TUI

Formerly known as Thomson Holidays, TUI is a UK based subsidiary of TUI Group, which is based in Germany.

Thomson Holidays was founded in 1965 as a tour operator. 

Today, TUI also offers travel insurance, which is underwritten by AXA. 

TUI
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Gold ribbon: first place

Travel insurance

Ranked 12th of 38 providers reviewed.

Customer happiness 49.52%
Customer trust 53.33%
Complaints performance 64.09%
Transparency rating 66.2%
Fairer Finance score
Reviewed Autumn 2022
58%

Travel insurance

Annual multi-trip insurance

TUI

Premier

4 stars
Medical excess i £0.00
Personal Possessions and Baggage - damaged, lost or stolen- cover limit i £1,500.00
Cancelling before travel cover limit i £5,000.00
Emergency medical cover and repatriation cover limit i £5,000,000.00
Mental health cover i
Personal money i £300.00
Combined passport & travel cover limit i £200.00
Cutting trip short cover limit i £5,000.00
Abandoning your trip cover limit i £3,000.00
Natural disaster relocation cover i
Natural disaster baggage cover i
Max trip duration i 31 days

Single trip insurance

TUI

Premier

4 stars
Cancelling before travel cover limit i £5,000.00
Medical excess i £0.00
Personal Possessions and Baggage - damaged, lost or stolen - cover limit i £1,500.00
Cutting trip short cover limit i £5,000.00
Missed departure cover limit i £500.00
Abandoning your trip cover limit i £3,000.00
Emergency medical cover and repatriation cover limit i £5,000,000.00
Personal money i £300.00
Combined passport & travel cover limit i £200.00

Travel insurance add-on: cruise cover

TUI

Premier

1 stars
Missed port departure cover limit i £500.00
Re-joining a cruise cover limit i £0.00
Cabin confinement cover limit i £2,000.00
Missed port departure excess i £0.00
Timetable/itinerary change cover limit i £0.00
Unused excursions cover limit i £750.00

Travel insurance add-on: winter sports

TUI

Premier

1 stars
Ski equipment owned cover limit i £500.00
Single owned item cover limit i £500.00
Cover limit for hire of ski equipment due to loss/damage/delay to own equipment i £150.00
Avalanche closure cover limit i £100.00
Piste closure cover limit i £300.00
Ski equipment owned excess i £95.00
Ski equipment hired i £250.00
Single item limit for hired equipment i £250.00
Unused ski pass due to illness or injury i £250.00