Royal London

Royal London is the UK's largest mutual life, pensions and investment company, meaning it's owned by its customers and not by private shareholders.

Royal London was established in 1861, making it one of the UK's oldest mutual insurance societies.

As well as the Royal London brand, it also owns the Scottish Provident and Scottish Life brands, which merged under the parent brand in 2015. It has only recently launched products which are available for customers to buy directly including life insurance and funeral plans.

Royal London
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Life insurance

Ranked 13th of 24 providers reviewed.

Claims score 96.28%
Complaints performance 77%
Transparency rating 73%
Fairer Finance score
Reviewed Autumn 2019
71%

Funeral plans and wills

Royal London

Traditional (Burial)

4 stars
Are all the main costs guaranteed in the plan? i Yes - guaranteed
3rd party costs allowance i Guaranteed
Is this plan from an FPA-registered provider? i
How far may the deceased be transported (miles) for collection after death before extra costs incurred? i 25
What index is the disbursement allowance linked to? i Guaranteed
What type of coffin is included in the plan? i Veneered
How long after taking out the plan can customers cancel and get a full refund? i 60
Is a hearse included? i

Royal London

Traditional (Cremation)

4 stars
Are all the main costs guaranteed in the plan? i Yes - guaranteed
3rd party costs allowance i Guaranteed
Is this plan from an FPA-registered provider? i
How far may the deceased be transported (miles) for collection after death before extra costs incurred? i 25
What index is the disbursement allowance linked to? i Guaranteed
What type of coffin is included in the plan? i Veneered
How long after taking out the plan can customers cancel and get a full refund? i 60
Is a hearse included? i

Direct cremation prepaid plans

Royal London

The Alternative Cremation Plan

3 stars
Are all the main costs guaranteed in the plan? i
Disbursement (3rd party costs) allowance i Guaranteed
Is the company a member of the Funeral Planning Authority?
How far may the deceased be transported (miles) for collection after death before extra costs incurred? i Anywhere in the UK
Is there no extra cost for collecting the body from a private home or nursing home? i
Can the deceased be collected from their home at any time? i 24 Hour
How long after taking out the plan can customers cancel and get a full refund? i 30 days

Life insurance

Over 50s life insurance

Royal London

Over 50s Life Cover

5 stars
Cover for accidental death in waiting period i Full payout
How long after policy is started can full benefits be claimed? i 12 months
Age when premiums stop i 90
Can you reduce monthly payments? i
If a payment is missed, how long until the policy is cancelled? i 182 days
Does the policy offer the customer a proportionate amount of money back if they choose to cancel after paying 50% or more of the scheduled monthly payments? i
Payout for accidental death outside waiting period i Full payout
Maximum age i 80
Discount offered with a funeral provider? i £300