions and baggage - damaged, lost or stolen i £1,500
Emergency medical cover and repatriation i £10,000,000
Cutting trip short/curtailment i £1,500
Missed departure i £500
Abandoning your trip i £1,500
Lost or stolen cash i £250
Combined passport & travel i £150

Puffin Insurance

Silver (Comparison Site)

3 stars
Medical excess i £50
Cancelling before travel i £1,500
Personal possessions and baggage - damaged, lost or stolen i £1,500
Emergency medical cover and repatriation i £10,000,000
Cutting trip short/curtailment i £1,500
Missed departure i £500
Abandoning your trip i £1,500
Lost or stolen cash i £250
Combined passport & travel i £150

Puffin Insurance

Bronze (Comparison Site)

1 stars
Medical excess i £200
Cancelling before travel i £750
Personal possessions and baggage - damaged, lost or stolen i £750
Emergency medical cover and repatriation i £10,000,000
Cutting trip short/curtailment i £750
Missed departure i £0
Abandoning your trip i £750
Lost or stolen cash i £250
Combined passport & travel i £150
1 stars
Medical excess i £200
Cancelling before travel i £750
Personal possessions and baggage - damaged, lost or stolen i £750
Emergency medical cover and repatriation i £10,000,000
Cutting trip short/curtailment i £750
Missed departure i £0
Abandoning your trip i £750
Lost or stolen cash i £250
Combined passport & travel i £150

Winter sports add-on

1 stars
Ski equipment owned i £500
Single item limit for owned equipment i £500
Hiring replacement winter sports equipment i £250
Ski equipment owned excess i £250
Ski equipment hired i £500
Single item limit for hired equipment i £500
Avalanche closure i £150
Piste closure i £200
Unused ski pass due to illness or injury i £0
1 stars
Ski equipment owned i £500
Single item limit for owned equipment i £500
Hiring replacement winter sports equipment i £250
Ski equipment owned excess i £100
Ski equipment hired i £500
Single item limit for hired equipment i £500
Avalanche closure i £150
Piste closure i £200
Unused ski pass due to illness or injury i £0
1 stars
Ski equipment owned i £500
Single item limit for owned equipment i £500
Hiring replacement winter sports equipment i £250
Ski equipment owned excess i £50
Ski equipment hired i £500
Single item limit for hired equipment i £500
Avalanche closure i £150
Piste closure i £200
Unused ski pass due to illness or injury i £0