TUI
Formerly known as Thomson Holidays, TUI is a UK based subsidiary of TUI Group, which is based in Germany.
Thomson Holidays was founded in 1965 as a tour operator.
Today, TUI also offers travel insurance, which is underwritten by AXA.
Travel insurance
Ranked 17th of 36 providers reviewed.
| Customer happiness | 44.81% |
|---|---|
| Customer trust | 50% |
| Complaints performance | 59.38% |
| Transparency rating | 54.01% |
| Fairer Finance score Reviewed Autumn 2021 |
52% |
Travel insurance
Annual multi-trip insurance
| Cancelling before travel cover limit i | £3,000 |
|---|---|
| Medical excess i | £0 |
| Personal Possessions and Baggage - damaged, lost or stolen- cover limit i | £1,500 |
| Cutting trip short cover limit i | £3,000 |
| Abandoning your trip cover limit i | £3,000 |
| Emergency medical cover and repatriation cover limit i | £5,000,000 |
| Mental health cover i | |
| Lost or stolen cash i | £300 |
| Combined passport & travel cover limit i | £200 |
| Natural disaster relocation cover i | |
| Natural disaster baggage cover i | |
| Max trip duration i | 21 days |
Single trip insurance
TUI
Premier
| Cancelling before travel cover limit i | £3,000 |
|---|---|
| Medical excess i | £0 |
| Personal Possessions and Baggage - damaged, lost or stolen - cover limit i | £1,500 |
| Cutting trip short cover limit i | £3,000 |
| Abandoning your trip cover limit i | £3,000 |
| Emergency medical cover and repatriation cover limit i | £5,000,000 |
| Lost or stolen cash i | £300 |
| Combined passport & travel cover limit i | £200 |
| Missed departure cover limit i | £500 |
Travel insurance add-on: winter sports
TUI
Premier
| Ski equipment owned cover limit i | £500 |
|---|---|
| Single owned item cover limit i | £500 |
| Cover limit for hire of ski equipment due to loss/damage/delay to own equipment i | £150 |
| Avalanche closure cover limit i | £100 |
| Piste closure cover limit i | £300 |
| Ski equipment owned excess i | £0 |
| Ski equipment hired i | £250 |
| Single item limit for hired equipment i | £250 |
| Unused ski pass due to illness or injury i | £250 |
Travel Insurance Covid-19 Cover
TUI
Premier
| Cancellation cover for if policy holder has covid (confirmed either by test result or doctor's note) within 14 days of departure date? i | |
|---|---|
| Cover for change in the FCDO advice whilst on trip? e.g. between when you fly out and come home? | |
| Does the policy cover medical cover if you catch Covid-19? | |
| Cancellation cover for if travel companion has covid-19 (confirmed either by test result or doctor's note) within 14 days of departure date? i | |
| Cancellation cover due to a close relative having covid-19 and is admitted to hospital (this person is not travelling but you cancel trip to stay near them) | |
| Cancellation/curtailment: bereavement of a close relative due to Covid | |
| Cancellation/curtailment cover if denied boarding by airline because displaying symptoms? | |
| Cover for all aspects of the policy, (EXCEPT cancellation and curtailment) for change in the FCDO advice between when you book and departure? | |
| No additional premium to extend policy due to getting covid-19 (for days of trip extended) |