Yorkshire Bank

Yorkshire Bank is owned by CYBG, which also owns the UK's Clydesdale Bank. CYBG floated on the London Stock Exchange in February 2016.

CYBG was formed in 2016 by National Australia Bank who had acquired Clydesdale Bank in 1987 and Yorkshire Bank in 1995. In our Customer Experience ratings we use Clydesdale's complaints score for Yorkshire Bank as it handles Yorkshire's complaints.

Yorkshire Bank offers a range of banking products including current accounts, savings, personal loans, mortgages and credit cards. It also offers car, home, travel and life insurance.

Yorkshire Bank

Bank accounts

Ranked 16th of 27 providers reviewed.

Customer happiness 57%
Customer trust 51%
Complaints performance 83%
Transparency rating 36%
Fairer Finance score
Reviewed Spring 2018
57%
Gold ribbon: first place

Credit cards

Ranked 9th of 35 providers reviewed.

Customer happiness 54%
Customer trust 52%
Complaints performance 83%
Transparency rating 65%
Fairer Finance score
Reviewed Spring 2018
64%

Mortgages

Ranked 18th of 21 providers reviewed.

Customer happiness 46%
Customer trust 35%
Complaints performance 78%
Transparency rating 55%
Fairer Finance score
Reviewed Spring 2018
53%

Personal loans

Ranked 19th of 25 providers reviewed.

Customer happiness 46%
Customer trust 34%
Complaints performance 83%
Transparency rating 40%
Fairer Finance score
Reviewed Spring 2018
51%

Savings accounts

Ranked 29th of 36 providers reviewed.

Customer happiness 43%
Customer trust 46%
Complaints performance 83%
Transparency rating 52%
Fairer Finance score
Reviewed Spring 2018
56%

Travel insurance

Ranked 47th of 56 providers reviewed.

Customer happiness 48%
Customer trust 27%
Complaints performance 70%
Transparency rating 46%
Fairer Finance score
Reviewed Spring 2018
48%

Home insurance

Yorkshire Bank

Premier Home Insurance (By Hiscox)

4 stars
Escape of water excess i £150
Matching sets i
Theft from outbuildings i £10,000
24hr helpline i
Alternative accommodation i £150,000
Cover for keys/locks if lost i Sum insured
Money in the home i £2,500
New for old i

Yorkshire Bank

Home Insurance

3 stars
Escape of water excess i £50
Matching sets i
Theft from outbuildings i £2,000
24hr helpline i
Alternative accommodation i £40,000
Cover for keys/locks if lost i £750
Money in the home i £0
New for old i

Buildings insurance

Yorkshire Bank

Premier Home Insurance (By Hiscox)

4 stars
Cover for keys/locks if lost i Sum insured
Matching sets i
Trace & access i £10,000
24hr helpline i
Alternative accommodation cover limit i £150,000
Compulsory excess i £150
Cover for keys/locks if stolen i Sum insured
Escape of water excess i £150
Property owner liability i Unlimited

Yorkshire Bank

Home Insurance

3 stars
Cover for keys/locks if lost i £750
Matching sets i
Trace & access i £0
24hr helpline i
Alternative accommodation cover limit i £40,000
Compulsory excess i £50
Cover for keys/locks if stolen i £750
Escape of water excess i £50
Property owner liability i £2,000,000

Contents insurance

Yorkshire Bank

Premier Home Insurance (By Hiscox)

4 stars
Cover for keys/locks if lost i Sum insured
Matching sets i
Theft from outbuildings i £10,000
24hr helpline i
Alternative accomodation i Reasonable costs
Cover for keys/locks if stolen i Sum insured
Cycles included whilst in the home i Sum insured
Money in the home i £2,500
New for old i

Yorkshire Bank

Home Insurance

3 stars
Cover for keys/locks if lost i £750
Matching sets i
Theft from outbuildings i £2,000
24hr helpline i
Alternative accomodation i £10,000
Cover for keys/locks if stolen i £750
Cycles included whilst in the home i £0
Money in the home i £0
New for old i

Travel insurance

Annual multi-trip insurance

Yorkshire Bank

Travel insurance

4 stars
Cancelling before travel i £5,000
Medical excess i £50
Personal possessions & baggage - damaged, lost or stolen i £1,500
Abandoning your trip i £5,000
Combined passport & travel i £200
Cutting trip short/curtailment i £5,000
Emergency medical cover and repatriation i £10,000,000
Lost or stolen cash i £200
Max trip duration i 31 days

Single trip insurance

Yorkshire Bank

Travel insurance

4 stars
Cancelling before travel i £5,000
Medical excess i £50
Personal possessions and baggage - damaged, lost or stolen i £1,500
Abandoning your trip i £5,000
Combined passport & travel i £200
Cutting trip short/curtailment i £5,000
Emergency medical cover and repatriation i £10,000,000
Lost or stolen cash i £200
Missed departure i £1,000

Travel insurance add-ons

Winter sports add-on

Yorkshire Bank

Travel insurance

3 stars
Hiring replacement winter sports equipment i £300
Single item limit for owned equipment i £250
Ski equipment owned i £500
Avalanche closure i £250
Piste closure i £300
Single item limit for hired equipment i £250
Ski equipment hired i £250
Ski equipment owned excess i £50
Unused ski pass due to illness or injury i £500