Vitality

Vitality is a large insurer best known for its health insurance product, which rewards customers for going to the gym and making healthy lifestyle choices. It also offers a range of life insurance and other protection products, as well as a line of investment products.

Vitality has been owned by the South African financial services group Discovery since 2014, before which it was jointly owned by Discovery and Prudential, and went under the name of Pru Protect.

It was founded in 1997 and its headquarters are in London. 

In 2021 it began selling car insurance underwritten by Covea.

Vitality
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Life insurance

Ranked 12th of 24 providers reviewed.

Claims score 96.90%
Complaints performance 75.52%
Transparency rating 52.5%
Fairer Finance score
Reviewed Autumn 2023
75%
Best claims payout

Private medical insurance

Ranked 9th of 11 providers reviewed.

Customer happiness score 54.91%
Customer trust score 56.66%
Complaints performance 73.44%
Transparency rating 69.59%
Fairer Finance score
Reviewed Autumn 2023
64%
Clearest communications

Private medical insurance

Vitality

Personal Healthcare

5 stars
Physiotherapy i
Radiotherapy i Full cover
Chemotherapy i Full cover
Video or telephone consultations with GP i Unlimited