TUI
Formerly known as Thomson Holidays, TUI is a UK based subsidiary of TUI Group, which is based in Germany.
Thomson Holidays was founded in 1965 as a tour operator.
Today, TUI also offers travel insurance, which is underwritten by AXA.
Travel insurance
Ranked 13th of 44 providers reviewed.
| Customer happiness score | 58.24% |
|---|---|
| Customer trust score | 60.64% |
| Complaints performance | 59.06% |
| Transparency rating | 69.78% |
| Fairer Finance score Reviewed Autumn 2023 |
62% |
Travel insurance
Annual multi-trip insurance
| Medical excess i | £0.00 |
|---|---|
| Personal Possessions and Baggage - damaged, lost or stolen - cover limit i | £1,500.00 |
| Cancelling before travel cover limit i | £5,000.00 |
| Emergency medical cover and repatriation cover limit i | £5,000,000.00 |
| Mental health cover i | |
| Personal money i | £300.00 |
| Combined passport & travel documents cover limit i | £200.00 |
| Cutting trip short (curtailment) cover limit i | £5,000.00 |
| Abandoning your trip (abandonment) cover limit i | £3,000.00 |
| Natural disaster relocation cover i | |
| Natural disaster baggage cover i | |
| Max trip duration i | 31 days |
Single trip insurance
TUI
Premier
| Cancelling before travel cover limit i | £5,000.00 |
|---|---|
| Medical excess i | £0.00 |
| Personal Possessions and Baggage - damaged, lost or stolen - cover limit i | £1,500.00 |
| Cutting trip short curtailment cover limit i | £5,000.00 |
| Missed departure cover limit i | £500.00 |
| Abandoning your trip (abandonment) cover limit i | £3,000.00 |
| Emergency medical cover and repatriation cover limit i | £5,000,000.00 |
| Personal money i | £300.00 |
| Combined passport & travel documents limit i | £200.00 |
Travel insurance add-on: cruise cover
TUI
Premier
| Missed port departure cover limit i | £500.00 |
|---|---|
| Re-joining a cruise cover limit i | £0.00 |
| Cabin confinement cover limit i | £2,000.00 |
| Missed port departure excess i | £0.00 |
| Timetable/itinerary change cover limit i | £0.00 |
| Unused excursions cover limit i | £750.00 |
Travel insurance add-on: winter sports
TUI
Premier
| Ski equipment owned cover limit i | £500.00 |
|---|---|
| Single owned item cover limit i | £500.00 |
| Cover limit for hire of ski equipment due to loss/damage/delay to own equipment i | £150.00 |
| Avalanche closure cover limit i | £100.00 |
| Piste closure cover limit i | £300.00 |
| Ski equipment owned excess i | £0.00 |
| Ski equipment hired i | £250.00 |
| Single item limit for hired equipment i | £250.00 |
| Unused ski pass due to illness or injury i | £250.00 |