TUI

Formerly known as Thomson Holidays, TUI is a UK based subsidiary of TUI Group, which is based in Germany.

Thomson Holidays was founded in 1965 as a tour operator. 

Today, TUI also offers travel insurance, which is underwritten by AXA. 

TUI
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Gold ribbon: first place

Travel insurance

Ranked 15th of 53 providers reviewed.

Customer happiness 45.54%
Customer trust 47.75%
Complaints performance 63.75%
Transparency rating 58.86%
Fairer Finance score
Reviewed Spring 2021
54%

Travel insurance

Annual multi-trip insurance

TUI

Premier

4 stars
Cancelling before travel cover limit i £3,000
Medical excess i £0
Personal Possessions and Baggage - damaged, lost or stolen- cover limit i £1,500
Cutting trip short cover limit i £3,000
Abandoning your trip cover limit i £3,000
Emergency medical cover and repatriation cover limit i £5,000,000
Mental health cover i
Lost or stolen cash i £300
Combined passport & travel cover limit i £200
Natural disaster relocation cover i
Natural disaster baggage cover i
Max trip duration i 21 days

Single trip insurance

TUI

Premier

4 stars
Cancelling before travel cover limit i £3,000
Medical excess i £0
Personal Possessions and Baggage - damaged, lost or stolen - cover limit i £1,500
Cutting trip short cover limit i £3,000
Abandoning your trip cover limit i £3,000
Emergency medical cover and repatriation cover limit i £5,000,000
Lost or stolen cash i £300
Combined passport & travel cover limit i £200
Missed departure cover limit i £500

Travel insurance add-on: winter sports

TUI

Premier

3 stars
Ski equipment owned cover limit i £500
Single owned item cover limit i £500
Cover limit for hire of ski equipment due to loss/damage/delay to own equipment i £150
Avalanche closure cover limit i £100
Piste closure cover limit i £300
Ski equipment owned excess i £0
Ski equipment hired i £250
Single item limit for hired equipment i £250
Unused ski pass due to illness or injury i £250

Travel Insurance Covid-19 Cover

TUI

Premier

5 stars
Cancellation cover for if policy holder has covid (confirmed either by test result or doctor's note) within 14 days of departure date? i
Cover for change in the FCDO advice whilst on trip? e.g. between when you fly out and come home?
Does the policy cover medical cover if you catch Covid-19?
Cancellation cover for if travel companion has covid-19 (confirmed either by test result or doctor's note) within 14 days of departure date? i
Cancellation cover due to a close relative having covid-19 and is admitted to hospital (this person is not travelling but you cancel trip to stay near them)
Cancellation/curtailment: bereavement of a close relative due to Covid
Cancellation/curtailment cover if denied boarding by airline because displaying symptoms?
Cover for all aspects of the policy, (EXCEPT cancellation and curtailment) for change in the FCDO advice between when you book and departure?
No additional premium to extend policy due to getting covid-19 (for days of trip extended)